Survival English 2
Transcript of Survival English 2
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Classroom
Veronica:Imreadingabookaboutfossils.
Fred:Comeagain?
Veronica:Isaid, I
m
reading
abook
about
fossils.
Fred:Howdoyouspellthat?
Veronica:FOSSILS
Fred:Whatdoesfossilsmean?
Veronica:Theremainsofaplantoranimalthatexistedinapastgeologicalage
andthathasbeenexcavatedfromthesoil.
Fred:Thatsanadditiontomyvocabulary,thanks!
Expressions:
Canyourepeatthatplease?
Howdoyouspellthatone?
Whatdoesabattoirmean?
Canyougivemeanexample?
HowdoyousayIamsmartinKorean?
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ExamResult
Dana:Didyougettheresultofyourexam?
Frankie:Yes,theynotifiedmebyphonethismorning.
Dana:Howwasthetest?
Frankie:Ifaredverywell.
Dana:Yeah,
Iexpected
that.
What
are
you
agenius
for?
Expressions:
Didyougettheresults?
Theynotifiedmebyphone.
Itcamebymail.
Howwasthetest?
Ifaredverywell.
Itwasprettyeasy.
Itwasabreeze!
Whatareyouageniusfor?
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PRACTICE
Exercise1:AssumetherolesofDanaandFrankie.Whatwouldbetheflowof
yourconversation?Fillintheblankswiththeappropriateexpression/s.
Dana:Didyougettheresultofyourexam?
Frankie:_________________________.
Dana:Howwasthetest?
Frankie:_________________.
Dana:____________________________.
Exercise2:Pronunciation.
Listentotheteacherandrepeat.
fossil excavated existed
vocabulary test genius
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Family
Dino:
Lei,howbigisyourfamily?
Lei:Therearefiveinmyfamily. Ivegottwosiblings,twobrothersactually.
Dino:Areyoutheyoungest?
Lei:No.Imtheeldest.
Dino:Whatdoyourparentsdo?
Lei:Well,myfatherisagovernmentofficerwhilemymotherstayshome.She
usedtoworkinadepartmentstorebutstoppedwhenmyfathergotapromotion.
Dino:Thatsgoodtoknow.Iwishtomeetthemoneofthesedays.
Expressions:Howbigisyourfamily?
Therearefiveinmyfamily.
Ivegottwosiblings.
Areyoutheyoungest?
Imthe
eldest.
Whatdoesyourfatherdo?
Whatdoesyourmotherdo?
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Brad:Whatdowehaveforsupper?
Donna:Wait,Imgoingtofixsomesteaks.Brad:Imafraidthemeatisrotten.
Donna:Thatsstrange! Ijustboughtityesterday.Unlessyoudidntputitonthe
fridge.
Brad:
Imafraidyouguesseditright.
Donna:Goodforyou! Nowwhatshouldweeat?
Brad:Whydontweeatout?
Donna:Again?Werentyoujustcomplainingthatitstooexpensivetoeatout?
Brad:Notwhenyourehungry.
Expressions:Whatdowehaveforsupper?
Imgoingtofixsomesteaks.
Imafraidthemeatisrotten.
Thatsstrange!
Unlessyoudidntputitonthefridge.
Imafraidyouguesseditright.
Goodforyou!
Nowwhatshouldweeat?
Whydontweeatout?
Werentyoujustcomplainingthatitstooexpensivetoeatout?
Notwhenyourehungry.
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Borrowing
Daughter:Dad.CanIborrowthecartomorrow?
Father:Why?Whereareyougoing?
Daughter:ImgoingtothecitywithAngela.Weneedtobuysomematerialsfor
ourschoolproject.
Father:Lasttimeyouborrowedityouhadanaccidentandalmostdentedthe
door.
Daughter:IpromiseIlldrivecarefullythistime.
Father:Well,youmust.Dontforgettocheckthegas.
Daughter:IwillDad.AndIllfillupthetankbeforeIgethome.
Father:Well,OKthen,providedyourehomeby9.Itsnotsafetodrivelate.
Daughter:Great.Thanksdad,Illbehomebefore9.
Expressions:CanIborrowyourcar?
Lasttimeyouborrowedityouhadanaccident.
Youalmostdentedthedoor.IpromiseIlldrivecarefullynexttime.
Youmust.
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CasualConversations
I.
Melody: Excuse me, may I sit in
here?
Karen:No
problem.
That
isnt
taken.
Melody: Thanks. If it wont bother
you,canIasksomething?
Karen:Idontmindatall.Goahead.
Melody: Do you happen to be
staying in the dormitory? I think I
sawyou.
Karen:Yes,Ijustmovedinlastweek.
Melody:Imstayingtheretoo.
Karen:Oh,really?Howlonghaveyoubeenstayingthere?
Melody:Nottoolong.Istartedacoupleofmonthsago.
Karen:Doyoulikeit?
Melody:Yeah,itsokay.Itsveryconvenientbecausemanyofmyclassmates
arestayingtheretoo. Wecouldalwaysdogroupstudy.Howaboutyou,how
doyoufindthedorm?
Karen:Imlearningtolikeit.Theresidentsarefriendlyandthestaffarevery
supportive.Ididnthaveahardtimeadjusting.
Melody:Good tohearthat.By theway, Illgobuysomething toeat.Might
youwantsomething?
Karen:Pleasehelpyourself.Imfull.Thanks!
Expressions:
DoyoumindifIsitdown?
Excuseme,isthisseattaken?
Excuseme,mayIsitwithyou?
Thatseatisnttaken.
Ifitwontbotheryou,canIasksomething?
Idontmindatall.
Doyouhappentobestayinginthedormitory?
IthinkIsawyou.
Ijustmovedinlastweek.
Istartedacoupleofmonthsago.
Howdoyoufindthedorm?
Ididnthaveahardtimeadjusting.
Pleasehelpyourself.
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II.
Doug:Hey,Kat!Longtime,nosee.Kat:Doug!Ihaventseenyouhereatthegymforages.
Doug:Yeah,Ivejustbeentoobusytoworkout.
Kat:Howswork?
Doug:EverythingsokayexceptthatIhavesomanyprojectstofinish.
Kat:Doesthathavesomethingtodowithyourofficeextension?
Doug:Absolutely.Myschedulesbeensotightlately.
Kat:Obviously.Butitsgoingtopayoffwheneverythingssettled.
Doug:Impositiveitwouldbringmeluck.
Kat:Lets
keep
our
fingers
crossed.
Expressions:
Longtime,nosee.
Ihaventseenyouforages.
Ivejustbeentoobusytoworkout.
Myschedulesbeensotightlately.
Itsgoingtopayoff.Impositiveitwouldbringmeluck.
Letskeepourfingerscrossed.
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III.
Lucy:So,whatareuptothesedays?
Martin:Notmuch.Ivebeenbusycollatingfiles.
Lucy:Whatabout?
Martin:Editorialsandarticlesthatfeaturedfeministmovements.Lucy:Thatcaughtmeabitsurprised!CouldItakealook?
Martin:Byallmeans!
Expressions:
Whatareyouuptothesedays?
Notmuch.
Ivebeen
busy
collating
files.
Thatcaughtmeabitsurprised!
CouldItakealook?
Byallmeans.
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Hobbies
Angelo:Jim,whatdoyouliketodoinyoursparetime?
Jim:Ilovetoplaysports.
Angelo:Whatisyourfavoritesport?
Jim:Football,thoughImalsofondofbasketballandlawntennis.Areyoualso
engagedinsports?
Angelo:Notsomuch.Immoreofaspectatorthanaplayer.Youremoreactive
thanIam.
Jim:Sowhataboutyourinterests?
Angelo:Im
into
computers.
Jim:Oh,Imnotgoodatit.
Angelo:Toeachhisownliking.
Expressions:
Whatdoyouliketodoinyoursparetime?
Whatdoyouliketodoinyourfreetime?
Ilovetoplaysports.Ihaventseenyouf
Areyouengagedinsports?
Immoreofaspectatorthanaplayer.
Whatareyourinterests?
Imintocomputers.
Imnotgoodatit.
Toeachhisownliking.
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PostOffice
I.
Postal
Clerk:Hi.HowcanIhelpyou?
Customer:IneedtosendthislettertoCanada.
Postal
Clerk:Howwouldyouliketosendit?
Customer:Whatsthefastest?
Postal
Clerk:Courier.Itsabitexpensivebutitsaguaranteedovernight
delivery.
Customer:Thatsfine.Illhaveitcourierthen.
II
Yuri:
Hello.
Clerk:
Yes,mayIhelpyou?
Yuri:
Illhavethissentbyairmail,please.
Clerk:Whichcountryareyousendingit?
