CH. 13.1 NOTES States of Matter. Types of Kinetic Energy Kinetic = motion Kinetic Energy: energy an…
Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 ...
-
Upload
juliet-daniel -
Category
Documents
-
view
217 -
download
0
Transcript of Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 ...
![Page 1: Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 Email:derick.larson@kineticdata.com Derick Larson.](https://reader036.fdocuments.net/reader036/viewer/2022062518/56649e565503460f94b4e272/html5/thumbnails/1.jpg)
![Page 2: Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 Email:derick.larson@kineticdata.com Derick Larson.](https://reader036.fdocuments.net/reader036/viewer/2022062518/56649e565503460f94b4e272/html5/thumbnails/2.jpg)
Surveys on SteroidsNew Uses for Kinetic Survey
![Page 3: Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 Email:derick.larson@kineticdata.com Derick Larson.](https://reader036.fdocuments.net/reader036/viewer/2022062518/56649e565503460f94b4e272/html5/thumbnails/3.jpg)
10 years at Kinetic Data Phone: 651-556-0926 Email:[email protected]
Derick LarsonSupport/Training
Fun fact!“…Alec Guiness paid Mark Hammil 20 pounds to leave him alone during the filming of the original Star Wars…”
![Page 4: Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 Email:derick.larson@kineticdata.com Derick Larson.](https://reader036.fdocuments.net/reader036/viewer/2022062518/56649e565503460f94b4e272/html5/thumbnails/4.jpg)
4
Agenda
http://starwars.com/play/online-activities/crawl-creator/index.jsp?cs=j44quk2sz7
![Page 5: Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 Email:derick.larson@kineticdata.com Derick Larson.](https://reader036.fdocuments.net/reader036/viewer/2022062518/56649e565503460f94b4e272/html5/thumbnails/5.jpg)
5
What is Kinetic Survey Process Driven, Web-Based, Customer Feedback Embed into BMC Remedy Content Sensitive Customer Survey Example
![Page 6: Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 Email:derick.larson@kineticdata.com Derick Larson.](https://reader036.fdocuments.net/reader036/viewer/2022062518/56649e565503460f94b4e272/html5/thumbnails/6.jpg)
6
What is it Really?Named it wrong
-Web Based- Integrated to Remedy
Kinetic Survey Does Three Things-Create “Forms” in Remedy-Put “Forms” on the Web-Answers Stored in Remedy
Since the data is now within Remedy, you can manipulate/integrate your own way.
![Page 7: Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 Email:derick.larson@kineticdata.com Derick Larson.](https://reader036.fdocuments.net/reader036/viewer/2022062518/56649e565503460f94b4e272/html5/thumbnails/7.jpg)
7
Scripting in Kinetic Survey
What is Scripting?How is it Integrated?Use CasesExamples
![Page 8: Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 Email:derick.larson@kineticdata.com Derick Larson.](https://reader036.fdocuments.net/reader036/viewer/2022062518/56649e565503460f94b4e272/html5/thumbnails/8.jpg)
8
What is ScriptingScripting is opening a dialog on a Remedy form based
on an action and data.
![Page 9: Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 Email:derick.larson@kineticdata.com Derick Larson.](https://reader036.fdocuments.net/reader036/viewer/2022062518/56649e565503460f94b4e272/html5/thumbnails/9.jpg)
9
Integrating ScriptingNormal (non-steroid)
Used to Send Surveys After Submit/Modify on FormsClassic Customer Satisfaction Scenario
Scripting (Enhanced)Data Driven by QualificationUsed to display custom dialogs on Remedy formsAfter initial integration, no further customization
![Page 10: Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 Email:derick.larson@kineticdata.com Derick Larson.](https://reader036.fdocuments.net/reader036/viewer/2022062518/56649e565503460f94b4e272/html5/thumbnails/10.jpg)
10
Scripting Use CasesCollect Time Specific Information
Rebates/RecallsEmergency Situations
TroubleshootingAsk for Level Two information upfrontAsset Information not otherwise stored
![Page 11: Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 Email:derick.larson@kineticdata.com Derick Larson.](https://reader036.fdocuments.net/reader036/viewer/2022062518/56649e565503460f94b4e272/html5/thumbnails/11.jpg)
11
Scripting Use Cases
![Page 12: Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 Email:derick.larson@kineticdata.com Derick Larson.](https://reader036.fdocuments.net/reader036/viewer/2022062518/56649e565503460f94b4e272/html5/thumbnails/12.jpg)
12
Scripting Use Cases
Demo!
