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INTRODUCTION

Sunsilkis a hair care brand, primarily aimed at women, produced by the Unilevergroup,which is now considered the world's leading company in hair conditioning and the second largest

in shampoo[1]

. Sunsilk is Unilevers leading hair care brand, and ranks as one of the Anglo-Dutchconglomerate's billion dollar brands". Sunsilk shampoos, conditioners and other hair care

products are sold in 69 countries worldwide.

Sunsilk is sold under a variety of different names in markets around the world including Elidor,Seda and Sedal. The brand is strongest in Asia, Latin America and the Middle East and is the

number one hair care brand in India, Brazil, Argentina, Bolivia, Bangladesh, Sri Lanka andThailand

HISTORY

Sunsilk was launched in the UKin 1954, and by 1959 it was available in 18 different

countries worldwide. At the time, Sunsilk had an advantage over other shampoos in the marketas it only needed one application, and so meant washing less natural oils from the hair. Sunsilk

cream shampoo for dry hair was launched in 1956.

In 1958, a new transparentpolythene tube for the liquid shampoo was introduced as analternative large size pack to the bottle. Sunsilk was also available in such tubes.

In 1960, Sunsilk Tonic shampoo was launched, containing skin healing ingredient Allantoin

designed to help keep the scalp free from infection.

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In 1961, Sunsilk Liquid shampoo was re-launched to Sunsilk Beauty, because Liquid in thename, originally used to distinguish the product from powdered shampoos had become

meaningless as the majority of shampoos were now in liquid form.

In 1962, Sunsilk was marketed as a range of shampoos for different hair types.

Sunsilk significantly improved product formula and launched new variants in 1966: the firstmajor shampoo to contain olive oil, which acted as conditioner to make hair soft andmanageable; shampoo for dull hair, which restored hairs natural shine; lemon shampoo for

greasy hair with deep cleansing ingredients.

Sunsilkhair spray was first launched in 1964 to enter an expanding hair-spray market, but in1966 a new product formula was developed which gave hold, even in damp weather whilst still

caring for hair. The hair spray contained a French perfume and could easily be removed bybrushing or shampooing it out.

In 1969, all Sunsilk shampoo was re-packaged in new PVC bottles, which were larger than

traditional glass bottles for the same price.

Sunsilk conditioner was launched in 1971 with three variants for dry, normal and greasy hair. In

1973, Sunsilk launched an aerosol dispensed setting lotion. An economy size shampoo bottlewas introduced for Sunsilk in 1974.

In 1975, Sunsilk became the biggest name in hair care with 1,000,000 packs being sold every

week.

In 1980, the whole Sunsilk range was re-launched, with improved formulations andpackaging

design to bring the brand into the 1980s.

In 1985, Sunsilk styling mousse was launched and 2 years later a conditioning mousse followed.

In 2001, Sunsilk moved into the hair colourant market for Asian-type dark hair, offering a rangeof sevenpermanent colours from natural black to copper with purple, red and gold tints.

In 2003, Sunsilk launched a new range of shampoos and conditioners, which were developed tomeet womens hair needs and reflect the way women think about their hair. The fake institute (a

trademark by Sedal[2]

) "Elida Hair Institute" developed the products in response to marketresearch. Each product contained a unique formulation of ingredients, combining the best from

natural and scientific worlds to help combat common hair problems.

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Market Segmentation:

The demographic or geographic segmentation is not as important as it is based upon the life-

styleas well as customers preferences despite of their demography or geography. The coresegmentswere:

-Dream soft & Sooth

-Stunning Black Shine

-Lusciously Thick & Long

-Anti-Dandruff Solution

Hair Fall Solution Sunsilk is Co-creation formula created by exprts. They came with this idea to

grab the market and to be superior in the market. From 2009 Sunsilk started workingWith a number of professional hair "experts" to develop new and improved products.Each hair

issue"variant links to an "expertwith the relevant specialist hair knowledge. Forexample,

Dr Francesca Fusco, a New York dermatologist, co-created a hairfall variant forthe brand.

Thelineup also includes: Jamal Hammadi for Black Shine, Rita Hazan for VibrantColour,

TeddyCharles for Plumped Up Volume, Thomas Taw for Damage Reconstruction,Ouidad

for Defined Curls and Yuko Yamashita (known for Japanese hair straightening) for PerfectStraight. This is the way they are catering to people who are extremely conscious about the

product they are using and the people who make choice of product on medical terms.