Yuri:Australia.
Clerk:Its$8.
Yuri:Pleasetakecareoftheamountfromthis.
Clerk:Yourchangeis$2.Thankyou!
Expressions:
IneedtosendthislettertoCanada?
Howwouldyouliketosendit?
Whatsthefastest?
Illhavethissentbyemail.
Pleasetakecareoftheamountfromthis.
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Emergency
Amy:Hello.
Jasmine:Hi,Amy.ItsJasmine.Whereareyou?
Amy:ImsorryAmybutIllbelateforfewminutes. Ihadanemergency,Ill
explaintoyoueverythinglater.Whereareyou?
Jasmine:Imalreadyhereatourrendezvous.Abouthowmanyminuteswouldit
takeyoutogethere?
Amy:Giveme15minutes.Imreallysorry,Amy.
Jasmine:Dontmentionit.Seeyou!
Expressions:Illbelateforfewminutes.
Iwontgetthereontime.
Ihadanemergency.
Illexplaintoyoueverythinglater.
Imalreadyhereatourrendezvous.
Abouthowmanyminuteswouldittakeyoutogethere?
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VisittotheDoctor
Doctor:Goodafternoon.Pleasesitdown.
Nowwhatseemstobetheproblem?
Patient:Ihavearashonmyarm.
Doctor:Howlonghaveyouhadtherash?
Patient: Itsbeenaboutthreedays.
Doctor: Areyouapplyinganythingonit?
Patient:Iputsomecreamonitbutit
doesntseemtobehelping.
Doctor:Isee.Areyouallergictoany
medications?
Patient:NotthatIknowof.
Doctor:Imgoingtogiveyouaprescriptionforsomeointment.Youneedto
applyitthreetimesaday.Minimizeyourmeatintake.Also,avoidscratching
yourskin. PleasecomebackaweekaftersoIcanchecktheprogress.
Expressions:
What seems to be the problem?
How long have you had the rash?
Are you applying anything on it?
The cream doesnt seem to be helping.Are you allergic to any medications?
Not that I know of.
Im going to give you a prescription.
You need to apply it three times a day.
Avoid scratching your skin.
More Expressions:
Diet
I'm on a diet!
She needs to go on a diet.
Ive lost weight.
eight.Youre gaining w
lf fit?How do you keep yourse
How do you keep in shape?
Im skinny, shes chubby.
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Insomnia
I didn't sleep a wink last night.
Cold
I was all over the bed!
Ifeellikeanewperson.
Ihaveaslightcold.
Icaughtabadcold.
Youlookrundown.
ound.Theresaflugoingar
ratureIthinkImrunningatempe
OtherExpressions
Ivecomedownwithacold
He
aches
all
over.
e.Shesinabadshap
e.Thecavityiskillingm
Shepokedmeintheeye.
Myheadisspinning.
Ifeeldizzy.
e.Youlookpal
nstomach.Youhaveaniro
Itwasntjustanysnore.
rseandworse.Hissnoringisgettingwo
Iwasburnttoacrisp.mehives.Ithinkschoolisgiving
train.IfeellikeI vebeenrunoverbyafreight
Myheadisstuffedup.
reen.Islatheredherinsunsc
Imexhausted.
Imtiredout.
Imdrained.
today.Imfeelingoff
Imburn
out.
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VisittotheDentist
cretary:Dr.Cruisesclinic,thisisSusan,HowmayIhelpyou?
ointmentwith
tbeattheofficeuntilthe29th. Is
A.M.
xpressions:
Se
Valerie:Goodmorning. ThisisValerieJones,Idliketosetanapp
Dr.Cruiseonthe28thofDecemberat2P.M.
Secretary:Oh! ImafraidthatDr.Cruisewon
the30thfinewithyou?However,hisafternoonscheduleisveryfull.
Valerie:Whattimeisheavailableonthatday?
Secretary:Hisscheduleisopenfrom9A.M.till10
Valerie:Isee.9A.M.soundsgoodtome. Thankyou
E IdliketosetanappointmentwithDr.Cruisetomorrow.
Imafraidhewontbeintheofficeuntilthe29th.
Isthe30thfinewithyou?
eryfull.Hisafternoonscheduleisv ?Whattimeisheavailableonthatday
Hisscheduleisopenfrom910AM.
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PRACTICE
ngyourdoctor.Youvebeenexperiencingaterriblepaininyour
er?
________.
you?
?
t?
xercise2:
ointmentwith
your
dentist.
Talk
to
her
secretary
about
it.
Patient:Thisis_________________________________
_____
toseeDr.Avalon?
xercise1:E
Youareseei
lowerbacklately.Tellhim.
Doc:Hello,whatsthematt
Patient:___________________
Doc:Howlonghasyourbackbeenbothering
Patient:_____________________________
Doc:Doyouhaveanyhistoryofbackproblems
Patient:______________________________
Doc:Areyoutakinganymedicineatthemomen
Patient:______________________________
Doc:OK.Letshavealookatyourback.
E
Makean
app
Secretary:Whatseemstobetheproblem?
Patient:____________________________
Secretary:Whenwouldyoubeavailabletocomein
Patient:__________________________________
Secretary:Imsorrybutshesbusyonthatday.
Patient:______________________________
Secretary:Wellseeyou.Goodbye.
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Of
fice
Officer:WelcometoPhilTropics.Doyouhaveanyquestions?
mployee:Yes,whattimedoIstartworking?
rthetelephoneandperhapssometimes
wegiveyouyouruniform.
ou.Justkeepyourscheduleopen.
E
Officer:Youhavetostartworkat8.00.
Employee:WhatdoIhavetodo?
Officer:Youhavetotypeletters,answe
dosomeerrand.
Employee:
Do
I
have
to
wear
a
uniform?
Officer:Notuntil
Employee:DoIhavetoworkovertime?
Officer:Ifnecessarywewouldbeinformingy
Expressions:Doyouhaveanyquestions?
WhattimedoIstartworking?
oclock.Youhavetostartworkat8:00
WhatdoIhavetodo?
Whataremytasks/responsibilities?
.Youhavetotypeletters
DoIhavetowearauniform?
uniform.Notuntilwegiveyouyour
DoIhavetoworkovertime?
uIfnecessarywewouldbeinformingyo
Justkeepyourscheduleopen.
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Deliverynkyouforcalling
llo!Idliketoorder
ydontyoutrythe
eef,
it!
hr
:Great. CanIgetthedeliveryaddress,completenameandacontact
MynameisMauriceTodd,pleasedeliverittoourofficeatthe
urpizza
xpressions:
Operator:Tha
PizzaPalacedeliveryservice,
thisisMaryAnn.MayItake
yourorder?
Maurice:He
3platesofpizza,please.Hmmmwhatflavorcouldyou
recommend?
Operator:Wh
specialtyofthehouse,Pizza
PalacesKingsPizza. Ithasb
bacon,freshbellpeppers,
pineapples,5cheesesand
cream. Imsureyoudlove
ee,Illget
5plates
of
King
s
Maurice:Sounds
mouthwatering!
Instead
of
t
Pizza.
orOperat
number?
Maurice:Sure.
16tfloorSunsetViewTowers,BrightstoneRoad.Mycontactnumberis
09182025577.Howlongwillittakethepizzatobedelivered?
Operator:30minutesMs.Todd. Yourbillis$65.00.
sMaryAnn.Maurice:Wonderful! Illpayupondelivery. Thank
Operator:EnjoyyourKingsPizzaandwelookforwardtotakeyo
ordersagain.
E ThankyouforcallingPizzaPalacedeliveryservice.
ThisisMaryAnn,mayItakeyourorder?
Idliketoorder3platesofpizza.
?Whatflavorcouldyourecommend
ehouse?Whydontyoutrythespecialtyofth
Imsureyoudloveit
!SoundsmouthwateringIllget5insteadof3.
address,completenameandacontactnumber?CanIgetthedelivery
Howlongwillittakethepizzatobedelivered?
Illpayupondelivery.
yourpizzaordersagain.Welookforwardtotake
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Meeting
n.
en
n
toattendtonextweek.Ineeda
nd
tomeetyou.
llthedrivertotakeyoutotheMallofAsia.Itsjusta
1oclock?
n:Hello.Je
Peter:Hi,Je
ItsPeter.
Jen:Peter!
Whatasurprise.Its
beenalong
time!What
haveyoube
upto?
Peter:Keeping
busy.Imintow
youdliketojoinmeandpossiblygoforamovieafter.
Jen:Id
love
to.
What
do
you
need
to
buy?
now.IvegotsomeshoppingtodoandIwaswonderingif
Peter:Well,Ivegotsomespecialmeetings
specialsuitfortheevent.
