SUITABLE FOR FNSBKG401 - Software Publications 1-25-2... · policies and procedures relevant to...

Financial Services Training

Unit of Competency FNSBKG401A FNSBKG401ADevelop and implement policies and procedures relevant to bookkeeping activities

Unit Descriptor

This unit describes the performance outcomes, skills and knowledge required to develop, implement and maintain policies and practices to ensure that a quality service is provided in relation to in-house or contracted bookkeeping activities. This unit may apply to job roles subject to licensing, legislative, regulatory or certification requirements so Commonwealth, State or Territory requirements should be confirmed with the relevant body. The Tax Practitioner's Board has set specific educational and experience requirements for registration of BAS agents that must be met.

Employability Skills This unit contains employability skills.

Prerequisite Units None

Application of the Unit This unit applies equally to bookkeeping job roles and individuals providing contract bookkeeping services that apply in a wide range of industries.

Unit Sector Financial Services - Bookkeeping

SUITABLE FOR

FNSBKG401

Develop and implement policies and procedures relevant to bookkeeping activities 2nd Edition This book supports FNSBKG401A Develop and implement policies and procedures relevant to bookkeeping activities in the Financial Services Training Package. © Haylee D Walmsley and Brian L Walmsley, July 2015

ISBN 978-1-922241-25-2

Disclaimer All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, scanning, recording, or any information storage and retrieval system, without permission in writing from the publisher, Software Publications Pty Ltd. No patent liability is assumed with respect to the use of the information contained herein. While every precaution has been taken in the preparation of this book, the publisher and the authors assume no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of the information contained herein. These learning materials have been prepared for use as part of a structured vocational education and training course and should only be used within that context. The information contained herein was correct at the time of preparation. Legislation and case law is subject to change and readers need to inform themselves of the current law at the time of reading.

Published by Software Publications Pty Ltd Head office – Sydney Unit 3 25 Gibbes Street Chatswood NSW 2067 www.softwarepublications.com.au

Published and printed in Australia

Unit Competencies

© Haylee Walmsley, 2013

Performance Criteria

Unit Competencies

Competency Element

Elements describe the essential outcomes of a unit of competency.


Performance Criteria describe the performance needed to demonstrate achievement of the Element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge section and Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

1 Develop a professional working relationship with relevant parties

1.1 Business needs and expectations of a bookkeeper are clarified through clear communication with relevant parties

1.2 Roles and responsibilities of the bookkeeper are determined according to the business needs

1.3 Activities that fall outside the role and responsibilities of the bookkeeper are identified and networks of individuals able to carry out activities are identified

1.4 Where applicable, the business owner is referred to relevant networks for advice and services

1.5 Feedback is sought on the range, type and quality of service to be provided and, where applicable, acted upon

1.6 Relevant ethical principles and practices are identified and used in all dealings

1.7 A strategy for continuing professional development is set in place and implemented to ensure ongoing professional practices

2 Carry out research to identify compliance requirements and support materials

2.1 Research is conducted into legislative, statutory, regulatory and industry requirements for carrying out bookkeeping activities

2.2 Access to relevant publications and software tools designed to assist in carrying out bookkeeping activities is obtained

3 Set up and maintain appropriate systems to meet compliance requirements

3.1 Systems are developed to support audience needs

3.2 Instructions and guidelines for carrying out relevant daily activities are developed in accordance with compliance requirements

3.3 Systems are reviewed and adapted as necessary on a regular basis



Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

Skills requirements include:

communication skills to:

build relationships, determine and confirm client requirements, using questioning and active listening as required

liaise with others, share information, listen and understand

use language and concepts appropriate to cultural differences

numeracy and IT skills to:

accurately analyse, record and store data in accordance with organisational requirements

access and use appropriate financial management software, spreadsheets and databases

use internet information

self‐management skills for complying with ethical, legal and procedural requirements

problem solving skills to identify any issues that have the potential to impact on the bookkeeping process or outcome and to develop options to resolve issues when they arise or refer to other professionals as appropriate

organisational skills, including the ability to plan and sequence work to provide a timely and professional service

