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"It is not enough to have great qualities; We should also have themanagement of them."

Management andSupervision Courses

Professional Development Training has a specialised division of Management andSupervision experts that will tailor the delivery of any of the courses to be specificto your situation and learning needs

Management and Supervision Courses

Change Management Training Coaching and Mentoring Training Conflict Resolution Training

Creative Problem Solving Training Leadership Training 2 day course Meeting Management Course

Motivating Employees Course Negotiation Training Supervising Others Training

Team Building Training Mentoring Training Highly Effective Management(2-days)

Measuring Results from Training Budgets and Financial Reports Employee Engagement

Performance Management andAppraisals

Recruitment and Selection TrainingCourse

Employee Onboarding

Think on Your Feet® (2-days) Critical Thinking Managing DifficultConversations

Business Ethics Training Course Effective Delegation Training Managing Virtual TeamsCourse

Delivering Constructive CriticismTraining

Excellent Management Skill are anEssential Ingredient in Today's workforce

Professional Development Training has a specialised division of Management and Supervisionexperts that will tailor the delivery of any of the courses to be specific to your situation andlearning needs. Our extensive curriculum in Management and Supervision, outstanding depth of trainers acrossthe country and diverse range of industry experience means that pd training is the best choicefor Management and Supervision courses. pd training will exceed your expectations and help you achieve the results you are seeking.

This Change Management training course from pd training will teach aspiring change agents how to create andimplement a change management plan efficiently with positive acceptance throughout your organisation.This practical class in change management is available now throughout Australia, including Brisbane, Sydney,Parramatta, Melbourne, Adelaide, Canberra, and Perth.

Change Management Training Course Outline

Foreword:Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods oftenchange, affecting the way we perform daily tasks and live our lives. This Change Management workshop will give anyleader tools to implement changes more smoothly and to have those changes better accepted. This workshop will alsogive all participants an understanding of how change is implemented and some tools for managing their reactions tochange.Change Management Training is important in today’s professional world as organisational change is more the normrather than the exception. More than ever, work roles and organisations are in a state of flux with changes in structure,re-deployment, return to work, redundancy and personal crisis. Hence it is important to understand the changemanagement process and learn some important change management tools.Change takes place on three different levels:

the Individualthe Teamthe Organisation

Organisational change management has to happen at all three levels, as they are interrelated.This Change Management Training Program is geared toward teaching the change management process as well assome change management tools and principles that can support managers, consultants and other change facilitators tofulfil their mission: to initiate and sustain change processes.

Outcomes:In this course participants will:

Learn about effective change management strategiesUnderstand and recognise individual motivators for change and how to use themRecognise that everybody's personal change journey will be differentDevelop a change management and communications planGain skills required to lead a change project, celebrating a successful change and sharing the benefits and resultswith all staffMaster strategies to align people with change, appealing to emotions and factUnderstand the importance of resiliency in the context of changeLearn to foster resiliency throughout a change projectUnderstand the importance of flexibility and how to foster this strategy throughout a change project

Change Management Training Course - Lesson 1Preparing for Change

Defining your strategyBuilding the team

Change Management Training Course - Lesson 2Identifying the WIIFM

What's in it for me?Building support

Change Management Training Course - Lesson 3Understanding Cycle of Emotions for the Individual

DenialAvoidancePassive acceptanceChallengedCommitted

Change Management Training Course - Lesson 4Managing the Change

Developing a change management planDeveloping a communication planImplementing the plans

Change Management Training Course - Lesson 5Gaining Support

Gathering dataAddressing concerns and issuesEvaluating and adapting

Change Management Training Course - Lesson 6Making it all Worthwhile

Leading status meetingsCelebrating successesSharing the results and benefits

Change Management Training Course - Lesson 7Using Appreciative Inquiry

The four stagesThe purpose of AIExamples and case studies

Change Management Training Course - Lesson 8Bringing People to your Side

A dash of emotionPlenty of factsBringing it all together

Change Management Training Course - Lesson 9Building Resiliency

What is resiliency?Why is it important?Five easy steps for the leader and individual

Change Management Training Course - Lesson 10Building Flexibility

What is flexibility?Why is it important?Five easy steps for the leader and individual

Through our Coaching and Mentoring training course, new Mentors will learn effective strategies that build trust, rapportand break down the obstacles for growth in their staff.Join a coaching and mentoring training class today, or have a trainer come to your workplace in Brisbane, Sydney,Parramatta, Melbourne, Canberra, Adelaide or Perth.

Coaching and Mentoring Training Course Outline

Foreword:In today’s environment of changing technology and evolving organisations, coaching can create a strong competitiveadvantage. It provides continuous learning and develops people to meet current and future needs. Business mentoringand coaching is an investment that you make in developing your key resource people for the long-term benefit of theorganisation.About 6 out of 10 (59%) organisations currently offer coaching or other developmental counselling to their managers andexecutives, according to a nationwide survey of more than 300 companies conducted by Manchester, a human capitalconsulting firm. Another 20% of organisations said they plan to offer such coaching within the next year.Productivity happens when managers can develop strong relationships with their employees. Executive coaching buildsthe capability of managers to help their employees with the intangible elements of human relationships. This Coachingand Mentoring Training program will help you turn performance management into a collaborative process that benefitseveryone.


Understand the G.R.O.W. model and apply itLearn to set appropriate, effective goals using the S.M.A.R.T. techniqueLearn how to recognise the current state or reality of an employee's situationlearn to identify coaching and mentoring options for your employees, creating a preliminary plan with action stepsLearn how to develop a complete plan, including motivational opportunities to drive accomplishmentUnderstand the importance of building & fostering trust with employeesMaster the art of giving effective feedback while maintaining trustRecognise & overcome common obstacles that are holding employees backKnow when it is the right time to stop coaching an employeeLearn to continue to transition an employee to other opportunities for continued growth

Coaching and Mentoring Training Course - Lesson 1Defining Coaching and Mentoring

What is Coaching?What is Mentoring?Introducing the GROW Model

Coaching and Mentoring Training Course - Lesson 2Setting Goals

Goals in the Context of GROWIdentifying Appropriate Goal AreasSetting SMART Goals

Coaching and Mentoring Training Course - Lesson 3Understanding the Reality

Getting a Picture of Where you areIdentifying ObstaclesExploring the Past

Coaching and Mentoring Training Course - Lesson 4Developing Options

Identifying PathsChoosing your Final ApproachStructuring a Plan

Coaching and Mentoring Training Course - Lesson 5Wrapping it all Up

Creating the Final PlanIdentifying the First StepGetting Motivated

Coaching and Mentoring Training Course - Lesson 6The Importance of Trust

What is Trust?Trust and CoachingBuilding Trust

Coaching and Mentoring Training Course - Lesson 7Providing Feedback

The Feedback SandwichProviding Constructive CriticismEncouraging Growth and Development

Coaching and Mentoring Training Course - Lesson 8Overcoming Roadblocks

Common ObstaclesRe-Evaluating GoalsFocusing on Progress

Coaching and Mentoring Training Course - Lesson 9Reaching the End

How to know when you've Achieved SuccessTransitioning the CoacheeWrapping it all up

Coaching and Mentoring Training Course - Lesson 10How Mentoring Differs from Coaching

The Basic DifferencesBlending the Two ModelsAdapting the GROW Model for MentoringFocusing on the Relationship

Conflict in human relationships, even good relationships, is inevitable. Learning how to manage conflict is a key skill foranyone that works in a team, interfaces with customers or has a supervisory role.This Conflict Resolution Training Course empowers participants with the techniques to identify the source of conflict andto manage and resolve conflict quickly with professionalism.Join a Conflict Resolution Training Class today, or have a trainer come to your workplace in Brisbane, Sydney,Parramatta, Melbourne, Canberra, Adelaide or Perth.

Conflict Resolution Training Course Outline

Foreword:Conflict is the result of people having differing needs, opinions, expectations and importantly different perspectives.The reality of conflict is that in any human relationship it is inevitable, if handled well, conflict provides a powerful avenuefor significant growth. Conflict resolution involves recognising and managing the particular conflict. This is an essential part of buildingemotional intelligence, and nurturing relationships. Poorly handled conflict can affect both the employees and the clientsthereby impacting the company’s bottom-line. To maintain your competitive advantage, you need the entire organisationto focus on developing conflict resolution strategies to quickly and effectively resolve conflict, while building trust andcommitment with clients and colleagues.This Conflict Resolution Training Course provides techniques for individuals in an organisation to resolve workplaceconflict and build a common understanding and framework for working through challenging conflict situations. We have,after much research, decided to focus on the Win-Win Approach using the three critical skills of conflict resolution –Negotiation, Assertiveness and Persuasion. These skills will enable the participants to develop conflict resolutionstrategies for quickly and effectively recognising, resolving and preventing conflict.


Gain a thorough understanding of the sources, causes and types of conflictMaster all six phases of the conflict resolution processUnderstand the five main approaches to conflict resolutionLearn to apply conflict resolution approaches Learn how to use parts of the conflict resolution process to recognise and prevent conflict before it escalatesDevelop communication tools such as agreement frames and open questionsLearn practical anger and stress management techniques

Conflict Resolution Training Course - Lesson 1An Introduction to Conflict Resolution

What is Conflict?What is Conflict Resolution?Understanding the Conflict Resolution Process

Conflict Resolution Training Course - Lesson 2Conflict Resolution with the Thomas-KilmannInstrument

CollaboratingCompetingCompromisingAccommodatingAvoiding

Conflict Resolution Training Course - Lesson 3Creating an Effective Atmosphere

Neutralising EmotionsSetting Ground RulesChoosing the Time and Place

Conflict Resolution Training Course - Lesson 4Creating Mutual Understanding

What do I Want?What do They Want?What do We Want?

