Surveying the Texas Workforce Network

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Ou

r C

ust

omer

s• Communities

• Job Seekers and Future Job Seekers

• Employers

Ou

r M

issi

onOur mission is to promote and

support a workforce system that offers individuals,

employers and communities the opportunity to achieve and sustain economic prosperity.

Ou

r V

isio

n Our vision is that Texans will view local workforce development boards, the Texas Workforce

Commission and their partners as a quality supplier of workforce

solutions.

Wor

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rce

Boa

rd A

rea

Map

TW

C’s

Su

rvey

H

isto

ry 1

998

• Presented SOE results to Executive Staff

• Published results in employee newsletter

• Formed focus groups to analyze results and make recommendations

• Implemented focus group ideas

• Conducted Executive Director teleconference and state office meeting to communicate changes

TW

C’s

Su

rvey

H

isto

ry 2

000

• Presented SOE results to Executive Staff

• Published results in employee newsletter

• Conducted Executive Director teleconference and state office meeting to communicate SOE results

• Formed committee to analyze results and make recommendations

• Created Departmental Excellence Goals based on committee recommendations

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Incl

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Par

tner

s

TWC

Board

Service

Service

Provider

Provider

Bal

dri

ge A

dd

end

um

• Leadership• Human

Resources Focus

• Strategic Planning

• Information and Analysis

• Process Management

• Customer and Market Focus

• Business Results

Nex

t Is

sues

• Categorize

• Disseminate

• Communicate and help