Knowledge requirements include:

avenues for identifying other professionals

relevant industry codes of practice

relevant policies and procedures in regard to customer service and techniques

relevant statutory, legislative and regulatory requirements regarding the documentation of accounting procedures

Unit Competencies


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Relevant parties may include:

accountant

business owners

managers

tax agent

Ethical principles and practices may be defined in:

relevant legislation and guidelines such as Tax Practitioner's Board

industry codes of practice

Legislative, statutory, regulatory and industry requirements may include:

Australian Accounting Standards

Tax Practitioners Board requirements

Business Activity Statement (BAS) requirements

industry body requirements including professional development requirements

insurance requirements, including public liability and professional indemnity

Privacy Act

Taxation Act

Trade Practices Act

Publications and software tools may include:

Australian Taxation Office (ATO) reports

commercial software packages

industry journals

materials available from industry bodies

software packages available from the ATO

Systems may include: flow charts

forms

instructions

policy documents

procedure manuals

Audience may include: business owners

self

subcontractors



Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency

Evidence of the ability to:

establish and maintain relationships with clients

research and identify policy and procedure material

develop systems and guidelines for procedures

comply with legislative requirements

Context of and specific resources for assessment

Assessment must ensure:

competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment, technology, software and consumables

access to an integrated financial software system and data

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:

evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency

observing processes and procedures in workplaces or role plays

verbal or written questioning on underpinning knowledge and skills

setting and reviewing workplace projects and business simulations or scenarios

evaluating samples of work

accessing and validating third party reports

Identify alternative providers for activities that fall outside the responsibilities of the bookkeeper

Develop a professional working relationship with relevant parties

Page 18 © Haylee Walmsley, 2013

1.3 Identify alternative providers for activities that fall outside the responsibilities of the bookkeeper

‘Activities that fall outside the role and responsibilities of the bookkeeper are identified and networks of individuals able to carry out activities are identified.’

From time to time, you will encounter activities that fall outside your role as bookkeeper. In many of these situations, it will be in the business’ best interest to identify an alternative provider to complete the activity.

Establishing professional working relationships with relevant parties will help develop a network of individuals the business may need to call upon when such activities are identified. The business network may include:

accountants

banks/financial Institutions

business advisors

lawyers

mentors

staff members

suppliers.

In addition, Government agencies and websites are a great source for information, especially the Australian Taxation Office.

At all times, it is very important to have a clear understanding of the responsibilities of a bookkeeper, while also being aware of your own capabilities and limitations. This will enable you to identify quickly when an activity does fall outside your responsibilities and/or skills set. From here you can identify and recommend an alternative provider in a professional and efficient manner.

It can be hard to say ‘no’ to a task; however it will often be in the best interest of both the business and yourself to do so. Accepting responsibility for activities that fall outside the responsibilities of the bookkeeper may have the following consequences:

activity is not completed in a professional manner

compliance requirements are breached

additional pressure and stress is created

routines and time management is disrupted

quality of service is compromised

money is wasted if it is not cost effective for bookkeeper to complete activity

professional working relationships with relevant parties are strained.



© Haylee Walmsley, 2013 Page 19

Examples of activities that are not traditionally bookkeeping activities

ACTIVITY EXPLANATION

Preparing financial reports Bookkeepers may not have the requisite knowledge and experience to apply the necessary accounting conventions to produce valid financial reports

Preparing tax returns Bookkeepers may not have the requisite knowledge and experience to apply the relevant taxation laws to complete the tax return

Bookkeepers may not comply with relevant legislation allowing them to prepare tax returns

Preparation & lodgement of all statutory documents required by ASIC

Bookkeepers may not be familiar with the requirements companies need to meet under the Corporations Act 2001

Maintain computer networks Bookkeepers may not have the necessary knowledge, experience and equipment to update, maintain and install computers, computer networks and software.

Be aware of BAS services in relation to installing software

Exercise 9 ‐ Alternative providers

For each of the above examples identify at least one alternative provider to complete the activity.

