The SUPERSEDE project

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For who is SUPERSEDE: • For Software developers who want to increase the acceptance of their

software.What is SUPERSEDE: • The SUPERSEDE toolset helps you, as developer, to make the best

decision to improve your software product.Why is SUPERSEDE is unique:• Unlike other toolkits, SUPERSEDE adopts a feedback-driven software engineering

perspective thus helping software developers understand the evolving user's needs.

SUPERSEDE Who, What and Why

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• An HORIZON 2020 project• Call: H2020-ICT-2014-1 (Tools and methods for Software Development)• Title: SUpporting evolution and adaptation of PERsonalized Software by Exploiting contextual Data

and End-user feedback• Started on: May 1, 2015 (Duration: 36 months)• Type of Action: RIA

- to establish new knowledge and/or to explore the feasibility of a new or improved technology, product, process, service or solution

- basic and applied research, technology development and integration, testing and validation on a small-scale prototype in a laboratory or simulated environment

• Consortium: 8 Partners (4 Academic/Research; 4 Industrial)

SUPERSEDE project details

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• Context & Vision • Project Objective• Approach

• Knowledge areas & their challenges• Use Case iterative validation

• Expected Impact• Consortium

Outline

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Context

Big data• Networked smart objects (e.g. smart shoes that

monitor your practice), smart appliances (e.g. energy metering and app to help reducing consumption) … smart city services (healthcare, transportation, e-government,…) become available at increasing speed

• These software applications exploits contextual data collected at runtime through various sensors and online data sources

• Logs on their usage produce additional data

Online End-users feedback • Users express their feedback upon their

experience in using a software application through online forums, app stores, social networks, or customized user feedback platforms, accessible on the go

• Feedback can be in the form of ratings, emoticons, textual comments … multi-modal, e.g. written text + voice or images or emoticons

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http://myexperience.sourceforge.net

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• Can we exploit feedback from end-user and big data to support the development of better quality services and applications?

• … and to accelerate their evolution life-cycle, independently of the size of the software company?

• For examples, enabling:• continuous validation of requirements• continuous improvement of service qualities (integrity, robustness, …)• continuous evolution and dynamic reconfiguration• semi-automatic identification of business use cases• tool-supported prioritization for release planning• …

Context: Challenges

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Vision

1) Collect: gathering of data both from the end-user, the execution context, usage logs

2) Analyse: reasoning about the collected data • e.g. extracting user intentions from their textual comments;

automatically generating user models from patterns of usage; derive indicators for QoS compliance / QoE

3) Decide: derive appropriate decision-making models that can be fed by user feedback and big data to enable automated and semi-automated decision-making• software evolution tasks, for instance: identifying new

requirements; identifying issues to be solved through software maintenance or evolution; etc.

• software dynamic adaptation, e.g. getting recommendations about actions to be implemented to keep QoS and QoE at a good level

4) Act: implementing the decided changes at the right moment, i.e. schedule & assess the impact of the executed actions

Adopt a feedback-driven software engineering perspective

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Vision

• for better software applications- context-awareness, personalization

(improve QoE)

Ø End-user

• for software engineering- better quality decisions in evolving

software application and services (improve resource management; artifacts coherence; final product’s quality)

- Integrated and extended mechanisms for a more situated run-time dynamic adaptation

ØSoftware engineer

Forwhat?Forwhom?

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The Objective

• TheoverallobjectiveoftheSUPERSEDEprojectistoprovidemethodsandtoolstosupportdecision-makingintheevolution andadaptation ofsoftwareservicesandapplicationsbyexploitingend-userfeedback andbigdata

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• provide methods & tools to collect end-users’ feedback and context / usage data which will be efficient, scalable and adaptable

• provide methods & tools to perform an integrated analysis of the collected data

• provide methods & tools to support decision-making in the evolution and runtime adaptation of services and applications based on user’s feedback and contextual data

• provide methods and tools to enact the decisions made together with means to assess the impact of these decisionsboth in terms of users’ quality of experienceand organization productivity

Approach: 4 main sub-objectives

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Approach: 7 Knowledge areas

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• Area 1: Feedback Gathering• Multimodal feedback communication channels• User engagement mechanisms

• Area 2: Run-time monitoring• comprehensive monitoring solution • mechanisms to ensure the correctness of the

collected data

• Area 3: User-Feedback Analysis• combining opinion mining and conversation analysis

approaches

• Area 4: Big data analysis• Integration of heterogeneous sources• Data changes/evolution

• Area 5: Software Quality• Framework that integrates QoE and QoS

• Area 6: Decision-making support• Models for decision-making (integrating data

analytics/ end-user feedback) – customizable to specific domain settings

• Area 7: Run-time Adaptation & Personalisation• Scalable solutions – customizable to specific

domain settings

Research challenges

Allthe7researchareashavetheirownresearchagendas,communities,andopenchallengesSUPERSEDEwillfocusonasubset,includingthefollowing:

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Three use cases proposed by companies will ensure:• the elicitation of relevant domain knowledge • a progressive validation of the methods and tools produced to ultimately provide evidence of potential for productivity gains

Approach: Use Cases

Demo AppsCityInfoAPI:Management

andOperation

SMART CITY INFORMATION API PLATFORM - SIEMENS

•SmartCityInformationAPIprovisionandconsumption•EcosystemforSmartCityInformationexchange•AdvancedSmartCityAppsandServicesforenergyproviders,gridoperatorsandcitizens•Runtimemonitoringofplatform•APIaccesspatternsandKPIs

Interactive Energy Savings Account - SeEnerCON

•SENERCON(softwaredeveloper,management)HomeEnergyEfficiency- Energyevaluationapplication(https://www.energiesparkonto.de)

SMART PLAYER Sport Media Application in Real Time - ATOS

•WebscastingMediaplatformforlargesportevents•SportsEventLive•Allowspeopletowatchsportvideosondemand•ApplicationinRealTime•Givestatswith:liveresultsandsportinfo•Multi-audioindifferentlanguages

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Expected Impact

• Fostertheuseofinputsfromend-users• userswillfeedtheteamdevelopingsoftware

• Allowtocollectfeedbackalongthesoftwarelifecycle• Getsupportfrommonitor,listenandcommunicatewithusers• Fosterruntimeadaptationcapacityanddynamicpersonalisation• Acceleratesoftwarelife-cycledynamicdevelopmentprocess• Fosterthedesignofapplicationstofulfillusers’ needs(QoE)and

expectations

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Consortium