Conflict Resolution Training Course - Lesson 5Focusing on Individual Needs

Finding Common GroundBuilding Positive Energy and GoodwillStrengthening your Partnership

Conflict Resolution Training Course - Lesson 6Getting to the Root Cause

Examining Root CauseCreating a Cause and Effect DiagramThe Importance of ForgivenessIdentifying the Benefits of Resolution

Conflict Resolution Training Course - Lesson 7Generating Options

Generate, don't EvaluateCreating Mutual Gain Options and Multiple OptionSolutionsDigging Deeper into your Options

Conflict Resolution Training Course - Lesson 8Building a Solution

Creating CriteriaCreating a ShortlistChoosing a SolutionBuilding a Plan

Conflict Resolution Training Course - Lesson 9The Short Version of the Process

Evaluating the SituationChoosing your StepsCreating an Action PlanUsing Individual Process Steps

Conflict Resolution Training Course - Lesson 10Additional Tools

Stress and Anger Management TechniquesThe Agreement FrameAsking Open Questions

"Learn to become part of the solution."This Creative Problem Solving training course will provide participants with a complete and practical understanding of thesteps involved to analyse, discover and solve problems in the workplace.Join a Creative Problem Solving training class today, or have a trainer come to your workplace in Brisbane, Sydney,Parramatta, Melbourne, Canberra, Adelaide or Perth.

Creative Problem Solving Training Course Outline

Foreword:In the past few decades, psychologists and business people alike have discovered that successful problem solvers tendto use the same type of process to identify and implement the solutions to their problems. This process works for anykind of problem, large or small.This Creative Problem Solving workshop will give participants an overview of the entire creative problem solving process,as well as key problem solving tools that they can use every day.


Understand the complete process of creatively solving a problem.Learn some key questions to ask when gathering information about a problem Take home tools to effectively determine what 'the problem is'Learn to write concrete problem statementsDiscover idea-generating tools like affinity diagrams, word chaining, the box method, the six thinking hats & the blinkmethodLearn to evaluate potential solutions against specific criteria like a cost/benefit analysis or group votingLearn to perform a final problem analysis and then select a solutionUnderstand the why's & how's of refining & re-refining a solution shortlistLearn how to identify the tasks & resources necessary to implement a solutionUnderstand how to evaluate & adapt solutions to reality

Creative Problem Solving Training Course - Lesson 1The Problem-Solving Method

Introduction to Six-Step ProcessProblem DefinitionInformation GatheringGenerating Possible SolutionsAnalysing the SolutionsSelecting the Best Solution(s)Planning the Next Course of Action

Creative Problem Solving Training Course - Lesson 2Problem Definition

Identifying the ProblemPAG vs. PAUDetermining the ScopeWriting the Problem Statement

Creative Problem Solving Training Course - Lesson 3Information Gathering

Understanding Types of InformationIdentifying Key QuestionsDeveloping Criteria

Creative Problem Solving Training Course - Lesson 4Brainstorming Basics

Creating a Creative SpaceSetting the Ground RulesGenerating Ideas

Creative Problem Solving Training Course - Lesson 6Generating Solutions - Part Two

Using the Box MethodUsing the Six Thinking HatsUsing the Blink Method

Creative Problem Solving Training Course - Lesson 5Generating Solutions - Part One

Logistical SolutionsUsing Affinity DiagramsWord Chaining

Creative Problem Solving Training Course - Lesson 7Evaluating Solutions

Developing CriteriaUsing Cost/Benefit AnalysisGroup Voting

Creative Problem Solving Training Course - Lesson 8Selecting a Solution

Doing a Final AnalysisFacts vs. IntuitionRefining and Re-Refining the Shortlist

Creative Problem Solving Training Course - Lesson 9Planning your Next Steps

Identifying TasksIdentifying ResourcesEvaluating and Adapting

Creative Problem Solving Training Course - Lesson 10Recording Lessons Learned

Planning the Follow-up MeetingsCelebrating SuccessesIdentifying Improvements

This Leadership Training course provides people in leadership positions with the insight, awareness and techniques tolead more effectively.This dynamic training course is available now throughout Australia including, Brisbane, Sydney, Parramatta, Melbourne,Adelaide, Canberra and Perth.

Leadership Training 2 day course Course Outline

Foreword:Leadership Development Training has a place of great importance in today’s world as leaders are viewed as evolvedrather than born. Leaders have been traditionally viewed as “mythological creatures”, separate from the rest of humanityand empowered by some mysterious quality that smoothes their path towards inevitable success. However, the modernview is that through patience, persistence and hard work, therefore anyone can become a highly effective leader. Theonus is on oneself to believe and make it happen. That is the reason Executive Leadership Training is so highly soughtafter by all successful companies.Leadership development comes from within us, in the sense that deeply held values and principles provide the road mapfor the way we lead, and the way other people respond. Hence it is important that a Leader must first understand andthen communicate one’s own value systems to other people. It is always the Leader’s personal value system thatsustains them in their quest, whether they are a person of impeccable morals, or quite disreputable. Hence this is anintegral part of management training as it is of critical importance to have self-awareness to lead and manage otherpeople.The role of a leader starts with a thorough understanding of the team’s needs, aspirations and concerns, for which it isimportant to have excellent listening and facilitation skills.This Leadership and Influencing Skills Training Program will teach you that effective leadership starts with a thoroughunderstanding and congruence of the value systems of all parties.

Outcomes:Leadership Training - Day 1

Be a leader with a vision, not just a managerLook beyond the leadership stereotypesUnderstand Situational LeadershipInfluence with passion and empower others to actIncrease the performance of your team by setting objectives, expectations and goals

Leadership Training - Day 2Communicate with confidence and clarity so you are always understoodUse creative problem solving & decision making methodsImprove your influence by developing listening and questioning skillsGive feedback to inspire greater performance with engagement and buy inIdentify and manage conflict within the teamLead and motivate your team in a changing environment

Leadership Training Course - 2 days - Lesson 1Getting Started

Workshop Objectives

Leadership Training Course - 2 days - Lesson 2The Evolution of Leadership

Defining LeadershipCharacteristics of a LeaderLeadership PrinciplesA Brief History of LeadershipThree Theories of Leadership

Leadership Training Course - 2 days - Lesson 3Situational Leadership

Situational Leadership: TellingSituational Leadership: SellingSituational Leadership: ParticipatingSituational Leadership: Delegating

Leadership Training Course - 2 days - Lesson 4A Personal Inventory

An Introduction to Kouzes and PosnerA Personal InventoryCreating an Action Plan

Leadership Training Course - 2 days - Lesson 5Modelling the Way

Determining Your WayBeing an Inspirational Role ModelInfluencing Others’ Perspectives

Leadership Training Course - 2 days - Lesson 6Inspiring a Shared Vision

Choosing Your VisionCommunicating Your VisionIdentifying the Benefit for Others

Leadership Training Course - 2 days - Lesson 7Challenging the Process

Think Outside the BoxDeveloping Your Inner InnovatorSeeing Room for ImprovementLobbying for Change

Leadership Training Course - 2 days - Lesson 8Enabling Others to Act

Encouraging Growth in OthersCreating Mutual RespectThe Importance of Trust

Leadership Training Course - 2 days - Lesson 9Encouraging the Heart

Sharing RewardsCelebrating AccomplishmentsMaking Celebration Part of Your Culture

Leadership Training Course - 2 days - Lesson 10Basic Influencing Skills

The Art of PersuasionThe Principles of InfluenceCreating an Impact

Leadership Training Course - 2 days - Lesson 11Setting Goals

Setting SMART GoalsCreating a Long-Term PlanCreating a Support System

Leadership Training Course - 2 days - Lesson 12Wrapping Up

Words from the Wise

Australian businesses spend $19bn per year on meetings and most meeting attendees spend their time daydreamingand even snoozing.Learn how to gain accountability, manage the participants, handle disruptions and ensure outcomes and follow-throughwith this Meeting Management course from pdtraining.This effective training course is available now in Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra andPerth.

Meeting Management Course Course Outline

Foreword:An Australian University study has shown that companies are wasting huge amounts of money on inefficient meetings.The study conducted by the University of South Australia discovered that one in three workers admitted to falling asleepin meetings while 87% said they daydream and 26% said they did other work.Professor Terry Robbins-Jones, head of the University's School of Accounting and Information Systems says face-to-face meetings are costing Australian businesses a whopping A$19bn a year. "People spend well over 50% of their timeworking with other people - making it the single most expensive activity in the business world - and yet we know nothingabout it," he said."Bearing in mind that collaboration - including the time spent in face-to-face meetings - probably accounts for well overhalf the total costs of any organisation, companies should be thinking about having a budget for it or monitoring howeffectively it operates," he added. The University of South Australia study found that 46% of executives felt meetingswere a good use of time, while 33% felt that - at best - they were fairly productive. These figures suggest that utilising a"meeting auditor" or "collaborative advocate" could produce cost savings and increased productivity benefits.This Meeting Management Training Course will assist participants with the appropriate meeting conventions andprotocols to managing formal, informal and e-meetings. Participants will learn to apply tools and techniques in planning,participating in, and concluding successful meetings.

Outcomes:Plan & prepare for meetingsIdentify the correct participantsGain insight into choosing the right time & place based on meeting type, attendees & necessary outcomesCreate clear & concise meeting agendasSet up meeting spaces for maximum efficiencyLearn how to incorporate electronic options for remote participantsDefine & assign meeting roles & responsibilitiesUse an agenda for meeting management garnering a desired outcome & accountabilityChair meetings effectively by dealing with disruptions, professionally handling personality conflicts and taking meetingminutes.