1

2

3

4




Group Activity 10 ‐ Independence of alternative providers

As a class, discuss how the independence of the reporting process can be maintained by using alternative providers. How important is it for the bookkeeper to maintain a level of independence? What role can internal controls play in maintaining a level of independence? Create a list of examples of internal controls.

Share any experiences where alternative providers have been used.

Alternative Activity 10 for online and distance learners

Think about the following scenario in relation to the role of the bookkeeper and internal controls.

A bookkeeper is employed by a small business owner. A computerised accounting software system is used. The bookkeeper’s responsibilities include:

preparation of budget and monthly comparison reports

invoicing, receipting, reconciliation and banking

recording purchases, preparing and making payment and reconciliation

bank and credit card statement reconciliations

payroll

printing out monthly financial reports.

What are potential consequences of one person completing all the above tasks? What role can internal controls play in maintaining a level of independence? Name three examples of internal controls that would be beneficial in this scenario. Submit with Exercise 12.


Identify relevant ethical principles and practices in all dealings


1.6 Identify relevant ethical principles and practices in all dealings

‘Relevant ethical principles and practices are identified and used in all dealings.’

Understanding the meaning of ethics

Ethics are conventionally accepted standards of behaviour based on a sense of right and wrong according to conscience. In board terms, business ethics is the business’s code of behaviour and the values and morals that it will adhere to. Business ethics may be concerned with the following:

honesty

reliability

respect for staff

respect for the community

respect for the environment

respect for the law

respect for trading partners

standards of accountability

taking due care – being responsible

transparency.

Ethics is about asking the question ‘what is the right thing to do?’ for a given situation.

Why are ethical principles and practices important in business?

The ethics of a business provides the benchmark for making all business decisions and judgement calls. Where they are absent or not clearly communicated, the business runs the risk of exposing itself to unethical practices.

The experiences that people have when dealing with a business go towards building its reputation. Ethics that support business practices that fall outside societal norms or best business practice will contribute to a poor reputation. Ethics that support activities that fall within societal norms or best business practice contribute to a good reputation. A businesses reputation can have a significant impact on its profitability and long term sustainability. Businesses with a good reputation can become the supplier of choice, customer of choice and employer of choice in the industry and this can form the basis of its competitive advantage.

The business’s ethics is a major contributor to the culture within an organisation. The culture of a business is a key component in its growth, profitability and long term sustainability.




Identify relevant ethical principles and practices in bookkeeping

Bookkeepers are considered to have a position of trust and are expected to have high ethical standards. From a bookkeeper’s perspective business ethics will include but are not limited to the following.

Confidentiality – Bookkeepers have access to a large amount of sensitive information about the business, the business owner and other relevant parties. It is expected that they will treat this information in the strictest confidence.

Diligence – Bookkeepers have a duty of care to complete their tasks with a high degree of accuracy and in a timely manner.

Honesty – Bookkeepers frequently handle cash and have access to bank accounts, it is expected that they are scrupulously honest.

Independence – Bookkeepers are expected to be able to maintain a perspective that requires a level of detachment from people and organisations associated with the business.

Professional conduct – Bookkeepers are expected to conduct themselves in a professional manner at all times including following lawful and reasonable instructions and ensuring legislation requirements are met.

Transparency – The bookkeeper must be completely transparent in all dealings that they have with the business and relevant parties.

In some instances, there will be industry codes of conduct, code of ethics, and code of practice you are expected to adhere to. You will need to ensure you are familiar with these when working within the industry and in the business.

Code of Professional Conduct for registered BAS agents

Part 3 of the Tax Agents Services Act 2009 is the Code of Professional Conduct, making it is a legislative code. It regulates the personal and professional conduct of registered tax agents and BAS agents. There are 14 principles in the code that come under the following headings:

Honesty and integrity

Independence

Confidentiality

Competence

Other responsibilities.




Research Activity 24 ‐ Industry codes and Code of Professional Conduct

Access to the internet is required.

Review any codes you are required to adhere to in your workplace or business.

