Summer insider 2015
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Transcript of Summer insider 2015
InsiderLeland
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Orlando Business Journalnames Leland ManagementBest Place to Work in CentralFlorida for the fifth consecu-tive year.
Continued on Page 12
Educa� on UpdatesWe are proud to announce a new partnership between Leland Management's Tampa Division and Hillsborough
County. Together with the County’s Office of Neighborhood Rela� ons Leland will now offer Board Cer� fica� on
Courses to Board Members throughout Hillsborough County each quarter. In addi� on to their annual trainings at
expos and seminars, Leland will also be providing a course on how to deal with difficult homeowners. For more
informa� on about courses offered by our Tampa Division please contact our office at (813) 915-6688.
ORLANDO BUSINESS JOURNALNAMES LELAND MANAGEMENT
‘BESTPLACETOWORKAGAIN’
Stonecrest POA in Summerfield,FL named Community of the Yearat the 2015 Florida Communitiesof Excellence Awards.
Continued on Page 8
STONECREST NAMED 2015COMMUNITY OF THE YEAR
ARLINGTON RIDGE ANDLAKES OF MOUNT DORA
NAMED BEST PLACETO RETIRE IN NATION
Where to Retire Magazineannounces two Leland man-aged communities amongthe Top 50 places to retirenationwide.
Continued on Page 2
TRACEY CLEMENT,DIRECTOR OF HR NAMEDBUSINESS EXECUTIVE 2015
Orlando Business Journalnamed Leland HumanResources Director, TraceyClement, Business Execu-tive of the Year in their2015 Women Who MeanBusiness Awards.
Continued on Page 7
LELAND MANAGEMENTLAUNCHES LIFESTYLE
SERVICES
Introducing Leland Life-Styles. Where your commu-nity is more than just aplace to live.
Continued on Page 3
Where to Re� re maga-
zine has placed two Le-
land managed communi-
� es on its list of the 50
best ac� ve adult com-
muni� es throughout the
United States.
Arlington Ridge in
Leesburg and Lakes of
Mount Dora in Mount
Dora were among only
seven developments
picked in Florida for the
Top 50 list .
“The list is the only one
of its kind in the na� on,
focusing on communi� es
rather than locales and
featuring first-person tes-
� monials by residents,” a
praised the sense of com-
munity they felt within
their neighborhood.” said
Where to Re� re editor An-
ne� e Fuller. “By par� ci-
pa� ng in all that these
communi� es have to
offer, they are finding like-
minded people, building
new lifestyles and estab-
lishing friendships, o� en
with an unexpected ease.”
Arlington Ridge, off of U.S.
Highway 27 near
Okahumpka, opened in
2006 with a golf course
and restaurant, billiards
room, movie theater, cra�
room, pools, sauna, library
and fitness center. “The
social scene at Arlington is
also bustling with over 30
leisure ac� vi� es and
clubs”, says Arlington
Ridge community associa-
� on manager Ma�
Davidson.
Lakes of Mount Dora also
opened in 2006 on U.S.
Highway 441 with a Great
Hall, produc� on stage,
billiards and game room,
pools, fitness center and
library. Lakes of Mount
Dora community associa-
� on manager, Dina
Brown, says she believes
her community offers not
only beau� ful ameni� es
and grounds but also
brings a sense of belong-
ing to her residents
through Leland’s Lifestyle
services and 360 degree
management style.
release from the magazine
states.
Where to Re� re editors be-
gan gathering and evalua� ng
informa� on on more than
100 communi� es across the
na� on more than a year ago.
The chosen neighborhoods
offer homes that vary in
price, from manufactured
homes star� ng in the
$80,000s to site-built, single-
family homes that begin in
the $140,000s. Almost half
the developments are ac� ve
-adult communi� es, where
residents must meet mini-
mum age requirements.
“More o� en than not, the
re� rees we interviewed
“Where you getmore than justa place to live”
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As kids, we could not wait to get to-
gether to play with our friends a� er
school, on weekends or during hot
summer days. As teens, our world
seemed to revolve around our
friends and our choice of ac� vi� es
were dictated by the collec� ve. As
adults, we s� ll enjoy being ac� ve in
the company of friends, but may not
always feel as if we have the � me to
do so. Group exercise is a way that
provides us with the opportunity to
feel vital again while being physically
ac� ve with others.