Meeting Management Training Course - Lesson 1Planning and Preparing - Part One

Identifying the participantsChoosing the time and placeCreating the agenda

Meeting Management Training Course - Lesson 2Planning and Preparing - Part Two

Gathering materialsSending invitationsMaking logistical arrangements

Meeting Management Training Course - Lesson 3Setting up the Meeting Space

The basic essentialsThe extra touchesChoosing a physical arrangement

Meeting Management Training Course - Lesson 4Electronic Options

Overview of the choices availableThings to considerMaking a final decision

Meeting Management Training Course - Lesson 5Meeting Roles and Responsibilities

The chairpersonThe minute takerThe attendeesVariations for large and small meetings

Meeting Management Training Course - Lesson 6Chairing a Meeting - Part One

Getting off on the right footThe role of the agendaUsing a parking lot

Meeting Management Training Course - Lesson 7Chairing a Meeting - Part Two

Keeping the meeting on trackDealing with overtimeHolding participants accountable

Meeting Management Training Course - Lesson 8Dealing with Disruptions

Running in and outMobile phones and pagers ringingOff on a tangentPersonality conflicts

Meeting Management Training Course - Lesson 9Taking Minutes

What are minutes?What do I record?A take-home templateClosing

Meeting Management Training Course - Lesson 10Making the most of your Meeting

The 50 minute meetingUsing gamesGiving prizesStuffed with magic

"Motivation is the art of getting people to do what you want them to do because they want to do it." --Dwight D.EisenhowerEmployees who feel they are valued and recognized for the work they do are more motivated, responsible, andproductive. This Employee Motivation course from pd training will teach the skills necessary for motivating a workforce,resulting in successful and more productive employees.This fun, high-energy training course is available in Brisbane, Sydney, Parramatta, Melbourne, Canberra, Adelaide andPerth.

Motivating Employees Course Course Outline

Foreword:Employee Motivation is becoming ever more important in the workplace and everyone agrees that a motivated workforceis far more likely to be a successful workforce. The happier and more professional an employee is, the better the resultsthey will deliver for you. Of course, every employer wants to make sure that they have a workforce who will do their best,but this does not simply mean making the job easy for their employees. In fact, part of the problem of motivation is thatwhere the job is too easy, employees become complacent.There is therefore a challenge for all employers and management in delivering the right balance between a confident,motivated workforce and a workforce which is driven to attain goals. It can be described as a mix between the pleasureof a comfortable working environment and the fear of failure, although in honesty it is more complicated than thatequation suggests. Regardless of how it is characterised, it is important to get the right balance in order to ensure thatyou have a motivated workforce. This Employee Motivation course is designed to show participants the way to get thebest out of a confident, motivated set of employees, and to show them how to motivate that group.

Outcomes:Explain motivationApply effective methods of staff motivationInterpret and discuss the psychological theories behind employee motivationDevelop plans for more effective team motivation including making allowances for different personality typesSet clear & defined goals as part of the motivation processIdentify specific challenges of workplace motivation & learn how to address them

Motivating Employees Training Course - Lesson 1A Psychological Approach

Herzberg's Theory of MotivationMaslow's Hierarchy of NeedsThe Two Models of Motivation

Motivating Employees Training Course - Lesson 2Object-Oriented Theory

The CarrotThe WhipThe Plant

Motivating Employees Training Course - Lesson 3Using Reinforcement Theory

A History of Reinforcement TheoryUnderstanding the Three FactorsUsing the Three Factors to Motivate in your Workplace

Motivating Employees Training Course - Lesson 4Using Expectancy Theory

A History of Expectancy TheoryUnderstanding the Three FactorsUsing the Three Factors to Motivate in your Workplace

Motivating Employees Training Course - Lesson 5Personality's Role in Motivation

Identifying your Personality TypeIdentifying others' Personality TypeMotivators by Personality Type

Motivating Employees Training Course - Lesson 6Setting Goals

Goals and MotivationSetting SMART GoalsEvaluating and Adapting

Motivating Employees Training Course - Lesson 7A Personal Toolbox

Building your own Motivational PlanEncouraging Growth and DevelopmentGetting Others to see the Glass Half-Full

Motivating Employees Training Course - Lesson 8Motivation on the Job

The Key FactorsCreating a Motivational OrganisationCreating a Motivational Job

Motivating Employees Training Course - Lesson 9Addressing Specific Morale Issues

Dealing with Individual Morale ProblemsAddressing Team MoraleWhat to do when the Whole Company is De-Motivated

Motivating Employees Training Course - Lesson 10Keeping Yourself Motivated

Identifying Personal MotivatorsMaximising your MotivatorsEvaluating and Adapting

This Negotiation Skills Training Course provides you with practical negotiation techniques applicable to negotiation inmany contexts and situations. The negotiation training course is run like a workshop where you are given some theory,then work in pairs or small teams to prepare for negotiations that are relevant to your needs.In this Negotiation Skills Training course you will learn theory and get the opportunity to apply it to scenarios that suityour specific needs. This is training tailored to you!This hands on Negotiation Skills Training Course is available now throughout Australia including, Brisbane, Sydney,Parramatta, Melbourne, Adelaide, Canberra and Perth.

Negotiation Training Course Outline

Foreword:Gain the confidence you need to resolve a point of difference, or the advantage in the outcome of a discussion, producean agreement upon courses of action, or bargain for individual or collective advantage. Negotiation is a process whichcan lead to positive outcomes and develop relationships.This highly participative learner focused Negotiation Skills Training Course will arm you and your team with winningnegotiation skills and tactics so you feel better prepared, more confident and have greater control in the negotiationprocess.

Outcomes:By the end of this training session, participants will be able to:

Explain the basic types of negotiationsLearn the phases of negotiations & gain the skills necessary for successfully negotiatingApply basic negotiating concepts (WATNA, BATNA, WAP & ZOPA)Lay the groundwork for negotiationIdentify what information to share & what information to keep to your selfMaster basic bargaining techniquesApply strategies for identifying mutual gainDemonstrate how to reach a consensus & set the terms of agreementDeal with personal attacks & other difficult issuesApply the negotiating process to solve everyday problemsNegotiate on behalf of someone else

Negotiation Skills Training Course - Lesson 1Understanding Negotiation

Types of negotiationThe three phasesSkills for successful negotiation

Negotiation Skills Training Course - Lesson 2Getting Prepared

Establishing your WATNA and BATNAIdentifying your WAPIdentifying your ZOPA

Negotiation Skills Training Course - Lesson 3Laying the Groundwork

Setting the time and placeEstablishing common groundCreating a negotiation framework

Negotiation Skills Training Course - Lesson 4Phase One - Exchanging Information

Getting off on the right footWhat to shareWhat to keep to yourself

Negotiation Skills Training Course - Lesson 5Phase Two - Bargaining

What to expectTechniques to tryHow to break an impasse

Negotiation Skills Training Course - Lesson 6About Mutual Gain

Three ways to see your optionsAbout mutual gainCreating a mutual gain solution

Negotiation Skills Training Course - Lesson 7Phase Three - Closing

Reaching a consensusBuilding an agreementSetting the terms of the agreement

Negotiation Skills Training Course - Lesson 8Dealing with Difficult Issues

Being prepared for environmental tacticsDealing with personal attacksControlling your emotionsDeciding when it's time to walk away

Negotiation Skills Training Course - Lesson 9Negotiating Outside the Boardroom

Adapting the process for smaller negotiationsNegotiating via telephoneNegotiating via E-mail

Negotiation Skills Training Course - Lesson 10Negotiating on Behalf of Someone Else

Choosing the negotiating teamCovering all the basesDealing with tough questions

The keys to successfully supervising others are being able to effectively delegate, manage time, set clear goals andexpectations, and resolve conflict. Often, great team members are promoted to supervisor without consideration thatsupervising requires a completely different skill set as to that which made them stand out as part of the team. ThisSupervision Training Course helps people in supervisory roles improve their skills, confidence and general managementabilities.This Supervision Training course from pd training teaches conflict resolution strategies, how to set SMART goals, provideinformal feedback and much more.This dynamic training course is available now throughout Australia including, Brisbane, Sydney, Parramatta, Melbourne,Adelaide, Canberra and Perth.

Supervising Others Training Course Outline

Foreword:All too often great team members are promoted to a supervisory role without consideration that supervising requires acompletely different skill set as to that which made them stand out as part of the team. One of the hardest moves toaccomplish is the transition from being a team member to that of a team leader or supervisor. Someone in a supervisoryrole is no longer on equal terms with their peers, has to earn their respect, show authority and leadership, and often hasto make unpopular decisions.This Supervision Training Program will help supervisors become more efficient and proficient at delegating, managingtime, setting goals and expectations (for themselves and others), providing feedback, and resolving conflict. People insupervisory roles will improve their skills, confidence and general management abilities.This supervision training willbenefit new supervisors and anyone that wants to improve their skills in supervising others to ensure productivity andteam cohesion.This supervision training covers all the important requirements of a supervisor. Through exercises, case studies,practical examples and clear guidelines you will develop the necessary skills and knowledge to achieve results throughthe effective supervision of staff.

Outcomes:By the end of this course, participants will be able to:

Set clear expectations for team membersSet S.M.A.R.T. goals for team members that motivate and inspire dedicationEffectively assign work that has been set according to each employee and situationMaster techniques to delegate effectively and confidentlyDevelop approaches to conducting formal feedback sessionsProvide informal, constructive feedbackDevelop priorities and time management strategies as a team leaderEstablish conflict resolution strategies

Supervision Training Course - Lesson 1Setting Expectations

Defining the requirementsIdentifying opportunities for improvement and growthSetting verbal expectationsPutting expectations in writing

Supervision Training Course - Lesson 2Setting Goals

Understanding cascading goalsSetting S.M.A.R.T. goalsHelping others set goals

Supervision Training Course - Lesson 3Assigning Work

General principlesThe Dictatorial ApproachThe Apple-Picking ApproachThe Collaborative Approach

Supervision Training Course - Lesson 4Degrees of Delegation

Level One: Complete SupervisionLevel Two: Partial supervisionLevel Three: Complete independence

Supervision Training Course - Lesson 5Implementing Delegation

Deciding to delegateTo whom should you delegateProviding instructionsMonitoring the resultsTroubleshooting delegation

Supervision Training Course - Lesson 6Providing Feedback

Characteristics of good feedbackFeedback delivery toolsInformal feedbackFormal feedback

Supervision Training Course - Lesson 7Managing your Time

The 80/20 RulePrioritising with the Urgent-Important MatrixUsing a Productivity JournalUsing routines to simplify your work day

Supervision Training Course - Lesson 8Resolving Conflict

Using a conflict resolution processMaintaining fairnessSeeking help within the teamSeeking help outside the team

Supervision Training Course - Lesson 9Tips for Special Situations

What to do if you've been promoted within the teamWhat to do if you're leading a brand new teamWhat to do if you're taking on an established team

Supervision Training Course - Lesson 10A Survival Guide for the New Supervisor

Ask the right questions of the right peopleGo to GembaKeep learning!