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TARGET MARKET

The main target market of Sunsilk is females between the ages group 16-40 belonging to thelower

and middle income classes. But in their promotional activities, they cover the wholemarket irrespectiveof these classes.Sunsilk target its market on the basis of consumer buying behavior, income level, and

purchasingpower of people. For which quantity of the product can be changed according to the income

andpurchasing power of the consumers as in case of Sunsilk 120ml and 5ml packs are also availableto

target low income group.

STOCK KEEPING UNIT (SKUs)With quality ingredients and innovative formulations, Sunsilk are rich and Sunsilk conditioners are thick and

cream to give you simply beautiful hair with same price for each category.

Packaging and labeling:

-Effective packaging-Provide Effective and efficient information regarding usage of product.

Sachet and bottles both are sleek, stylish and compact.

Attractive packaging provide Manufacturing date, expiry date and price of the product.

Proper cutting edge is available in sachet.

Different colors are used for different variety.Family of Products

Personal & Beauty - Cosmetics, Oral Care, Hair CareHouse & Home Laundry care, Dish Soap,Snacks & CoffeeHealth & Wellness Prescription drugs, Health CareBaby & Family- Pre-care

& Nutrition

Marketing Mix (4Ps)1.PRODUCT

Currently, the range consists of:

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-Yellow Sunsilk

with Bio Proteins from Vegetable Extracts:Normal hair needs wholesome nourishment. New Sunsilk with

Bio Protein extracted from Vegetablemilk has nutrients that deeply penetrate each hair strand, to nourish it leavinghair strong and beautiful.

-Black Sunsilk

with Melanin from Plant Extracts:Dull hair needs a rich black shine. New Sunsilk with Melanin extractedfrom plants serves thispurpose very effectively. It helps in the growth and retention of the black color of hair,

giving it arich black shine

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-Green Sunsilk

with Fruitamins Vitamins from fruit Extracts:Thin and limp hair needs extra body and volume. New sunsilk with Fruitamins has natural extractsfrom fruit that

contains Vitamins. These vitamins help in giving extra body, shine and amazingmanageability to the thinning andlifeless hair.

-Pink Sunsilkwith yoghurt proteins :Dry hair needs wholesome conditioning, extra shine and style. New Sunsilk with yoghurt

proteinsmakes the dry hair full of life. Its especial ingredients moisturize each hair right to its tipsleaving itshiny and beautiful.

-orange sunsilkwith active nutrients from citrus extracts:the advanced formula of orange sunsilk is the result of the latest research.

This shampoo isespecially designed for oily hair type that looks flat and greasy due to the excess of

moisture. Newsunsilk with active ingredients from citrus extracts cleans the excess oil off hair while its

nutrientsdeeply PENETRATE EACH HAIR STRAND TO NOURISH IT CUSTOMER REVIEW OF PRODUCT USAGE

PRICE

S u n s i l k c l a i m s t o p r a c t i c e v a l u e - b a s e d p r i c i n g i n w h i c h t h e c u s t o m e r s

pe r ce pt io n of th eproducts price provides a starting point for developing the marketing mix of

th e pr oduc t. Theresearch department determines this price usually by using focus groups. The price of re 1 and

2for sunsilk shampoo sachets shows how the price also reflects a concern to make the

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purchasemore convenient, since the rupee is denoted in this value.sunsilk is also available in rs 45 and rs 169

price bottles to cater to thedemands keeping in mind the wants of this particular customer segment.the pr im ar y

importance of this value-based pricing is that the product demand will be muchhigher if its price

is in line with the customers perception of its value. one crucial concern for value-based pricing is

strict management of cost in order to be able to make a profit at the value-based pr ice .

PROM

OTION:

-Build top of the line consumers awareness.

-Creating a personality of the brand.

-Besides having these general objectives, the advertising objectives are set avoiding to

theadvertising strategy for each product, e.g. Sunsilk advertising objectives since it was beingre-launched were:

-To increase the usage.

-Conditioning benefits.

-Makes the hair appear clean and shiny.

-Imparts a feeling of freshness-due to fragrance

-Easy to manage, silky, soft hair.