Group exercise involves a gathering
of individuals in a class-like se� ng
where they perform designed and
structured exercise led by an instruc-
tor or fitness professional. There are
many forms of group exercise – aero-
bics, dance, core & muscle condi� on-
ing, Pilates, step, kickboxing,
sculp� ng, cycling and boot camp, to
name a few. Your choice of classes
can depend on the loca� on you
a� end and the amount of � me you
have.
We’ve been receiving the message
loud and clear in recent years,
whether from our doctors or the me-
dia, about the urgency to exercise
and maintain good fitness, but trying
to figure out a range of exercises that
would provide op� mal benefits for
your health can be daun� ng when
leading a busy life.
When people exercise on their own,
they may skip por� ons of a workout
they know li� le about or are not
their favorite to perform.
Group exercise offers a workout for
all levels, ranging from beginner to
advanced, as the instructor designs
the workout to appropriate and
effec� ve levels to improve cardi-
orespiratory and muscular fitness.
This typically includes a warm-up
session, cool down session, flexibil-
ity and condi� oning por� ons. So
individuals are not required to have
any prior exercise knowledge or ex-
perience, know which machines to
use or for how long. The fitness in-
structor serves as a guide to par� ci-
pants, a resource, and a cheerlead-
er, encouraging them in class and to
take up other healthy behaviors out-
side of class.
There are group exercise facili� es
that are aware of the limited � me
you may have in your schedule. To
support that, they o� en offer a con-
sistent schedule, some with only 30-
to 45-minute classes, to allow you to
choose a � me that best fits into
your daily life, making it easier to
commit. If a variety of class formats
are offered in your community, feel
free to explore them all. An expo-
sure to different instructor styles,
music selec� on, and interac� on
with other par� cipants may help to
keep your mo� va� on and interest
high.
A great example of this can be found
over at the gated community Villas at
Nocatee, where residents benefit from
having access to Nocatee’s Fitness
Club (which serves all of Nocatee’s
neighborhoods), a 5,000 square-foot
facility that provides a wide range of
group exercise classes, personal train-
ing and even a twice-a-month fitness
orienta� on to teach residents about
proper equipment usage. Their group
exercise instructor team covers a
broad spectrum of exercise – from cir-
cuit training to core & cardio, Pilates to
Zumba, Yoga to AquaFit – all designed
to target strength building, muscular
endurance and interval training.
Lastly, group exercise appeals to many
people because of its diversity. Group
exercise classes started out as exercise
choreographed to music, hosted inside
a fitness facility. While this format s� ll
exists, there are many non-tradi� onal
classes, some even hosted outdoors –
boot camps at the local park, yoga at
the beach, bicycling or hiking on trails,
etc. Regardless of your preference,
what is most important is to move.
Group exercise offers a social and fun
environment, safe and effec� vely de-
signed workouts, a consistent exercise
schedule and an accountability factor,
allowing you to simply show up with a
posi� ve a� tude and have fun! 11
Be prepared this hurricane season!
A� er the Hurricane:
• If the community were to lose power,
look for communica� ons to be posted
in the common areas.
• The rule of thumb is when the power is
off, the pools are closed.
• If debris begins to block storm drains,
please help by removing the items so
that water does not back up. If you are
unable, please call your Community
Associa� on Manager to advise us of
the blocked drain.
• Turn your refrigerator / freezer to its
coldest se� ng. Open only when abso-
lutely necessary, and close quickly.
• Tune into your local radio sta� on for
important community updates.
Before the Hurricane:
• Know how and when to turn off the
gas, water and electricity.
• Know which room in your home is
safest. O� en this includes interior
bathrooms and closets.
• Trim back any dead or weak branches
from trees.
• Secure loose items in the yard that
may become missiles in high winds.
All pa� o furniture may be sunk in the
pool to ensure they do not cause any
damage in the storm.
• Check into flood insurance. Find out
about the Na� onal Flood Insurance
Program through your local insurance
agent.