The ability to successfully manage a cohesive, happy and high-performing team that consistently meets goals, is in highdemand.This Team Leadership workshop from pdtraining teaches how to develop different strategies for leading diverse teams,gain techniques for ensuring effective and productive team meetings and much more!This dynamic training course is available now throughout Australia including, Brisbane, Sydney, Melbourne, Adelaide,Canberra and Perth.

Team Building Training Course Outline

Foreword:An increasing number of organisations are relying on teams – project teams, product development teams, virtual teams,and autonomous working teams to compete in a rapidly changing domestic and global market. The reason for this is theability of teams to perform at high levels and adapt quickly to escalating demands. Hence in today’s professionalenvironment, more than ever, there is great emphasis placed on team leadership skills, team communication skills andteam management styles.Team effectiveness is enhanced by a team’s commitment to reflect and perform on-going evaluation. In addition toevaluating accomplishments in terms of meeting specific goals, for teams to be high-performing it is essential for them tounderstand their development as a team.Hence team members need to constantly sharpen their skills as team initiatives often fail due to improperimplementation, conflict and competition. Team Leadership Skills are essential to maintain development and cohesion inthe group.This Team Leadership Training Program will help arm Team Leaders with the skills to create and maintain successfulteams.

Outcomes:Learn to identify the different types of teams & develop different strategies for leading themRecognise the different team development stages and behavioursMaster techniques to manage teams at each stage of development, known as Forming, Storming, Norming,Performing & AdjourningDevelop a range of great team building activitiesGain strategies & techniques to ensure effective & productive team meetingsDevelop great team problem solving & facilitation skillsLearn techniques to foster teamwork & create a supportive team culture

Team Building Training Course - Lesson 1Defining Success

What is a team?Factors for successAn overview of Tuckman and Jensen's Four-Phase Model

Team Building Training Course - Lesson 2Types of Teams

The traditional teamSelf-Direct teamsE-Teams

Team Building Training Course - Lesson 3The First Stage of Team Development - Forming

The Hallmarks of this stageWhat to do as a leaderWhat to do as a follower

Team Building Training Course - Lesson 4The Second Stage of Team Development - Storming


Team Building Training Course - Lesson 5The Third Stage of Team Development - Norming

The hallmarks of this stageWhat to do as a leaderWhat to do as a follower

Team Building Training Course - Lesson 6The Fourth Stage of Team Development - Performing


Team Building Training Course - Lesson 7Team Building Activities

The benefits and disadvantagesTeam building activities that won't make people cringeChoosing a location for team building

Team Building Training Course - Lesson 8Making the Most of Team Meetings

Setting the time and placeTry the 50-Minute meetingUsing celebrations of all sizes

Team Building Training Course - Lesson 9Solving Problems as a Team

The Six Thinking HatsEncouraging brainstormingBuilding consensus

Team Building Training Course - Lesson 10Encouraging Teamwork

Some things to doSome things to avoidSome things to consider

This training course for mentors ensures that any mentorship program is successful and rewarding by teaching thementor specific behaviours for fostering a mentoring relationship.This dynamic training course is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide,Canberra and Perth.

Mentoring Training Course Outline

Foreword:Mentoring isn't what it used to be. In today's high-tech, global economy, the days of stiff hierarchy and loyalty to thestatus quo are long gone.Today's mentors understand that they have as much to gain from building close working relationships and sharing theirexperience with others as they have to give. Whether you are entering an informal arrangement or a formal trainingprogram, learn how to make mentoring more meaningful for everyone.

Outcomes:Describe mentoring & its application in today's workplacePractice mentoring in the development of other peopleCreate, maintain & transition a mentoring relationshipMaster specific behaviours to maximise the impact of a mentoring relationshipDetermine which behaviours to stay away from in a mentoring relationshipApply mentoring to improve the workplace

Mentoring Training Course - Lesson 1What is Mentoring & Why it Matters

What Mentors doThe enabling MentorMentoring todayWhat does mentoring look like?The power of relationships in our livesMentors care beyond the workA mentor goes above and beyondPart summary

Mentoring Training Course - Lesson 2Creating a Mentoring Relationship

Stages of developmentWhere to beginThe Mentoring MatchDetermining Mentee expectationsDeveloping a partnershipGuiding principlesCreating a Mentor/Mentee AgreementTwo-Way Mentoring / Reverse MentoringPart summary

Mentoring Training Course - Lesson 3Maintaining a Mentoring Relationship

Adopting a change attitudeManaging changeCoping mechanismsMirroringValidationIt's rarely black or whiteProgressive adaptationPart summary

Mentoring Training Course - Lesson 4Navigating the Mentoring Relationship

Effective mentoring toolsShifting contextActive listeningNaming feelingsListening for motivationConstructive confrontationInformation that has positive impactGiving permissionBeing genuinely curiousPart summary

Mentoring Training Course - Lesson 5Fine Tuning & Transitioning the Mentoring Relationship

Fine Tuning and transitioningPotential pitfall one: giving criticismPotential pitfall two: giving advicePotential Pitfall three: trying to rescueTransitioning the relationshipPart summary

Mentoring Training Course - Lesson 6Conclusion

Course reviewPlanning engagement with the menteesPost course assessment if required

Mid-level managers have a profound impact on the culture, stability and productivity of workplaces. Therefore it's crucialthey be committed to the goals of the organization and can effectively execute these goals,through effectivemanagement of their direct and indirect reports.This engaging training course will explore topics critical to highly effective management and help hone your managers’skills and align their activities with the goals of the organisation. It is available now throughout Australia, includingBrisbane, Sydney, Melbourne, Adelaide, Canberra, Perth and Parramatta.

Highly Effective Management (2-days) Course Outline

Foreword:Traditionally, middle managers make up the largest managerial layer in an organization. Middle managers areresponsible to those above them and those below them. They head a variety of departments and projects. In order for acompany to operate smoothly, it is essential that those in management be committed to the goals of the organization andunderstand how to effectively execute these goals.All managers need a framework in which to operate. Managers need to know the most effective techniques for guidingteams, mentoring individuals, and validating the results. Without solid methods, managers will revert back to using a one-size-fits-all approach to management that may impact on employee morale, productivity and retention.This Highly Effective Management Training Course will focus on management challenges and offer managersopportunities to develop key skills that can be put into practice on a daily basis.

Outcomes:Define 'management'Explain the Ethics & Social Responsibility of ManagementManage business informationExplore managerial decision makingDefine control processes (what, why, how)Master Organisational Strategy & how to create a sustainable, competitive advantageFoster innovation & change in the workplaceExplore organisational design & structuresLeverage organisational strategies to facilitate changeCreate structures & processes to manage teamsGain insight into organisational motivation & leadershipImplement motivation & leadership strategies

Highly Effective Management Training Course - Lesson 1Introduction to Management

What is Management?What do Managers do?What does it take to be a Manager?Why does management matter?

Highly Effective Management Training Course - Lesson 2Ethics and Social Responsibility

What is ethical workplace behaviour?What is unethical workplace behaviour?How to make ethical decisionsWhat is social responsibility?

Highly Effective Management Training Course - Lesson 3Managing Information

Why information mattersStrategic importance of informationCharacteristics and costs of useful InformationGetting and sharing Information

Highly Effective Management Training Course - Lesson 4Decision-Making

What is rational decision-making?Steps to rational decision-makingLimits to rational decision-makingImproving decision-making

Highly Effective Management Training Course - Lesson 5Control

Basics of controlThe control processIs control necessary or possible?How and what to controlControl methods

Highly Effective Management Training Course - Lesson 6Organisational Strategy

Basics of Organisational StrategySustainable competitive advantageStrategy-making processCorporate, industry, firm level strategies

Highly Effective Management Training Course - Lesson 7Innovation and Change

Organisational innovationWhy innovation mattersManaging innovationOrganisational changeWhy change occurs and why it mattersPrinciples of Managing change

Highly Effective Management Training Course - Lesson 8Organisational Structures and Process

DepartmentalisationOrganisational authorityJob designDesigning organisational process

Highly Effective Management Training Course - Lesson 9Managing Teams

The good and the bad of using teamsKinds of teamsWork team characteristicsEnhancing work team effectiveness

Highly Effective Management Training Course - Lesson 10Motivation and Leadership

Basics of motivationEquity theoryExpectancy theoryWhat is leadership?Situational leadershipStrategic leadership

Measuring a Return on Investment for training dollars can be a daunting and frustrating task and if done incorrectly, ornot at all, can lead to a decreased training budget and unhappy employees.This Measuring Training ROI course from pdtraining makes it easier to not only measure the tangible benefits of training,but also the intangible, and to successfully present the results that training brings to middle and upper management,garnering more training dollars and happier employees.This high-energy, dynamic training course is available now throughout Australia, including Brisbane, Sydney, Melbourne,Adelaide, Canberra and Perth.

Measuring Results from Training Course Outline

Foreword:Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefitsand attach a dollar value to training. Some topics, like sales training or time management, might have direct, tangiblebenefits. Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on.In this course, we will learn about the different ways to evaluate training progress, and how to use those results todemonstrate the results that training brings.