Jen:Inthatcase,weshouldcheckoutFashionGallery.Theyarehavingagra
openingsale.Allitemsareoffby20%.
Peter:Greatidea.HowdoIgetthere?
Jen:Ithoughtweregoingtogether?
Peter:Ohyeah,ImeanhowdoIgetthere
Jen:Whereareyounow?
Peter:AtDaysHotel.
Jen:Takethecabandte
fewminuteridefromwhereyouare.
Peter:Howaboutmeetingyouthereat
Jen:Oneoclocksoundsgood.Seeyouthere.
Expressions:Whatasurprise!
e.Itsbeenalongtim
Keepingbusy.
.Imintownnow
ingtodo.Ivegotsomeshopp joinme?Iwaswonderingifyoudliketo
Idloveto.
Whatdoyouneedtobuy?
HowdoIgettheretomeetyou?
Takethecab.
minuteridefromwhereyouare.Itsjustafew
Oneoclocksoundsgood.
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In i
at:Hello.
.MayIspeaktoPat
king.
hisisSean.How
sy on
hy?
to have
sting.Whattimewouldyouliketomeet?
uldyouliketomeet?
toAlDente?
xpressions:
v tingSomeone
P
Sean:Hello
please?
Pat:Spea
Sean:Hi,Pat.T
areyoudoingthesedays?
Pat:Good.Whatsup?
Sean: Are you bu
Saturdayevening?
Pat:No,Imfree.W
Sean:Would you like
dinnertogether?
Pat:Soundsintere
Sean:Howabout6:00?
Pat:6:00isfine.Wherewo
Sean:WhatifIpickyouupthenwegotogether
Pat:Mypleasure.Seeyouthen.
Sean:Great.Bye.
E
Areyou
busy?
tohavedinnertogether?Wouldyoulike
Howabouthavingdinnerwithme?
Illtreatyoutodinner.
ketomeet?Whattimewouldyouli
Imfree.
ouupat6.Illpicky
Whatstheoccasion?
us?Wouldyouliketojoin
Caretojoinus?
ethere?Whosgoingtob
aidIcant.IwouldliketobutImafr
Whataboutsomeothertime?
Perhapssomeothertime.
Howmanypeopleareweexpecting?
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Invitations&Excuses
ark:Letsgotoamovietogether.
?
g?
outThursdaynextweek?
e?
Mark:BeforetheSunset.
sboring?
ansformer?
?
eeyouthen.
xpressions:
M
Jeanne:Idloveto.Whenshallwego
Mark:HowaboutthisSaturdayevenin
Jeanne:Oh,Iamsorry,Imhavingdinner
withafriend.
Mark:Howab
Jeanne:Thatdbegreat.Whatshallwese
Jeanne:Dontyouthinkit
Mark:Letmesee.HowaboutTheTr
Jeanne:Soundsgood.Sowhattimeshallwemeet
Mark:Seven?
Jeanne:Fine.S
E Letsgotoamovietogether.
Idloveto.
wego?Whenshall
rdayevening?HowaboutthisSatu
iend.Sorry,Imhavingadinnerwithafr
Whatshallwesee?
boring?
Dont
you
think
its
RACTICE
xercise1:Makeaconversation.Choosefromanyofthetopicsbelow:
.Youwanttogotoatheatershowwithyourfriend.
.Someoneasksyoutodinnerbutyoudontwanttogo.Makeexcuses.
Whattimeshallwemeet?
P
E
a
b
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AttheBus:
ich:Excuseme. Isthisseattaken?
meoneusethis
No. Youcantakeit.
goverone
tatall.
xpressions:
M
Simon:Imsorry?
Mich:Imeanwillso
seat?Simon:
Mich:Wouldyoumindmovin
seatsoIcansittogetherwithmy
companion?
Simon:No,no
Mich:Thankyou.
E
Isthisseattaken?
isseat?Willsomeoneuseth
Youcantakeit.
movingoveroneseat?
oreExpressions:
Wouldyoumind
M
WheredoIgetoff?
ville,WinstonRoad.DropmeoffatArch
WheredoItransfer?
rPusan?Isthistherightbusfo
indschedule.Thetrainarrives15minutesbeh
Slowdown,please.
Pulloverher.?Whatsthefare
Keepthechange.
avetakenthewrongride.Iprobablymusth
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NoParking:
hePoliceofficergaveMr.Johnsonaparking
r:Excuseme,butIthinkyoumissedto
Ifailedtoseethe
r:CanIhaveyournameandyour
JohnJohnsonandmydriverslicensenumberis
ou.
xpressions:
T
ticket.
fficeO
seetheNOPARKINGsign.
Mr.
Johnson:Oh,Imsorry.
sign.
Office
driverslicensenumber?
Mr.
Johnson:Mynameis
VCGLD054465.
Officer:Thanky
E
IthinkyoumissedtoseetheNoParkingSign.
Ifailedtoseethesign.
dyour
drivers
license
number?
Can
Ihave
you
name
an
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PRACTICE
xercise1:Startaconversationwithsomebodyinthesubway.Exploreby
cuseme. Isthisseattaken?
meoneusethisseat?
soIcansittogetherwithmycompanion?
xerciseDialogue:
_________________
xercise2:ThepoliceofficergaveMr.Johnsonaparkingticket.Mr.Johnsongot
fficer:Excuseme,butIthinkyoumissedtoseetheNOPARKINGsign.
___
E
replacingtheblankswithsimilarexpression/s.Getcluesfromthesample
provided.
ampleS
Mich:Ex
Simon:Imsorry?
Mich:Imeanwillso
Simon:No. Youcantakeit.
Mich:Wouldyoumindmovingoveroneseat
Simon:No,notatall.
Mich:Thankyou.
E
Mich:Excuseme. __
Simon:_____________________________
Mich:______________________________
Simon:_____________________________
Mich:______________________________
Simon:_____________________________
Mich:______________________________
E
angry.Howshouldheanswerthepoliceofficersqueries?Howshouldthepolice
officerreact?Fillintheblankswiththeappropriateexpression/s.
O
Mr.Johnson:______________________________________________
Officer:CanIhaveyournameandyourdriverslicensenumber?
Mr.Johnson: __________________________________________
Officer:__________________________________________________
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Shopping
I.
stomer:Excuseme,howmuchis
aboutthis
isis$40.
e
an:This
candle
holder
is
r
mer:Whataboutmakingit$35?
Saleswoman:Hmmmokay,$35.
pedforyou.
usomuchMaam.Comeagain.
xpressions:
Cuthispictureframe?
Saleswoman:$30.
Customer:Andhow
candleholder?
Saleswoman:Th
Customer:Itseemsalittle
expensive. Canyougivem
discount?
Saleswomhandmadeandmadeofprecious
materials.But,Illletyouhaveitfo
$38.
Custo
Customer:Good,Illtakeit.
Saleswoman:Illhaveitwrap
Customer:Thankyou.
Saleswoman:Thankyo
E Howmuchisthis?
nsive?Itseemsalittleexpe
Canyougivemediscount?
Illhaveitwrapped,please.
MoreExpressions:
Howdoyouliketopay?
Thatsaripoff!lped?Areyoubeinghe
Imjustbrowsing.
place.Keepthereceiptinasafe
emallwithme?Doyouwanttotakearidetoth
Wecanstilldosomewindowshopping,cantwe?
Doyouneedeverycolorintherainbow?
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.
:Ireallylikethistop.Itsgoingtolookgoodonyou.
kthin.Itwillbeworththedollarsyoull
Illgiveitatry.
Expressions:
II
Bev
Weng:
Ibetitsquiteexpensive.Bev:Butitsgoingtomakeyouloo
spend.
Weng:Alright.
Ilikethistop.
kgoodonyou.Itsgoingtoloo
Ibetitsquiteexpensive.
kthin.Itsgoingtomakeyouloo
spend.Itwillbeworththedollarsyoull
Illgiveitatry.
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III.
t:MayIhelp
mer:Yes,Im
ant:Whatcolor
ue.
all.
.
tryit
dant:Ofcourse.
Thefittingroomsoverthere.
tight.Haveyougotabiggersize?
pressions:
Attendan
you?
Custo
lookingfor
aparty
dress.
Attend
wouldyoulike?
Customer:Skybl
Attendant:Andwhat
sizeareyou?
Customer:Sm
Attendant:How
aboutthisone?
Customer:What
materialisit?
Attendant:Silk
Customer:CanI
on?
Atten
Customer:[triesthedress]Itslittle
Attendant:Imafraiditstheonlysizeavailableofitskind.
Customer: Findmeanotheronethen.
Ex Imlookingforapartydress.
Whatcolorwouldyoulike?
Whatsizeareyou?