• Buy a tarp to cover any poten� al roof
damage.
• Stock up on groceries, ba� eries, and
candles. Don’t forget the manual can
opener for non-perishables.
• Store valuables and personal papers
in a waterproof container.
• Take pictures of valuables now and
store the photos with your other
valuable papers.
2011 - 2015Orlando Business Journal
Best Places to Work
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Hurricane seasonJune 1st - November
30th.
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WELCOME
WAGON
Leland welcomes thefollowing communities:
◊ Saddlebrook
◊ Highlands Reserve
◊ Baybridge
◊ Condos at Toscana
◊ Lakeside at Toscana
◊ Lake OverlookUnit 4
◊ Lake Dora
◊ Waterford ChaseVillage Master
◊ Watermill Master
◊ Brookshire of Eustis
◊ Enclave at Summer-lake Groves
◊ Summerlake Groves
◊ Foxwood Condos
◊ Wallingford
◊ HuntingtonNeighborhood
◊ Sunport CommerceCondo
We are proud to announce the addi� on of Leland LifeStyles, a new service
offered by Leland Management that works to improve the quality of life for
the residents in our communi� es. Our team of experienced and talented
Lifestyle directors will work side-by-side with our management teams to pro-
vide a 360 degree management experience for our clients. By u� lizing our
Lifestyle services you are making a commitment to give your residents more
than just a place to live; you are commi� ng to a community that feels like
home. Learn more at www.LelandLifestyles.com
• Kent Taylor earned the PCAM designa� on
• Anne� e Jones named Superstar for May
• Chad Peck named Shining Star of 2015
• Ma� Davidson (Arlington Ridge) and Dina Brown’s (Lakes of Mount Dora)
communi� es named among top 50 places to re� re in the na� on
• Chad Peck and Harley Clement nominated for Orlando Business Journal’s
40 under 40 awards
• Stonecrest named Community of the Year at the Communi� es of Excellence
Awards (also took home awards for trendse� er and water conserva� on)
• Avalon Park named Greenest neighborhood in Orange County
Avalon Park received the“Greenest” neighborhoodaward from Mayor TeresaJacobs of Orange County
at the 20th AnnualCommunity Conference
Awards.
LelandLifeStyles
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On Saturday, June 6th nearly 40,000 people
flocked to Lake Eola in downtown Orlando for Na-
thaniel’s Hope’s 13th annual Make ‘M Smile event. This
event is a community fes� val that celebrates special
needs (VIP) children in our community and their fami-
lies. A� endees enjoyed a day of family fun including a
concert by Chris� an recording ar� st Blanca and visits
by everyone from Scooby Doo and the Gang and
Woody Woodpecker to Chris P. Bacon and former
Magic player Bo Outlaw.
This event allows VIP families to connect with
each other and showcases resources that are available
to them. Together 25 event sponsors came together
with Nathaniel’s Hope to offer several themed “Zones”
for the VIP kids including Leland’s Animal Land with a
live pe� ng zoo, pony rides, and rep� le encounters;
and Westgate Resort’s Water Zone. Special perfor-
mances were provided by the VIP kids at the Amphi-
theater including the annual singing of R. Kelly’s I Be-
lieve I Can Fly and bu� erfly release.
Make ‘M Smile is only one of the many pro-
grams that Nathaniel’s Hope provides. They also oper-
ate Buddy Break, a free kid’s respite program where
VIP kids make new friends and enjoy all kinds of ac� vi-
� es, while caregivers get a break. This program is pro-
vided through partnerships with local churches. In ad-
di� on, Nathaniel’s Toy Shop and Caroling Caravan pro-
vide Christmas cheer and gi� s to VIP families in
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We Want to Hear from You!
Does your community have a story or photos of an event you would like to share? Send usyour photos and stories to [email protected] and check us out onFacebook, Twi� er, LinkedIn, and WordPress.
financial need.
Leland Management is a proud supporter of
Nathaniel’s Hope and their programs. We are grateful
for the opportunity to spend � me with and put a smile
on the faces of the thousands of children who a� end-
ed this year’s Make ’Em Smile event. It was an amaz-
ing day, one that truly touched the hearts and minds of
those who par� cipated.