Outcomes:Understand Kolb's learning styles & learning cycleLearn about Kirkpatrick's levels of evaluationBecome familiar with the many types of evaluation tools including, goal setting, tests, reactionary sheets & interviewsLearn when to use each type of evaluation toolBe able to perform a needs assessmentLearn how to write learning objectives & link them to an evaluationLearn to write an evaluation planGain insight into identifying costs, benefits & ROI on trainingDevelop a business case for training

Measuring Results from Training - Training Course -Lesson 1Getting Started

Icebreaker: Find the LeaderHousekeeping ItemsPre-Assignment ReviewWorkshop ObjectivesAction Plans and Evaluations

Measuring Results from Training - Training Course -Lesson 2Kolb’s Learning Styles

The Four-Stage ProcessAccommodatorsDivergersConvergersAssimilators

Measuring Results from Training - Training Course -Lesson 3Kirkpatrick’s Levels of Evaluation

OverviewLevel One: ReactionsLevel Two: LearningLevel Three: BehaviourLevel Four: Results

Measuring Results from Training - Training Course -Lesson 4Types of Measurement Tools

Goal SettingSelf-EvaluationsPeer EvaluationsSupervisor EvaluationsHigh-Level Evaluations

Measuring Results from Training - Training Course -Lesson 5Focusing the Training

Performing a Needs AssessmentCreating Learning ObjectivesDrilling Down Into Content

Measuring Results from Training - Training Course -Lesson 6Creating an Evaluation Plan

What Will We Evaluate?When Will the Evaluation be completed?How Will We Evaluate It?Who Will Perform the Evaluation?

Measuring Results from Training - Training Course -Lesson 7Assessing Learning before Training

Workplace ObservationObjectives AssessmentPre-Assignments and Pre-Tests

Measuring Results from Training - Training Course -Lesson 8Assessing Learning during Training

Reviewing Learning ObjectivesPerforming Hip-Pocket AssessmentsQuizzes and TestsSkill Assessments

Measuring Results from Training - Training Course -Lesson 9Assessing Learning after Training

Evaluation TimelinesLearning JournalGoal SettingAdditional Methods of Evaluation

Measuring Results from Training - Training Course -Lesson 10The Long Term View

Creating a Long Term Evaluation PlanMethods of EvaluationDocumenting Lessons Learned

Measuring Results from Training - Training Course –Lesson 11Calculating the Return on Investment (ROI)

A Basic ROI FormulaIdentifying and Measuring Tangible BenefitsIdentifying and Measuring Intangible BenefitsCalculating Total CostsMaking a Business Case

Measuring Results from Training - Training Course -Lesson 12Wrapping Up

Words from the WiseParking LotAction Plans and Evaluations

The Budgets and Financial Reports training course is practical and will provide participants with the understanding,knowledge and tools to effectively work with and interpret financial reports.This Budgets and Financial Reports training course is available now throughout Australia, including Brisbane, Sydney,Parramatta, Melbourne, Adelaide, Canberra and Perth.

Budgets and Financial Reports Course Outline

Foreword:Financial management is the lifeblood of an organisation. Budgeting and forecasting is an essential financial process forany business, no matter how large or small. This easy to understand and fun Budgets and Financial Reports Trainingcourse aims to demystify some of the financial terms and concepts and will define key terms like ROI, EBIT, GAAP, andextrapolation.Participants will explore the tools, concepts and techniques used by financial analysts. They will be guided through apractical and best practice approach to understanding budgets and financial reports. The end result is a solidunderstanding of key finance and budgeting principles so that the participant can hold relevant discussions and renderdecisions based on financial data.


Understand financial terminology and concepts clearlyGain skills to analyse financial statementsUnderstand the differences between budgets & budgetingBe able to implement techniques for effective budgetingBe able to apply advanced forecasting techniquesDiscover how to make smart purchasing decisionsInterpret some of the legal aspects of finances

Budgeting & Financial Reports Training Course - Lesson 1Getting Started

Workshop Objectives

Budgeting & Financial Reports Training Course - Lesson 2Glossary

What is Finance?Commonly Used TermsKey PlayersImportant Financial OrganisationsUnderstanding GAAP

Budgeting & Financial Reports Training Course - Lesson 3Understanding Financial Statements

Balance SheetsIncome Statements (AKA Profit & Loss Statements)Statement of Retained EarningsStatement of Cash FlowsAnnual Reports

Budgeting & Financial Reports Training Course - Lesson 4Analysing Financial Statements (I)

Income RatiosProfitability RatiosLiquidity RatiosWorking Capital RatiosBankruptcy Ratios

Budgeting & Financial Reports Training Course - Lesson 5Analysing Financial Statements (II)

Long-Term Analysis RatiosCoverage RatiosLeverage RatiosCalculating Return on Investment (ROI)

Budgeting & Financial Reports Training Course - Lesson 6Understanding Budgets

Common Types of BudgetsWhat Information do I Need?Who Should Be Involved?What Should a Budget Look Like?

Budgeting & Financial Reports Training Course - Lesson 7Budgeting Made Easy

Factoring in Historical DataGathering Related InformationAdjusting for Special CircumstancesPutting It All TogetherComputer Based Methods

Budgeting & Financial Reports Training Course - Lesson 8Advanced Forecasting Techniques

Using the AverageRegression AnalysisExtrapolationFormal Financial Models

Budgeting & Financial Reports Training Course - Lesson 9Managing the Budget

How to Tell If You’re on TrackShould Your Budget be UpdatedKeeping a Diary of Lessons LearnedWhen to Panic

Budgeting & Financial Reports Training Course - Lesson10Making Smart Purchasing Decisions

10 Questions You Must AskDetermining the Payback PeriodDeciding Whether to Lease or BuyThinking Outside the Box

Budgeting & Financial Reports Training Course – Lesson11A Glimpse into the Legal World

A Brief HistoryThe Sarbanes-Oxley ActCEO/CFO Certification8th Company Law Directive

Budgeting & Financial Reports Training Course - Lesson12Wrapping Up

Words from the Wise

Successful managers know they have to engage their workforce. Engaged employees are emotionally andintellectually committed to the success of the organisation. They go the extra distance; are more productive; havelower stress levels; enjoy greater work satisfaction and stay longer with the organisation.Employee engagement from pdtraining teaches practical tools for managers to keep a team focused and productivewhile connecting with them on an emotional level.This engaging course is available now throughout Australia, including Brisbane, Sydney, Parramatta, Melbourne,Adelaide, Canberra and Perth.

Employee Engagement Course Outline

Foreword:Having an engaged workforce is critical to organisational success. A distracted workforce is less than effective.Employees who do not pay attention to their work can waste valuable time and make careless mistakes.So how do you improve employee engagement and create people who are 'connected and committed' to the business?This course will develop employee engagement as a useful skill that allows managers to connect with their employees onan emotional level and motivate them to focus on their work and how to reach their personal and company goals. Itexamines why employee engagement is important and valuable, how to foster and measure employee engagement andlink it to key organisational goals and outcomes.

Outcomes:Wake up! Disengagement is costing your company millionsIdentify the different types of attentionCreate strategies for SMART goalsImplement proactive methods to create engagementProcrastination: Eat that frog!Manage time and productivityDevelop strategies for an engaged workforceIdentify the different personality types & how they fit into a plan for employee motivation

Employee Engagement Training Course - Lesson 1Getting Started

Workshop ObjectivesPre-Assignment Review

Employee Engagement Training Course - Lesson 2Introduction to Employee Engagement

What Is Employee Engagement?Stop Thinking and Pay Attention!What Is Mushin?What is Xin Yi (Heart Minded)?

Employee Engagement Training Course - Lesson 3Types of Attention

Focused AttentionSustained AttentionSelective AttentionAlternating AttentionAttention CEOAttentional Blink

Employee Engagement Training Course - Lesson 4Strategies for Goal Setting

Listening to Your EmotionsPrioritisingRe-Gating

Employee Engagement Training Course - Lesson 5Meditation

BetaAlphaThetaDeltaGamma

Employee Engagement Training Course - Lesson 6Training Your Attention

MushinMeditationFocus ExecuteVisualisationCase Study

Employee Engagement Training Course - Lesson 7Attention Zones Model

Reactive ZoneProactive ZoneDistracted ZoneWasteful ZoneCase Study

Employee Engagement Training Course - Lesson 8SMART Goals

The Three P’sThe SMART WayPrioritisingEvaluating and Adapting

Employee Engagement Training Course - Lesson 9Keeping Yourself Focused

The One Minute RuleThe Five Minute RuleWhat to Do When You Feel Overwhelmed

Employee Engagement Training Course - Lesson 10Procrastination

Why We ProcrastinateNine Ways to Overcome ProcrastinationEat That Frog

Employee Engagement Training Course – Lesson 11Prioritising Your Time

The 80/20 RuleThe Urgent / Important MatrixBeing AssertiveCreating a Productivity JournalThe Glass Jar: Rocks, Pebbles, Sand and Water

Employee Engagement Training Course - Lesson 12Wrapping Up

Words from the Wise

Performance Management is not a companyÆs way of employing ômicro-managingö techniques that stunt theprofessional growth of its employees. But rather, it is a strategic approach to ensuring the efficiency and effectiveness ofan organisation. Whether at the organisational, departmental or employee level, the goal of performance management isto make sure all business goals are being met in a satisfactory manner.This practical and engaging training course is available now throughout Australia, including Brisbane, Sydney,Melbourne, Adelaide, Canberra and Perth.

Performance Management and Appraisals Course Outline

Foreword:Performance Management is not a companyÆs way of employing ômicro-managingö techniques that stunt theprofessional growth of its employees. But rather, it is a strategic approach to ensuring the efficiency and effectiveness ofan organisation. Whether at the organisational, departmental or employee level, the goal of performance management isto make sure all business goals are being met in a satisfactory manner.

