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SUPPLY CHAIN CONSULTING

www.hcltech.com

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Cost pressures, aging workforce, complex regulations, effects of globalization, and the emergence of millennials are few of the challenges making the supply chain more complex than ever before. It takes a 21CE leader to turn these challenges into opportunities.

Obsolete inventory

Need for real-time visibility

Increasing order

backlog

Need for higher overall compliance

More scope for IT to deliver

value

Can our Systems

Architecture support growth

and global challenges

Too many expedited deliveries

Expensive customer operations

High vendor

risks

Need to manage supply

chain risks

Operating cash

issues

Need to take shipments

across geographies

Inability to commit to requested

date

SLA cost reduction pressures

Need for higher on-time

delivery

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Traditional supply chain practices will not be able to serve demands of the 21st century economy. Leaders are not satisfied with “best practices”, they are demanding “better” and indeed, “better now”. We, at HCL see the next-generation supply chain as must-be-digital that delivers the goals of an interconnected, intelligent and Instrumented supply chain. Moore’s law is accelerating the future. 21st century supply chain is enabled by intelligent machines and devices, advanced computational techniques, differentiating models of creating-consuming-sharing-securing data. This is turn, enables people, processes, products, and infrastructure to seamlessly coordinate, collaborate, make, buy, and sell goods that are more time - and cost-efficient to deliver significantly enhanced value and experience to customers and receive feedback transparently.

For companies to compete and win, there are critical characteristics emerging in supply chain management:

• Nimble – Supply chains do not have to be one or more steps behind trading partners. Companies need the ability to quickly adopt new processes and set up factories or distribution networks in new geographies or operationalize an acquired company faster.

• Demand-driven – It is important to not merely respond, but to be able to sense demand based on various touchpoints in the network and even beyond the supply chain network such as mining social media for customer sentiment.

• Deep Vertical and Cross-Functional Alignment – The ability to orchestrate processes from New Product Introduction through Aftermarket Service and Support, and from the Shop Floor to the Top Floor.

At HCL, we understand the unique challenges faced by companies trying to become 21st Century Enterprises. Our wide and forward-thinking capabilities help us serve our customers and help them extract maximum value from supply chain initiatives. HCL’s Commercial Industries Supply Chain Management Consulting Practice offers consulting services which are focused on key industries including: Discrete Manufacturing, Industrial, Process, Chemical, Automotive, Hi-Tech, Aerospace & Defense, Utilities, and Public Services.

• Intelligent – Leveraging new dimensions of intelligent technologies quickly and securely – be it 3D printing, cognitive computing, IoT, autonomous controls, advanced analytics, augmented reality, blockchain, etc.

• Ecosystem-driven – Supply chains must also focus on capabilities and information outside the enterprise. Information must flow much like how value and material flow through the partner ecosystem.

• Ready for Digital Business – Powerful demographic characteristics of younger ‘born-digital’ generation challenge traditional models of making, buying, and selling. User centricity and digital engagement are key to winning new customers and growing revenues.

Nimble = Lean, Flexible &

Agile

Through Supply Chain – Engineering to Manufacturing

Demand DrivenIntelligent

Supply Chain

Ready for Digital

Business

Manufacture newer products

faster

Collaborative & Process-driven

Systems

From Responding to

Sensing

Technology Adoption and

Supply Chain as a differentiator

Software & Feature Delivery

within Supply Chain

Adopt Business Model Leveraging the

Ecosystem

Late Product Differentiation

Reduce Supply Chain Costs

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OUR OFFERINGSThe CI SCM Consulting Practice consists of senior consultants from relevant industries with significant experience across processes and program knowledge in key areas of expertise. Our solutions and offerings help our customers to derive significant and quantifiable value.

OUR OFFERINGS

Maturity Assessment

Process Consulting

Goal based Roadmap

Business Case Development

Technology Evaluation & Implementation

BENEFITS

Improved Customer SLAs

Higher Collaboration through the Ecosystem

Improved Cost and Competitive position

Removal of legacy constraints and development of the right technology blueprint that can be implemented

SUPPLY CHAIN CONSULTING

Supply Chain Reference Architecture

Integrated Business Planning

Network Optimization

Source to Pay Excellence

Supply Chain Visibility

Order to Cash Improvement

SC Risk Management

Inventory Optimization

Supply Chain Analytics

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CAPABILITIES REQUIRED TO ENABLE A DIGITAL SUPPLY CHAINCompanies can implement new capabilities to increase their digital supply chain maturity. These capabilities can be categorized in Experience, Ecosystem, IT, and Processes. Understanding the associated value and the sequencing of these capabilities is at the core of the CI SCM consulting practice.

