SUCCESSFULLY COMPLETING A JSNA WITH MULTIPLE

PARTNERS

Brett Nelson – Head of Performance & Standards, Bury CouncilBen Eggleston – Head of Business Consulting, CPC Ltd

PRESENTATION

• Practical example– Relationships– What we did and the lessons learned– How we’re taking it forward

BUILD YOUR RELATIONSHIPS

• Sell it– Within the council– Across the partners

• Project Board

• The people that will actually do the work

• Communication

• They can always be better

CHALLENGES APPROACHING IT

• Partnership working

• Board member priorities

• Understanding the outputs

LESSONS LEARNED

• It’s bigger than you think!

• Project structure and methodology

• Capacity

• Communication at all levels

• Maintain focus

• Data v Intelligence

• Not about capture & analysis

IT’S BIGGER THAN YOU THINK!

• Not about analysing the same data in the same way

• You need to know what you don’t know

• It cannot be done in isolation

LESSONS LEARNED

• It’s bigger than you think!

• Project structure and methodology

• Capacity

• Communication at all levels

• Maintain focus

• Data v Intelligence

• Not about capture & analysis

PROJECT STRUCTURE & METHODOLOGY

SCNA PROJECT BOARD

QUALITY ASSURANCE

TEAM BURY (LSP)

SCNA PROJECT IMPLEMENTATION TEAM

Strategic Direction & Monthly Progress Review

Day-to-day management & fortnightly progress review

Monitoring of project quality

HOW HAVE WE DONE IT?

PlanAudit Phase

Needs Assessment

•Options appraisal

•Scope & secure resources

•Secure “buy-in”

•Identify and collect Data & resource usage

•Collate & analyse information – one pot

•Cross tab analysis

•Identify gaps

•Map need over time

Strategy Derivation

•Assess effectiveness of current services to meet need

•Service innovation & planning

•Commissioning

Jan 2007 April 2007 Oct 2007July 2007 April 2008

LESSONS LEARNED

• It’s bigger than you think!

• Project structure and methodology

• Capacity

• Communication at all levels

• Maintain focus

• Data v Intelligence

• Not about capture & analysis

CAPACITY

• Board Level

• Operational “day jobs”

• Skill sets

• External specialist support

• Timing – slow burn

LESSONS LEARNED

• It’s bigger than you think!

• Project structure and methodology

• Capacity

• Communication at all levels

• Maintain focus

• Data v Intelligence

• Not about capture & analysis

COMMUNICATION AT ALL LEVELS

• Could have been better

• Assumed

• Not centralised – devolved

• Generating a wider understanding

• No community engagement

LESSONS LEARNED

• It’s bigger than you think!

• Project structure and methodology

• Capacity

• Communication at all levels

• Maintain focus

• Data v Intelligence

• Not about capture & analysis

MAINTAIN FOCUS

• It took a long time

• Difficult and large conceptual output

• No answers – more questions

• Not an overnight outcome

LESSONS LEARNED

• It’s bigger than you think!

• Project structure and methodology

• Capacity

• Communication at all levels

• Maintain focus

• Data v Intelligence

• Not about capture & analysis

DATA v INTELLIGENCE

• What level do you want/need it?– Strategic v operational?– What do you compare with what?

DATA v INTELLIGENCE

• Predicting the future

DATA v INTELLIGENCE

• Availability of data– Data sharing protocol– Format and completeness

• Ask the right questions

• Need v Usage

• Access across partners

51%

DATA v INTELLIGENCEASK THE RIGHT QUESTIONS

White Children

Pakistani Heritage

Overall 30% most deprived neighbourhoods

White Children

Pakistani Heritage 47%

61%

46%

5 A*-C grade GCSEs

DATA v INTELLIGENCENEED v USAGE

Home CareUsage of service per adult population

DATA v INTELLIGENCENEED v USAGE

Relatively Affluent Wardswith high levels of usage

Wards with very little usage

Home CareStandardised by Age and Deprivation

DATA v INTELLIGENCENEED v USAGE

Home CareStandardised by Age and Deprivation

DATA v INTELLIGENCEALLOW ACCESS TO YOUR DATA

% of People living in 33%most deprived neighbourhoods

% Alcohol Clients

% of People living in 33%most deprived neighbourhoods

% Drinking above Sensible limits

LESSONS LEARNED

• It’s bigger than you think!

• Project structure and methodology

• Capacity at Board level

• Communication at all levels

• Maintain focus

• Data v Intelligence

• Not about capture & analysis

SO WHAT TEST?

Broad Geographic spreadof social exclusion

Social Exclusion

TAKING IT FORWARD

• Fitting into the business planning cycle• Strategic commissioning• Impact on budget distributions• Market management• Local Area Agreement• Supporting the Third Sector• Annual updating• Expand to other partners• SOA level data tool

Ward Value%

Besses 33%Church 16%East 28%Elton 20%Holyrood 23%Moorside 29%North Manor 13%Pilkington Park 16%Radcliffe East 28%Radcliffe North 21%Radcliffe West 33%Ramsbottom 20%Redvales 29%Sedgley 17%St. Mary's 26%Tottington 17%Unsworth 17%

23%

UnsworthElms North 35%Elms South 24%Hollins/Pilsworth 14%Sunnybank Centre 12%Sunnybank Rd/Parr Lane 15%Hunters Hill/Church Meadow 14%Sunnybank Wood 9%

% Lone Parent Families

Show SOAs Top / Bottom Wards All Wards Xtab Analysis

Top Decile Value Dep. Rank1 Chesham Fold 70% 12 Mosses & North Pimhole 65% 23 Killon St 62% 164 Springs 59% 105 Fernhill 59% 36 Civic Centre/Town Hall/Victoria Street 57% 77 Trees Estate & Topping Fold 55% 88 Elms North 54% 129 Radcliffe Cricket Club/Water Street 53% 11

10 Mersey Drive 49% 511 Metrolink Station/Coney/New School 48% 2012 Rainsough 48% 9

Bottom Decile120 Holcombe Road area 4% 120119 Brandlesholme East 5% 109118 Seddons Farm 7% 115117 Sunnybank Wood 8% 114116 Vernon Road Greenmount 9% 119115 Chantlers 9% 117113 Holcombe Moor 10% 113113 Rowlands Rd, S/seat 10% 104112 Walmersley Old Rd/ Tetrosyl/ Mill Rd 11% 97110 Radcliffe Moor Road 12% 106110 Whittingham Drive/ Nuttall Lane 12% 116109 Kirkhams 12% 96

% pensioners on pension credit

Show Wards Top / Bottom SOAs All SOAs Xtab Analysis

% Lone Parent Families

% people do not feel safe at night

Current smokers (%)

% working aged population on working based benefits

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Xtab AnalysisShow Map SOA Charts

% People living in deprived neighbourhoods

JSNA – LASTING THOUGHTS?

• Not about capture & analysis– Small part – first step on the journey

• Intelligence not data– Piecing together the jigsaw– Finding gaps

• Signposting– That’s where it begins to get interesting!!!

CONTACTS

• Brett Nelson - Adult Care Services, Bury Council– 0161 253 7401 / 07825 861868– b.nelson@bury.gov.uk

• Ben Eggleston - CPC Ltd– 020 7015 8500 / 07799 620792– ben.eggleston@cpcltd.com

• Website and SCNA Report – Google ‘strategic community needs assessment’