Whatmaterialisit?
CanItryiton?
iggersize?Haveyougotab
Itsalittle
tight.
onlysizeavailableofitskind.Imafraiditsthe
Findmeanotherone.
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IV.
Darlene
goes
to
Plain
&
Prints
to
buy
herself
an
elegant
blouse.
Clerk:Goodday!HowmayIassistyou?Darlene: Oh! Imlookingforanelegantandlacyblouse.
Clerk:Ihavetheblouseyouarelookingfor. HerearetheblousesthatIwas
braggingabout.
Darlene:Wow! Thisoneislovely! CanItryiton?
Clerk:Sure,thefittingroomisoverthere!
Darlene:Thanks
(Darlenetriedtheblouseon)
Darlene: Thisblouselooksgoodonme,butdoyouhaveamediumsizeofthis
design? AndIbet,bluelooksbestonme.
Clerk:Justonemoment,Idgetitforyou.
Darlene:Thankyousomuch
Expressions:HowmayIassistyou?
Imlookingforanelegantandlacyblouse.
Ihavetheblouseyouarelookingfor.
HerearetheblousesthatIwasbraggingabout.Thisislovely.
Bluelooksbestonme
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V.
Clerk:MayIhelpyou?
Karen:Yes.Doyouhavetheseshoesin
sizeseven?
Clerk:Imnotsure. Ifyoucantfind
themontherack,theymaybetheyre
outofstock. Butletmelookinthe
stockroom.
Karen:Thanks.Idliketotryonapairif
youhavethem.
Clerk:Illberightback.
Expressions:
Doyouhavetheseshoesinseven?
Ifyoucantfindthemontherack,theymaybetheyreoutofstock.
Letmelookinthestockroom.
Idliketotryonapairifyouhavethem.
Illberightback.
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VI.
Salesperson:Goodafternoon,howcanIhelpyou?
Customer:Imlookingforasofa.
Salesperson:OurSofiaSpecialEditionbySofthingsisonaspecialofferthis
month.
Customer:Howmuchisit?
Salesperson:Only$700dollars.Thepriceusedtobe20%higher.
Customer:Itsstillalittleexpensive.Doyouhaveacheaperone?
Salesperson:You
may
take
interest
in
Martina.
Its
also
by
Softhings.
This
one
s
only$580.
Customer:Illtakeit.Doyoutakecreditcards?
Salesperson:Yeswedo.
Expressions:
Imlookingforasofa.
Itisonaspecialoffer.
Thepriceusedtobe20%higher.
Itsalittleexpensive.
Doyouhaveacheaperone?
Youmaytakeinterestinit.
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PRACTICE
Exercise1:HelpAndreapicktheperfectclothesfortheparty.Fillintheblanks
withtheappropriateexpression/s.
Clerk:HowmayIassistyou?
Andrea:Imlookingfora ____________________________________________.
Clerk:Oh! Our_____________________________areoverhere,pleasefollowme.
Andrea:Wow! These_________________________arelovely,especiallythisone!
Clerk:Youcantryiton.
Andrea:(Aftertryingiton). Ilook______________________inthisbutits
too_______________forme.Doyouhavea__________________________?
Clerk:Howaboutthisone?
Andrea:_____________________________________. Thankyou.
Exercise2:Pronunciation.
Listentotheteacherandrepeat.
frame handmade wrapped
elegant edition fabulous
perfect lovely expensive
design fittingroom silk
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Exercise3:Angelawantstobuyherselfanewpairoffootwear.HelpAngelain
pickingupthemostfashionablefootwear.
Clerk:HowmayIbeofassistancetoyou?
Angela:Doyouhavethese__________________________insize
___________________?
Clerk:Yes,wedo.
Angela:Idliketotryonapair.
Clerk:Sure,Illberightbacktogetitforyou.
Angela:Thanks.
(Theclerkisbackwiththe______________________andAngelatriesthemon.)
Angela:Wow!These_________________________look_____________________.
Exercise4: Pronunciation:
Listenandrepeat.
clerk footwear sandals
shoes rubbershoes boots
assistance highheels slippers
sofa offer dollars
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MovinginJasmin:MynameisJasminFrey,Ineed
anapartmentforfourpeople.
Landlady:ImMrs.Smith,theownerof
thisbuildingandIve
gottheapartmentyouneed.
Jasmin:Fantastic!Landlady:Pleasefollowme.
Jasmin:Thankyou.Mrs.Smith,Iwanta
fullyfurnishedapartment.
Landlady:Isee. Yes,Ivegotaperfectunitinmindjustforyouandyour
companions.
Jasmin:Whataretheamenities?
Landlady:Ithas4singlebeds,adiningtablewith4chairs,kitchenthatisfully
equippedwithappliancesandutensils.ItsalsoprovidedwithTV&cableanda
localtelephone
line.
The
shower
room
has
abath
tub.
We
do
the
cleaning
maintenancetwiceamonth.(TheLandladyopeningthedoor)
Landlady:Hereweare...
Jasmin:Wow!Thisapartmentisjustperfect!Howmuchistherentper
month?
Landlady:Therentisreasonable...$650permonth.
Jasmin:Thatsagoodprice.Doweneedtogivedownpayment?
Landlady:Onemonthdownpaymentandonemonthadvancepayment.
Jasmin:Yup,Iunderstand.Illtakeit.Doyouacceptcheckpayment?
Landlady:Finewithme.Whenareyoumovingin?
Jasmin:WednesdaybutIllbeleavingyouthechecktoday.
Landlady:Great.Enjoyyourstay!
Expressions:Ineedanapartmentforfour.
Ivegottheapartmentyouneed.
Iwantafullyfurnishedapartment.
Ivegotaperfectunitinmindjustforyou.
Whataretheamenities?
Wedo
the
cleaning
maintenance
twice
amonth.
Thisapartmentisjustperfect!
Howmuchistherentpermonth?
Therentisreasonable.
Thatsagoodprice.
Doweneedtogivedownpayment?
Doyouacceptcheckpayment?
Whenareyoumovingin?
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Holiday
Toni:
Where
shall
we
go
for
our
holiday
this
year,
Luis?
Luis:HowaboutOceanPark?Itscheap,andgoodweatherisguaranteed.
Toni:Idratherdosomethingmoreexcitingthisyear.
Luis:Ipreferlyingonabeachtoparaglidingorcanoeing.
Toni:Butwedothateveryyear.Idprefertodosomethingdifferentthistime.Id
rathernotgoanywheresocrowded.
Luis:Well,youhaveapoint.Idprefersomewherealittlequietertoo.
Expressions:Whereshallwegoforourholidaythisyear?
HowaboutOceanPark?HowwouldyoulikeOceanPark?
Goodweatherisguaranteed.
Idratherdosomethingmoreexcitingthisyear
Idprefertodosomethingdifferentthistime.
Ipreferlyingonabeachtoparaglidingorcanoeing.
Idprefersomewherequieter.
Idrathernotgoanywheresocrowded.
Wedothateveryyear.
Youhave
apoint.
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TicketReservation
Agent:WelcometoKoreanAir.HowmayIhelpyou?
Traveler:IneedatickettoParis,France.
Agent:WehavethreeflightstoParisweekly:Tuesday,ThursdayandSaturday.
TheflightsonTuesdaysaredirectwhiletheonesonThursdaysandSaturdays
havestopover.Whatflightwouldyouchoose?
Traveler: Iwouldpreferaweekend.
Agent:Willthisberoundtriporoneway?
Traveler: Illtakeoneway.
Agent:Howwouldyouliketofly?Economy,BusinessorFirstClass?
Traveler: Economy,please.Agent:Willanyonebetravelingwithyou?
Traveler:No.Imtravelingalone.
Agent:OK,Illhavetheavailability&pricechecked.Kindlywait.
Expressions:WehavethreeflightstoParisweekly.
Whatflightwouldyouchoose?
Iwouldpreferweekend.
Areyou
traveling
alone?
Willthisbeonewayorroundtrip?
Whenwouldyouliketodepart?
Whenwouldyouliketoreturn?
Doyoumindastopover?Orwouldyoupreferdirect?
Wouldyouprefereconomy,business,orfirstclass?
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Anne: Goodmorning.My
nameisAnneCollins,Iwant
togetanairlinetickettoNew
YorkonDecember16.
Booking
Agent:Idbegladto
assistyouwiththat.Ms.
Collins,could
you
please
spell
yournameforme?
Anne:MynameisAnne. A
asinapple.NasinNancy
anotherNasinNancyandE
asinecho.Mylastnameis
Collins. CasinCharlie.Oas
inOmegaLasinLima
anotherLasinLima,Iasin
Indigo,NasinNancyandS
asinSally. Didyougetit?