Spend time researching industry codes for at least two industries. Gain an understanding of what is generally expected. Download the Tax Agents Services Act 2009 and read the Code of Professional Conduct.

Research Codes of Professional Conduct of Australian bookkeeping associations.

Information gathered in Research Activity 24 will assist in completing Exercise 28.

Group Activity 25 ‐ Obligations of a bookkeeper

As a class, discuss the following statements:

A bookkeeper has an obligation to complete their duties in accordance with compliance requirements.

The bookkeeper has an obligation to encourage a culture of valuing compliance.

The bookkeeper has an obligation to report any instance of suspected corrupt conduct or breach of legislation.

Alternative Activity 25 for online and distance learners

Access to the internet is required

Think about the obligations described above. Think of examples where a bookkeeper would be breaching the above obligations. Refer to the Code of Professional Conduct in the Tax Services Act 2009; identify which principle the above statements relate to. Submit your answers with Exercise 28.

It is important to consider your ethical standards before you have to apply them. There may be times when you are under pressure to complete a task or carry out an activity and do not have the time to consider the ethics of an issue. It is important to be conscious of decisions that may result in unethical practices slipping into daily activities.

Identify and access relevant publications and software tools

Carry out research to identify compliance requirements and support materials


2.2 Identify and access relevant publications and software tools

‘Access to relevant publications and software tools designed to assist in carrying out bookkeeping activities is obtained.’

Once you have identified the compliance requirements required for carrying out bookkeeping activities, the next step is to identify and access relevant publications and software tools that will assist you in meeting those needs.

There are numerous publications and software tools available to bookkeepers and businesses today. The key is to carefully evaluate and select the relevant publications and software tools that will suit the needs of the business and the bookkeeper.

This may require further research, in which case you will need to follow the research process. When you have conducted your research, you will need to assess and present the available options. Things to take into consideration include, but are not limited to the following:

Bookkeeping Software

any ethical issues – examples may include using pirated software and privacy

any initial training requirements and costs

availability and cost of ongoing support/training/technical assistance

availability and likely cost of future upgrades

how you are going to maintain knowledge and skills relating to the use of the software

how you intend to stay abreast of changes in the software

practicality of use and suitability for meeting business needs

reputation of software supplier

resources necessary for installing and operating – who is going to install and set up?

security issues – for example protection against viruses and computer hackers

storage of passwords and product keys

timeframes to work within.

Bookkeeping software is often viewed as a computerized bookkeeping system.




Publications

frequency of updates and any cost involved

other publications available

publication date and publisher

publications already held

relevance of content

reputation of the source

the ease of access and storage.

During your research, you may uncover information and tools that have the possibility of improving the way you carry out your daily activities. In this situation, you will need to assess how big an impact the change will have. If you decide to introduce new systems, you will need to consider the timing of the introduction to minimise disruption to your workflow.

It is recommended that you develop a system to keep track of publications held for ease of retrieval when required. The detail recorded will depend on the needs of the users and may include such information as source, version held, location, etc.

Research Activity 37 ‐ ATO publications

Access to the internet is required.

Browse the ATO website to become familiar with the publications available. Determine what publications would be of use to a bookkeeper. Determine the options available for accessing the publications. Determine what other services the ATO provide that would relate to keeping up with compliance requirements and any changes.

Information gathered in Research Activity 37 will assist in completing Exercises 39 and 40.

Research Activity 38 ‐ MYOB v Quicken

Research and compare the software products offered by MYOB and Quicken. Hint: First, establish a checklist of relevant factors to compare, in relation to the activities carried out by a bookkeeper. Check out the Product Register on the ATO website http://softwaredevelopers.ato.gov.au. Research other bookkeeping software available for small businesses; how do they compare.

Submit your checklist and findings with Exercise 40.

Information gathered in Research Activity 38 will assist in completing Exercise 43.




Exercise 39 ‐ Information database

For future reference, create a database to keep track of publications held. This may be manual or computerised. Write guidelines for using the database.

You may submit the database you have created and for use in your current job (where applicable, seek appropriate permission). Highlight any changes/ additions you have made to the original.

