Preparing Your Child For A Successful Middle School Experience
Successful Middle Management
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Transcript of Successful Middle Management
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Successful Middle Management
An Infopeople webinar with Joan Frye Williams and George Needham
May 4, 2010
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Why this topic?
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Beyond the desk schedule
• Make your library more effective
• Make your boss more effective
• Make your staff more effective
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The eternal triangle
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It’s not your job (or anyone else’s) to make everyone happy
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Or to get everyone to like you
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Management ≠ Control
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Manage the environment
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Civility
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Efficiency
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Clarity
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Accountability
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“A desk is a dangerous place from which to view the world.”
John Le Carré
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Pit dwellers
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Dealing with pit dwellers
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Don’t let it be lonely at the top
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Extra credit: Make it fun
“Does a boy get a chance to whitewash a fence every day?”
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Manage communications
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Honesty up, honesty down
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Enough with the eye roll!
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Communicating bad news
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When you’re the messenger
• Be empathetic• Don’t delay• Stick to the facts• No sugar coating• No “sandwiching”• Link to principles
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Speaking truth to power
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Overcoming resistance
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When staff dig in
• Link to outcomes• Listen to concerns• Encourage participation• Cultivate champions• Reward desirable behavior• Be prepared to change yourself• Repeat as necessary
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Handlingrumors
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Providing effective feedback
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Overcoming the urge to hide
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Extra credit: Translate the code words
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Manage decision making
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Loyalty up, loyalty down
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Loyalty across, too
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A voice, a vote, or a veto?
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Assuming responsibility for solutions
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Avoiding binary thinking
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Beware of “yes men and women”
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Extra credit:Foster creativity
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Manage results
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Preparing for success
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Gauging community response
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Extra credit:Leverage mistakes
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The top manager’s responsibility
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The middle manager’s responsibility
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The staff member’s responsibility
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Signs that you’re on the right track
• You care deeply about what you’re doing• You spend much of your time actively
listening• You learn every day• You share the credit• People bring you ideas
and not just complaints
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Don’t forget what we said about not trying to make everyone happy!
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Let’s continue the conversationE-mail [email protected] http://georgeandjoan.com