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The Path to ComplianceCommunity Standards
HOA standards are a measure put in place to maintain
the beauty and quality of the community at large. Home-
owners agree to these standards when they purchase
their new homes but over � me can forget what needs to
be done to stay in compliance. Ge� ng your residents to
comply with HOA standards does not have to be a difficult
task, if done the right way a poten� ally conten� ous situa-
� on can be turned into a posi� ve exchange with produc-
� ve results.
Leland Management’s Jacksonville Division Director, Doug
Harrier has found that when working with an associa� on
on community compliance, resident educa� on and good
communica� on are paramount.
"We have seen that educa� ng our homeowners about how to maintain their property to the community standards great-
ly decreases the chances they will receive a viola� on le� er." Educa� on can be done in many forms ranging from flyers
and posters to seminars. Harrier cites his experience using educa� on as a tool in a community ba� ling chinch
bugs. "Once we no� ced there was a problem, we immediately got informa� on out to the homeowners to make them
aware of the situa� on. Addi� onally, we set up a page on the community website where people could visit if they had any
ques� ons on preven� on or what to do if they were effected." This type of educa� on and proac� ve communica� on
brought the situa� on to the resident's a� en� on and painted it as a challenge for the en� re community, crea� ng a sense
of unity among the homeowners. This type of mentality tends to curb finger poin� ng and increases the understanding
that the board and the management company are aware that many owners are having this issue and are working
together on the solu� on. Whereas, if individual le� ers were sent out to owners about the quality of their yard, these
owners may have felt singled out or angry, thinking that they were the only one iden� fied with the problem.
Proper educa� on allows us to proac� vely address and/or prevent any compliance issues. Providing informa� on on: how
to prevent the most common viola� ons, typical warning signs, and easy but effec� ve ways to keep a property up to the
community's standards are non-intrusive ways to remind people of how their property should look. Harrier states that,
"Sending out informa� on to all of your homeowners at the beginning of the spring about the proper way to maintain
their lawn is a great way to get the issue front and center without singling anyone out. It is the community’s way of gen-
tly reminding people that we are going to be taking a close look at your lawns, follow these steps and you will be fine."
When it comes to associa� on standards, good communica� on is key. Without proper and effec� ve communica� on, the
board and the management company will not be able set the overall tone as to how the associa� on's rules are going to
be enforced. Make sure the standards are communicated clearly to the residents (in many different ways). People are
busy and some� mes forget the standards; the easier you can make it for them to understand how to do their part, the
less viola� ons will need to be issued. Making sure people know the standards as well as what steps the community will
take when they are out of compliance will prevent many headaches for the board and the homeowner. At Leland we
offer courses for our communi� es on topics related to their specific community standards. Not only is this a great way
to get to know the residents, but it is an excellent way to spread the word about how to keep the community pris� ne.
Compliance with community standards does not have to be a challenge. For the most part homeowners chose to reside
in an associa� on because they want the benefit of living in a nice community with standards. With proper educa� on and
the ability to distribute informa� on effec� vely, people will not only understand the requirements but will be encouraged
to keep up with their property, resul� ng in an amicable rela� onship between the board, the management company and
the residents.
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Fireworks on the FourthAcross all of Leland’s communi� es residents celebrated the Fourth of
July by spending the day with family and friends ea� ng Nathan’s
famous hotdogs and shoo� ng off fireworks from their front lawns. In
addi� on, many watched local parades while some hosted their own.
Royal Highlands residents took to the streets of their community with
decorated golf carts set to music by the bagpipes of the color guard.
Avalon Park also partook in the fes� vi� es by launching fireworks over
the park at 9 o’clock while residents at Foxwood Condos were treated
to a visit from Benjamin Franklin and Betsy Ross. Whatever your cele-
bra� on looked like this Independence Day the sen� ment was the
same. God bless the U.S.A.
Stonecrest in Summerfield has been named “Community of the Year” in the 2015 Florida Communi� es of Excellence
Awards. Stonecrest was honored for its green water conserva� on and was named a “Trendse� er” for its Neighborhood
Emergency Response Team. “To minimize water use, the Stonecrest
community ini� ated a water conserva� on and five-year landscape
plan,” says Chad Peck Community Associa� on Manager for Stonecrest.