OUR APPROACH TO DIGITAL SUPPLY CHAINWe believe that it is important to build the transformation roadmap for digital strategy first and then adopt specific technologies, processes or organization structures.

Online presence focused on product not customer

Isolated applications

Functional silos

Integrated multi-channel distribution

Streamlined process and data flows within the company

Collaboration through the ecosystem

Focused on experience

Risks addressed with partners

Disruptive business models

Manage “journeys”

Self-optimized and fully digitized

STARTERS

INTEGRATORS

COLLABORATORS

LEADERSDigital Supply Chain Maturity

Mat

urit

y

EXPERIENCE – CUSTOMER, SUPPLIER, AND EMPLOYEE

COLLABORATION AND VISIBILITY

SUPPORTING TECHNOLOGIES

EXPERIENCE ENABLEMENT

ECO-SYSTEM ENABLEMENT

IT CAPABILITIES

PROCESS CAPABILITIES

PROCESS

DISRUPTIONSIntegration

Layer

Collaborative Planning

Forecast Computation

Network Visibility

Smart Inventory

PLANNING

PLM

Digital Twin

Late Feature Differentiation

Collaborative Release

DESIGN

Collaboration Platforms

Spend Analytics

Platforms for Sourcing

Risk Management

PROCUREMENT

Predictive Analytics

Networked Production

Onboarding new process

Enhanced Connectivity

PRODUCTION

Automated Warehouse

Network Optimization

On-the fly routing

Smart Pick Pack Deliver

LOGISTICS

Customer Platforms

Demand Driven Value

Intelligent Fills

Experience Driven

SALES/SERVICE

Smart Sales Management

Predictive Diagnostics

Remote Service

Smart Sell-ups

AFTER SALES

Advanced Analytics

Security & Compliance

Post Modern- ERP

Enterprise Information Back-bone

IoT

3D Printing

Cloud

Block chain

Digital RoboticsMaster Data

Management

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THE USE CASE REALIZATION METHODOLOGYAdopting newer strategies, processes, and systems is never easy, there are insecurities arising from the fear of the unknown, the hype, capability to change, and the costs for the same. Use Case Realization methodology helps in simplifying big goals to simpler units and transformation ideas, and then validate feasibility of individual use cases specific to the individual organization. This creates a robust map of interconnected ideas and therefore an implementable roadmap.

RELATING CAPABILITIES TO BUSINESS STRATEGYHCL has extensive experience assisting in business transformation and in resolving supply chain issues. HCL utilizes a Use Case Realization methodology that first documents and understands the Business Goals and As-Is state. Once these are understood and assimilated, transformation ideas are deliberated that are succeeded by targeted Use Cases. These are then aligned into a To-Be solution that serves as a blueprint for process optimization and technology architecture required to enable the future state.

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BUSINESS STRATEGY

GOALS PROCESS AREAS STAKEHOLDERS REQUIRED CAPABILITIES

• Accelerate Profitable Growth

• Emerging Markets

• Innovation & Technology

• Commercial Leadership

• M&A

• Drive Continuous Improvement

• Leadership and Talent Development

• Focus on Execution and Accountability

NimblePlan

Source

Make

Deliver

Return

•Demand Analysis •Business Planning•Product Life Cycle Mgmt.•Supply Planning

•Procure to pay•Strategic Sourcing•Contact Management•Suppler Management

•Make to stock•Make to order•Configure to order•Execution

•Order Management •Service Management•Base Management•Warehousing•Transportation• Inventory Management