Outcomes:Define performance managementExamine how performance management works & the tools used to make it workAnalyse the three phases of performance managementAssess the effectiveness of each phaseImplement effective goal setting & how to use goal setting as an integral part of performance managementPractice giving feedback on performance managementInterpret Kolb's Learning Cycle & discuss how to engage adults differently based on their position in the LearningCycleGain insight into the impact of effective motivation in the workplaceDevelop a performance journal & a performance plan

Performance Management and Appraisals Training Course- Lesson 1Getting Started

Workshop Objectives

Performance Management and Appraisals Training Course- Lesson 2The Basics (I)

What is Performance Management?How Does Performance Management Work?ToolsCase Study

Performance Management and Appraisals Training Course- Lesson 3The Basics (II)

Three Phase ProcessAssessmentsPerformance ReviewsCase Study

Performance Management and Appraisals Training Course- Lesson 4Goal Setting

SMART Goal SettingSpecific GoalsMeasurable GoalsAttainable GoalsRealistic GoalsTimely GoalsMonitoring ResultsCase Study

Performance Management and Appraisals Training Course- Lesson 5Establishing Performance Goals

Strategic PlanningJob AnalysisSetting GoalsMotivationCase Study

Performance Management and Appraisals Training Course- Lesson 6360 Degree Feedback

What is 360 Degree Feedback?Vs. Traditional Performance ReviewsThe ComponentsCase Study

Performance Management and Appraisals Training Course- Lesson 7Competency Assessments

Competency Assessment DefinedImplementationFinal DestinationCase Study

Performance Management and Appraisals Training Course- Lesson 8Kolb's Learning Cycle

ExperienceObservationConceptualisationExperimentationCase Study

Performance Management and Appraisals Training Course- Lesson 9Motivation

Key FactorsThe Motivation OrganisationIdentifying Personal MotivatorsEvaluating and AdaptingCase Study

Performance Management and Appraisals Training Course- Lesson 10The Performance Journal

Record Goals and AccomplishmentsLinking with Your Employees or ManagersImplementing a Performance CoachKeeping TrackCase Study

Performance Management and Appraisals Training Course- Lesson 11Creating a Performance Plan

GoalsDesired ResultsPrioritisationMeasureEvaluationCase Study

Performance Management and Appraisals Training Course- Lesson 12Wrapping Up

Words from the WiseYour Notebook

Employees are a vital part in determining the success of a business.Finding the best employees for each position requires strong recruitment strategies because top talent is hard to find.This Recruitment and Selection course from pdtraining will help find the most qualified candidates, ensuring a successfuland smoother running business.These engaging, practical training courses are delivered throughout Australia, including Brisbane, Sydney, Parramatta,Melbourne, Adelaide, Canberra and Perth.

Recruitment and Selection Training Course Course Outline

Foreword:Your employees are a vital part of determining the success of your business. Finding the best employees for eachposition requires strong recruitment strategies. Top talent will not always find you. You must seek out people to fill thepositions that you have open. Recruiting the most qualified candidates will ensure that your employees keep yourcompany running smoothly.

Outcomes:Master the recruitment processRecognise the G.R.O.W. model & how to set goalsLearn how to prepare for the interview & question processIdentify & avoid bias when making an offerDiscover new ways of retaining talent & measuring growth

Recruitment and Selection Training Course - Lesson 1Getting Started

Workshop Objectives

Recruitment and Selection Training Course - Lesson 2Introduction to Recruitment

What is Recruitment?Challenges and TrendsSourcing CandidatesRequirementsCase Study

Recruitment and Selection Training Course - Lesson 3The Selection Process

Job Analysis and DescriptionsThe ApproachThe Recruitment InterviewTestingCase Study

Recruitment and Selection Training Course - Lesson 4Goal Setting

Using the G.R.O.W. ModelIdentifying Goal AreasSetting SMART GoalsUsing a Productivity JournalCase Study

Recruitment and Selection Training Course - Lesson 5The Interview

Phone InterviewsTraditional InterviewsSituational InterviewsStress InterviewsCase Study

Recruitment and Selection Training Course - Lesson 6Types of Interview Questions

Direct QuestionsNon-Direct QuestionsHypothetical or Situational QuestionsBehavioural Descriptive QuestionsCase Study

Recruitment and Selection Training Course - Lesson 7Avoiding Bias in Your Selection

Expectancy EffectPrimacy EffectObtaining Bias InformationStereotypingCase Study

Recruitment and Selection Training Course - Lesson 8The Background Check

PreparationData CollectionIllegal QuestionsBeing Thorough without Being PushyCase Study

Recruitment and Selection Training Course - Lesson 9Making Your Offer

Outlining the OfferNegotiation TechniquesDealing with Difficult IssuesSealing the DealCase Study

Recruitment and Selection Training Course - Lesson 10Orientation and Retention

Getting off on the Right TrackYour Orientation ProgramThe ChecklistFollowing UpCase Study

Recruitment and Selection Training Course - Lesson 11Measuring the Results

Cost BreakdownEmployee QualityRecruiter EffectivenessFine TuningCase Study

Recruitment and Selection Training Course - Lesson 12Wrapping Up

Word from the Wise

Onboarding is the process of helping new employees adjust to social and performance aspects of their new jobs quicklyand smoothly. It helps new employees adjust to their jobs by establishing better relationships to increase satisfaction;clarifying expectations and objectives to improve performance, as well as providing support to help reduce unwantedturnover.Used in conjunction with Human Resource Management best practices, effective onbarding will result in a faster jobreadiness, improved communication and a more productive and engaged workforce.This dynamic training course is available now throughout Australia, including Brisbane, Sydney, Parramatta, Melbourne,Adelaide, Canberra and Perth.

Employee Onboarding Course Outline

Foreword:Research and conventional wisdom both suggest that employees get about 90 days to prove themselves in a new job.Every organisation has its own version of the complex process new employees go through to learn skills, knowledge,attitudes and behaviours required to function effectively. The bottom line is, the faster the new employees feel welcomeand prepared for their jobs, the faster they will be able to successfully contribute to the firm’s strategic and operationalplans.

Outcomes:Define onboardingKnow the benefits & purpose of onboardingPrepare for a successful onboarding programIdentify ways to engage & follow up with employeesSet operational expectationsDiscover the importance of resiliency & flexibility

Employee Onboarding Training Course - Lesson 1Getting Started

Workshop Objectives

Employee Onboarding Training Course - Lesson 2Purpose of Onboarding

Start-up CostAnxietyEmployee TurnoverRealistic ExpectationsCase Study

Employee Onboarding Training Course - Lesson 3Introduction

What is Onboarding?The Importance of OnboardingMaking Employees Feel WelcomeFirst Day ChecklistCase Study

Employee Onboarding Training Course - Lesson 4Onboarding Preparation

ProfessionalismClarityDesignating a MentorTrainingCase Study

Employee Onboarding Training Course - Lesson 5Onboarding Checklist

Pre-ArrivalArrivalFirst WeekFirst MonthCase Study

Employee Onboarding Training Course - Lesson 6Creating an Engaging Program

Getting Off on the Right TrackRole of Human ResourcesRole of ManagersCharacteristicsCase Study

Employee Onboarding Training Course - Lesson 7Following Up with New Employees

Initial Check InFollowing UpSetting SchedulesMentor's ResponsibilityCase Study

Employee Onboarding Training Course - Lesson 8Setting Expectations

Defining RequirementsIdentifying Opportunities for Improvement and GrowthSetting Verbal ExpectationsPutting It in WritingCase Study

Employee Onboarding Training Course - Lesson 9Resiliency and Flexibility

What is Resiliency?Why Is It Important?Five StepsWhat is Flexibility?Why Is It Important?Five StepsCase Study

Employee Onboarding Training Course - Lesson 10Assigning Work

General PrinciplesThe Dictatorial ApproachThe Apple Picking ApproachThe Collaborative ApproachCase Study

Employee Onboarding Training Course - Lesson 11Providing Feedback

Characteristics of Good FeedbackFeedback Delivery ToolsInformal FeedbackFormal FeedbackCase Study

Employee Onboarding Training Course - Lesson 12Wrapping Up

Words from the Wise

Ever find yourself rambling on and stumbling for answers? Have a hard time getting your ideas across?This internationally acclaimed workshop teaches critical skills to get ideas across clearly, concisely, and persuasively.Think On Your Feet® training courses teach the "capsules-of-persuasion" concept - 10 plans that structure one's ideasquickly, for impact and are currently available now throughout Australia including, Brisbane, Sydney, Melbourne,Canberra, Adelaide and Perth.

Think on Your Feet® (2-days) Course Outline

Foreword:The ability to Think on Your Feet® is now a core skill. It means getting your ideas across clearly, concisely, persuasively(and being remembered). Everyone wants you to get to the point - Quickly. Think on Your Feet® introduces the“capsules-of-persuasion” concept – 10 plans that structure your ideas quickly, for impact.