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METHODS ADOPTED TO PROMOTE THE BRAND NAME

OF SUNSILK

-Actresses as spokespersons

-Co-marketing

-Some of these films were made exclusively for retailers like Wal-Mart and

-were telecast in-store

-Sponsor for fashion shows

PLACETo reach as many towns and villages as we can

There are different distributors for different areas. They are carefully selected and their performanceis constantly

evaluated.

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Identifying competitorsPure competition:

Sunsilk exists in the pure competition.Analyzing competitors:

The new Sunsilk shampoo aims to fulfilling the need of its targetmarket by offering a

high quality, assessment of concept in term of acceptability, credibility,and perceived benefitsthat it offers a healthy choice shampoo alternative to target customer.Classes of competitors:

In urban areas,Sunsilk

is acting as a market challenger againstHead & Shoulder

.Sunsilk

has got the advantage of keeping their prices lower thanHead & Shoulder

shampoos butHead & Shoulder

has captured a bigger share of the market due to its intense promotionalactivities.Competitor review:

The major competitor of Sunsilk in rural areas is BIO AMLA and in urban areasSunsilk m a i n l y c u t t h r o a t o f H e a d & S h o u l d e r . T h e m a i n

a d v a n t a g e o f B I O A m l a i s h e r b a l composition, low prices, which attract ruralmarket but in term of quality they are far behindSunsilk shampoo. In urban areas Sunsilk

act ing market challenge wit h Head & Shou lder.Sunsilk has got the advantage of keepingtheir prices lower than P&G but P&G has captured

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a l a r ge mar ke t s ha r e due t o i t s i n t ens e p r omot i ona l ac t i v i t i e s . Gener a l l y ,Cu t e wo r k as a market follower as it doesnt go for any innovative action.

Market share:Sunsilk as a market competitor, t hey are st eadily ga ining market share. At present

market situation, they capture 34% of total market share.Figure: Market ShareMind Share:

to buy a shampoo rational consumers firstly think about Sunsilk due tothe promotional strategies of Sunsilk. So that Sunsilk rapidly increase their mind share.

Figure: Mind Share

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Heart Share:Due to reach product and marketing attributes & features Sunsilks mind sharein total

competitive market is higher than any other brand. Consumer would like tochooseSunsilk as their first choice.

Figure: Heart ShareCompetitive Strategies for Sunsilk

Defining the strategic objective:The

Sunsilk Shampooaims at fulfilling the needs of its target market by offering a highquality,

assessment of the concept in terms of its acceptability, credibility andperceived benefits

,that it offers a healthy choice shampoo alternative to the targeted consumer.

Thetheme of the product shall be anchored around the motto.Expanding the total market:

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Sunsilk is very sensitive to increase its market. Its sometime very challenging for afirm toexpand its total market. Sunsilk basically wishes to increase new customer and more

usage.

New customers

:

Sunsilk trying to attract buyers who are unaware of the product or who areres ist ing it becauselack of such features. Sunsilk using market penetration strategy, newmarket segment

strategy and geographical expansion strategy for searching new consumers.Very attractiveadvertising and other propositional activities perform a vital role in this case.

More usage:Sunsilk recently increase the amount, level and frequency of consumption. Italso

improves packaging and redesigns the product. It offers larger package sizes and makestheproduct more available. They emphasize more on marketing program, which inform

theconsumer about the brand and it frequently develops the product which also spurs new uses.Choosing General Strategy:

1.Flank Attack:

Sunsilk can follow segmental strategy. In market Head & shoulderstargeting mainlyhigh and middle class people but big portion in lower class consumer could not adopt their

produc t. So , Sunslik targeting the lower class, who have lower income and launch newproduct at a lower price.2.

Frontal Attack:

Su nsi lk can laun ch new sha mpoo comb inin g co ndi t ione r , ant i -dandruff, andshinning in a one product as follow as Head & Shoulders.3.Bypass Attack:

Sunsilk can introduce anti-dandruff shampoo and provide an extraconditioner in apackage.

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Introduction

The first of the fourproduct life cycle stages is

the Introduction Stage. Any business that is launching a new product needs to appreciate that thisinitial stage could require significant investment. This isnt to say that spending a lot of money at

this stage will guarantee the products success. Any investment in research and new product

development has to be weighed up against the likely return from the new product, and aneffective marketing plan will need to be developed, in order to give the new product the bestchance of achieving this return.