Booking
Agent:Thankyouforthatinformation,Ms.Collins.Howaboutyour
addressandyourage?
Anne:Iliveatapartment143BMappleRoad,WestCoastVirginia. Im26years
old. Aretheremorepersonalinformationyouwouldliketoaskme?
Booking
Agent:Yes,Ms.Collins. CanIhaveyourmobilenumberoranyother
contactnumbers?
Anne:Sure.Mymobilenumberis09104269915andmyhomenumberis033
3344412.
Booking
Agent: Thankyou.Ms.Collins,IvecheckedthetimetableandtherearetwoflightsforNewYork. Oneisat1100andtheotherisaredeyeflightat
21:30.Whichonedoyouprefer?
Anne:IfItaketheredeyeflight,wouldIgetadiscount?
BookingAgent:Certainly! Youllgetahundreddollardiscount.
Anne:Thatsgreat! Illtaketheredeyeflight.
Booking
Agent:YourFlightNumberisPR218. Enjoyyourflightandhopeyoud
flywithusagain!
Anne: Surely!Thankyou!
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Expressions:
IwanttogetanAirlinetickettoNewYork.
Idbegladtoassistyou.
Couldyoupleasespellyournameforme?
Howaboutyouraddressandyourage?Aretheremorepersonalinformationyouwouldliketoaskme?
CanIhaveyourmobilenumberoranyothercontactnumbers?
Whichonedoyouprefer?
WouldIgetadiscount?
Enjoyyourflight.
Hopeyoudflyagainwithus.
Thanksfortheinformation.
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Airport
Custom
Officer:Welcometothe
Philippines.MayIseeyourpassport
please?
Student:Sure.
Here
it
is.
Custom
Officer:Whereareyou
comingfrom?
Student:ImcomingfromSeoul,
Korea.
Custom
Officer:Whatisthepurpose
ofyourvisit?
Student:ImhereforEnglishstudy.
Custom
Officer:Howlongareyou
planningtostay?
Student:Illbestayingforthreemonths
Custom
Officer:Wherewillyoubestaying?
Student:IllbestayingatFourSeasonsHotel
Custom
Officer:HaveyoueverbeentothePhilippinesbefore?
Student:No,thisismyfirsttime.
Custom
Officer:Doyouhaveanythingtodeclare?
Student:No,nothing.
Custom
Officer:EnjoyyourPhilippinestay!
Student:Thankyou.
Expressions:
MayIseeyourpassportplease?
Whereareyoucomingfrom?
ImcomingfromSeoul.
Whatisthepurposeofyourvisit?
ImheretostudyEnglish.
ImhereforEnglishstudy
Howlongareyouplanningtostay?
Illbestayingforthreemonths.
Wherewillyoubestaying?
IllbestayingatFourSeasonsHotel.
HaveyoueverbeentothePhilippinesbefore?
Thisismyfirsttime.
Doyouhaveanythingtodeclare?
Enjoyyourstay!
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PRACTICE
EXERCISE1:
Makeaconversation.Choosefromanyofthetopicsbelow:
a.Youandyourfriendsaredecidingwhichmovietosee.
b.Youandyourpartnerwanttobuyanewhouse.
EXERCISE2:
Youjust arrived in the Philippinesfrom your country of origin.Answer the
CustomOfficer
by
filling
in
the
blanks.
CustomOfficer:WelcometothePhilippines.MayIseeyourpassportplease?
Passenger:_____________
CustomOfficer:Whereareyoucomingfrom?
Passenger:_____________________________
CustomOfficer:Whatisthepurposeofyourvisit?
Passenger:_____________________________
CustomOfficer:Howlongareyouplanningtostay?
Passenger:_____________________________
CustomOfficer:Wherewillyoubestaying?
Passenger:____________________________
CustomOfficer:HaveyoueverbeentothePhilippinesbefore?
Passenger:____________________________
CustomOfficer:Doyouhaveanythingtodeclare?
Passenger:____________________________
CustomOfficer:EnjoyyourPhilippinestay!
Passenger:____________________________
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Restaurant
Plan
Dian:Hello.
Kim:
Hi,
Dian.
Its
Kim.
Dian:Hi,Kim.
Whatsup?
Kim:Well,Iam
wonderingif
youdliketogo
forabite?
Dian:Sure.What
doyouhavein
mind?Kim:Iminthe
moodfor
Italianifits
okaywithyou.
Dian:Iwouldntmind.Iknowareallygoodplacedowntown.
Kim:Whatsthenameofit?
Dian:Afriques.Theyhavethebestpasta&pizzaintown.
Kim:Iheardaboutit.Wheresitlocated?
Dian:Its
on
General
Hughes
St.,
fronting
Sagrado
College.
Kim:IthinkIcanfindthat.
Dian:Whattimedoyouwantmeet?
Kim:Whydontwemeetatsevenoclock?
Dian:Sevenoclockitisthen.Seeyouthere.
Expressions:Wouldyouliketogoforabite?
Whatdoyouhaveinmind?
IminthemoodforItalian.
Iknowagoodplacedowntown.
Theyhavethebestpizzaintown.
ExpressionsforGivingdirections:
ItsonGen.
Hughes Street
Itson3rd
Avenue
Itsonthe
cornerof2ndand
1stStreet.
NexttoSagrado
College
acrossfromthe
park
betweenthe
libraryandthe
NationalPark
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OrderI.
Waiter:GoodafternoonSir.
Customer:Goodafternoon.CanIseethe
menu,please?
Waiter:Certainly,hereyouare.
Customer:
Thankyou.Whatstodaysspecial?Waiter:
GrilledCedarPlankedSalmon
Customer:Hmmmthatsoundsdelicious.
Illhavethat.
Waiter:Wouldyoulikesomethingtodrink?
Customer:Yes,Idlikeicedteaplease.
(Waiterreturningwiththefood)
Waiter:
Here
you
are.
Enjoy
your
meal!
Customer:Thankyou.
II.
Waiter:Whatwillyouhave,Maam,Sir?
Mrs.
Park:Letushaveabowlofcrab&cornsoup,please.
Mr.
Park:Doyouhaveanythingspecialtoday?
Waiter:Yes,sweet&sourfishstrips.
Mr.
Park:Wellhaveit.
Waiter:Anythingfordessert?Mrs.
Park:Welltakefruitsaladandtarodelight,oneservingeach.
Waiter:Yourorderwillbeservedimmediately.Enjoyyourmeal!
Expressions:CanIseethemenu,please?
Certainly.
Whatstodaysspecial?
Thatsoundsdelicious.
Wouldyoulikesomethingtodrink?Whatwillyouhave?
Anythingfordessert?
Yourorderwillbeservedimmediately.
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III.
Waitress:HiwelcometoMountainViewRestaurant.
Andrew:Atablefor2peopleplease.
Waitress:Wouldyoulikeasmokingoranonsmokingarea?
Pat:Thesmokingarea,please
Waitress:Verywell,pleasefollowme.
(Thetwowereseated)
Waitress:Areyoureadytoorder?
Pat:Yeah,Idlikeanorderofyour
tenderloinsteak,mediumrare,anda
sideofstirfriedvegetables,please.
Waitress:Sure,Idbegladtogetthatfor
you.Whatdoyouwanttohavefor
dessert?
Pat:Whatdoyousuggest?
Waitress:Irecommendourchocolateicecream,toppedwithFrenchwhipped
cream.
Pat:Alright. Illhaveonehelpingofthataswell. Illalsohavestrawberryjuice.
Waitress:OK. Howaboutyou,sir?WhatcanIgetyou?
Andrew:HmmmIdhavesomemashedpotatoesandanorderofyouspicy
chickenstrips.
Waitress:Whatdoyouwantmetogetyoufordessert?
Andrew:NothanksbutIdhaveahelpingofyouronionsoupandaglassof
waterplease.
Waitress:Is
that
all?
Andrew
and
Pat:(nods)Yes,thatwouldbeall.
Pat:Andrew,mindifIsmoke?
Andrew:Notatall.
Expressions:Areyoureadytoorder?
Idbegladtogetthatforyou.
Whatdoyouwanttohavefordessert?
Whatdoyousuggest?
Irecommendourchocolatecream.
Ihaveonehelpingofthataswell.
Isthatall?
Thatwouldbeall.
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IV
Waitress:Goodday! Areyoureadyto
order?
Jessie:Yes,IdlovetoorderFried
ShrimpBallsforappetizer.
Waitress:Goodchoice!WhatcanIget
youfor
the
main
course?
Jessie:Hmmmactually,Idontknow
whattoorder,couldyousuggest?
Waitress:Sure! Isuggestyoutryour
BarbecuedShrimpandChicken. Im
sureyoudloveit.
