Sunday, 10th July 2016 Michaelmas Cay 2 Room

Concurrent 5

My Aged Care

Mr. Gerald Griffin

AGED CARE REFORM

Gerald GriffinState Manager, Aged Care Delivery, QueenslandAustralian Government Department of Health9 July 2016

What we will cover today

• New State Manager for Aged Care in Queensland

• Ageing and aged care in context

• Aged care reform and next steps

• Updates on key initiatives

3

SN1

Slide 3

SN1 Change to New State Manager for Department of Health, Queensland OfficeNAUGHTON, Sally, 21/06/2016

Ageing and aged care in context

4 August, 2016 4

4 August, 2016 5

An entry into Australia’s aged care system

• Gateway into aged care• Central Client record • The National Screening and

Assessment Form (NSAF)• Web based portals for clients,

assessors and service providers

• Electronic matching and referral to services

• Offline assessment capability• Enhanced service finders on

the My Aged Care website

My Aged Care – client pathway

Inbound referral

Holisticassess-

ment

Match and refer

Service planning

and delivery

Monitor client’s care

needs

Personalised client record to reduce the number of times they have to tell their story

BE

NE

FITS

Holistic need assessmentIdentification of service options based on need

Provider/ services identified with help from contact centre/ assessor to meet needs and client choice

Care planning with provider based on holistic assessment of needs

Client knows they can review services if care needs change, and how to do so

PRO

CES

S

My Aged Care Operational Statistics

From 1 July 2015 to 30 April 2016, there have been:

• Over 7,000 aged care organisation outlets activated in My Aged Care

• Approx. 540,000 calls answered by the My Aged Care contact centre

• Over 2.4 million visits to the My Aged Care website• Approx. 230,000 clients have registered on My Aged Care• Over 250,000 assessment referrals • Over 301,000 service referrals have been issued for clients

8

Average call waiting times

0

60

120

180

240

300

360

420

480

540

600

Jul‐15 Aug‐15 Sep‐15 Oct‐15 Nov‐15 Dec‐15 Jan‐16 Feb‐16 Mar‐16 Apr‐16

Waitin

g Time (Secon

ds)

Average waiting time for calls to be answered by month

Average waiting time forCalls to be Answered

Improving functionality and processes

• We have made some significant enhancements to functionality and processes since July 2015, including:

Improvements to the useability of the Portals Improvements to Assessment Improvements in the Contact Centre

• In considering future system enhancements, we will continue to work with key users to identify priority areas based on their experience.

• Critical focus on improving performance of the contact centre and the system.

Aged Care Assessment Team (ACAT) transition

4 August, 2016 11

• The ACATs transitioned to full use of My Aged Care during February and March 2016, allowing them to:o register clients with My Aged Care

o undertake assessments using the National Screening and Assessment Form

o prepare support plans with the client

o make Delegate decisions and transfer those to DHS Payment System

o match and refer clients to service providers or issue a referral code to clients to self manage choosing a provider

All ACATs should now be using the My Aged Care systemAll providers need to be set up to receive referrals

Quality improvements going forward

• Contact Centre Enhancement Project

• We are reviewing and analysing business processes to identify areas

of improvement for all users.

• The focus is now on quality of the end-to-end process

• We are reviewing how the system works from the point of view of:

• the contact centre• assessors• providers

Supporting My Aged Care

• We have seen transformational change together

• Together we have had the agility to learn and adapt

• We have a joint role in success

13

Commonwealth Home Support Programme (CHSP)

14

The CHSP makes improvements by

Streamlining entry-level support services

Standardising entry and assessment through My Aged

Care

Increased sustainability through

client contribution

Reducing red tape for providers

Delivering services and support with a wellness approach

CHSP services

- Service types include:

15

Meals

Home Modifications

Transport

Nursing

Personal Care

Allied Health Services

- CHSP Service Gap Analysis

15

Home maintenance

Domestic Assistance

Social Support – Individual

Social Support – Group

CHSP and My Aged Care

• Direct-to-service-referrals

• Where there is a need for immediate health or safety intervention and the services are for nursing, personal care, meals or transport

16

Consumer Directed Care (CDC)

17

CDC Model

Restorative or reablementframework

Involvement in developing care

plansPersonal budgets

Choice in service delivery

Home Care Reforms

The Increasing Choice in Home Care was announced in the 2015-16 Budget and will commence on 27 February 2017

The home care package will follow the consumer

Consistent national approach to prioritising access to home care

Reduce red tape and regulation for providers

From February 2017: Funding will follow the consumer

Provider A

25 places

20 places

Provider B

Consumer

Home care package, including any unspent

funds, move with consumer

• Home care package moves with the consumer, including unspent funds

• Provider B can expand its Gold Coast service to accept additional consumers

• No ACAR for home care

Brisbane service Gold Coast service

19

Prioritisation of access to home care

20

Changes to approved provider arrangements

No longer apply for ACAR

Removal of existing arrangements that govern management of allocated

places Streamlining of approved

provider application process

4 August, 2016 21

Short-Term Restorative Care (STRC)

• The Short-Term Restorative Care (STRC) Programme will increase care options to older people

• It is anticipated that a competitive process to allocate STRC places will be held following cessation of caretaker

• From early 2017, care will start being delivered to eligible recipients

• Enquiries can be sent to STRC@health.gov.au.

22

Quality Indicators Update

• Phase 1 of the national voluntary QI Programme in residential care began on 1 January 2016

• All residential aged care facilities encouraged to participate from April 2016

• Pilots for consumer experience and home care are underway.

23

Update on Single Aged Care Quality Framework

Single set of aged care standards

Streamlined quality assessment

Consumer choice and control

Improving performance and encouraging innovation

2016-17 Budget Measures

• Changes to residential aged care funding arrangements

• Changes to the Viability Supplement

• Unannounced compliance visits

• Home and Community Care in Western Australia

• My Aged Care

Consultation and co-design

26

• There is a range of consultations occurring over the next few months.

• Ongoing communication, change management and transition activities.

• Opportunities to participate will be advertised in emails and newsletters to the sector, website and through direct contact with you.

26

27

Information and resources

Advice to the Aged Care Industry - Subscribe at:• www.dss.gov.au/agedcareupdates

Aged Care Reform Enquiries• agedcarereformenquiries@health.gov.au

Department of Health website • www.health.gov.au

Department of Health YouTube• www.youtube.com/user/healthgovau

Aged Care Webinars• www.dss.gov.au/agedcarewebinars

THANK YOU Inquiries regarding aged and community care:(07) 3037 4770Qld.Aged.Care.Programmes@health.gov.au

myPHN Bronze Sponsors

Office of Industrial Relations