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Managing Stress
Suzanne Hazelton
Tips to turn Stressing into Thriving
Suzanne Hazelton
© 2014 Suzanne Hazelton
Suzanne Hazeltonworking with leaders and teams to THRIVE!
© 2014 Suzanne Hazelton
1. Briefly, who is Suzanne Hazelton …. (3 mins)
2. Setting the context– What is thriving, why is it important (5 mins)
• Society• Business• Individuals
– Positive Psychology – the study of happiness, well-being & motivation (3 mins)– Individuals vs Stressors (3 mins)
3. Taking personal responsibility – personal tips (15 mins)– Design– Decouple– New tools from positive psychology– (Micro-rests)– (Spreading the vibe …)
4. Offer (1 min)5. Questions & Answers – via LinkedIn – OU Discussion
NB: Slides will be available on Slideshare.net : http://www.slideshare.net/LearningQueen
Whistle stop tour ….
MSc. Applied Positive Psychology 2012Business Coaching 2011Transactional Analysis (2 years) 2008Firo-B 2007IBM Certified Learning Professional 2007Transactional Analysis 101 2006NLP Master Practitioner 2005MBTI Practitioner 2005Train the Trainer 2004NLP Certified Practitioner 2003IBM Senior IT Specialist Profession 2003NLP Diploma 2002Professional Cert in Management 2002Microsoft Certified Systems Engineer 1998Microsoft Certified Professional 1997BSc (Hons) Industrial & Business Systems1994
Suzanne’s toolkit
“Experience is not what happens to a man, it’s what a man does with what has happened to him.” ~ Aldous Huxley
Positive Psychology
Leadership Training
(within IT)
Leadership & Business Coaching
Professional Development
NLP
Psychotherapy
(TA)
My background …
2.1 books ...
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5
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What I mean by thriving …
Stressed ‘Just ok’ Thriving
© 2014 Suzanne Hazelton
Why is “thriving” important?
• For society• For organisations & business • For individuals
Implications of society & organisations thriving
The mental health spectrum, Huppert et al., 2005
Organisations: Engaged Employees lead to a sustained increase in shareholder value
Stock Increase
Identify Strengths The Right Fit
Great Managers
Engaged Employees
Loyal Customers
Sustainable Growth
Real Profit Increase
EnterHere
From: First, break all the rules. What the worlds greatest managers do differently. Buckingham & Coffman
Individuals: Research is beginning to prove happiness leads to success!
Lyubomirsky, S., King, L., & Diener, E. (2005). The Benefits of Frequent Positive Affect: Does Happiness Lead to Success? Psychological Bulletin, 131(6), 803-855. doi: 10.1037/0033-2909.131.6.803
Emoti
ons
Resil
ience
Mindset
Time
Persp
ective
s
Phys
ical A
ctivit
y
Relationships
© 2014 Suzanne Hazelton
The elements from Positive Psychology include …
Great Days at Work Framework
© 2014 Suzanne Hazelton
15
For many people, great days at work do not come naturally.
Individual predisposition
16
Sources of stress will not disappear
YouPersonality
Tolerance for ambiguityAbility to cope with change
Motivation
Intrinsic to job• Too much / Too little work• Poor physical working conditions• Time pressures etc
Role in organisation• Role conflict / ambiguity• Responsibility for people• No participation in decision making
etcCareer Development• Over promotion• Under promotion• Lack of job security• Thwarted ambition etc Relations within organisation
• Poor relations with boss• Poor relations with colleagues &• Subordinates• Difficulties in delegating
responsibility
Being in the organisation• Lack of effective consultation• Restriction on behaviour• Office politics etc
Organisation interface with outside• Company vs Family demands• Company vs Own interests etc
HSE Stats
• According to the Health & Safety Executive (HSE), employee related stress accounts for 40% of the total number of cases of absenteeism
• That’s almost half a million cases of stress• With each case averaging 25 days per individualNot great for the individual, and unsurprisingly has an impact on business profitability
http://www.hse.gov.uk/stress/furtheradvice/whatisstress.htm
Some organisations moving away from paternalistic leadership
• Larger organisations have traditionally been paternalistic in nature
• Many organisations are working to encourage more autonomy in the workplace
P
A
C
P
A
C
Learning new ways of working; different expectations & boundaries; making mistakes can be stressful for both the individual and the organisation ….