Jessie:Soundsdelicious!
Waitress:Andwhatdoyouwantto
havefordessert?
Jessie:HowaboutsomeBlueberry
CheeseCake?
Waitress:Great. Andwhatdoyouwanttodrink?
Jessie:IdlovetohavesomeStrawberryShake.
Waitress:Fantasticchoice!Wouldthatbeall?
Jessie:Yes. Thankyou.
Expressions:
IdlovetoorderFriedShrimpBalls.Goodchoice!
WhatcanIgetyouforthemaincourse?
Idontknowwhattoorder?
Couldyousuggest?
Whatdoyouwanttodrink?
Fantasticchoice!
Wouldthatbeall?
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PRACTICE
EXERCISE1:
Giveanalternativeexpressionfortheunderlinedphrases/sentences.
1. Isuggestyoutryourvegetablesalad.
2.
Thatsounds
delicious!
3. Thatsagreat choice!
4. Actually,Idontknowwhattoorder.
5. IsitokayifIsmoke?
6. Anythingfordessert?
7. Wouldyouliketogoforabite?
8. IminthemoodforItalian.
9. Whatdoyouhaveinmind?
10.Irecommendourchocolatecream.
EXERCISE2:
Fromtheconversationbelow,thestudenthastofillintheblanksofdialogues1
&2,playingthealternaterolesofthecustomerandwaiterrespectively.
Waiter:Goodevening
Customer:Atablefortwoplease.
Waiter:Certainly.Justhere,sir.
Customer:
Could
we
sit
by
the
window?
Waiter:Imsorry.Thewindowtablesareallreserved.
Waiter:Areyoureadytoorder,sir?
Customer:Yes.I llhavetomatosoupforstartersandmywifewouldlikeprawncocktail.
Waiter:Onetomatosoupandoneprawncocktail.Whatwouldyoulikeformaincourse?
Customer:I llhavetheplaiceandmywifewouldliketheshepherdspie.
Waiter:Imafraidtheplaiceisoff.
Customer:Ohdear.Whatdoyourecommend?
Waiter:Thesteakpieisverygood.
Customer:OKI llhavethat.Waiter:Wouldyoulikeanythingtodrink?
Customer:Yes,abottleofredwineplease.
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Dialogue1
Waiter:Goodevening.
Customer:__________________
Waiter:Certainly.Justhere,sir.
Customer:____________________
Waiter:Imsorry.The__________tablesareallreserved.
Waiter:Areyoureadytoorder,sir?
Customer:Yes.__________________________________
Waiter:_________________________________Whatwouldyoulikeformaincourse?
Customer:_____________________________________
Waiter:Imafraidthe___________isoff.
Customer:____________________________
Waiter:Thesteakpieisverygood.
Customer:____________________________
Waiter:Wouldyoulikeanythingtodrink?
Customer:___________________________
Dialogue2
Waiter:_______________
Customer:Atablefortwoplease.
Waiter:____________________Customer:Couldwesitbythewindow?
Waiter:_______________________
Waiter:_________________________
Customer:Yes.I llhavetomatosoupforstartersandmywifewouldlikeprawncocktail.
Waiter:______________________________________________________
Customer:I llhavetheplaiceandmywifewouldliketheshepherdspie.
Waiter:__________________________________
Customer:
Oh
dear.
What
do
you
recommend?
Waiter:__________________________________
Customer:OKI llhavethat.
Waiter:__________________________________
Customer:Yes,abottleofredwineplease.
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GettingtheBill
Aftereatingtheirmeal,Patand
Andrewwanttogetthebill.Andrew
raiseshishandandawaitress
approached.
Waitress: Yes,sir,whatcanIgetyou?
Andrew: Idliketotakeourbill,
please.
Waitress:Idbegladtogetitforyou,
sir.
(Thewaitressgetsbackwiththebill)
Andrew:
Its
$123.50.
Okay.
Pat: Idgetit. .
Andrew:Oh,thankyou. Dontworrytonightsdinnerisonme.
Pat:Hereyougo,its$130.00keepthechange.
Waitress:Thankyousomuch.Haveagreatday!
Expressions:WhatcanIgetyou?
Idliketogetourbill,please.
Idbegladtogetitforyou,sir.
Tonightsdinnerisonme.
Keepthechange.
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PRACTICE
Exercise1: Explaintheexpressionsbelow.
1. WhatcanIgetyou?
2. Dinnerisonme.
3. Thebillis$123.50? Idgetit.
4. Keepthechange
5. Idliketotakeourbill
Exercise2: Derekisattherestaurantandhewantedtotakehisbill.Fillinthe
blankswiththeappropriateexpression/s.
Derek:__________________________________, Idliketotakethebill.
Cashier: Howwouldyouliketopayforyourbill,Sir,byCreditCardorin
Cash?
Derek: ___________________________________________________________ .Cashier: Heresyourbill.
Derek:Thankyou.
Cashier:Yourbillis$105.75.
Derek: ____________________________________________________________.
Cashier: Thanksforthetip! Comeagain!
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Telephone
Makingcalls/leavingandtakingmessages.
Operator:Goodafternoon,SouthWingsmayI
helpyou?
Dr.
Benson:Local111please.
Operator:Imputtingyouthrough.
Secretary:Purchasing,DaneSteelspeaking.
Dr.
Benson:CouldIspeaktoMelindaSmith
please?
Secretary:Imsorry,sheshavingameetingat
themoment.Wouldyouliketoleavea
message?
Dr.
Benson:Yes,
kindly
tell
her
to
call
Dr.
Benson.Itsveryimportant.
Secretary:Wouldyouwishtoleaveyour
number,Sir?
Dr.
Benson:Shehasmynumber,thankyou!
Secretary:OK,Illseeshegetsyourmessage.Yourewelcome!
Expressions:
Local111,please.
Imputtingyouthrough.
CouldIspeaktoMelindaSmith,please?
Wouldyouliketoleaveamessage?
Wouldyouwishtoleaveyournumber?
Illseeshegetsyourmessage.
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MoreExpressions:
Hello,mayIspeaktoLeiplease?
Whosontheline?
Whoscalling,please?
Thenumberisoutofservice.
Couldyouholdforamoment,please?Ikeptgettingabusysignal.
Ourconnectionisverybad.
Youresodifficulttogetthroughto!
Isyourphoneoutoforder?
Mytelephonewasdisconnected.
Theresnodialtone.
Thelineisbusy.
Youhavethewrongnumber.
Youvecalledthewrongnumber.
Weseemtohaveabadconnectiononthisphone.
Thelinewascutoff.
ImgladIfinallygotaholdofyou.
Wouldyoucaretoleaveamessage?
Illgetbacktoyou.
Hesouttolunch?Wouldyouliketoleaveamessage?
Letmegetbacktoyouinafewminutes.
I veputhimonhold.
Illputyouthrough.
Letmetransferyourcall.Imhangingupnow.
Ivebeencallingyouallday.
TelephoneService:
Idliketomakealongdistancecall.
Idliketomakeacollectcall.
I dliketogettelephoneservice.
I dliketohaveaphoneinstalled.
Idlike
to
have
my
phone
disconnected.
Other:
Dontbeataboutthebush
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Disconnection
Customer
Service: PLDTPhoneline
Company.MayIhelpyou?
Mary: Idliketohavemyphone
disconnected.Customer
Service: MayIaskwhy?
Mary:Well,Iwasofferedanewjobina
differentCity,well,theU.S.
Ihavetomoveout.
Customer
Service: Congratulations!
Mary: Thanks.
CustomerService: Allright.MayIhave
yourphonenumber,please?
Mary:Sure.
My
phone
number
is
02
785
8759.
Customer
Service: Andthenameonthe
account,please?
Mary: MynameisMarySwartz.
CustomerService: Forsecuritypurposes,Ms.Swartz,mayIhaveyour
dateofbirth,please?
Mary: ItsOctober2,1981.
CustomerService: Thankyou. Now,whenwouldyoulikeittobe
disconnected?
Mary: Tomorrowby5:00PM.
Customer
Service: Sure. Thetelephonewillbedisconnectedat5:00PM
tomorrow
Mary:Thanksalot!Haveagreatday!
Expressions:
Idliketohavemyphonedisconnected.
MayIask
you
why?
Iwasofferedanewjob.
Ihavetomoveout.
MayIhaveyourphonenumber,please?
MayIhavethenameontheaccount,please?
Whenwouldyoulikeittobedisconnected?
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Practice
Exercise1:RomeoiscallingfromJacksonsSteel.HeislookingforGaleYoung,
yourofficepurchasingofficer.Youreceivedthecall.AssumethatGaleisnt
around.HowareyousupposedtoanswerRomeo.