Submit with Exercise 40.

Exercise 40 ‐ Keeping up‐to‐date

Design and document a system that will ensure you always hold the latest version of publications. You may submit a system you have created for use in your current job (where applicable, seek appropriate permission). Highlight any changes/additions you have made to the original.

Submit Exercise 39 and 40 together.

Assessment Continuous Assessment against Unit Competencies


Continuous Assessment against Unit Competencies

Competency Element Performance Criteria Relevant Exercises 1 Develop a

professional working relationship with relevant parties

1.1 Business needs and expectations of a bookkeeper are clarified through clear communication with relevant parties

Group Activity 1 – Changing business needs

Group Activity 2 – Business needs

Role Play 3 – Communicating with relevant parties

Skills Self‐Assessment 4 ‐ Communication with relevant parties

Exercise 5 – Guidelines professional working relationships

1.2 Roles and responsibilities of the bookkeeper are determined according to the business needs

Research Activity 6 – Roles and responsibilities of bookkeeper

Role Play 7 – Defining roles and responsibilities

Exercise 8 – Bookkeeper job description

1.3 Activities that fall outside the role and responsibilities of the bookkeeper are identified and networks of individuals able to carry out activities are identified

Exercise 9 – Alternative providers

Group Activity 10 – Independence of alternative providers

Case Study 11 – Loan application request

Exercise 12 – Guidelines for activities outside your role

1.4 Where applicable, the business owner is referred to relevant networks for advice and services

Research Activity 13 – Bookkeeper professional networks

Group Activity 14 – Identifying networks

Group Activity 15 – Contract bookkeeper identifying networks

Exercise 16 – Networks for debt collection

Exercise 17 – Networks for asset disposal and acquisitions

Exercise 18 – Database of networks and alternative providers

Continuous Assessment against Unit Competencies Assessment


Competency Element Performance Criteria Relevant Exercises 1.5 Feedback is sought on the

range, type and quality of service to be provided and, where applicable, is acted upon

Skills Self‐Assessment 19 – Feedback

Role Play 20 – Seeking feedback

Group Activity 21 – Question types used in questionnaires

Exercise 22 – Develop client service questionnaire

Exercise 23 – Feedback

1.6 Relevant ethical principles and practices are identified and used in all dealings

Research Activity 24 – Industry codes and Code of Professional Conduct

Group Activity 25 – Obligations of a bookkeeper

Skills Self‐Assessment 26 – Ethics

Role Play 27 – Ethics are tested

Exercise 28 – Code of practice

1.7 A strategy for continuing professional development is set in place and implemented to ensure ongoing professional practices

Research Activity 29 – Professional associations

Exercise 30 – Professional development

Exercise 31 – ATO

2 Carry out research to identify compliance requirements and support materials

2.1 Research is conducted into legislative, statutory, regulatory and industry requirements for carrying out bookkeeping activities

Group Activity 32 – Research sources for bookkeepers

Research Activity 33 – Keeping of records

Research Extension Activity 34 – Reporting entity

Research Activity 35 – Business Activity Statements (BAS)

Exercise 36 – Identifying compliance requirements

2.2 Access to relevant publications and software tools designed to assist in carrying out bookkeeping activities is obtained

Research Activity 37 – ATO publications

Research Activity 38 – MYOB v Quicken

Exercise 39 – Information database

Exercise 40 – Keeping up‐to‐date

Assessment Continuous Assessment against Unit Competencies


Competency Element Performance Criteria Relevant Exercises 3 Set up and

maintain appropriate systems to meet compliance requirements

3.1 Systems are developed to support audience needs

Role Play 41 – Importance of systems

Research Activity 42 – Workplace systems

Exercise 43 – Selecting the recordkeeping system

3.2 Instructions and guidelines for carrying out relevant daily activities are developed in accordance with compliance requirements

Group Activity 44 – Bookkeeping systems

Exercise 45 – Petty cash system

Exercise 46 – Writing procedures

3.3 Systems are reviewed and adapted as necessary on a regular basis

Group Activity 47 – Relevant parties participation

Exercise 48 – Business owner concerns

Skills Self‐Assessment 49 – Review processes

Exercise 50 – Guidelines for reviewing

FNS Financial Services Training Package

Supplement

This learner guide can be used by learners completing a qualification in the FNS Financial Services Training Package.