![Page 13: Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 Email:derick.larson@kineticdata.com Derick Larson.](https://reader036.fdocuments.net/reader036/viewer/2022062518/56649e565503460f94b4e272/html5/thumbnails/13.jpg)
13
Self Help with Kinetic SurveyDefinitionPlacementHow to Configure the Survey
Dynamic ActionsDynamic “Forms”
What Happens After
![Page 14: Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 Email:derick.larson@kineticdata.com Derick Larson.](https://reader036.fdocuments.net/reader036/viewer/2022062518/56649e565503460f94b4e272/html5/thumbnails/14.jpg)
14
Self-Help with Kinetic SurveyDefinition
Using a web form to ask questionsDynamic actions based on answers
PlacementAnywhere customers can access a URLAccess to Remedy for post actions
![Page 15: Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 Email:derick.larson@kineticdata.com Derick Larson.](https://reader036.fdocuments.net/reader036/viewer/2022062518/56649e565503460f94b4e272/html5/thumbnails/15.jpg)
15
Example
![Page 16: Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 Email:derick.larson@kineticdata.com Derick Larson.](https://reader036.fdocuments.net/reader036/viewer/2022062518/56649e565503460f94b4e272/html5/thumbnails/16.jpg)
16
Dynamic ActionsInsert/Remove
All actions on one pageAnswers drive next sectionLimited amount of space
Page BranchingSkip from Page to PageAnswers drive next optionLogic can be confusing
![Page 17: Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 Email:derick.larson@kineticdata.com Derick Larson.](https://reader036.fdocuments.net/reader036/viewer/2022062518/56649e565503460f94b4e272/html5/thumbnails/17.jpg)
17
Dynamic Page Branching
Demo!
![Page 18: Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 Email:derick.larson@kineticdata.com Derick Larson.](https://reader036.fdocuments.net/reader036/viewer/2022062518/56649e565503460f94b4e272/html5/thumbnails/18.jpg)
18
Follow-Up SurveysFind Out if Steps WorkedReport to Appropriate ResourcesRefine for Continuous ImprovementAdd “Standard” Survey Capabilities to Self-Help forms
![Page 19: Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 Email:derick.larson@kineticdata.com Derick Larson.](https://reader036.fdocuments.net/reader036/viewer/2022062518/56649e565503460f94b4e272/html5/thumbnails/19.jpg)
19
Post Survey ActionsDefinitionMessaging/NotificationsSend Follow-up SurveysCreate Records in Remedy Forms
Remedy WorkflowKinetic Task Engine
![Page 20: Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 Email:derick.larson@kineticdata.com Derick Larson.](https://reader036.fdocuments.net/reader036/viewer/2022062518/56649e565503460f94b4e272/html5/thumbnails/20.jpg)
20
Post Survey NotificationsMessage Templates
ReusableConfigurable data
Send Based on Answers (data)No Need to Create Remedy Workflow
![Page 21: Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 Email:derick.larson@kineticdata.com Derick Larson.](https://reader036.fdocuments.net/reader036/viewer/2022062518/56649e565503460f94b4e272/html5/thumbnails/21.jpg)
21
Post Survey NotificationsMessage Templates Dialog
![Page 22: Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 Email:derick.larson@kineticdata.com Derick Larson.](https://reader036.fdocuments.net/reader036/viewer/2022062518/56649e565503460f94b4e272/html5/thumbnails/22.jpg)
22
Post Survey NotificationsNotifications
![Page 23: Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 Email:derick.larson@kineticdata.com Derick Larson.](https://reader036.fdocuments.net/reader036/viewer/2022062518/56649e565503460f94b4e272/html5/thumbnails/23.jpg)
23
Follow-Up SurveysConfigurable by AnswersNo Need to Create Remedy WorkflowProcess by Passing ID of Previous Survey through Message Template
![Page 24: Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 Email:derick.larson@kineticdata.com Derick Larson.](https://reader036.fdocuments.net/reader036/viewer/2022062518/56649e565503460f94b4e272/html5/thumbnails/24.jpg)
24
Follow-Up Surveys - DetailsManager Follow-Up SurveyQuestion – Manager Contact – Yes/NoTrigger NotificationNotification built with URL to Manager SurveyURL Parameter of Original Survey
![Page 25: Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 Email:derick.larson@kineticdata.com Derick Larson.](https://reader036.fdocuments.net/reader036/viewer/2022062518/56649e565503460f94b4e272/html5/thumbnails/25.jpg)
25
Follow-Up SurveysMessage Template
Event populates the answers for Manager Review
![Page 26: Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 Email:derick.larson@kineticdata.com Derick Larson.](https://reader036.fdocuments.net/reader036/viewer/2022062518/56649e565503460f94b4e272/html5/thumbnails/26.jpg)
26
Follow-Up Survey
Demo!