Challenges of the Introduction Stage

Small or no market: When a new product is launched, there is typically no market for it, or if a

market does exist it is likely to be very small. Naturally this means that sales are going to be lowto start off with. There will be occasions where a great new product or fantastic marketing

campaign will create such a buzz that sales take off straight away, but these are generally specialcases, and it often takes time and effort before most products achieve this kind of momentum

High costs: Very few products are created without some research and development, and oncethey are created, many manufacturers will need to invest in marketing and promotion in order to

achieve the kind of demand that will make their new product a success. Both of these can cost alot of money, and in the case of some markets these costs could run into many millions of

dollars.

Losses, Not Profits: With all the costs of getting a new product to market, most companies willsee negative profits for part of the Initial Stage of the product life cycle, although the amount and

duration of these negative profits does differ from one market to another. Some manufacturerscould start showing a profit quite quickly, while for companies in other sectors it could take

years.

Benefits of the Introduction Stage

Limited competition: If the product is truly original and a business is the first to manufacture

and market it, the lack of direct competition would be a distinct advantage. Being first could helpan organisation to capture a large market share before other companies start launching competing

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products, and in some instances can enable a businesss brand name to become synonymous withthe whole range of products, like Walkman, Biro, Tannoy and Hoover.

High Price: Manufacturers that are launching a new product are often able to charge prices that

are significantly above what will eventually become the average market price. This is because

early adopters are prepared to pay this higher price to get their hands on the latest products, andit allows the company to recoup some of the costs of developing and launching the product. Insome situations however, manufacturers might do the exact opposite and offer relatively low

prices, in order to stimulate the demand.

Product Life Cycle Management

The initial stage of the product life cycle is all about building the demand for the product with

the consumer, and establishing the market for the product. The key emphasis will be onpromoting the new product, as well as making production more cost-effective and developing the

right distribution channels to get the product to market.

Growth

Growth stage is the second ofstages in the product life cycle, and for many manufacturers this is

the key stage for establishing a products position in a market, increasing sales, and improvingprofit margins. This is achieved by the continued development of consumer demand through the

use of marketing and promotional activity, combined with the reduction of manufacturing costs.How soon a product moves from the Introduction stage to the Growth stage, and how rapidly

sales increase, can vary quite a lot from one market to another.

Challenges of the Growth Stage

y Increasing Competition: When a company is the first one to introduce a product into themarket, they have the benefit of little or no competition. However, when the demand for their

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product starts to increase, and the company moves into the Growth phase of the product life

cycle, they are likely to face increased competition as new manufacturers look to benefit from a

new, developing market.

y Lower Prices: During the Introduction stage, companies can very often charge early adopters apremium price for a new product. However, in response to the growing number of competitors

that are likely to enter the market during the Growth phase, manufacturers may have to lower

their prices in order to achieve the desired increase in sales.

y Different Marketing Approach: Marketing campaigns during the Introduction stage tend tobenefit from all the buzz and hype that surrounds the launch of a new product. But once the

product becomes established and is no longer new, a more sophisticated marketing approach

is likely to be needed in order to make the most of the growth potential of this phase.

Benefits of the Growth Stage

y Costs are Reduced: With new product development and marketing, the Introductionstage is usually the most costly phase of a products life cycle. In contrast, the Growth

stage can be the most profitable part of the whole cycle for a manufacturer. As productionincreases to meet demand, manufacturers are able to reduce their costs througheconomies of scale, and established routes to market will also become a lot more

efficient.y Greater Consumer Awareness: During the Growth phase more and more consumers

will become aware of the new product. This means that the size of the market will start toincrease and there will be a greater demand for the product; all of which leads to the

relatively sharp increase in sales that is characteristic of the Growth stage.y Increase in Profits: With lower costs and a significant increase in sales, most

manufacturers will see an increase in profits during the Growth stage, both in terms of theoverall amount of profit they make and the profit margin on each product they sell.

Product Life Cycle Management

The standard Product Life Cycle Curve typically shows that profits are at their highest during theGrowth stage. But in order to try and ensure that a product has as long a life as possible, it is

often necessary for manufacturers to reinvest some of those profits in marketing and promotionalactivity during this stage, to help guarantee continued growth and reduce the threat from the

competition.

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Maturity

After the Introduction and Growth stages, aproduct passes into the Maturity stage. The third of the product life cycle stages can be quite a

challenging time for manufacturers. In the first two stages companies try to establish a marketand then grow sales of their product to achieve as large a share of that market as possible.