A series of Florida Friendly Landscaping workshops were held for resi-
dents, the list of acceptable plants was revised, and residents were
offered micro-irriga� on starter kits. High-maintenance common areas
were re-landscaped and St. Augus� ne turf was replaced with Asia� c
Jasmin where possible. The irriga� on system was audited and
repaired, with a dual-wire controller and rain-sensor system installed
to help reduce overwatering. Metered irriga� on costs were reduced by $81,000 from 2012 to 2013, and the 2014 use
was cut another 10 percent.
And in being named a “Trendse� er”, the Florida Communi� es of Excellence lauded Stonecrest for improving response
� mes to cardiac arrest emergencies. The community purchased 32 automated defibrillators for its 23 volunteer
Neighborhood Emergency Response Teams, and trained more than 300 residents. Volunteer responders are ac� vated
with “Call Alerts” from 911 dispatch.
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Did you know…..
Leland Management con� nues to grow to support the needs of our clients. This quarter we welcomed the following team members:
● Melissa Edgin ● Emily Panke ● Bernadette Carlisle ● Raiza Castellanos ●
● Veronica Altarriba ● Katie Bishop ● Jill Rygh ● Michelle Vitale ●
● Barbara Sanders ● Valerie Lauson ● Gwen Bohanna ●
Leland’s Architectural Review Department processes approximately
1200 applica� ons a month, from roughly 175 different Associa� ons.
Processing these requests involves facilita� ng communica� on be-
tween the homeowners and ARB Commi� ee/Board Members, which
requires answering phone calls, responding to emails, and mee� ng
with homeowners that walk-in to our office. Our ARB Department
maintains records of all emailed and mailed applica� ons as well as
tracks the applica� ons and Board’s responses to those requests. Final-
ly, and most importantly they are responsible for informing the appli-
cant of the Board’s decision.
Q. “How does pool care change in the Summer months?”
The sun shines on the surface of your pool from 6:30 a.m. toroughly 8:30 p.m. each day in Florida’s summer months. With this inmind it is important to remember that water evaporates very quick-ly under such hot condi� ons. Maintaining the water level in your pool is essen� al to ensure your equipment is running smoothly. Due to increased rain fall it is important to have the water testedprofessionally and perform regular maintenance. Finally, increase
the number of days you service the pool to keep up with the increased use.
This answer brought to you by Jean Connelly, Connelly Pool Services
Valued Vendor, Leland Management
You can reach the ARB Department at 407-781-1406 or [email protected]. We look forwardto your next request!
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In many Florida communi� es golf carts have evolved from a golf course convenience to a mode of transpor-ta� on. With their increase in popularity has come thedebate over how these motorized vehicles fit safely in a residen� al environment.
Many communi� es have been built with safe golf cart transporta� on in mind by having designated cart paths and published cart guidelines. The complaints come
Summary for State of Florida Golf Cart Regula� ons
1. The State of Florida does not require a license to drive a golf cart, but the local government can requirea license or permit.
2. You must be at least 14 years old to legally operate a golf cart.3. You do not need to register the vehicle. Yet, the local government may require that it be inspected.4. The state of Florida does not require insurance on a golf cart either, but the local government may re-
quire it. A golf cart can only be driven on a local or county road that has been approved for golf carts.5. A golf cart cannot be driven on a state road and you can only cross a state road at approved crossings
for golf carts that are posted.6. You cannot drive a golf cart on the sidewalk, and the posted speed limit has to be 30 miles per hour or
lower to drive them on approved streets.7. The golf cart can only be driven between sunrise and sunset, unless the local government has approved
it for night use.8. In order for a golf cart to be approved for night use, it must have a windshield, reflectors, turn signals,
headlights and brake lights.
when people want to take their carts outside of the community to go into town or live in a community that is notset up for cart opera� ons.
Leland Management hears resident complaints from both sides of the road; the cart owners about the restric� ons on driving the carts and the non-cart owners and pedestrians about the safety of interac� ng with the carts.
