Successfully leading multiple generations in the workplace
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Successfully Leading Multiple Generations in the Workplace
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Sound Familiar?
• Looking for meaningful work• Seeking challenge• Chance to prove themselves and show they can
perform well• Enjoys contact with people• Desire to be in a position of responsibility• Resents being looked at as though they have no
experience• Tends to be more job mobile• Less respectful of authority
Who does this describe?
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Training and Development Journal
November 1970Sorry Boomers, the other generations in the workforce
didn’t like you when you started working!
Every generation that enters the workforce makes waves!
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Every generation that enters the workforce makes waves!
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Workplace Values
Veterans Boomers Gen Xers Millennials
Career Goals
Build a legacy Build a stellar career
Build a portable career
Build parallel careers
Rewards Satisfaction of a job well done
Money, title, recognition, corner office
Freedom is the ultimate reward
Work that has meaning for me
Work-Life Balance
Support me in shifting the balance
Help me balance everyone else and
find meaning myself
Give me balance now! Not when
I’m 65
Work isn’t everything. Need
flexibility to balance my other
activities
Job Changing
Carries a stigma Puts you behind Is necessary Is part of the daily routine
Training I learned the hard way, you can too!
Train ‘em too much and they’ll
leave
The more they learn, the more
they’ll stay
Continuous learning is a way
of life
Source: When Generations Collide
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VeteransAssets: Experience, enhanced knowledge, dedication, focus, loyalty, stability, emotional maturity, perseverance
Possible issues: Reluctant to buck the system, uncomfortable with conflict, may want to keep things the way they are
Messages that Motivate: “Your experience is respected here”
Rewards: Tangible symbols of loyalty, commitment, and service including plaques and certificates
Methods of Communication: Memos, letters and personal notes
Don’t be surprised by their desire to learn computers and technology!
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Baby BoomersAssets: Service orientation, dedication, team perspective, experience, knowledge
Possible issues: May put process ahead of results
Messages that Motivate: “We need you”, “ Your opinion is valued”
Rewards: personal appreciation, promotion, and recognition
Methods of Communication: phone calls, personal interaction
Be prepared for changes in work styles and priorities as retirement gets closer!
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Generation XAssets: Adaptability, techno-literacy, independence, creativity, willingness to buck the system
Possible issues: Skeptical, may distrust authority
Messages that Motivate: “Do it your way”, “there aren’t a lot of rules around here”
Rewards: Free time, opportunities for development, certifications to add to their resumes
Methods of Communication: Voice mail, email
Sometimes referred to as the “middle child” generation, don’t be surprised if
Gen X is frustrated by a lack of opportunity!
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MillennialsAssets: Collective action, optimism, ability to multi-task, and technologically savvy
Possible issues: Need for supervision and structure, inexperience-particularly when dealing with difficult people
Messages that Motivate: “Your work makes a huge difference here”
Rewards: Awards, certificates, tangible evidence of credibility
Methods of Communication: texting, instant messaging, snapchat
Millennials will be far more loyal to their organization if they feel you have a
holistic approach to them as an employee!
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Study your top Employees
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Generation Z• Want an active role in their communities, and families and will likely want
this from work. They are eager to have an impact
• Far more ethnic diversity. Caucasians may become a minority for this generation
• In comparison to Millennials, their parents are more likely to be hands off and provide opportunities for learning and growth
• There is a good chance they will be able to hit the ground running as shifting education styles have focused more on soft skills
• Growing up in the worst economic conditions since the great depression, they will likely be financially savvy, cautious, and frugal
• Strong likelihood they may become a strong entrepreneurial generation
• Will be the most technologically advanced generation in history
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If you remember nothing else, remember this…
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Assumptions?
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Jennifer [email protected]
Download this presentation from:Twitter: Jenfisherfw
www.jenthreepointzero.com
Thank You!!!