Outcomes:Learn to speak with brevity, clarity & persuasivelyMaster getting to the point and being rememberedLearn effective fall-back techniques when caught off-guardLearn to present ideas effectivelyHandle questions quicker, more concisely & persuasivelyAdd depth to ones own messages using "visual" pegsLearn to avoid common communication trapsDivide information into facets, aspects or perspectivesLearn to bridge from question to answer

Think on Your Feet® Training Course - Lesson 1Getting to the Point & Being Remembered

Techniques to package persuasionStructuring ideas simply and clearlySpeaking in different situations: one-on-one, on the phone, inmeetings, informal presentations

Think on Your Feet® Training Course -Lesson 2Presenting your ideas

ClearlyConciselyPowerfully

Think on Your Feet® Training Course - Lesson 3Using Handy Fall-Back Techniques when you’re caught off guard

Making sense out of a mass of factsExplaining step-by-step processes clearly

Think on Your Feet® Training Course -Lesson 4Handling Questions Quickly, Clearly andPersuasively

Following the “Rule of Threes”Creating logical pegs to hang yourthoughts oneAnnouncing & Recapping

Think on Your Feet® Training Course - Lesson 5Using “visual” pegs as your structure

Achieving impactSupporting large and complex topicsAdding depth to your message

Think on Your Feet® Training Course -Lesson 6Avoiding Common CommunicationTraps

Keeping on TrackAvoiding information overloadAddressing your listener’s core concerns

Think on Your Feet® Training Course - Lesson 7Dividing Information into Facets, Aspects or Perspectives

Achieving objectivityExpressing thoughtfulnessAddressing issues from different viewpoints

Think on Your Feet® Training Course -Lesson 8Bridging from Question to Answer

Buying timeAnswering the right questionHandling objections and tough questionspositively

Think on Your Feet® Training Course - Lesson 9How to broaden or focus your listener’s perspective

Moving from detail to big picture, or vice versaHandling sensitive or confidential informationCountering sweeping generalizations

Think on Your Feet® Training Course -Lesson 10Moving two opposing viewpoints to amiddle ground

Negotiating a win-win outcomeDealing with conversational topicsMoving to action

Think on Your Feet® Training Course - Lesson 11Selling the benefits of your products, ideas, services

Presenting benefits not featuresShowing advantages to your listenerEmploying the “So What” test

Think on Your Feet® Training Course -Lesson 12Fleshing out your ideas

Using examples to increaseunderstanding and recallDeveloping ideas through the use ofoppositesExplaining an idea by cause and effect

To stay competitive, you must have this skill!Critical thinking helps you step back, examine your thought processes and make them more effective. You’ll ask the rightquestions, challenge assumptions and see others’ viewpoints with clarity. Business leaders agree it’s the only way tothink at work — because it helps you get the best possible results.

Critical Thinking Course Outline

Foreword:In this course, you’ll get hands-on experience with a battery of practical tools (including the Watson-Glaser® CriticalThinking II Development Report) to help you make critical thinking an indispensable part of your skill set. You’ll find outthings you didn’t know about yourself and make discoveries that can literally change your life. Instead of concentrating ontheories, you’ll be working with an expert instructor to get comfortable with a concrete set of tools. You’ll then be ready tobenefit from your new skills immediately when you return to your job.

Outcomes:Explore real-world examples of why critical thinking is so important in businessLearn to use critical thinking skills when making business decisionsChoose the right techniques to recognize assumptions and draw conclusionsKnow how to translate an abstract idea into something tangibleMinimize the impact of job pressures on your thinking processesReact with curiosity instead of emotionGet a roadmap for developing your critical thinking skills

Day 1Critical Thinking Training Course - Lesson 1Understanding Critical Thinking

What is Critical Thinking?Characteristics of a Critical ThinkerCommon Critical Thinking StylesSmall Group WorkDeveloping Your Critical Thinking Skills

Critical Thinking Training Course - Lesson 2Where Do Other Types of Thinking Fit In?

Left and Right Brain ThinkingWhole-Brain Thinking

Critical Thinking Training Course - Lesson 3Pitfalls to Reasoned Decision Making

Getting Over the BarriersDebriefMorning Wrap-UpEnergizer: Puzzle Paradise

Critical Thinking Training Course - Lesson 4The Critical Thinking Process

Critical Thinking ModelThe Standards of Critical ThinkingIdentifying the IssuesIdentifying the ArgumentsClarifying the Issues and ArgumentsEstablishing ContextChecking Credibility and ConsistencyEvaluating ArgumentsCase Study

Day 2Critical Thinking Training Course - Lesson 5A Critical Thinker's Skill Set

Asking QuestionsProbingPushing My ButtonsCritical Thinking QuestionsActive Listening Skills

Critical Thinking Training Course - Lesson 6Creating Explanations

Defining ExplanationsSteps to Building an ExplanationSmall Group Work

Critical Thinking Training Course - Lesson 7Dealing with Assumptions

Critical Thinking Training Course - Lesson 8Common Sense

Critical Thinking Training Course - Lesson 9Critical and Creative Thought Systems

Tips for Thinking CreativelyCreative Thinking ExerciseDe Bono's Thinking Hats

Critical Thinking Training Course - Lesson 10Putting It into Practice

Presenting and Communicating Your Ideas to OthersPre-Assignment PreparationPresentations

Managers, team members, owners and employees need to conduct difficult conversations at some time or another.Although difficult conversations cannot be avoided, they can be successfully managed to achieve positive outcomes.Understanding and skill development are necessary qualities that help in keeping you in control of difficult conversationsbefore, during and after it so that you can achieve the desired outcome. This highly valuable and engaging course empowers professionals to handle difficult conversations with ease to achieveprofessional success. Managing Difficult Conversations Training is now available throughout Australia includingBrisbane, Sydney, Melbourne, Adelaide, Canberra, Parramatta and Perth, and also via instructor-led online training.

Managing Difficult Conversations Course Outline

Foreword:Managing Difficult Conversations requires specialised knowledge and skill development because they are tough tohandle without it. During this training course, participants develop an understanding of where, when, why and how toconduct difficult conversations. The goal of this course is to empower professionals to be in control of a difficult conversation at all stages of it so thatthey can achieve the desired outcome. It is a necessary skill in the management of human resources, handling ofcustomers, and team management.

Outcomes:After completing this course, participants will have learned to:

Predict the results of a conversationEstablish the intent of a conversationIdentify the desired outcomeManage their body languageSpeak persuasivelyListen activelyUse probing techniquesAsk the right questions at the right timeEstablish the purpose of a difficult conversationCreate a conversation templateCreate a personalised action planUse communication skills to influence and controlMaintain safety in a conversationChoose an appropriate place for a conversationUnderstand and analyse the other personStay in control of the conversation throughout

Managing Difficult Conversations Training Course - Lesson1Introduction

IcebreakerHousekeeping ItemsThe Parking LotWorkshop Objectives

Managing Difficult Conversations Training Course - Lesson2Choosing to Have the Conversation

Considering the ConsequencesEstablishing Your Frame of ReferenceEstablishing Positive IntentIdentifying the Desired Outcome

Managing Difficult Conversations Training Course - Lesson3Toolkit for Successful Conversations

Managing Your Body LanguageSpeaking PersuasivelyActive ListeningAsking QuestionsProbing Techniques

Managing Difficult Conversations Training Course - Lesson4Choosing the Time and Place

Weighing urgencyPrivacyConsiderationTransparency and presence of 3rd parties

Managing Difficult Conversations Training Course - Lesson5Framework for Difficult Conversations

What’s Your Purpose?Steps for a Difficult ConversationCreating a Conversation Template

Managing Difficult Conversations Training Course - Lesson6Staying Safe

Anticipating conflictMutual respectCommon groundStaying in controlWhen to walk awayWhen things don't work

Managing Difficult Conversations Training Course - Lesson7Testing the waters

Practice and review in class

Managing Difficult Conversations Training Course - Lesson8Wrap up

Course reviewAction plan

The business ethics training course will teach participants a clear understanding of what business ethics is, whileproviding them with enough knowledge and practical tools to implement an ethics program at their workplace. This engaging business ethics training course is available now in Brisbane, Sydney, Parramatta, Melbourne, Adelaide,Canberra and Perth.

Business Ethics Training Course Course Outline

Foreword:Every day key decisions are made about how resources are are used and consumed in the enterprise. The ethicalimperative is to ensure that resources are used in the most appropriate way within the context of the organisation and thebroader context of the organisation in the community.Ethics should maintain a positive effect on the employees surroundings, creating an atmosphere of decision making thatfosters help and not harm. This course will pose a series of questions that will form the basis of a practical ethicalframework.


Understand what 'business ethics' isLearn how to make ethical decisionsReceive practical tools to implement ethics in the workplaceUnderstand employee rights to enable and create privacy, harassment & technology policiesUnderstand your business & social responsibilitiesLearn how to balance personal and organisation ethicsLearn when to "blow the whistle"Be able to identify unethical behaviours

Business Ethics Training Course - Lesson 1Getting Started

Workshop ObjectivesAction Plans and Evaluation FormsModule Two: What is Ethics?What Is Business Ethics?10 Benefits of Managing EthicsCase Study

Business Ethics Training Course - Lesson 2Implementing Ethics in the Workplace

BenefitsGuidelines for Managing Ethics in the WorkplaceRoles and Responsibilities

Business Ethics Training Course - Lesson 3Employer/Employee Rights

Privacy PoliciesHarassment IssuesTechnology

Business Ethics Training Course - Lesson 4Business & Social Responsibilities

Identifying Types of ResponsibilitiesCase StudyHandling Conflicting Social and Business ResponsibilitiesCase Study

Business Ethics Training Course - Lesson 5Ethical Decisions

The BasicsBalancing Personal and Organisational EthicsCommon DilemmasMaking Ethical DecisionsOvercoming Obstacles

Business Ethics Training Course - Lesson 6Whistle Blowing

Criteria and RiskThe ProcessWhen You Should “Blow the Whistle”

Business Ethics Training Course - Lesson 7Managerial Ethics

Ethical ManagementIdentifying the CharacteristicsEnsuring Ethical Behaviour

Business Ethics Training Course - Lesson 8Unethical Behaviour

Recognise & IdentifyPreventingAddressingInterventions

Business Ethics Training Course - Lesson 9Ethics in Business (I)

Organisation BasicsAddressing the NeedsEthical Principles

Business Ethics Training Course - Lesson 10Ethics in Business (II)

Ethical SafeguardsDeveloping a Code of EthicsPerforming an Internal Ethics AuditUpholding the Ethics Program

Effective delegation is one of the most valuable skills that reduces your workload and enhances productivity throughteamwork. Delegating effectively prepares employees to handle new responsibilities successfully, and also allows you towork on other important tasks. This training course in effective delegation provides necessary knowledge and skilldevelopment to help increase productivity through delegation of responsibilities.This highly valuable and effective training course is now available throughout Australia, including Brisbane, Sydney,Melbourne, Adelaide, Canberra, Parramatta and Perth and also via instructor-led online training.