86 © Software Publications Pty Ltd, 2014

FNSBKG401 Develop and implement policies and procedures relevant to bookkeeping activities

Application This unit describes the skills and knowledge required to develop, implement and maintain policies and practices required to ensure the provision of quality service for in-house or contracted bookkeeping activities.

It applies to individuals who occupy roles with some responsibility and may use a range of research and organisational techniques to establish and carry out their work requirements in a wide range of industries.

Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.

Elements and Performance Criteria This learner guide is structured according to the Performance Criteria for the Unit of Competence. Each major heading represents a performance criterion. All content under that heading relate to that competency.

Element Elements describe the essential outcomes.

Performance criteria Performance criteria describe the performance needed to demonstrate achievement of the element.

How will the evidence be gathered?

1. Develop professional working relationship with relevant parties

1.1 Clarify business needs and expectations of bookkeeper through clear communication with relevant parties

Skills Self-Assessment 19 – Feedback Role Play 20 – Seeking feedback Group Activity 21 – Question types used in questionnaires Exercise 22 – Develop client service questionnaire Exercise 23 – Feedback

1.2 Determine roles and responsibilities of bookkeeper according to business needs

Research Activity 24 – Industry codes and Code of Professional Conduct Group Activity 25 – Obligations of a bookkeeper Skills Self-Assessment 26 – Ethics Role Play 27 – Ethics are tested Exercise 28 – Code of practice

1.3 Identify activities that fall outside role and responsibilities of bookkeeper, and networks of individuals able to carry out activities

Research Activity 29 – Professional associations Exercise 30 – Professional development Exercise 31 – ATO

1.4 Refer business owner to relevant networks for advice and services where applicable

Group Activity 32 – Research sources for bookkeepers Research Activity 33 – Keeping of recordsResearch Extension Activity 34 – Reporting entity Research Activity 35 – Business Activity Statements (BAS) Exercise 36 – Identifying compliance requirements

1.5 Request feedback on range, type and quality of service to be provided and act on, where applicable

Research Activity 37 – ATO publications Research Activity 38 – MYOB v Quicken Exercise 39 – Information database Exercise 40 – Keeping up-to-date

1.6 Identify and use relevant ethical principles and practices in all dealings

Role Play 41 – Importance of systems Research Activity 42 – Workplace systems Exercise 43 – Selecting the recordkeeping system

1.7 Implement strategy for regular professional development to ensure ongoing professional practices

Group Activity 44 – Bookkeeping systemsExercise 45 – Petty cash system Exercise 46 – Writing procedures


Element Elements describe the essential outcomes.

Performance criteria Performance criteria describe the performance needed to demonstrate achievement of the element.

How will the evidence be gathered?

2. Carry out research to identify compliance requirements and support materials

2.1 Research legislative, statutory, regulatory and industry requirements for carrying out bookkeeping activities

Group Activity 47 – Relevant parties participation Exercise 48 – Business owner concerns Skills Self-Assessment 49 – Review processes Exercise 50 – Guidelines for reviewing

2.2 Obtain access to relevant publications and software tools designed to assist in carrying out bookkeeping activities

Skills Self-Assessment 19 – Feedback Role Play 20 – Seeking feedback Group Activity 21 – Question types used in questionnaires Exercise 22 – Develop client service questionnaire Exercise 23 – Feedback

3. Set up and maintain appropriate systems to meet compliance requirements

3.1 Develop systems to support user needs

Research Activity 24 – Industry codes and Code of Professional Conduct Group Activity 25 – Obligations of a bookkeeper Skills Self-Assessment 26 – Ethics Role Play 27 – Ethics are tested Exercise 28 – Code of practice