Caller:Hello?CanItalktoGaleYongplease?
Receiver:_________________________________
Caller:Well,thisisRomeofromJacksonsSteel.Wearesupposedtodelivera
cabinetthismorning.
Receiver:____________________________________
Caller:Great.Iwouldappreciateit.
Receiver:_____________________________________
Caller:Thatsaboutit.Thanks!
Exercise2: Clarissewillbemovingtoadifferentcityandshewantsher
telephonelinetobedisconnected.HelpClarisseinhavingitdisconnected.
Customer
Service: Thankyouforcalling___________________. Thisis
______________,howmayIhelpyou?
Clarisse:Mynameis_____________________________andIwouldliketohave
myphonedisconnectedbecause__________________________________________.
Customer
Service:Idbegladtohelpyouwiththat.
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AttheHotel
Hotel
Inquiry
I.
Front
Desk:WelcometotheHeavenHotel.HowmayIhelpyou?
Traveler:Idlikearoomplease.
Front
Desk:Wouldyoulikesingleordouble?
Traveler:Aroomforone,please.
Front
Desk:MayIhaveyourname,please?
Traveler:TedGardner.
Front
Desk:Howmanynightswouldyouliketostay?
Traveler:Makeittwonights.
Front
Desk:Howwillyoubepaying?
Traveler:IsMastercardOK?
Front
Desk:Thatllbefine.Wouldyoulikeawakeupcall?
Traveler:Yes,Idlikeawakeupcallfor7:00.
Front
desk:Gotit.Heresyourkey,Sir.Youtakeroom55onthe2ndfloor.Enjoy
yourstay!
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Expressions:HowmayIhelpyou?
Idlikearoomplease.
Wouldyoulikesingleordouble?
Aroomforone,please.
MayIhaveyourname,please?
Howmanynightswouldyouliketostay?Howwillyoubepaying?
Wouldyoulikeawakeupcall?
Heresyourkey.
Enjoyyourstay.
II.
Clerk:SunsetHotel. Frontdesk. HowmayIhelpyou?
Janis:Yes,Iwaswonderingifyouhaveanyroomsavailableforthenight?
Clerk:Howmanypeopleareinyourparty?
Janis:JustmysisterandI.
Clerk:OhIsee. Allwehaveleftisonetwobedsuite.
Janis:Whatamenitiesdoyouhave?
Clerk:Wearefivestarsir.Wehaveanindoor/outdoorpoolandsauna,games
room,maidservice,Italianrestaurant,andgiftshop.
Janis:Howmuchisitforonenight?
Clerk:Its$200.00sir.
Janis:Oh,Ok.Thankyouverymuch.
http://canadian-living-english.freeservers.com/cgi-bin/framed/4408/hotel/wondering.htmhttp://canadian-living-english.freeservers.com/cgi-bin/framed/4408/hotel/wondering.htmhttp://canadian-living-english.freeservers.com/cgi-bin/framed/4408/hotel/wondering.htmhttp://canadian-living-english.freeservers.com/cgi-bin/framed/4408/hotel/wondering.htmhttp://canadian-living-english.freeservers.com/cgi-bin/framed/4408/hotel/wondering.htmhttp://canadian-living-english.freeservers.com/cgi-bin/framed/4408/hotel/party.htmhttp://canadian-living-english.freeservers.com/cgi-bin/framed/4408/hotel/amenities.htmhttp://canadian-living-english.freeservers.com/cgi-bin/framed/4408/hotel/amenities.htmhttp://canadian-living-english.freeservers.com/cgi-bin/framed/4408/hotel/party.htmhttp://canadian-living-english.freeservers.com/cgi-bin/framed/4408/hotel/wondering.htm -
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MakingaHotelReservation/Booking
I.
Front
desk:Goodevening.HowmayIhelpyou?
Guest:Haveyougotavailablerooms?
Front
Desk:Yes.Single,doubleortwin?
Guest:Single,please.
FrontDesk:Wouldyoulikearegularroomorasuite?
Guest:Aregularroomwilldo.
Front
Desk:Room7.Thatllbe$40,includingbreakfast.Howlongwillyoube
staying?
Guest:Justacoupleofnights.Whattimeisbreakfast?
Front
Desk:Breakfastisfrom6to9.
Guest:Thanks.
Expressions:Haveyougotavailablerooms?
Wouldyou
like
aregular
room
or
asuite?
Aregularroomwilldo.
Howlongwillyoubestaying?
Acoupleofnight.
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II.
Receptionist:NotreDameHotel,mynameisPaul.MayIhelpyou?
Sandra:Goodday! Iwaswondering,istherearoomwithtwobedsavailable
tonight?
Receptionist: Iassumeitsfortwopeople,right?
Sandra: Yeah,meandmyfriend.
Receptionist:Yes,theresoneroomavailable.
Sandra:Whatamenitiesdoyouhave?
Receptionist:Wehaveanoutdoorpool,roomservice,ItalianandJapanese
restaurants.
Sandra: Thatsoundsgreat!Howmuchisitforonenight?
Receptionist:Its$120.00,Maam.
Sandra:Soundsgreat. Pleasebookusin.MynameisSandraScott.
Receptionist:Howdoyouspellit? Andwhattimeareyoucheckingintonight?
Sandra: ItsSandra Scottandwerecheckinginat6P.M.
Receptionist:CanIgetyourcreditcardnumberanditsexpirydatesoIcanhold
theroomforyou?
ReceptionistSureits5454040949504anditexpiresonthe13thof
December. Thanks.
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III.
Receptionist:Goodafternoon,RitzHotel.HowmayIhelpyou?
Mrs.Cruz:Yes.Idliketobookaroom,please.
Receptionist:Certainly.Whenfor,maam?
Mrs.
Cruz:May25th.
Receptionist:How
long
will
you
be
staying?
Mrs.
Cruz:Justfortwonights.
Receptionist:Whatkindofroomwouldyoulike,maam?
Mrs.
Cruz:AdoubleroomwithabathandIdappreciateitifyoucouldgiveme
aroomwithaviewoverthesea.
Receptionist:Certainly,maam.Illjustcheckifwehaveanavailable
Yes,wehavearoomonthe4thfloorwithasplendidview.
Mrs.
Cruz:Fine.Howmuchisthechargepernight?
Receptionist:
Its250dollarsmaam.
Mrs.
Cruz:
Thatsfine.Receptionist:
Whosthebookingfor,please?
Mrs.
Cruz:Mr.andMrs.Cruz,thatsCRUZ.
Receptionist:Okay,letmemakesureIgotthat:Mr.andMrs.Cruz.Doublewith
bathforMay25thand26th.Isthatcorrect?
Mrs.
Cruz:Yesitis.Thankyou.
Receptionist:Letmegiveyouyourconfirmationnumber.Its356987.Illrepeat
that356987.ThankyouforchoosingRitzHotelandhaveaniceday.Goodbye.
Mrs.
Cruz:ThankyoutooandGoodbye.
Expressions:Whatamenitiesdoyouhave?
Howmuchisitforonenight?
Howmuchisthechargepernight?
Whattimeareyoucheckingintonight?
Idliketobookaroom,please.
Whosthebookingfor,please?
Illbegladtoreservearoomfortwoforyou.
ThankyouforchoosingRitzHotel.
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Practice
Exercise1:Fillintheblankswiththecorrectexpression/sandhelpGabrielle
makeareservationoverthephone.
Front
Desk: ThankyouforcallingTheRoyalPalaceHotel,thisisAmy.How
mayIassistyou?
Gabrielle:Hi.Thisis____________. Ineed____________.
FrontDesk:Sure.Wehaveaperfectroomforyou.
Gabrieele
: Great!Wellcheckinat________________.
Front
Desk: Illbegladtoreservearoomfortwoforyou.MayIpleasehave
yourcompletenameandyourcontactnumber,Maam?
Ms.
Chu: __________________________________
FrontDesk: Couldyoupleasespellyournameforme?
Ms.
Chu:_______________________________________
Front
Desk:___________,mayIpleasehaveyourcreditcardnumberformetocompleteyourreservation?
MsChu: Sure,its______________________________.
Front
Desk:Thankyou. Ireservedadoubleroomjustforyou.
Ms.
Chu:________________________________
Front
Desk:Haveagreatday!
Exercise2:Tellaboutthemostmemorablevacationyouhad.Makeastory
aboutyourhotelstay.
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Bank
Deposit
Bank
Teller:GoodMorning.HowmayI
helpyou?
Customer:Hi.Idliketodepositthismoney
intomyaccount.
BankTeller:Kindlyfilloutthedeposit
form.
Customer:Itsdone.Hereyouare.
