Surrey Local Resilience Forum

Telecommunications Sub-GroupSuperintendent Sue Lampard

Telecommunications Sub-Group Team

• Local Resilience Forum Business Support Group– Surrey Police – Surrey County Council

The start

• Late!• Mainly Cat 1 responders• Not significant amounts of proactive

involvement!• Civil Contingencies risk register unhelpful• Attended seminars like this• Looked at other telecoms plans

Our conclusion

• Keep it simple• Plan for worst case scenario and work

upwards• Design for practical use in the heat of the

moment

Methodology

• Defined communications methods across Cat 1 responders

• Questioned what would happen if any/all of these methods became unavailableWhich led to:

• Communications matrix• Service degradation levels• Speed sheets

Communications matrixEmergency

Services SCC Health

Have this method of communication available to them

Do not have this method of communication available to them

No information available Sur

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Service Degradation Level 1 – Normal Operations

Mobile Telephony Telephony

Email Extranet (Surrey Alert)

Airwave VHF **

1 Satellite Phone *

Service Degradation Level 2- Loss of Mobile Telephony

Telephony Email

Extranet (Surrey Alert) Airwave

VHF **

2 Satellite Phone *

Service degradation levelsService

Degradation Level

Operation Procedures

1Normal

Operations

Forms of communication available: Mobile telephony, fixed-line telephony, email, Extranet, Airwave, VHF, Satellite phone.

2No mobile telephony

Forms of communication available: fixed-line telephony, email, Extranet, Airwave, VHF, Satellite phone.

3No mobile or

fixed-line telephony

Forms of communication available: Email, Extranet, Airwave, VHF, Satellite phone.

4No electronic

Systems

Forms of communication available: VHF, Satellite phone.

5Loss of radio

systems

Forms of communication available: Satellite phone.

6Loss of all

communications

Forms of communication available: None

The plan

• General introduction• Communications matrix• Service degradation levels• Speed sheets• Technical information (sat phones etc)

• 43 pages – but actually simple!!

Speed sheets

• Explanation • Advantages / disadvantages• Impact• How to implement

– MTPAS/FTPAS– BT Link Line– Technology (Sat Phone, VHF, Airwave, HITS, NRE)– RAYNET– IBIS (Airwave interoperability)

Next steps

• LRF sign off for plan• MTPAS!• Workshop next month for next steps• Interagency testing programme• Training considerations• Continue to develop/update Telecoms Plan

Final thoughts

• Issues with time – day job still exists!• Jargon!• Industry created!• But all the same – absolutely critical work!