To prevent these complaints and concerns, Leland Management recommends that communi� es develop a set of guidelines around golf cart opera� on and communicate it to all residents. It is important that the state and local laws around cart opera� on are reviewed and incorporated into these guidelines.
The state of Florida has several guidelines involving cart opera� on (noted below). Addi� onally, it is important to check with your local municipality and law enforcement to see if any addi� onal restric� ons or enforcements are in effect.
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Leland Director Named Business Execu� ve of the Year
We are proud to announce that Tracey Clement, Director of Human Resources, has been named among the
Orlando Business Journal’s Business Execu� ves of the Year for 2015. Tracey who has been with Leland for
over 10 years was granted this honor based on her long list of business,
community and personal accomplishments. At Leland, Tracey is responsible for
human resources, training, assessment/billing and corporate facili� es. She
reduced the firm’s turnover to less than 3.5 percent by implemen� ng a two-
way training/mentoring program with managers and employees, whose
average tenure is more than five years. In addi� on, she reduced the company’s
workers’ compensa� on modifica� on rate to well below the na� onal average.
Tracey is also ac� vely involved in shaping the Human Resources industry
through her appointment to the Employer Associa� on Forum’s Board of
Directors as well as the Community Associa� on Industry as a contributor for
FCAPs (Florida Community Associa� on Professionals) educa� onal material.
In addi� on, Tracey is also dedicated to the community and serves as Vice President of LifeStream
Behavioral Center’s Founda� on Board of Directors. She also has a long history of service with Nathaniel’s
Hope and Making Strides Against Breast Cancer.
Florida’s Animal Residents: Alligators
With over 1.25 million alligators swimming through Floridian waters, it is no surprise that we o� en have
some unexpected run-ins with Florida’s state rep� le. From the pool at Riviera
Bella in Debary to the pavilion at Keene’s Pointe in Windermere, alligators are
making their presence known in our local communi� es. With laying season,
late June through mid-August, in full swing it is important to heed some safe-
ty � ps from the fish and wildlife commission. Remember to never feed alliga-
tors; this causes them to lose their fear of humans and become more aggres-
sive. Keep children and small pets away from unsafe bodies of water and if
you find a nest do not approach it. Mature alligators are very protec� ve and
territorial and may a� ack if they feel their nest is being threatened. If there is
an alligator in your community that you feel may be a nuisance, please call 1-866-FWC-GATOR (866-392-
4286) to have your local fish and wildlife conserva� on remove the alligator or call your community associa-
� on manager for assistance.
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6972 Lake Gloria Blvd
Orlando, FL 32809
407-447-9955 ph
407-447-9899 fax
www.LelandManagement.com
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Leland Named Best Place to Work 2015
The Orlando Business Journal has named Leland Management one of 2015's Best Places to Work in CentralFlorida. Compe� ng in the large category amongst some of Central Florida’s largest companies including the Orlando Magic, Expedia and FBC Mortgage, Lelandemployees reported a 92.42% performance score. Thisscore is an aggregate of 37 ques� ons covering topics on teamwork, job sa� sfac� on, employee engagement and benefits. The themes that were evident in our sur-vey results included apprecia� on for the ongoing training and con� nuing educa� on opportuni� es Le-land provides to the team and for corporate eventslike Team Building and Kid’s Day. Our team also re-ported an above average level of employee sa� sfac-� on and commitment to the company. Rankings were determined by Omaha, Nebraska-based Quantum Workplace.
This is the fi� h consecu� ve year Leland has earned the � tle of Best Place to Work and we could not be any prouder. This recogni� on is the result of a fundamental pursuit of excellence in all aspects of the compa-ny whether it be internally with our team such as in this case or externally in the work product we deliverto our clients. We believe our commitment to the Leland Team is crucial in recrui� ng and retaining top talent which goes hand-in-hand with the level of service we can ul� mately provide.
Please visit the Orlando Business Journal’s website at h� p://www.bizjournals.com/orlando/blog/2015/05/best-places-to-work-2015-large-companies.html to learn more about Leland and join us in celebra� ng this most recent achievement.
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