Lots of complex dynamics in the workplace ….
© 2014 Suzanne Hazelton
What makes a
“great day at work” for
you?
POLL QUESTION
Motivation Theory
• Autonomy • Competence• Relatedness
Tip 1 – understand what leads to a great day – and design your day to get more of it ….
Tip 2 – decouple work success as your ‘only’ source of positive emotions
The secret key ….
Emotions in the workplace? (runs screaming!)
© 2014 Suzanne Hazelton
Seven benefits of Positive Emotions
• Health• Moods go viral• Builds resilience • Opportunity magnet• Create positive memories
Broaden thinking – noticing opportunities • Build high performing teams
It takes sunshine and rain to make a rainbow
Negative has more impact than positive
Balance of negative and positive
3 positive for every negative
What could you do to
have more positive
emotions?
POLL QUESTION
34
Positive Emotion
Balanced time
perspectives
Acts of Kindness Gratitude
Savouring
Strengths
© 2014 Suzanne Hazelton
3 Good Things
Research from positive psychology have found these to be effective in building positive emotions …
Tip 3: Incorporate into your day / week some of the positive emotion boosting
activities
• For example - “Three Good Things”– Think of 3 good things that have happened to you
today / this week (big or small, you choose the context)?• Notice how you feel
Tip 4: Micro Rests: It’s the recovery between
points
37
Slow your breathing down for 90 seconds
• Breathe out for a count of 5 …..• …. in for 5 …..• repeat
More information from: www.heartmath.com
When could you
have a micro-rest?
POLL QUESTION
© 2013 - Suzanne Hazelton
Art & Science of Communication
For when you don’t get to choose your colleagues …
© 2014 Suzanne Hazelton
© 2013 - Suzanne Hazelton
”People don’t always remember what you say or even what you do, but they always remember
how you made them feel.” ~ Maya Angelou.
6 Seconds
…..
How do you respond to someone else’s good news?
How do you respond to someone’s good news?
POLL QUESTION
DON’T GETOVER-EXCITED
How do you respond to someone else’s good news?
© 2014 - Suzanne Hazelton
Many of us notice what’s ‘wrong’ with an idea, or the ‘risks’ associated with a course
of action … but research shows that relationships are built on an initial positive
response.
The person will be more likely to listen later if you first share their enthusiasm.
Passive and Constructive
Acknowledges the news and moves on
Active and Constructive
Focuses on themTakes an active interest – asks questionsHelps the person capitalise on the good news
Passive and Destructive
Grabs the spotlightChanges the subject
Active and Destructive
Immediately identifies the downsides and concerns
(Nonverbal communication: displays of negative emotions such as furrowed brow, frowning.)
Figure 10.1
Gable, S.L., et al., What Do You Do When Things Go Right?
Tip 4: Respond “Active Constructive”
• ‘B’ – find something to genuinely comment on in a positive way (i.e. Active Constructive).
© 2014 - Suzanne Hazelton
“Seek first to understand, then be understood” ~ Stephen Covey
1. Briefly, who is Suzanne Hazelton …. (3 mins)
2. Setting the context– What is thriving, why is it important (5 mins)
• Society• Business• Individuals
– Positive Psychology – the study of happiness, well-being & motivation (3 mins)– Individuals vs Stressors (3 mins)
3. Taking personal responsibility – personal tips (15 mins)– Design– Decouple– New tools from positive psychology– (Micro-rests)– (Spreading the vibe …)
4. Offer (1 min)5. Questions & Answers – via LinkedIn – OU Discussion
NB: Slides will be available on Slideshare.net : http://www.slideshare.net/LearningQueen
Whistle stop tour ….
Managing Stress
Suzanne Hazelton
THANK YOU5 Tips to turn
Stressing into ThrivingSuzanne Hazelton
© 2014 Suzanne Hazeltonc
What questions
do you have?
53
Reflection: What will you do (or do more of) as a result of this session?
OFFER: Free chapter
• http://www.johnsonfellowes.co.uk/great-days-work-chapter-10/
If you’d like to know how these tools can be used to help people in your company have great
days at work, then drop me a mail …Email [email protected]
Suzanne Hazelton’s contact details
• FREE chapter of Raise Your Game: – http://www.johnsonfellowes.co.uk/raise-game-sample-chapter-8/
• FREE chapter of Great Days at Work: – http://www.johnsonfellowes.co.uk/great-days-work-chapter-10/
• Email [email protected]• Twitter: @SuzanneHazelton• Slideshare: http://www.slideshare.net/LearningQueen
Suzanne is a leadership coach, working with individuals and teams to THRIVE!