BankTeller:Ireceive$1,000.Kindlywait
forthereceipt.Hereitis.Willtherebe
anythingelseMaam?
Customer:No,thatsall,thankyou.
Bank
Teller:Haveaniceday.
Customer:Youtoo.
Expressions:Idliketodepositthismoneyintomyaccount.
Kindlyfilloutthedepositform.
Itsdone.Kindlywaitforthereceipt.
Willtherebeanythingelse?
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Openinganaccount
Bank
Officer:GoodmorningMaam,canI
helpyou?
Client:Yes,Idliketoopenasavings
account.
BankOfficer:CertainlyMaam.Wouldyou
likeaPlatinumoraDiamondaccount?
Client:Whatsthedifference?
Bank
Officer:YoucanopenaPlatinum
accountwithjust$100.Theaccountcomes
withanATMcardsoyoucanwithdraw
yourmoneyatanytime.Theinterestrateis4%.FortheDiamondaccountyou
needaminimumof$300,andyouhavetogive10daysnoticetowithdraw
money.Theinterestrateis7%.Client:IllgofortheDiamondaccount.
BankOfficer: Howmuchwouldyouliketodeposit?
Client: $700.Howabouttherequirements?
Bank
Officer:Kindlysubmittworecent2x2pictures,2valididentificationcards
andanyproofofbilling.Youmaychoosefromtelephonebill,electricbill
orcreditcardstatementifyouhave.
Client:Illsecureallthedocumentsandhopefullycomebacktomorrow.
BankOfficer:WewouldbegladtohaveyoubackMaam.Thankyou!
Expressions:Idliketoopenasavingsaccount.
Certainly.
WouldyoulikeaPlatinumorGold?
WhatsthedifferencebetweenPlatinumandGold?.
TheaccountcomeswithanATMcard.
Theinterestrateis4%.
IllgofortheDiamondaccount.
Howwouldyouliketodeposit?
Howabouttherequirements?Kindlysubmitthefollowingrequirements:
Illsecureallthedocuments.
Wewouldbegladtohaveyouback.
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Applying
for
a
mortgage
Bank
Officer: Goodafternoon.ImMr.Bob
Andrews,themanager.HowcanIhelpyou?
Mr.
Bob:Wewouldliketoapplyforamortgage.
Bank
Officer: Haveyoufoundaproperty
youre
interested
in?
Mr.Bob:Yeswehave.
Bank
Officer: Howmuchwouldyouliketo
borrow?
Mr.Bob:Well,thepropertyis$50,000butwe
haveadepositof$30,000
Bank
Officer: Soyouneeda$20,000loan.Do
youhaveanaccountwiththisbank?
Mr.
Bob: Yes,myhusband&Ihaveajoint
account.
Bank
Officer: Howmuchdoyoubothearn?
Mr.Bob: Webothearnapproximately$120,000
annually.
Bank
Officer: Thatsfine.Nowwouldyouliketocompletethisform?
Expressions:Wewouldliketoapplyforamortgage?
Haveyoufoundapropertyyoureinterestedin?
Howmuchdoyouliketoborrow?Doyouhaveanaccountwithus?
Wehaveajointaccount.
Webothearnapproximately$120,000annually.
Wouldyouliketocompletethisform?
Practice
Exercise1:Makeaconversation.Choosefromanyofthetopicsbelow:
a.Youwanttoopenacurrent(check)account.
b.Youwanttoapplyforaloancar.
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Complaining
AfaultyTV
A:Goodafternoon,anythingIcandoforyou,sir?B:Imheretocomplain.Iboughtthistelevisionhereabouttwomonthsago,but
thesoundandthepicturequalityareterrible.Thepictureisalwaysflickering,
plustheresanannoyinghissingsoundinthebackground.
A:Doyouhaveanoutsideantenna?
B:Yes,Ihave.
A:Haveyoutriedadjustingtheantenna,sir?
B:Severaltimes.
A:Hmmmmm.Illgetourtechnicianstohavealookatit.
B:No,
thanks!
A
friend
of
mine
bought
the
same
model
here
and
had
exactly
the
sameproblems.Iwantarefund.
A:Imafraidwecanonlyexchangebutnotgiverefunds,sir.Itsinourpolicy.
B:Thatsimpossible!Iwanttoseethemanager.
Expressions:
AnythingIcandoforyou?
Imheretocomplain.
Imheretomakeacomplaint.
Thequalityisterrible.
Thepictureisflickering.
Theresanannoyingsound.
Haveyoutriedadjustingtheantenna?
Itriedseveraltimes.
Illgetourtechnicianstohavealookatit.
No,thanks!Iwantarefund.
Imonlywecanonlyexchange.
Iwanttoseethemanager.
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A
bad
service
A:Hello,FlyFreeTravel&Tours.
B:IdliketomakeacomplaintaboutmytriptoSingaporelastweek.
A:Whatexactlywastheproblem?
B:Firstofallthetouristguidearrivedlate.Wehadtowaitforherforalmostan
hour.Thenwhenwegottothehotelwefoundourroomhadntbeencleaned.
A:Imsosorrytohearthat.Didyoucomplaintothehotelstaff?
B:Ofcourse,butweweretoldtowaitfor30minutesbecauseallthe
chambermaidswereoffduty.
A:Too
bad.
B:Andtocapitallthefoodinthehotelrestaurantwasawful.Itwassobadwe
hadtoeatoutallthetimedespitehavingpaidformealsinthepriceofour
holiday.
A:Idoapologize.Idliketoofferyoua50%discountonthepriceofournext
holidaypromoasagestureofgoodwill.
B:Imafraiditcouldntcompensateforthebadexperience.Iwanttoseethe
manager.
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Expressions:
IdliketomakeacomplaintaboutmytriptoSingapore.
Whatexactlywastheproblem?
Thetouristguidearrivedlate.
Wehadtowaitforherforalmostanhour.
Ourroom
hadnt
been
cleaned.
Weweretoldtowaitfor30minutes.
Thechambermaidswereoffduty.
Tocapitall
Thefoodwasawful.
Itwassobad.
Idoapologize.
Idliketoofferyoua50%discountonthepriceofournextpromoasagestureof
goodwill.
Imafraiditcouldntcompensateforthebadexperience.
Iwanttoseethemanager.
Practice
Exercise1:Makeaconversation.
1. YouhadSushiattheGrandHotelacoupleofeveningsago.Thatnightyouhad
stomachachesicknessanddiarrhea.Thedoctorsaidyouhadfoodpoisoning.Youre
feelingbetternowandhavegonebacktothehoteltocomplain.
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Investigation
Investigator:WherewereyoulastFridayevening?
Suspect:Iwasinarestobar.
Investigator:Whowereyouwith?
Suspect:Iwaswithmygirlfriend,Janineandourthreecommonfriends.
Investigator:Whatsthenameoftherestobar?
Suspect:MO2.
Investigator:Whattimedidyougetthere&whattimedidyouleave?
Suspect:Igotthereataround10PMandleftatexactly2AM.
Investigator:Didyouspeaktoanyoneotherthanyourcompanions?
Suspect:Yes.IspoketothewaiterandanotherfriendImetatthebar.
Expressions:Wherewereyoulastnight?
Whowereyouwith?
Iwaswithmyfriends.
Whatsthenameofthecaf?
Whattimedidyougetthere?
Whattimedidyouleave?
Igotthereat6PM.
Ileftatexactly12MN.
Didyouspeaktoanyone?
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BurglaryOfficer: RiverdalePoliceStation,how
mayIhelpyou?
Mrs.
Jones:ThisisKatieJones.Myhouse
hasbeenburgled.
Officer:CanIhaveyourcomplete
address.
Mrs.Jones:Itsatthe8thStreet,
PetersvilleSubdivision,Apartelle5.
Officer:Whendidyoudiscoverthe
burglary?
Mrs.
Jones:About5minutesago.Iwas
outoftownfor2daysandjustgothome.
Officer:Wasanythingstolen?
Mrs.Jones:Yes.Allmyjewelryisgone,
andmylaptoptoo.Officer:Howdidtheygetin?
Mrs.Jones:Theygotthroughthebackdoor.
Officer:CanIhaveyourcompletenameagain?
Mrs.
Jones:KatieJones.
Officer:Okay.Anofficerwillberoundinabouthalfanhour.Pleasedonttouch
anything.
Expressions:
My
house
has
been
burgled.
CanIhaveyourcompleteaddress?
CanIhaveyourcompletenameagain?
Whendidyoudiscovertheburglary?
About5minutesago.
Wasanythingstolen?
Howdidtheygetin?
Theygotthroughthebackdoor.
Anofficerwillberoundinabouthalfanhour.
Pleasedonttouchanything.