Supplier Quality Overview

8/12/2019 Supplier Quality Overview

1/19

TopicsKraft Foods Supplier Quality & Food

Safety Overview&

Kraft Foods Supplier Audit Program

Kraft Foods Supplier Quality and Food Safety

Forum

Forum DatesJune 2009 NAJuly 2009 EU/CEEMA

Presentation Updated March 2010


2/19

2

Agenda Topics

Kraft Foods Supplier Quality and Food SafetyOverview (20min)

Detailed Review of Kraft Foods Supplier Audit Program(20min)

Q&A All (20min)


3/19

3

~140,000 employees

Sales in ~160 countries

Operations in 70+ countries~ 180 manufacturing and processing facilities

11 Research and Development centers~ $50 billion in revenue

Kraft Foods


4/19

4

11 Brands with Revenues of $1 Billion
http://www.kraftfoodscompany.com/Brands/largest-brands/brands-l/lu.aspxhttp://www.kraftfoodscompany.com/brands/largest-brands/brands-N/nabisco.aspxhttp://www.kraftfoodscompany.com/brands/largest-brands/brands-K/kraft.aspxhttp://www.kraftfoodscompany.com/brands/largest-brands/brands-P/philadelphia.aspxhttp://cadbury.com/ourbrands/featurebrands/Pages/Trident2.aspxhttp://www.kraftfoodscompany.com/brands/largest-brands/brands-O/oreo.aspxhttp://www.kraftfoodscompany.com/brands/largest-brands/brands-J/jacobs.aspxhttp://www.kraftfoodscompany.com/brands/largest-brands/brands-M/milka.aspxhttp://cadbury.com/http://www.kraftfoodscompany.com/brands/largest-brands/brands-O/oscar-mayer.aspxhttp://www.kraftfoodscompany.com/brands/largest-brands/brands-M/maxwell.aspx


5/19

5

The safety and quality of our products is of the highestimportance

Consumer Protection & Trust Consumers trust Kraft Foods

Trust begins with excellence in food safety and quality

Business Survival Our people and our brands are our important assets

Industry Responsibility Committed to food safety and quality across the food chain Now more than ever


6/196

Design Procure Convert Distribute Trade Consumer

Specifications

HACCP Allergens

Supplier QA

Plant Design

Plant Equipment

ProcessCapability

SupplierQualityManagement

SQM Policy

Contracts

Selection/ Approval

Monitoring Continuous

Improvement

Specifications

HACCP Allergens

Supplier QA

PRPS

Traceability

Sanitation Pest Control

Environment

CompliantReduction

Process Control Process

Capabilities

Traceability

Sanitation Pest Control

Environment

WarehouseControls

Complaints

WarehouseControl

Specification

PCPS Allergens

ConsumerResponse

ComplaintHandling

ProcessCapabilities

Applies to internal & external plants

Integrated Quality Chain Management Focuson Preventative Systems


7/197

Monitoring

Policy/Contract Requirements

ContinuousImprovement Selection/Approval

A comprehensive approach to managing supplier quality A comprehensive approach to managing supplier quality

Supplier Quality Management

Risk AssessmentsRisk Assessments Supplier PreSupplier Pre -- Assessment Assessment Quality Audit ApprovalQuality Audit Approval

Quality PolicyQuality Policy WW Supplier QualityWW Supplier Quality

ExpectationsExpectations Supplier HACCP ManualSupplier HACCP Manual Material Specif icationsMaterial Specif ications

Supplier QI ProgramSupplier QI Program Suppl ier QualitySupplier Quality

PartnershipsPartnerships Supplier DevelopmentSupplier Development Industry BenchmarkingIndustry Benchmarking

WW Quality Audit ProgramWW Quality Audit Program Materials Monitoring ProgramMaterials Monitoring Program COA Verif icationCOA Verif ication Supplier Performance MonitoringSupplier Performance Monitoring Certi ficate of Conformance (COC)Certi ficate of Conformance (COC)


8/198

Policy & Contract Requirements

Quality policy on Supplier Quality Management keyelements: World wide supplier quality expectations World wide supplier quality audits Approval of materials & suppliers

Supplier monitoring and corrective actions Disapproval of a supplier

Contract requirements on quality & food safety Raw Material Specifications & COA requirements World wide Supplier Quality Expectations HACCP Standard Manual


9/199

Supplier Selection & Approval

Food Safety & Quality audits are used to assure properfood safety and quality controls are in place at each

supplier facility Food safety systems and controls Management systems

Audits are performed at each plant by trained auditors

Auditors include Kraft Foods employees and third partyagencies

Audits must thoroughly evaluate the elements of the foodsafety and quality requirements

Suppliers MUST demonstrate proper knowledge and controlof food safety, and proven effectiveness


10/1910

Supplier Monitoring

Global Quality & Food Safety Audit Program Assessment of quality and food safety systems every 18-36 months Each supplier plant that produces materials for Kraft Foods must meet

the audit requirements to remain approved.

Material Monitoring Program Testing materials for chemical contaminants

Risk based approach determines sampling frequency & chemical analysis COA Verification

Testing materials for pathogens to verify COA data

COC (Certificate of Conformance) Program Certification of selected supplier facilities that exempts pathogen COAs

Supplier Performance

Monitoring of incoming material non-conformances


11/1911

Continuous Improvement / SupplierRelationship Management

Supplier QI Programs Supplier performance data used to identify issues Joint supplier / Kraft Foods teams drive improvement

Supplier Quality Partnerships Joint supplier/Kraft Foods business unit quality reviews Leverage knowledge and capabilities to enable new ideas andopportunities Influence quality and food safety system design

Supplier Development Quality and Food Safety Seminars world wide On site quality technical visits by Kraft Foods resources Sharing food safety training modules Participating in industry working groups


12/1912

In summary, the safety and quality of our products isof the highest importance

Critical elements to assure the safety of our products:

Integrated quality chain management from design todistribution that is focused on preventative systems

Comprehensive approach to Supplier QualityManagement

Rigorous supplier selection and approval process

Disciplined risk assessment and supplier performancemonitoring

Skilled network of internal and external resources

Ongoing supplier relationships to drive continuousimprovement and leverage capabilities


13/1913

Topics

Brief History of Kraft Foods Supplier Audit Program

Risk Based Approach to Audits Material Hazard Analysis and Classification

Kraft Foods Audit matrix

Supplier Audit Management Process

Detailed Review of Kraft Foods Supplier AuditProgramDetailed Review of Kraft Foods Supplier AuditProgram


14/1914

Kraft Foods auditors conducted all audits (80s &

90s)

Supplement Kraft Foods audits by utilizing 3 rd partyaudits SAFE audits in North America (2003) SAFE audits globally (2005)

GFSI certifications (2007)

Optimize Supplier Audit Management Activities by

leveraging 3rd

Party resources (2008)

Kraft Foods Supplier Audit HistoryKraft Foods Supplier Audit History


15/19


16/19


17/1917

Blend of Third Party and Kraft Foods Resourced

Audits Kraft Foods determination based on risk

assessment

Program covers 4000+ ingredient supplierplants globally

Audit Management ProcessAudit Management Process


18/19


19/19

Supplier Quality Overview

Documents

Transcript of Supplier Quality Overview