Supporting Staff During Difficult Times
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Transcript of Supporting Staff During Difficult Times
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Welcome to Today’s Webinar:
‘Supporting Staff During Difficult Times’.
The webinar will begin promptly at 1pm and last approximately 45 minutes.
The webinar will be delivered by Tracy Gee. Tracy has worked for PNE for over 20 years,
and spent many of those years designing and delivering training and as a coach and
assessor to managers in the voluntary sector.
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Tracy Gee
Supporting Staff During Difficult Times
Supporting Staff During Difficult Times
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Today’s session
• Changing environments• Impact on staff• What you can do as a manager• Key management skills• Sources of support
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Changing Environment
Finance
Economics
Public Funding
Grants
Commissioning
Unemployment
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Changing Environment
Read more: http://www.dailymail.co.uk/travel/article-2131547/Italian-museum-burning-art-protest-brutal-funding-cuts.html#ixzz1sTfr4uRV
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What does this mean for you as a manager?
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How might your staff feel?
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What about you?
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The Change Curve
Denial
Shock Anger
Resignation
Commitment
TIME
MO
RA
LE/P
ER
FO
RM
AN
CE
Acceptance
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So what can you do?
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Take stock...
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Managing Key Messages...
• Communicate clearly• Choose the format• Say it how it is• Choose your timing carefully• Be consistent• Keep people up to date
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Maintaining morale and motivation
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Focus on the now
• Concentrate on what you can do• What are the current priorities?• Revisit current plans• Reinforce team and individual objectives
Lead by Example
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Ignite the spark
Encourage the team
Look for new opportunities & markets
Share ideas
Celebrate successes together
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Dealing with Negativity
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Look at CPD!
What are the options?
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Being there...
...and listening
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What skills do you need?
• Planning and goal-setting• Communication• Listening• Motivation• Problem solving• Negotiation• Managing Expectations
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Support for you?
• Sector bodies or membership organisations• Management Institutions eg CMI, ILM• Professional helpline• Your line manager• HR professional• ACAS
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Top Tips
• Treat people as human beings• Communicate openly and effectively• Be clear and consistent• Be honest about the situation • Don’t pre-judge an issue or someone’s reaction• Be seen to be firm, fair and consistent – to show that
everyone is being treated the same
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Top Tips (cont..)
• Listen with your eyes and ears• Be positive and constructive – Look to the future• Keep everyone focussed• Engage the team in generating ideas• Happen to the situation rather than having the
situation happen to you• Celebrate success
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Thank you for participating!
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Did you enjoy today’s webinar? Why not look at some of our courses on www.globelearning.org
This month only you can purchase the Personal and Professional Development online course for £15.