![Page 27: Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 Email:derick.larson@kineticdata.com Derick Larson.](https://reader036.fdocuments.net/reader036/viewer/2022062518/56649e565503460f94b4e272/html5/thumbnails/27.jpg)
27
Other Post Self-Help ActionsWhat Happens after Submission
Actions in Response to Answers (Data)Remedy Form
Add the New Task EngineDynamic BuilderPre-made handlersMake your ownIntegrate Outside Remedy
![Page 28: Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 Email:derick.larson@kineticdata.com Derick Larson.](https://reader036.fdocuments.net/reader036/viewer/2022062518/56649e565503460f94b4e272/html5/thumbnails/28.jpg)
28
Remedy Workfow OptionFilter and Filter Guide Included
![Page 29: Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 Email:derick.larson@kineticdata.com Derick Larson.](https://reader036.fdocuments.net/reader036/viewer/2022062518/56649e565503460f94b4e272/html5/thumbnails/29.jpg)
29
Kinetic Task Engine
![Page 30: Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 Email:derick.larson@kineticdata.com Derick Larson.](https://reader036.fdocuments.net/reader036/viewer/2022062518/56649e565503460f94b4e272/html5/thumbnails/30.jpg)
30
ConclusionScripts Add FlexibilityDon’t Let the Word Survey Restrict You
It’s a form on the webTake advantage of web technologies (Javascript, CSS)
Extend Functionality with Post Survey Actions
![Page 31: Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 Email:derick.larson@kineticdata.com Derick Larson.](https://reader036.fdocuments.net/reader036/viewer/2022062518/56649e565503460f94b4e272/html5/thumbnails/31.jpg)
31
Questions and DiscussionScriptingSelf-HelpPost Survey ActionsKinetic Task
![Page 32: Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 Email:derick.larson@kineticdata.com Derick Larson.](https://reader036.fdocuments.net/reader036/viewer/2022062518/56649e565503460f94b4e272/html5/thumbnails/32.jpg)
32
ContactContact InformationDerick Larson651-556-0926derick.larson@kineticdata.comcommunity.kineticdata.com
![Page 33: Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 Email:derick.larson@kineticdata.com Derick Larson.](https://reader036.fdocuments.net/reader036/viewer/2022062518/56649e565503460f94b4e272/html5/thumbnails/33.jpg)
33
Bonus ContentMulti-Language SurveysTwo Options
Clone and Re-LabelDynamically Change
![Page 34: Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 Email:derick.larson@kineticdata.com Derick Larson.](https://reader036.fdocuments.net/reader036/viewer/2022062518/56649e565503460f94b4e272/html5/thumbnails/34.jpg)
34
Dynamically ChangePre-Requisites
Survey TemplateJavascript to change labels and textTranslation files
![Page 35: Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 Email:derick.larson@kineticdata.com Derick Larson.](https://reader036.fdocuments.net/reader036/viewer/2022062518/56649e565503460f94b4e272/html5/thumbnails/35.jpg)
35
Survey TemplateSpecific Text Identified for Replacement
![Page 36: Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 Email:derick.larson@kineticdata.com Derick Larson.](https://reader036.fdocuments.net/reader036/viewer/2022062518/56649e565503460f94b4e272/html5/thumbnails/36.jpg)
36
Translation FilesEach Language in Separate FileSpecific LocationsOn Each Web Server
![Page 37: Surveys on Steroids New Uses for Kinetic Survey 10 years at Kinetic Data Phone: 651-556-0926 Email:derick.larson@kineticdata.com Derick Larson.](https://reader036.fdocuments.net/reader036/viewer/2022062518/56649e565503460f94b4e272/html5/thumbnails/37.jpg)
37
Example