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Sue Robertson

Mobile: 0439 919 606, Email sue.robby21@gmail.com

Professional Profile

I am a professional Customer Service Specialist with comprehensive knowledge of the

Australian Telecommunications ,Retail, Administration and Hospitality.

Having demonstrated my exceptional customer service, administration and sales abilities over

the past 15years for Australias largest telecommunications company. I am now seeking new

challenges. My present role has provided me with a large range of skills valuable to any

organisation. My robust communication and coordination capabilities are strengthen by

administrative expertise and a passion for excellence in service and productivity, being a

dynamic asset to your team.

Competencies and Personal Attributes.

Results orientated, excellent record in achieving

Customer ready and focused with significant experience analysing and managing

escalated customer issues.

Excellent presentation and organisational ability

Honest and ethical with a commitment to non discriminatory practices.

Able to make decisions, prioritize work and meet deadlines under pressure.

Ability to deal with sensitive issues and difficult situations with discretion, tact and

diplomacy.

Excellent communication, interpersonal and negotiation skills to gain the co-operation

of others within a professional team environment.

Self motivated, well organised and able to work unsupervised.

Confidentiality and attention to detail.

Qualifications and Skills

Carried the Baton for Commonwealth Games Telstra NSW

Elite Performer Top Sales Consultant in NSW Telstra NSW Winner of the Top ESG Winback and Sales Consultant. Telstra NSW

Winner of the Pinnacle Award- Telstra NSW

ESG Achievement Award Telstra NSW

Employee of the Year Airport Retail Enterprises Alice Springs NT

In-house Professional Development Skills

TCW Inbound Sales and Services Manage Customer Billing

mailto:sue.robby21@gmail.commailto:sue.robby21@gmail.com

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Manage Customer Interactions Evaluation

Business Essentials

Caring for your customer

Make the telephone work for you.

Whats the Question Questioning Effectively

Time Management

OH & S for Team Leaders.

Legal and Regulatory Overview

Computer Skills

MS Word, MS Excel and Internet

In-house Telstra Computer Systems

Education

Wudinna Area School Wudinna SA (1968 1975)

Sayta Reiki 1 & 2 with Masters Teacher (200- 2002) Western

Japanese Reiki 1& 2 (2008-2009)

RSA- 7th January 2010

RCG- 8th January 2010

Career History

Telstra Country Wide. Lismore NSW

July 2007 October 2009

Complex Billing Issues and Complaints.

Deal directly with Member of Parliaments Office.

Support Commercial Area- Data, Billing, Sales, Team Player.

Meet and Achieve set targets, Town visitations. Local Promotions.

Comprehensive Products and Service knowledge.

Customer Service Representative

Goonellabah Call Centre Goonellabah NSW.May 1997 July 2007

Single Bill, Mobile Enq, Bigpond Billing, Foxtel Enquiries.

Sales /Connections and Billing Enquires

Customer Service /Team Player/Relief Team Leader.

Customer Service Operator.

Telstra 013 Alice Springs NT

May 1994- 1997

Team Leader, Customer Service, Customer Complaints.

Wages, Data Work, Rosters for full time and part time.

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Open and closing of centre.

Cook/ Waitress

FAC Airport Alice Springs NT

May 1992 May 1994

Bistro Cooking and Cold Larder.

Ordering of Stock.

Waitressing and serving customers.

Duty Manager

YHA Hostel Alice Springs NT

March 1991- May 1992

Reception and Counter Service.

Tour bookings / bus ticketing.

Control of hostel during shift.Prior to 1991

Various Organisations including Retail, bar work, Tour and Restaurant Supervisor.

Customer Service, Sales, Administration, Wages, Rostering. Control of Restaurants.

Various tasks include: general admin, retail tasks, customer service, sales and cash handling.

R eferences

Mr Joe Pirlo

Technical Manager

TCW North Coast

Lismore NSW 2480Phone: 0427 231 016

Ms Cath Hamon

Telstra Business and Solutions

Ann Street Brisbane. Qld

Phone 07 38872936 / 0408 335 106

Ms Sue Passmore

Telstra Country Wide

Director od NSW

Phone 0419 519 253