She’s a positive psychologist, coach and trainer – she’s coached & trained thousands of people. She’s the author 2.1 books: Raise Your Game, and Great Days at Work (Kogan Page) & a contributing author to a third: Entrepreneurs Succeed With Us.
She works with a range of clients on people & thriving related topics.
© 2014 Suzanne Hazelton
Backup
ReferencesBuckingham, M., & Coffman, C. (2005). First, break all the rules : what the world's greatest managers do
differently. London: Pocket.Boniwell, I., Osin, E., Linley, P. A., & Ivanchenko, G. V. (2010). A question of balance: Time perspective and well-
being in British and Russian samples. The Journal of Positive Psychology, 5(1), 24-40. doi: 10.1080/17439760903271181
Bono, J. E., & Ilies, R. (2006). Charisma, positive emotions and mood contagion. The Leadership Quarterly, 17(4), 317-334. doi: 10.1016/j.leaqua.2006.04.008
Fredrickson, B. (2009a). Positivity : groundbreaking research reveals how to embrace the hidden strength of positive emotions, overcome negativity, and thrive (1st ed.). New York: Crown Publishers.
Fredrickson, B. (2009b). The Positivity Ratio. Retrieved 12th March, 2011, from https://www.positivityratio.com/
Fredrickson, B. L. (2001). The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. American Psychologist, 56(3), 218-226. doi: 10.1037/0003-066x.56.3.218
Fredrickson, B. L., & Losada, M. F. (2005). Positive Affect and the Complex Dynamics of Human Flourishing. American Psychologist, 60(7), 678-686. doi: 10.1037/0003-066x.60.7.678
Fredrickson, B. L. (2013). Updated Thinking on Positivity Ratios. American Psychologist. doi: 10.1037/a0033584Gable, S. L., Reis, H. T., Impett, E. A., & Asher, E. R. (2004). What Do You Do When Things Go Right? The
Intrapersonal and Interpersonal Benefits of Sharing Positive Events. Journal of Personality and Social Psychology, 87(2), 228-245. doi: 10.1037/0022-3514.87.2.228
References (continued)Hazelton, S. (2013). Great Days at Work: Kogan Page.Huppert, F. A. 2009. Psychological Well-being: Evidence Regarding its Causes and Consequences. Applied
Psychology: Health and Well-being, (2), 137–164.Loehr, J. E., & Schwartz, T. (2003). The power of full engagement : managing energy, not time, is the key to high
performance and personal renewal. New York: Free Press.Lyubomirsky, S. (2010). The how of happiness : a practical approach to getting the life you want. London:
Piatkus.Lyubomirsky, S., King, L., & Diener, E. (2005). The Benefits of Frequent Positive Affect: Does Happiness Lead to
Success? Psychological Bulletin, 131(6), 803-855. doi: 10.1037/0033-2909.131.6.803Reivich, K., & Shatte, A. (2002). The resilience factor : 7 essential skills for overcoming life's inevitable obstacles
(1st ed.). New York: Broadway Books.Ryan, R. M., & Deci, E. L. (2000). Self-determination theory and the facilitation of intrinsic motivation, social
development, and well-being. American Psychologist, 55(1), 68-78. doi: 10.1037/0003-066x.55.1.68Schwartz, T., Gomes, J., & McCarthy, C. (2010). The way we're working isn't working : the four forgotten needs
that energize great performance. London: Simon & Schuster.Sheldon Cohen, P., Cuneyt M. Alper, M., William J. Doyle, P., John J. Treanor, M. a., & Ronald B. Turner, M.
(2006). Positive Emotional Style Predicts Resistance to Illness After Experimental Exposure to Rhinovirus or Influenza A Virus. Psychosomatic Medicine, 68(6). doi: doi: 10.1097/ 01.psy.0000245867.92364.3c
Zimbardo, P. G., & Boyd, J. (2008). The time paradox : the new psychology of time. London: Rider.www.actionforhappiness.org/10-keys-to-happier-livinghttp://positivityratio.com/