•Return to Vendor•Claims & Settlement•Warranty & Spares•RVA & Reverse Logistics

Demand- driven

Velocity to Market

Ready for Digital Business

Customers OEM/Direct

Suppliers and Contract

Manufacturers

Logistics Provider

Employees

Intelligent SupplyChain

Ecosystem-driven

Collaborative Demand Planning

Collaborative Quality Management

Process Integration though IoT

Collaborative R&D and Engineering

Multi Echelon Inventory Optimization

Cross Supply Chain Visibility & Metrics

Integrated Sales & Operations Planning

Supplier Collaboration & Procurement

Risk & Predictive Analytics

Demand Sensing & Shaping

Real time Transportation Visibility

Reverse Logistics Visibility

Unified User Experience

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Digital User Experience

Transform from transactional to intuitive role based user experience

Existing components evolving Newly built componentsLegend:

11 transformations and disruptive technologies to build a more cognitive real-time supply chain driven by cloud first and strong security guidance

Create an agile application location independent architecture

Integration Layer

Optimize through the right balance between consolidation and best of breed.

Post Modern ERP

Advanced Analytics

Enable self service analytics as well as algorithm driven and self learning business

Visibility & Collaboration

Enable end to end visibility for faster and better decision making

Touchless Supply Chain

Drive efficiency through process automation and orchestration

Disruptive technologies

Blockchain, 3D Printing, chip feature late differentiation

Supply Chain Security

Security Risk Analytics applied to supply chain

Establish an Enterprise Information Backbone

Enterprise Information Backbone

Deliver the Right and Relevant Data through an Agile MDM

Master Data Management

Internet of Things

Build a platform to ingest, process, store and consume data from devices across the extended ecosystem.

Productivity & CollaborationReporting & AnalyticsUser Experience

Supply Chain Process: PLAN SOURCE DELIVERRETURNMAKESupply Chain

PLAN

SOU

RC

E

DEL

IVER

RET

UR

N

Supplier Portals Productivity Apps Collaboration Tools

Platforms & Tools

Applications

Enterprise Applications

ERP CRM Manufacturing Product Lifecycle Management

Data Platform Middleware Platform Tools

Human Capital Management

Business Applications (Supply Chain)

Plan Supply Chain

Source Factory Material

Order to Cash Management Source Return

Transportation Management Deliver ReturnDistribution Management

Inventory Management

Master Data

Source Direct

Operating Systems Network ManagementComputation Platforms

Infrastructure

Plan Source Plan Make Plan Deliver

Source Indirect

Source Capital

SC Reports SC Analytics

Analytics

Data IntegrationBPM B2B Integration

EDW

MDM

Data Virtualization ESBAPI Management Event Management

Dev Platforms & Security Tools

Data Lake In-memory Database

Omni Channel Order Management

Common SC App

Not Used for SC

Application Group Legend

Business IT App(Non-SC)

EDW – Enterprise Data WarehouseMDM – Master Data ManagementAPI – Application Portfolio IntegrationESB – Enterprise Service BusBPM – Business Process Management

Supply Chain Process: PLAN SOURCE DELIVERRETURNMAKE

1 Digital User Experience

2 Enterprise Information Backbone

3 Master Data Management

4 Advanced Analytics

5 Visibility & Collaboration

6 Touchless Supply Chain

7 Integration Layer

8 Internet of Things

9 Post Modern ERP

Transformations:

Disruptors:

10 Supply Chain Security

Operating Systems Network ManagementComputation PlatformsInfrastructure

Common SC App Not Used for SCApplication Group Legend: Business IT App(Non-SC)

Harmonized UX Platform

Internal UI Elements

Internal UX Services

Open APISAS UX

Data Platform Intelligence Platform

Tools

Business Applications (Supply Chain)

Enterprise Applications

ERP CRM Manufacturing Product Lifecycle Management Human Capital Management

Development Platform

Advanced Analytics

Analytics WorkbenchSelf-Service BIAd-Hoc Query PAL & Model Catalogue

Master Data Management (MDM) Enterprise Information Backbone (EIB) Internet of Things (IoT) Visibility Business Process

Management (BPM) Application Development Block chain Platform

IntegrationSAP Integration iPaaS B2B Integration Hub

Platforms & Tools

Applications

World

PARTNERS THINGS SOCIAL MEDIA

PLAN

SOURCE DELIVER RETURN

1 1

23

55

554

6 6 6

6

6

7 7 7

9

9

9 9

9

1

External UI Elements

External UX Services

2

10

1

3

3 3 2

Security

Operation Manageability55 5 66 8

Identities & Access GRCLogging & Monitoring Deployment & Administration Security CertificationDiscovery - Inventory 10

1 Blockchain

2 3D Printing

3 Chip Feature Late Differentiation

1. VMI REPLENISHMENT CYCLE REDUCTION When supporting VMI programs, the network inventory client has to invest depends on the inventory visibility client has on the VMI stock.

