SuccessFactors Learning

SuccessFactors Learning

Bob Ward

Product Manager Learning Solution

2 SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.

Address key concerns

• Productivity

• Globalization

• Competitiveness

• Growth

Impact key events

• Product launches

• Acquisitions

• Restructuring

Impact Business Execution with SuccessFactors Learning


Key Trends Impacting Learning and Execution


Leader in the Gartner Magic Quadrant for Corporate Learning Systems – Perennial LEADER

“SuccessFactors has dominant mind share in the talent management suite market. It has been better at converting component customers into suite customers than any other vendor by a considerable margin.”


Leader in the 2012 IDC Learning Marketscape

“The user experiences are well thought out and easy to use.

SuccessFactors has done well in integrating the Plateau acquisition into the portfolio…

SuccessFactors is a Leader in this analysis with strengths in market presence and positioning, continuous innovation in the category, and market momentum.”


Clear Leadership Position

The Forrester Wave™: Talent Management: Learning, Q1 ‘13

In Forrester’s 108-criteria evaluation…we found that Successfactors edged out Saba Software, SumTotal Systems, and Cornerstone OnDemand for the top spot…

“

”

Source: The Forrester Wave™: Talent Management: Learning, Q2 ‘11


Clear Leadership Position (Again).


EnergyFinancial/Insurance Healthcare Retail

SuccessFactors Learning Customer Success

http://www.nmcco.com/default.htm

http://www.rbcroyalbank.com/index.html

http://www.carlson.com/index.cfm


SuccessFactors Learning Customer Success

ManufacturingGovernment Travel Transportation Other


The Most Comprehensive, Innovative Learning Suite Available

Learning Management System (LMS)

• Instructor Led Training (ILT)

• eLearning

• Task oriented OJT

• Exams/assessments

• Reporting & Dashboards

SuccessFactors Learning

Social Learning via SuccessFactors Jam

• Mentoring/development

• Concept oriented OJT

• Near real-time knowledge objects from SMEs

• Collaborative groups and communities

iContent Content-as-a-Service

• Portal for eLearning content acquisition

• Content testing and distribution via Akamai Content Distribution Network

• Content updates and maintenance

Learning Metrics & Analytics

Mobile Learning via BizX Mobile Platform

Extended Enterprise w/ eCommerce


Learning Professionals Lead Business Execution thru…

Training & Compliance

• Regulate • Certify • Qualify

Performance &

Development

• Motivate• Cultivate • Innovate

Partners, Customers

& External Learners

• Enable • Retain • Profit


Compliance Related Training

• “Automate and Assure”

• Minimize Risk

• Reduce Administrative Headache

• Compliance Related Learning Requirements

• Complex Training, Process and Deployment Requirements

• Ensure Quality (QxP) Processes

• ISO/ Manufacturing/ Sustainability

• Government Reporting Requirements


Compliance Related Training – Key Capabilities

• Automated learning assignments based on nearly any criteria

• Visibility into Compliance Training Status and Activities

• Comprehensive Reporting w/ Expanded Support for Gov’t Requirements

• Unique, Validated SaaS for LMS Option

• Support for Multi-part e-signatures

• Support for FDA 21 CFR Part 11


Proven in Highly Regulated Environments

• >10 years experience supporting highly regulated environments, including FDA validation requirements

• More than 40 Life Sciences and Pharmaceutical Customers

• Historically supported GxP Validation Requirements under SOW – however, didn’t leverage SaaS benefits

• Unique Validated SaaS for LMS Option

Employees can easily identify the required training for each role they perform, and are empowered to keep up to date on training for the procedures they are executing.”

“


Customer Success | Anglo Gold Ashanti

• High user adoption

•The system improves usability (vs. their legacy systems) and access to training

•Ashanti Gold now only needs to access one system for all training needs

•Dramatically accelerated learning for the SAP deployment.

Anglo Gold had 7 separate and disparate training solutions globally. They needed to consolidate to allow one single point of truth for training and certification cross business.Ashanti also deployed SAP and wished to use a new learning platform to assist in accelerating knowledge of the new SAP solution globally.

•SuccessFactors Learning for 8000 employees

•Links to 650 courses from one 13 global offices

•Allows supervisors to assign and track training

•Allows supervisors to manage individual learning plans

•Consolidated all training activity

EXECUTION GAP SOLUTION RESULTS





Performance &

Development


Partners, Customers

& External Learners



Employee Performance - Top 5 Things Gen Y Wants

1.Develop my skills for the future

2.Demonstrate strong values

3.Offer customizable options in my benefits and reward package

4.Allow me to blend work with the rest of my life

5.Offer a clear career path

Millenials (Gen Y) will be majority of

workforce by 2020.

What do they expect from

organizations?