3.2 Develop instructions and guidelines for carrying out relevant daily activities in accordance with compliance requirements

Research Activity 29 – Professional associations Exercise 30 – Professional development Exercise 31 – ATO

3.3 Review and adapt systems as necessary on a regular basis

Group Activity 32 – Research sources for bookkeepers Research Activity 33 – Keeping of recordsResearch Extension Activity 34 – Reporting entity Research Activity 35 – Business Activity Statements (BAS) Exercise 36 – Identifying compliance requirements

Foundation skills

Skill Performance Criteria

Description Learner guide reference

Learning 1.7 Initiates strategies to maintain and enhance own knowledge and skills

Research Activity 13 - Bookkeeper professional networks Group Activity 14 – Identifying networks Skills Self-Assessment 19 - Feedback Role Play 20 - Seeking feedback Pages 39–42

Reading 1.6, 2.1, 2.2, 3.3

Integrates prior knowledge with new information from a range of relatively complex sources to establish and review relevant information and extend understanding

Throughout learner guide

Writing 3.1-3.3 Compiles logically sequenced texts using appropriate text type and support materials to convey detailed information and clear instructions that are amended or improved as required

Exercise 5 - Guidelines professional working relationships Pages 56–61

Oral communication

1.1-1.5 Participates effectively in interactions, clearly articulating information and using questioning and active listening to clarify understanding of client requirements and elicit client feedback

Pages 9–12

Navigate the world of work

1.6, 2.1, 2.2 Recognises and implements relevant legislative, statutory, regulatory and industry requirements

Pages 33–38

Maintains knowledge required to meet expectations of own role

Pages 44–50

Interact with others

1.1-1.5 Recognises the importance of building rapport to establish effective working relationships

Pages 10–12

Adapts personal communication style to show respect for the values, beliefs and cultural expectations of others

Pages 10–12


Skill Performance Criteria

Description Learner guide reference

Get the work done

1.1-1.7, 2.1, 2.2, 3.1-3.3

Organises work according to defined requirements, using some analytical processes and taking responsibility for decisions

Throughout learner guide

Develops systems and supporting documentation to achieve required outcomes

Exercise 22 - Develop client service questionnaire Group Activity 32 - Research sources for bookkeepers Exercise 36 - Identifying compliance requirements Exercise 40 - Keeping up-to-date

Uses the main features and functions of digital tools to complete work tasks

Exercise 18 – Database of networks and alternative providers Exercise 39 - Information database Exercise 45 – Petty cash system

Assessment requirements v1.0

Performance evidence

Evidence of the ability to: Assessment task

establish and maintain effective relationships with clients

Exercise 5 - Guidelines professional working relationships

research and identify policy and procedures material

Research Activity 6 - Roles and responsibilities of bookkeeper Exercise 8 - Bookkeeper job description Group Activity 32 - Research sources for bookkeepers Research Extension Activity 34 - Reporting entity Research Activity 35 - Business Activity Statements (BAS)

develop systems and guidelines for bookkeeping procedures that comply with legislative requirements.

Research Activity 24 - Industry codes and Code of Professional Conduct Group Activity 25 - Obligations of a bookkeeper Exercise 28 – Code of Practice Exercise 36 - Identifying compliance requirements Exercise 40 - Keeping up-to-date Exercise 46 - Writing bookkeeping procedures

Knowledge evidence

To complete the unit requirements safely and effectively, the individual must:

Assessment task

describe avenues for identifying other relevant professionals

Group Activity 14 - Identifying networks Exercise 18 - Database of networks and alternative providers Research Activity 29 - Professional associations

explain the requirements of relevant industry codes of practice

Exercise 28 – Code of Practice

explain the policies and procedures relevant to customer service and techniques

Exercise 22 - Develop client service questionnaire Exercise 23 - Feedback

describe the relevant statutory, legislative and regulatory requirements for documentation of accounting procedures.

Research Activity 33 - Keeping of records Research Extension Activity 34 - Reporting entity Research Activity 35 - Business Activity Statements (BAS) Exercise 36 - Identifying compliance requirements

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