However, during the Maturity stage, the primary focus for most companies will be maintainingtheir market share in the face of a number of different challenges.

Challenges of the Maturity Stage

y ales Volumes Peak: After the steady increase in sales during the Growth stage, the marketstarts to become saturated as there are fewer new customers. The majority of the consumers

who are ever going to purchase the product have already done so.

y Decreasing Market Share: Another characteristic of the Maturity stage is the large volume ofmanufacturers who are all competing for a share of the market. With this stage of the product

life cycle often seeing the highest levels of competition, it becomes increasingly challenging for

companies to maintain their market share.y Profits Start toDecrease: While this stage may be when the market as a whole makes the most

profit, it is often the part of the product life cycle where a lot of manufacturers can start to see

their profits decrease. Profits will have to be shared amongst all of the competitors in the

market, and with sales likely to peak during this stage, any manufacturer that loses market

share, and experiences a fall in sales, is likely to see a subsequent fall in profits. This decrease in

profits could be compounded by the falling prices that are often seen when the sheer number of

competitors forces some of them to try attracting more customers by competing on price.

Benefits of the Maturity Stage

y Continued Reduction in Costs: Just as economies of scale in the Growth stage helped toreduce costs, developments in production can lead to more efficient ways to manufacture

high volumes of a particular product, helping to lower costs even further.y Increased Market Share Through Differentiation: While the market may reach

saturation during the Maturity stage, manufacturers might be able to grow their marketshare and increase profits in other ways. Through the use of innovative marketing

campaigns and by offering more diverse product features, companies can actually

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improve their market share through differentiation and there are plenty of product lifecycle examples of businesses being able to achieve this.

Product Life Cycle Management in the Maturity Stage

The Maturity stage of the product life cycle presents manufacturers with a wide range ofchallenges. With sales reaching their peak and the market becoming saturated, it can be very

difficult for companies to maintain their profits, let alone continue trying to increase them,especially in the face of what is usually fairly intense competition. During this stage, it is

organizations that look for innovative ways to make their product more appealing to theconsumer that will maintain, and perhaps even increase their market share.

Decline

The last of the product life cycle stages is theDecline stage, which as you might expect is often the beginning of the end for a product. When

you look at the classicproduct life cycle curve, the Decline stage is very clearly demonstrated bythe fall in both sales and profits. Despite the obvious challenges of this decline, there may still be

opportunities for manufacturers to continue making a profit from their product.

Challenges of the Decline Stage

y Market in Decline: During this final phase of the product life cycle, the market for a product willstart to decline. Consumers will typically stop buying this product in favour of something newer

and better, and theres generally not much a manufacturer will be able to do to prevent this.

y Falling Sales and Profits: As a result of the declining market, sales will start to fall, and the overallprofit that is available to the manufacturers in the market will start to decrease. One way for

companies to slow this fall in sales and profits is to try and increase their market share which,

while challenging enough during the Maturity stage of the cycle, can be even harder when a

market is in decline.

y Product Withdrawal: Ultimately, for a lot of manufacturers it could get to a point where they areno longer making a profit from their product. As there may be no way to reverse this decline,

the only option many business will have is to withdraw their product before it starts to lose

them money.

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Benefits of the Decline Stage

y Cheaper Production: Even during the Decline stage, there may be opportunities for somecompanies to continue selling their products at a profit, if they are able to reduce their costs. By

looking at alternative manufacturing options, using different techniques, or moving production

to another location, a business may be able to extend the profitable life of a product.y Cheaper Markets: For some manufacturers, another way to continue making a profit from a

product during the Decline stage may be to look to new, cheaper markets for sales. In the past,

the profit potential from these markets may not have justified the investment need to enter

them, but companies often see things differently when the only other alternative might be to

withdraw a product altogether.

Product Life Cycle Management

Many products going through the Decline stage of the product life cycle will experience a

shrinking market coupled with falling sales and profits. For some companies it will simply be acase of continuing to manufacture a product as long as it is economically viable, but withdrawing

it as soon as thats not the case. However, depending on the particular markets involved, somecompanies may be able to extend the life of their product and continue making a profit, by

looking at alternative means of production and new, cheaper markets. Even in the Decline stage,a product can still be viable, and the most successful manufacturers are those that focus oneffective product life cycle management, allowing them to make the most from the potential of

each and everyproduct the

companylaunches.

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