Summer Training Report 10

8/8/2019 Summer Training Report 10

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SUMMER TRAINING REPORT

ON

CUSTOMER SATISFACTION TOWARDS ON-LINE

SHARE

TRADING WITH SPECIAL REFERENCE TO RELIGARE

SECURITIES LTD. IN RAIPUR CITY

BY

PAWAN KUMAR RAO

2009- 2010

IN PARTIAL FULFILLMENT OF

MASTER OF BUSINESS ADMINISTRATION

DISHA INSTITUTE OF MANAGEMENT AND TECHNOLOGY

RAIPUR (C.G.)


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DECLARATION

I PAWAN KUMAR RAO hereby declare that this report is the record of

authentic work carried out by me during the academic year 2009-2010 in

RELIGARE SECURITIES LIMITED, 1st Floor Nagdev Plaza, Kachahri

Chowk Raipur (C.G.)

PAWAN KUMAR RAO

MBA 3rd SEM

DIMAT, Raipur


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AKNOWLEDGEMENT

The satisfaction that is generated by the successful

completion of a task would remain unfulfilled without mentioning people

who have encouraged and guided at every step toward the completion

of the task.

I express my sincere thanks to Prof. R. K. Mishra Principal,

Faculty of mgmt DIMAT, Raipur for suggestion and help to prepare this

project.

I express my deep sense of gratitude to my external guide Mr.

Sanjeev Shrivastava (Area Manager) & Mr. Vidya Bhushan Tiwari

(Sales Manager), for offering me suggestions and help in successfully

completing my project report. . He has been a constant source of

inspiration and motivation.I would like to express my sincere thank all the department heads, in-

charge and the administrative staff of the organizations for giving me

relevant information and support required to complete my study.

I humbly acknowledge there is always some scope for further

improvement and to that end sincerely I invite valuable suggestions of

your by which my future assignments, projects could be benefited.

PAWAN KUMAR RAO


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ABSTRACT

Abstract is the essence of the entire report. The objective of abstract is to

provide an overview of the content. An abstract should be independent and

should stand-alone. This report has been a great learning experience for me;

at the same time it gave me enough scope to implement my analytical ability.

According to my research topic, I have searched about the customer

satisfaction towards online trading with special reference to Religare

securities limited in Raipur city. Then there are some aspects on which I

focused.

I discussed with company official and domain faculty.

I searched information by the help of primary data collection tools like

questionnaires & survey method.

The third step taken by me is the formation of questionnaire by which I

got information from organization and peoples.

In fourth step I analyzed all the data which I got during the research.

Some of the people of Raipur city are aware about share market but they

have some misunderstanding and misperception about share market. For

them it is just like a speculation or gambling thats why they dont want to

invest their money in share market.This Project report helps me to know

about share market.


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CONTENTS

S. No. Topic Page No.

1. Introduction to Indian market 1-4

Money Market 1

Capital Market 1-2

Primary market 2-3

Secondary market 3-4

2. Financial Services Sector 5-11

Introduction 5

Emergence of Financial ServicesIndustry In India

6-8

Main Financial Products 8-11

3. Theory of Stock market 12-14

Stock Exchange 12

Electronic Trading 12

Stock Exchange in India 12

Index 12

Stock 13

Why Company Issue Stock? 13

Why People Buy it? 13-14

Funny Fractions 14

Bears and bulls 14


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4. Online Share Trading 15-19

Trading 15

Online Trading 15-16

Advantage of Online Trading 16

Disadvantage of Online Trading 16-17

Value Added Services 17-18

Scope for Online Trading 18-19

CRM-A Digital Perspective 19

Characteristics of Online Investors 19

5. DEMAT Account and India 20-22

Major Player in OnlinTrading Brokinghouses in India

21

Online Trading Indian Scenario 21-22

6. Company Profile 23-44

Research methodology 45-47

Meaning of Research 45

Meaning of Research Methodology 45-46

Objective of Research 46

Population 46

Sample 47

Questionnaire 47

Tools and Techniques of DataCollection

47

Analysis and Representation of Data 47

7. Data Analysis and Interpretation 48-59


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8. Findings 60

9. Suggestions 61

10. Limitations 62

11. Conclusion 63

12. Appendix

QUESTIONNIRE 64-67

REFERENCES 68


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INTRODUCTION

TO

INDIAN

MARKETS


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FINANCIAL

SERVICES

SECTOR


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THEORY

OF

STOCK

MARKET

ONLINE


11/17

STOCK

TRADING

IN

INDIA

DEMAT

ACCOUNT

AND


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INDIA

COMPANY PROFILE


13/17

RESEARCH

METHODOLOGY


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DATA

ANALYSIS

AND

INTERPRETATION


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FINDINGS

SUGGESTIONS

LIMITATIONS

AND

CONCLUSION


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APPENDIX

LIST OF FIGURES

Fig. 1 : Line chart of financial growth of India and china

Fig. 2 : Pie chart of market share in online trading

Fig. : diversification of Religare Enterprises Ltd.

Fig. 4 : Central Leadership of Religare Ent. Ltd.

Fig. 5 : Services Renened by Religare Ent. Ltd.

Fig. 6 : Pie chart of Investors who trading


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Fig. 7 : Pie chart of site use for Trading

Fig. 8 : Pie chart of type use for trading

Fig. 9 : Pie chart of induced to begin online trading

Fig. 10 Pie chart how often to do online trading

Fig. 11 Pie chart of site guide on online trading

Fig. 12 Pie chart of provide up to date news about IPOs

Fig. 13 Pie chart of facility of internet and telecommunication

Fig. 14 Pie chart of bank associated activities

Fig. 15 Pie chart of commission charged by trading site

Fig. 16 Pie Chart of showing online trading is simple

Fig. 17 Pie chart of showing the up coming increment in online trading

Summer Training Report 10

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