SUPPORT CENTRE ARRANGEMENTS...Support Centres- 1. port of call • Module selection/ advice •...
Transcript of SUPPORT CENTRE ARRANGEMENTS...Support Centres- 1. port of call • Module selection/ advice •...
LIMITLESS POTENTIAL | LIMITLESS OPPORTUNITIES | LIMITLESS IMPACTLIMITLESS POTENTIAL | LIMITLESS OPPORTUNITIES | LIMITLESS IMPACTLIMITLESS POTENTIAL | LIMITLESS OPPORTUNITIES | LIMITLESS IMPACTCopyright University of Reading
SUPPORT CENTRE ARRANGEMENTS
Prof Gavin Brooks, Andrea Cheshire, David Wallace
February 2016
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SAS/ E&F
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T&L SUPPORT CENTRES – 6 PHYSICAL LOCATIONS
• Four main centres are proposed in the following buildings:
• Henley Business School
• HumSS
• JJ Thomson
• Agriculture
• Two satellite centres are proposed
• London Road
• Foxhill House
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Sustainable solution well beyond PAS
Works successfully in HBS
Is the prerequisite and foundation for staff working collaboratively
Consistent experience across UoR
Efficient ways of working that utilise the opportunities of technology
Real focal point for student support that is tied to the subject
High value at visit days – easy access, safety net
Easy access to support for academic staff that is consistent irrespective of school/ dep
Real growth and development opportunities for professional administrative staff
This is preferred solution even if we did not have to save cost
Vision: Consistent, effective and efficient student and staff experience at UoR
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Holistic improvement of the student experience
Support Centre Student Portal
Essentials
RISIS-ESD
Student Success
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Support Centres- 1. port of call• Module selection/ advice• Withdrawal/ suspension• Programme transfers• ECFs• Pastoral support• Signposting to central support• Timetabling enquiries• Placement support• Any other general, programme specific or
welfare enquiries
Central support• Immigration advice• Careers, Job Shop• Wellbeing• Student financial support/
bursaries• Central Helpdesk (general
student related enquiries from within/ outside the university
First port of call
Referral
Appointment, training session, self referral to specialist (academic or professional service)
Academic staff
• Personal tutor
• Senior tutor
• Programme Director/ Module Convenor
Student
ESSENTIALSand/ or
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SPACE LAYOUT –CONCEPTUAL DESIGN
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Student Support Team
Back Office (5-7 m2 per fte)Programme AdministrationTimetablingPlacement co-ordinator
Entrance/Exit
Module hand in boxes
Pod Pod
Pop up space
SocialLearningSpace
Private interview rooms
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How do I access support as an academic member of staff?
School level service provision and quality of delivery• Overall service priorities• Ways of working• Major school issues
Programme suite/ area service provision and quality of delivery• End to end Support of assessment process• Devolved administration of students from enrolment through to
graduation
Named person for each programme• Day to day support/ operations for a programme or a number of
programmes
Student advice and support provision and quality of delivery• Responsible for end to end enquiry and advice process• Planning, coordinating student communication• Developing/ deliv.enhancement activities, e.g. induction, enhancement week
First port of call for student and staff on student matters (welfare, engagement, advice)
Student Advice and Support Manager
Programme Manager
Programme Administrator
Support Centre ManagerSupport Centre Manager
Student Advice and Support Coordinator
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Support centres – structure and grades (subject to consultation)
Post Grade 7 Grade 6 Grade 5 Grade 4 Total
Student Centre Manager 3 0 0 0 3
Programme Manager 0 6 0 0 6
Programme Administrators 0 0 11 53 64
Student Advice & Support Manager 0 3 0 0 3
Timetabing Officer 0 0 3 0 3
Placement Coordinators 6 6
Student Support Co-ordinator 0 0 17 0 17
Total 3 9 37 53 102
Administrative staff numbers
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This is a major change programme
Major change programmes take 2-3 years to implement and bed down
UEB has granted us 3 years to implement all our savings – we take a
phased approach linked to reviews/ automation
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Providing business continuity and service quality in transition period
Where possible staff will be matched to posts. Assignment to programmes will take current expertise into account
Priority will be on harmonising key processes for August/ 1st term and identifying ways of working for processes that are not on immediate priority list
Develop a migration and staff training/ induction plan for moving into positions on 1 August
Develop a communication plan for students and staff
Programme Manager in place Resource for process review facilitation and RISIS
development requested
PAS T+L Ops Steering Group to meet monthly Communication on progress in line with steering group meetings
Each process review will involve an SDTL and student rep. They will be tasked to validate process proposal with relevant communities
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Support CentreNo. of Students
Total Staff Allocated to Support Centre
Head of School Hub Operations
UG & PG Programme Managers
Programme Administrators
Student Advice & Support Manager
Student Support Co-ordinators
Timetabling Officer
Placement Co-ordinators
HumSS 3470 35 1 2 21 1 7 1 2
Agriculture 2981 28 1 2 18 1 4 1 1
JJT 4016 39 1 2 25 1 6 1 3
Totals 10467 102 3 6 64 3 17 3 6
Total staff fte linked to support centres
Staff located in satellites are included in the support centres below
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SPACE REQUIREMENTS (APPROX.)
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Location Student Population
Back office area
req’d (m2)
Front Office area
req’d (m2)
Total Area req'd
(m2)
HumSS 3470 120-168 circa 80 200-250
Agriculture 2981 125-175 circa 80 205-255
JJ T 4016 165-231 circa 80 250-310
Location
Student
Population
Area req’d
(m2)
London Road 800 40-50
Foxhill House 850 15-25
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HENLEY BUSINESS SCHOOL
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• Supporting HBS
• Accommodated within existing space in HBS building
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Space proposal - Main foyer and space under the Van Emden theatre:
HUMSS
• Supporting SCME, SHUM, ISLI, SLL and SPEIR• London Road Satellite supporting IoE and Architecture
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Space proposal - Main foyer / RISIS office / TSBE corridor
JJ Thomson
Supporting SAGES, SCFP, SMPS, SBS
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Space proposal - Main foyer and rooms off
Agriculture Building
Supporting SACD, SAPD, SPCL and student support satellite for LAW
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Space- project timeline up to August
• Project manager in place - 8 Feb • Consultant appointments immediately afterwards with
target date for appointment -7 March• The programme will be developed but with the constraint of
completion of 31st July 2016 it is envisaged that:
Design must be complete and approved by Mid April for tendering and mobilisation of the Contractors by the end of May.
Long lead items (e.g. furniture pods) will need to be identified early and maybe procured before having tenders returned and before final cost is known.
Start of works beginning of June
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KEY RISKS TO DELIVERY OF SPACE
• Costs are currently unknown
• Overlapping projects around academic and support staff moves may complicate delivery
• Detailed staff information will not be available until late in the project
• This is a very challenging programme, and whilst we will work hard to achieve it, the safety of occupants and operatives must remain paramount, and working in existing buildings always brings surprises. It will therefore be necessary to put robust contingency arrangements in place for start of term in the event that some of this proves undeliverable.
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Questions?