Supervisory Toolkit - Goal Achievement & Task Management

SUPERVISORY TOOLKIT

Goal Achievement & Task Management04/09/2023

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Reversing Pyramid

Problem: 10 people form a 4-3-2-1 horizontal pyramid. They are to reverse the apex and the base of the pyramid by moving onlythree people. Which three people move? And what are the moves?

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Important Stuff Setting Standards

What setting you want today? Formal or Informal?

What learning environment would you prefer? Lecture-based or interactive?

Would you like others to talk on the phone during the program?

Would you like to receive rewards for good performance?

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Important Stuff

Setting Standards Not a training program This is an EXPERIENCE

– Learning Experience for ALL of us

Be ready to give and receive constructive criticism

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My Intro5

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My Intro6

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My Intro7

Learning Contract

A contract between YOU and YOURSELF

Write ONLY what you want to remember later

Not more than 10 points

“The Only Barrier to Learning the Truth is to Assume You Already Know It” Confucius

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Understanding the Expectation Game

Your ROLE as a Supervisor9

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Your Role as a Supervisor10

What do others expect of you?1. Boss2. Colleagues3. Juniors

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Your Role as a Supervisor11

A tricky business: Meeting the expectation of your team so they help YOU meet the expectation of your boss!

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Set SMART Goals that MOTIVATE

Setting Goals12

The Columbus Disease

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Learn - Energize - Inspire

He left but he didn’t know where he was going

When he got there he didn’t know where he was

When he got back he didn’t know where he had been

And he did this three times in seven years

IMPORTANCE OF SETTING GOALS

In the words of Zig Ziggler – video

Also notice the presentation style of Zig Ziggler

SMART Goals

S

•Specific

M

•Measurable

A

•Actionable

R

•Realistic

T

•Time bound

E

•Evaluate

R

•Revise

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Using SMART as a Planning Tool16

S

M

A

R

T

S

M

A

R

T

S

M

A

R

T

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SMART Goals17

List 2 SMART Goals for your team

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Secret Message18

Can you decipher the coded message?

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KPIs

Performance Measurement19

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ABC of Performance Measurement Success Factors

Elements or factors that help you achieve certain objectives

Examples ‘Timely completion of

work’ ‘Maintaining discipline’ ‘Achieving targets’ ‘learning and growing’

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ABC of Performance Measurement KPIs

Ways to measure success quantifiably

Examples ‘No of new customers

acquired’ - Sales ‘Employee turnover’ - HR ‘Mean Time Between

Failure’ - Operations ‘Availability of system’ - IT

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5 Essentials of KPIs22

Should be designed to measure some success factor

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KPIs should measure LIVE performance – not past performance

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KPIs should connect with ALL members of the team

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Should be designed so that they can be measured in numbers of percentages

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Should be derived from organizational objectives

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Identifying the Right Motivators for You and Your Staff

What Motivates You27

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What Motivates You? Motivators

Status Power Material Rewards Autonomy Expertise Creativity Affiliation Search of Meaning Security

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Motivators29

What MOTIVATORS work for your team?

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Looking at the academics of the concept

Motivation Concepts30

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Maslow’s Need Theory

Our needs influence our behavior

Needs appear in the order of importance

One advances to the next level once the previous is satisfied

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Herzberg’s Two Factor Theory32

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Herzberg’s Two Factor Theory33

Motivating employees is a process

It starts with taking away things that demotivate them

Then moving toward things that motivate them

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Seeing the TWO Together34

It’s the non-materials that motivate US to do our BEST

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Using the AIDA approach to get your team to take ACTION

Motivate to ACTION35

Attention

04/09/2023Hassan Bin Rizwan

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Delivery Self Talk Distraction Interest Level Need to be Involved

Interest


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Ask Relate Partner WIIFT

Desire


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The Elevator Pitch Activate the Imagination Connect with Emotions Show the Savings

Action


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Focus on One The Urgency of NOW Additional Incentive Prevent Negative Consequences

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Supervisory Toolkit - Goal Achievement & Task Management

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Transcript of Supervisory Toolkit - Goal Achievement & Task Management