Survey: IT is Everywhere (End Users’ Perspective, Hong Kong)

Survey: IT is EverywhereEnd Users’ Perspective – Hong Kong

© 2016 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. 2

Overview

This survey, done in support of IT Professionals Day 2016, is one of two designed to showcase how the realm of IT is expanding beyond the traditional borders of company-owned devices and on-premises technology, thereby placing greater demand on IT professionals to manage technology outside their traditional scope of control. This new demand should subsequently drive a greater appreciation for IT professionals and the important role they play.

The survey was fielded by Harris Poll on behalf of SolarWinds in June 2016 and yielded responses from 789 employed end users (not as IT professionals) in Hong Kong.

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Results

• Question 1: Over the course of a typical week, which of the following devices (whether personally-owned or company-provided) do you connect to your employer’s network (wired or via Wi-Fi) while at work? Please select all that apply.

© 2016 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.

Other mobile device(s)

eReader

Streaming media players

Wearable device

Bluetooth device

Tablet

Smartphone/Mobile Phone

Laptop/Desktop Computer

0% 10% 20% 30% 40% 50% 60% 70% 80%

Answer Choices ResponsesLaptop/Desktop Computer 74%Smartphone/Mobile Phone 68%Tablet 23%Bluetooth device 11%Streaming media players 4%Wearable device 8%eReader 4%Other mobile device(s) 1%

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Results

• Question 2: Do you ever use cloud-based applications while at work? Please select all that apply.


Answer Choices ResponsesYes 78%No 22%

No

Yes

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

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Results

• Question 3: How much do you agree or disagree with each of the following statement?

o At work, I expect my employer's IT department to ensure consistent availability and performance for my personally-owned devices that are connected to my employer's network (e.g., connecting my smartphone to my work email account, connecting my wearable device to the office Wi-Fi network, etc.


Strongly agree

Somewhat agree

Somewhat disagree

Strongly disagree

Not applicable

0% 10% 20% 30% 40% 50% 60%

Answer Choices ResponsesStrongly agree 28%Somewhat agree 49%Somewhat disagree 11%Strongly disagree 5%Not applicable 6%

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Results


o I regularly (i.e., at least once a week) use work-related applications (e.g., email, collaboration tools, work-related productivity software) outside the office (i.e., at home, in a public location such as a coffee shop or on a train) on either personally-owned or company-provided devices.


Answer Choices ResponsesStrongly agree 22%Somewhat agree 48%Somewhat disagree 18%Strongly disagree 12%

Strongly agree

Somewhat agree

Somewhat disagree

Strongly disagree

0% 10% 20% 30% 40% 50% 60%

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Results


o When I use work-related applications outside of the workplace, I expect the same level of performance and support from my employer’s IT department.



Strongly agree

Somewhat agree

Somewhat disagree

Strongly disagree

0% 10% 20% 30% 40% 50% 60%

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Results


o I expect my employer’s IT department to ensure consistent availability and performance of the cloud-based applications I use at work.



Strongly agree

Somewhat agree

Somewhat disagree

Strongly disagree

0% 10% 20% 30% 40% 50% 60%

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Results


o It’s my employer’s IT department’s fault if I can’t access cloud-based applications to work in the workplace.



Strongly agree

Somewhat agree

Somewhat disagree

Strongly disagree

0% 10% 20% 30% 40% 50% 60%

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Results

• Question 8: For the following question, please think of devices that you either personally own or that your company owns when answering. On average, how many more devices do you connect to your employer’s network (wired or via Wi-Fi) while at work today compared to 10 years ago (2006)?


Answer Choices Responses1 15%2 12%3 7%4 2%5 5%6 1%7 0%8 1%9 0%10 3%11+ 0%No more today than in 2006 25%N/A - I was not employed in 2006. 29%No more today than in 2006

N/A - I was not employed in 2006.

11+

10

9

8

7

6

5

4

3

2

1

0% 5% 10% 15% 20% 25% 30% 35%

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Results

• Question 9: On average, how many more personally-owned devices do you connect to your employer’s network (wired or via Wi-Fi) while at work today compared to those 10 years ago (2006)?


Answer Choices Responses1 20%2 12%3 5%4 3%5 3%6 1%7 0%8 0%9 0%10 2%11+ 0%No more today than in 2006 25%N/A - I was not employed in 2006. 29%

No more today than in 2006

N/A - I was not employed in 2006.

11+

10

9

8

7

6

5

4

3

2

1

0% 5% 10% 15% 20% 25% 30% 35%

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The SolarWinds and SolarWinds & Design marks are the exclusive property of SolarWinds Worldwide, LLC and its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks, registered or pending registration in the United States or in other countries. All other trademarks mentioned herein are used for identification purposes only and may be or are trademarks or registered trademarks of their respective companies.


Survey: IT is Everywhere (End Users’ Perspective, Hong Kong)

Technology

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