Sunday, June 7, 2009 June 2009 - Toastmasters Leadership Institute 1 TEAM: T ogether E ach A chieve...

Sunday, June 7, 2009June 2009 - Toastmasters Leadership Institute 1

TEAM:TEAM: T T ogetherogether

E E achach

A A chievechieve

MMoreore

Working in the Working in the Team EnvironmentTeam EnvironmentSunday, June 7, 2009Sunday, June 7, 2009

Michel [email protected]://www.beaulieumichel.com


IntroductionIntroduction

A team is a group of people– Who works together,

– To accomplish specific, common goals.

Members share responsibility for the tasks.Members depend upon one another to

achieve the goals and the objectives.


Sport Team Distinguished Club Program

TM Club

General ManagerHead Coach

Training TLIby all club officers

President

Training Coach Education: CC, CL, AC, AL, …

VP Education

Field / Stadium Attendant

Guest receptionMeeting logistic

Sergeant at Arms

Scouting / Recruiting New Members 4+4

VP Membership

Promotion / Media New Members 4+4

VP Public Rel.

Score & Statistics Roster, Officers List

Secretary

Tickets & Salaries Dues Submission Treasurer


Agenda Agenda

Five Critical Areas Developing team relations Encouraging commitment (exercise) Building trust-- Break --

Fostering collaboration Resolving conflict (exercise)

TE-OH #2mod


Teams BenefitTeams Benefit

individual members the leader the organization

Developing Teams Relations - TE-OH #1


Teams members must Teams members must feel they …feel they …

Belong Have power Have access to resources Can speak freely

Can participate in planning, doing and leading

Developing Teams Relations - TE-OH #3


Exercise 1 (1 of 2)Exercise 1 (1 of 2)You are on the Team of the incoming club officers. The quality of your Toastmasters Club Meetings has

declined in the past few months. Only nine or ten members attend regularly and often those scheduled for meeting roles don’t even show up.Programming in weak.

Your club leaders have asked you and the others Club members to help the Club improve its meetings.

Why is it in your best interest to commit to your team and its goals?

Use WIIFM


Exercise 1 (2 of 2)Exercise 1 (2 of 2)Please organize in teams of 5 to 7 peopleChoose a leader / representativeAssign a number to each Team Member1, 2, 3, 4, …

alone: (2 minutes) list your ideasas a team: (5 minutes) to consolidateall together: exchange ideas


Teams are an effective means Teams are an effective means of reaching goals! ( 1 of 2 )of reaching goals! ( 1 of 2 )

The task have to be done by someone else

The task is too big for one personThe task requires many areas

of expertiseThe results have to be predictable


Teams are an effective means Teams are an effective means of reaching goals! ( 2 of 2 )of reaching goals! ( 2 of 2 )

The Master Mind principle:– Coordination of knowledge and effort, in a

spirit of harmony, between two or more peoplefor the attainment of a definite purpose.

The psychic aspect:– No two minds ever come together

without, thereby, creating a third invisible, intangible force which may be likened to a third mind.

From ‘Think and Grow Rich’By Napoleon Hill

Mind

Mind

Mind

Mind

Mind

Mind


Teams members build trustTeams members build trust

Communicating openly/honestly Listening to/respecting

others’ opinions Demonstrating commitment Demonstrating ability to learn Displaying loyalty

Building Trust - TE-OH #6


Leaders Earn Trust By …Leaders Earn Trust By …

1. Communicating openly/honestly2. Listening to/respecting

others’ opinions3. Being loyal4. Being decisive, fair, consistent

Building Trust - TE-OH #7


Break Break – –

10 minutes10 minutes



E E achach

A A chievechieve

MMoreore


IntroductionIntroduction

A team is a group of people– Who works together,

– To accomplish specific, common goals.

Members share responsibility for the tasks.Members depend upon one another to

achieve the goals and the objectives.


Sport Team Distinguished Club Program

TM Club

General ManagerHead Coach

Training TLIby all club officers

President

Training Coach Education: CC, CL, AC, AL, …

VP Education

Field / Stadium Attendant

Guest receptionMeeting logistic

Sergeant at Arms

Scouting / Recruiting New Members 4+4

VP Membership

Promotion / Media New Members 4+4

VP Public Rel.

Score & Statistics Roster, Officers List

Secretary

Tickets & Salaries Dues Submission Treasurer


Agenda Agenda

Five Critical Areas Developing team relations Encouraging commitment (exercise) Building trust-- Break --

Fostering collaboration Resolving conflict (exercise)

TE-OH #2mod


Communication TipsCommunication Tips Share information Provide feedback / motivation Encourage participation

Communicate directly Keep it simple Explain Use the right medium

Fostering Collaboration -TE-OH #4


Team Leaders Provide Team Leaders Provide StructureStructure

1. Ensure authority matches responsibility

2. Establish roles / accountability3. Define boundaries4. Identify expectations

Fostering Collaboration - TE-OH #5


Conflict occurs whenConflict occurs whenpeople have …people have …

Differing: needs objectives values

Resolving Conflict - TE-OH #8

Differing expectations Differing perceptions Unwillingness to resolve conflict


Approaches to ConflictApproaches to Conflict

1. Avoidance2. Accommodation3. Win / Lose4. Compromise5. Consensus (Win / Win)

Resolving Conflict - TE-OH #9


Reaching a ConsensusReaching a Consensus

1. Encourage everyone to speak2. Emphasize agreements3. Determine seriousness

of objections4. Continually sum up

agreement areasResolving Conflict - TE-OH #10


Exercise 2 (1 of 2)Exercise 2 (1 of 2)You are on the Team of the incoming club officers. Your Toastmasters Club has 35 members, with 30 attending

meetings regularly. The club meets weekly for an hour at noon and each meeting features three prepared speeches.In the past few months, several members have been giving speeches that were not based on manual projects.

Other members who are trying to complete the basic Communication and Leadership program manual and begin working in the advanced manuals have complained.

The members who prefer giving non-manual speeches claim the right to give any type of speech they want. The members who are working in the manuals say that only manual speeches should be permitted, since everyone joined the Club to learn speaking skills and the manuals help them to do so.

The Club Executive Committee has asked “All Club Members” to resolve the problem.


Exercise 2 (2 of 2)Exercise 2 (2 of 2)Please organize in teams of 5 to 7 people Choose a leader / representative Assign a number to each Team Member 1, 2, 3, 4, …

All odd (1, 3, 5, …) players are for non-manual speeches All even (2, 4, 6, …) players are for manual speeches only

as a team: 5 minutes to get every one point of view as a team: 5 minutes to reach a consensus all together: exchange ideas on the solution all together: discuss the process


Provide Training (1 of 2)Provide Training (1 of 2)Two-Way Communication

–Seek first to understand then to be understood (S. Covey)

Conflict resolution (Negotiation)–Win-Win when possible

Problem solving–Encourage application of

Master Mind principle


Effective meetings–Agenda and minutes

Organizing (preparation)–Important and Urgent

Provide Training (2 of 2)Provide Training (2 of 2)


SummarySummaryWhat did we learn?

– Teams are an effective way to achieve goals

– Teams need leaders– Team building requires commitment,

ideas and efforts– Team members training improve results

How are you going to apply your skills?– See & know => do & remember => teach & understand

Feedback of training session



E E achach

A A chievechieve

MMoreore

Sunday, June 7, 2009 June 2009 - Toastmasters Leadership Institute 1 TEAM: T ogether E ach A chieve...

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