When a latency exists between the time the customer pulls inventory and the time client is communicated the pull transaction, the inventory investment increases.

Through IoT, client can capture in real-t ime the customer inventory pulls from sensor attached client bins at customer location.

2. SOURCED MATERIAL EFFICACY Improve track and trace of inbound materials (raw and semi- finished

goods) through IoT geo-location during transit.

3. Delivered Material Efficacy Track and trace outbound FG from GI to customer delivery through IoT

geo-location as well as IoT device on the pallet to capture environmental parameters (static electricity, chock, pallet breakage).

4. OEM Performance Gain visibility into workcenter/ binning data of OEM’s manufacturing and

A/T process through IoT.

SOURCE

PLAN

DELIVER RETURNMAKE

Source Direct

Order Management

Source Return

Deliver Return

Plan Supply Chain

Plan Source Plan Make Plan Deliver

Transportation

Inventory Management

DESIGN

Source Indirect

Distribution Management

Non-POSource Capital

12

3

4

Transformation

SUPPLY CHAIN REFERENCE MODEL

IT ARCHITECTURE TRANSFORMATIONS FOR SUPPLY CHAIN

IoT – USE CASES

SUPPLY CHAIN REFERENCE MODEL

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ENABLING CAPABILITIES BEYOND CI SUPPLY CHAIN CONSULTINGSupply Chain Consulting Group has all access to wider capabilities of HCL that can help customers pursue their Digital journey

Our digital solutions approach is aligned to end-to-end digitalization across the value chain which accelerates organizations’ ability to exceed their business objectives and goals. This is enabled through innovation - based transformation of business models, activities, processes, and competencies by fully leveraging changes and opportunities of digital technologies. Our offerings include:

Digital Enterprise

Orchestrating transactional to transformational, meaningful role based user-experience for the entire enterprise through seamless integration of design, technology, and operations

• Personadevelopment

• Journeymapping

• UI/UXCoE

• 123Design

Design Thinking Labs

Enabling human centered problem solving through our proprietary framework based on design, business, and systems thinking to generate new possibilities for digital technology

• Strategicinnovationlabs

• Deeperdiscoverylabs

• Prototypingfactory

• Xperiencelabs

Marketing as a Service

Enabling CMOs with technology at zero moments to enhance their marketing operations through our detailed reference architecture and technology infused operating model.

• Customerinsights

• Customerexperience

• Marketingautomation

• Digitalproductsupport

Analytics as a Service

Orchestrating integrated analytics through data driven processes, behavioral methods, best in class technology and robust infrastructure to provide insights into performance of the digital ecosystem

• Proactivedecisionmaking

• Behaviorallyinformeddynamiccontent

• Intuitivecustomernavigation

• Enterpriseworkflow

Process Digitalization

Orchestrating end-to-end business process redesign through an experience centric model by utilizing our proprietary transactions transformation methodology for all users associated with the process

• Agile,cross-functionalteams(TRIBE)

• Crossborderworkflows

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KEY TECHNOLOGY ALLIANCES AND PARTNERSHIPS

IntheareaofInternetofThings(IoT),HCLhasadedicatedteamofover250+professionalsworking in the area of IOT devices, communications, IOT Platforms and Analytics, to create solutions which address the key challenges faced by our clients.

HCL has developed solutions to address issues by utilizing the emerging technologies of Internet of Things, Mobility, Big Data Analytics, M2M technologies, Virtual Reality/Augmented Reality, and Robotics, and Cognitive Computing

by HCL Technologies

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TM

Hello there! I am an Ideapreneur. I believe that sustainable business outcomes are driven by relationships nurtured through values like trust, transparency and flexibility. I respect the contract, but believe in going beyond through collaboration, applied innovation and new generation partnership models that put your interest above everything else. Right now 110,000 Ideapreneurs are in a Relationship Beyond the Contract™ with 500 customers in 31 countries. How can I help you?

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