Effective Delegation Training Course Outline

Foreword:Delegation is often one of the hardest skills for a manager to master. During this training course, participants receivetraining in the many of the facets of delegation, including when and whom to delegate responsibilities, understanding thedelegation process, using effective techniques to overcome problems, and more.


Understand how delegation fits into their job and increase productivityUnderstand and use different ways of delegating tasksUse Pre-assignment reviewPick up the right personUse an eight-step process for effective delegationGive better instructions for better delegation resultsGive instructions effectivelyIdentify common delegation pitfalls and learn how to avoid themUse ways to monitor delegation resultsMonitor delegationUse techniques for giving effective feedbackProvide feedbackUnderstand the importance of delegation and its resultsManage a delegation meeting

Effective Delegation Training Course - Lesson 1Getting Started

IcebreakerPre-Assignment ReviewWorkshop Objectives

Effective Delegation Training Course - Lesson 2Why Delegate?

Advantages & DisadvantagesDelegation Do's and Don'tsSelf-Assessment

Effective Delegation Training Course - Lesson 3What is Delegation?

Delegation DefinitionsLevels of DelegationGuidelines for SuccessLateral Delegation

Effective Delegation Training Course - Lesson 4Picking the Right Person

Delegation Based on Skill LevelEmployee MotivationEmployee WorkloadMatching of Skills & People

Effective Delegation Training Course - Lesson 5The Delegation Meeting

Clarity in CommunicationContext & RelevanceEnsuring UnderstandingSetting Performance StandardsDelegating AuthoritySetting SupportClarity in Expectations & CommittmentRewards & Recognition

Effective Delegation Training Course - Lesson 6Putting it into Practice

Case StudyEight Steps of Delegation MeetingActivity

Effective Delegation Training Course - Lesson 7Giving Instructions

Three Types of InstructionsExamplesPreparing Instructions

Effective Delegation Training Course - Lesson 8Monitoring Delegation

Why Monitor Delegation?Advantages of Monitoring DelegationMethods to Monitor Delegation

Effective Delegation Training Course - Lesson 9Practicing Delegation

Your Role in DelegationEmployees' Role in DelegationWhen to DelegateWhom to Delegate ToDelegating AuthorityMonitoring DelegationManaging Disappointments

Effective Delegation Training Course - Lesson 10Giving Feedback

The Ingredients of Good FeedbackWhat Makes Feedback EffectiveCase Studies

Effective Delegation Training Course - Lesson 11Becoming a Good Delegator

Characteristics of Effective DelegatorsPersonal Action PlanRecommended Readings

Effective Delegation Training Course - Lesson 12Wrapping Up

Words from the Wise

This comprehensive training course helps you to master both establishing and managing a virtual team. It will help you tohold effective meetings and group sessions, handle poor performing employees, and use tools to build trust andconfidence among employees.This dynamic training course is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide,Canberra, Parramatta and Perth.

Managing Virtual Teams Course Course Outline

Foreword:There are an estimated one billion virtual workers in 2013, and the number is expected to rise in the future. With a globalworkforce, you are provided with a cost effective and talented pool of employees to draw from.Managing a virtual team is harder because of the challenges posed by time difference and cultural differences. VirtualTeam Building and Management training course provides participants the knowledge to overcome these challenges andsucceed in creating a highly productive global workforce.


Establish an excellent virtual teamHold effective meetings and group sessionsDiscover effective ways to communicate with team membersUnderstand, respect and embrace different culturesSet clear and precise goalsProvide timely feedbackBe proactiveCommunicate easily and effectivelyStay in contactAvoid making assumptionsBuild trust and confidence among employeesUse software to manage betterHandle poor performing employeesManage a virtual team during any project

Virtual Team Building and Management Training Course -Lesson 1Getting Started

Housekeeping ItemsWorkshop ObjectivesThe Parking LotAction Plan

Virtual Team Building and Management Training Course -Lesson 2Setting Up Your Virtual Team (I)

Choose Self-Motivated People with InitiativeFace to Face Meetings at First (Kick-off Meeting)Diversity Will Add ValueExperienced with TechnologyCase Study

Virtual Team Building and Management Training Course -Lesson 3Setting Up Your Virtual Team (II)

Personality Can Count as Much as SkillsRules of EngagementIcebreakers and IntroductionsCase Study

Virtual Team Building and Management Training Course -Lesson 4Virtual Team Meetings

Scheduling Will Always Be an IssueHave a Clear Objective and AgendaSolicit Additional Topics in AdvanceDiscourage Just Being a Status ReportCase Study

Virtual Team Building and Management Training Course -Lesson 5Communication (I)

Early and OftenRules of ResponsivenessFace to Face When PossibleChoose the Best ToolCase Study

Virtual Team Building and Management Training Course -Lesson 6Communication (II)

Be Honest and ClearStay in Constant ContactDon't Make AssumptionsSet Up Email ProtocolsCase Study

Virtual Team Building and Management Training Course -Lesson 7Building Trust

Trust Your Team and They Will Trust YouBeware of "Us vs Them" Territorial IssuesShare Best PracticesCreate a Sense of OwnershipCase Study

Virtual Team Building and Management Training Course -Lesson 8Cultural Issues

Respect and Embrace DifferencesBe Aware of Different Work StylesKnow Your Team Members Cultural BackgroundCase Study

Virtual Team Building and Management Training Course -Lesson 9To Succeed With a Virtual Team

Set Clear GoalsCreate Standard Operating Procedures (SOPs)Build a Team CultureProvide Timely FeedbackCase Study

Virtual Team Building and Management Training Course -Lesson 10Dealing With Poor Team Players

Manage Their Results, Not Their ActivitiesBe Proactive, Not ReactiveCheck In OftenRemove ThemCase Study

Virtual Team Building and Management Training Course -Lesson 11Choosing the Right Tools

Communication SoftwareCollaboration and Sharing ToolsProject Management SoftwareUse What Works for You and Your TeamCase Study

Virtual Team Building and Management Training Course -Lesson 12Wrapping Up

Words from the WiseParking LotLessons LearnedCompletion of Action Plans and Evaluations

Providing criticism, even when positive, is one of the most challenging tasks. This training course in deliveringconstructive criticism provides participants with valuable knowledge and skills to help them easily and productivelyprovide criticism.This dynamic and practical training course is now available throughout Australia, including Brisbane, Sydney, Melbourne,Adelaide, Canberra, Parramatta and Perth and also via instructor-led online training.

Delivering Constructive Criticism Training Course Outline

Foreword:Constructive Criticism must be provided correctly to maximise its impact and benefits. During this training course indelivering constructive criticism, participants receive training in choosing the right place, time and occasion for givingcriticism, setting goals, prepare and plan a healthy criticism, and understanding the role of emotions and reactions indelivering constructive criticism.

Outcomes:Effective criticism helps in the management of human resources. It reduces/eliminates problematic behaviours andconflicts that negatively impact an organisation. When an employee commits an action that requires feedback or criticismit needs to be handled appropriately and skillfully.This extensive training course helps participants develop essential skills in delivering constructive criticism that positivelyimpacts an individual and the company.After completing this course, participants will have learned to:

Determine the right place to give feedbackConsider informal feedbackGather facts on the issueCreate an action planPractice toneControl and create an impactCriticise in private, praise in publicCreate a safe environment for providing criticismMonitor body languageDevelop understanding and active listeningBe collaborativeSet goalsCheck emotions and outburstsDiffuse negative emotions including angerUnderstand what not to doMeasure results

Delivering Constructive Criticism Training Course - Lesson1Getting Started

Housekeeping ItemsPre-Assignment ReviewWorkshop ObjectivesThe Parking LotAction Plan

Delivering Constructive Criticism Training Course - Lesson7Setting Goals

SMART GoalsThe Three P'sAsk for Their InputBe as Specific as PossibleCase Study

Delivering Constructive Criticism Training Course - Lesson2When Should Feedback Occur?

Repeated Events or BehaviourBreaches in Company PolicyWhen Informal Feedback Has Not WorkedImmediately After the OccurrenceCase Study

Delivering Constructive Criticism Training Course - Lesson8Diffusing Anger or Negative Emotions

Choose the Correct WordsStay on TopicEmpathiseTry to Avoid 'You Messages'Case Study

Delivering Constructive Criticism Training Course - Lesson3Preparing and Planning

Gather Facts on the IssuePractice Your ToneCreate an Action PlanKeep Written RecordsCase Study

Delivering Constructive Criticism Training Course - Lesson9What Not to Do

Attacking or BlamingNot Giving Them a Chance to SpeakTalking DownBecoming EmotionalCase Study

Delivering Constructive Criticism Training Course - Lesson4Choosing a Time and Place

Check the Ego at the DoorCriticise in Private, Praise in PublicIt Has to Be Face to FaceCreate a Safe AtmosphereCase Study

Delivering Constructive Criticism Training Course - Lesson10After the Session (I)

Set a Follow-Up MeetingMake Yourself AvailableBe Very Specific with the InstructionsProvide Support and ResourcesCase Study

Delivering Constructive Criticism Training Course - Lesson5During the Session (I)

The Feedback SandwichMonitor Body LanguageCheck for UnderstandingPractice Active ListeningCase Study

Delivering Constructive Criticism Training Course - Lesson11After the Session (II)

Focus on the FutureMeasuring ResultsWas the Action Plan Followed?If Improvement is Not Seen, Then What?Case Study

Delivering Constructive Criticism Training Course - Lesson6During the Session (II)

Set GoalsBe CollaborativeAsk for a Self-AssessmentAlways Keep Emotions in CheckCase Study

Delivering Constructive Criticism Training Course - Lesson12Wrapping Up

Words from the WiseParking LotLessons LearnedCompletion of Action Plans and Evaluations

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