Sustaining a character-based culture
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BUILDING AND SUSTAINING A CHARACTER-BASED CULTURE
IN OUR WORKPLACE, FAMILIES, EDUCATION
AND IN OUR COMMUNITIES.
Mario Denton PhDLet's network. Tel (w) + 27(0) 82 88 29903.
E-mail address: [email protected] Website: www.strongmessage.co.za
www.characterfirst.co.za
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Overview Session Three
Character awareness, Character based recruitment and Correction services,
Character BulletinsThe way forward -Getting
started
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CHARACTER FIRST!
The Definition of Character
Character Qualities
®
•Alertness
•Attentiveness
•Availability
•Benevolence
•Boldness
•Cautiousness
•Compassion
•Contentment
•Creativity
•Decisiveness
•Deference
•Dependability
•Determination
•Diligence
•Discernment
•Discretion
•Endurance
•Enthusiasm
•Faith
•Flexibility
•Forgiveness
•Generosity
•Gentleness
•Gratefulness
•Honor
•Hospitality
•Humility
•Initiative
•Joyfulness
•Justice
•Loyalty
•Meekness
•Obedience
•Orderliness
•Patience
•Persuasiveness
•Punctuality
•Resourcefulness
•Responsibility
•Security
•Self-control
•Sensitivity
•Sincerity
•Thoroughness
•Thriftiness
•Tolerance
•Truthfulness
•Virtue
•Wisdom
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CHARACTER?What is
The American Dictionary of the English Language defines character as “the stable and distinctive qualities built into an individual’s life which determine his response regardless of circumstances.”
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Case 1 : Appointing a new CEO
The Executive Board wants to appoint somebody from outside to fill this position.
You are on the interview panel: what are the 3 questions that you want to ask that person
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Hiring for Character
The next person you
hire might someday
become the president
of the organization.
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One of the most critical decisions in any organization is the selection of employees. You may think, “This is just a temporary situation” or “I just need a body to fill a position.” However, every employee impacts productivity, morale, profits, and customer service. Hiring decisions based on character can help you select the best person for each position.
HIRING FOR CHARACTERHIRING FOR CHARACTER
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The Value of an Effective AppealThe Value of an Effective Appeal
One of the most vital skills we can learn is how to make an effective appeal to authorities.
Though an appeal may not always change the mind of the one in authority, it will enable us to determine our course of action in a matter.
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Case 2 : The underminer
This person appeared on the short list and one of the most senior people in the organisation. He is aggressive, greedy, power hungry but makes some foolish decisions
He is discrediting you as the new CEO to satisfy his own career aspirations, he demonstrates insubordination and disloyalty
He is full of energy He wants your position and aimed several
darts at your job performance He is now actively critiquing your
effectiveness in the organisation
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7 Steps of an Effective Appeal7 Steps of an Effective Appeal7 Steps of an Effective Appeal7 Steps of an Effective Appeal1. Be in Right Standing
2. Have the Right Motives
3. Choose the Appropriate Time
4. Gather Accurate Information
5. Demonstrate the Right Attitudes
6. Use the Appropriate Words
7. Give the Right Response
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"A"-PLAYERS ARE REAL STARS AND HAVE TO BE KEPT IN THE FIRM
StarsProblematic if leaving
Problem childrenFull of theory, brilliant
Dedicated peopleKeep them
Dead woodfire
Potential highlow
Per
form
ance
high
low
Keep “A”-p
layers with
intellectual capital
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CHARACTER-BASED CORRECTIONCHARACTER-BASED CORRECTION
Many supervisors frequently spend up to 80 percent of their time on personnel-related problems. Therefore, correction that includes instruction and leads to acknowledgement of wrongdoing, personal acceptance of responsibility, positive behavioral change, and restoration has the potential to provide more dividends for a supervisor than any other management activity.
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Case 3: Correcting a personA newly appointed senior staff
member prove to be not finishing his tasks, often have an excuse and lack to follow through on issues discussed
You believe that it is now time to act immediately before it gets out of control
What will be your steps to this correction?
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The Inner Attitude
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The Inner Attitude
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10 Evidences of Anger
Irritable Impatient Raised Voice Glaring Eyes Hurtful Words Explosive Actions Cutting Off of Communication Argumentation Clenched Teeth Heavy Breathing
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Case 4: Violating values
Serious case of violating values and ethical principles
People are afraid to stand upTwo cases have come to your attention: Case One: One of your clients offered him free
tickets to a major gala coming up, complete with a hotel room. The problem is that your company prohibits accepting these kinds of gifts.
Case two: Two people on your team are secretly having an affair. They’re both married.
This is diametrically against your principles
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Case 5: Dismissing a person graciously and with dignityYou have all the evidence that a senior
staff member prove to be incompetent, disloyal and immoral
Your legal consultant believe this is the right thing to do namely to dismiss the senior person
You believe to run a business prudently with the emphasis always on increasing profits
This will be a wake-up call for the person being dismissed
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CHARACTER-BASED CORRECTIONCHARACTER-BASED CORRECTION
1. Act “In the Day That You Hear of It”2. Never Act in Anger3. Deal With the Offender in a Private Setting4. Establish Personal Responsibility5. Clarify the Infraction6. Deal With the Inner Attitude7. Evaluate the Results
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“You are unique and different. You are a loved and valuable person. God has a wonderful plan of significance for your life. You can live a life full of abundance and significance if you trust in Him. He will give you the desires of your heart.” Mario and Mariene
Closing comments
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Make a difference wherever you go?
Be significant –stand out.
Mario Denton