Summa 112 at a glance 2013
4
Consejería de Sanidad de la Comunidad de Madrid. Madrid Region Health Department Madrid Region Health Department Spain Vicente Sánchez‐Brunete Ingelmo, MD Assistant Medical Director SUMMA 112 [email protected]
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Transcript of Summa 112 at a glance 2013
Consejería de Sanidad de la Comunidad de Madrid.
Madrid Region Health DepartmentMadrid Region Health DepartmentSpain
Vicente Sánchez‐Brunete Ingelmo, MDAssistant Medical Director SUMMA 112
SUMMA 112SUMMA 112
• Regional Gov. EMS• Coverage +6.3M citizens• Tax funded 158M€ (2012)• Tax funded, 158M€ (2012)• 0.07€/day/Citizen• Employees 2.000 directEmployees 2.000 direct
3.000 indirect• ISO 9001:2008 certified
Central ResultsCentral ResultsActivity• +1 000 000
GlobalGlobal 20082008 20112011• +1.000.000
incoming calls
• 3.7M patients
Patient satisfaction MobileICU service 97,7% 97,9%
assisted.
• Leadingpublishing EMSpublishing EMS
in Spain.
Nr. of articles published
1013
10 813
24 22 23
1015202530
3 3 5 3 48
05
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012
Consejería de Sanidad de la Comunidad de Madrid.
Madrid Region Health DepartmentMadrid Region Health DepartmentSpain
Vicente Sánchez‐Brunete Ingelmo, MDAssistant Medical Director SUMMA 112
![Encuesta satisfacción summa 112 2011[2]](https://static.fdocuments.net/doc/165x107/55b5a39dbb61eb94108b4811/encuesta-satisfaccion-summa-112-20112.jpg)