Employee Performance Development

• “Align and Optimize”

• Increases speed and quality of performance

• Improve agility

• Help employees meet goals

• Improve succession planning/ readiness

• Accelerate time to productivity

• “The Ability to Learn is the Foundation of Every Other Talent”…

• Continuous learning as an unified part of talent management…


Continuous Learning Increases Performance and Business Execution

Workforce Planning Develop new leaders

in lock step

Continuous Learning

Role Transition or Expansion

Faster training for new responsibilities

Performance & Goals

Develop thru goals and feedback

Succession & Development Search talent by

competencies fromEmployee Central

Recruiting & On-boarding

Onboard, train and ensure compliance

“The employee life-cycle approach requires an integrated, seamless, cost-effective approach that using solutions from multiple point vendors can’t replicate.”


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Employee Central

Goals Workforce Planning

Performance Compensation Succession AnalyticsRecruiting Learning Jam

BizX Insights

SuccessFactors BizX


Performance – Key Learning Capabilities with BizX Suite

• “Action from Anywhere” – Employee Profile, Performance & Goals, Succession Plan, etc.

• Course ratings and recommendations promote continuous learning

• Learning reports and dashboards to identify learning ROI and business results w/ support for all four Kirkpatrick Levels

• Access Learning via BizX Mobile for learning-on-the-go!

• Support for all learning modes – Formal, Informal, Social, Blended…


Blended Learning Improves Execution and Performance

Informal Learning/ Self-Directed and Social

Formal Learning

Blended Learning: The ‘Sweet Spot’ for Accelerating Performance and Learning ROI

•How to fill out a time card

•How to open a PO

•Code of Conduct

•Business/ Regulatory Mandates

Corporate Learning Continuum

•Product or process training/ certifications

•Standards of service/ support

•Manager/ leadership training

•Individual/ Group goal alignment

•Corporate/ department initiatives

Blended learning is the highest impact way to deliver corporate training on mission critical business initiatives… the ROI for some of these programs has been more than 700%. – Bersin & Associates


Sample Blend by Industry

Potential Learning Blend: Transportation

Informal self-directed

10%Informal Social Learning10%

20%Formal

Potential Learning Blend: Retail

80%Formal




Sample Blend by Function

Potential Learning Blend: Finance Potential Learning Blend: Sales



50%Formal

15%Formal




Thomson ReutersEmployees: 17,500 | Industry: Media

• Thomson Reuters has a centralized, single point for all learning content

• Curricula supports frontline sales staff

• The system offers a quick, complete view of employee training for the manager

• Thomson Reuters wanted to align learning with talent and performance

• The organization needed to consolidate disparate learning applications after the merger between Thomson and Reuters

• The organization needed to deliver an enhanced user experience to encourage adoption

• SuccessFactors Learning - the only application in which Thomson consolidated onto the Reuters Platform

• Deep-link functionality to improve user experience and encourage adoption

SuccessFactors LMS has enhanced the user experience greatly and simplified access and reporting. The partnership with SuccessFactors has been just great. SuccessFactors certainly meets our needs.. Charles Jennings, Global Head of Learning”“






Performance &

Development


Partners, Customers

& External Learners



Partners, Customers & Other External Learners

• “Extended Enterprise”

• Specific groups outside the organizations

• Uniquely branded learning sites for partners and customers

• Leads to revenue-generating opportunities for learning orgs

• Retain customers, enable partners, and provide strong ROI for learning


External Learners and eCommerce – Key Capabilities

• Uniquely branded learning sites

• Automated learning assignments

• Easily assign different learning catalogs to different audiences

• Configurable ‘Marketing Page’ – targeting marketing per audience

• Jam groups for communities, crowdsourcing, expert identification, + fast video creation

• Attract, develop, retain networks with promotions/ contests

• eCommerce w/ multi-currency and multiple payment support


• T-Mobile now has one central system of record for all internal and external training

• System reduces costs to train channel and distributors with more accurate material for them

• “Learning@T-Mobile” now plays a key role in both New-Hire-Orientation and Leadership Development

• Needed to train all of their Sales Dealers across 300 different locations

• Struggled with leadership development

• Needed to regularly and effectively deliver training to management

•SuccessFactors Learning Management System (LMS)

• SuccessFactors Learning – Extended Enterprise

• Unique LMS branding and communication campaign

• Implemented QuickStart Guides for added support and Extensive Course Catalog


T-Mobile Employees: 36,000 | Industry: Telecommunications


Extended Enterprise Customers


Easily ensure compliance and regulatory requirements are met with a comprehensive solution

Leading the Learning Evolution (Again).

Key to integrated talent management - increase workforce competitiveness and effectiveness

Any device, Any user, any content

Visibility and capability to tune/

adjust the “Learning Numbers” – i.e., cost

per learner or cost per instructor hour

by changing the media

Mode/media mix can be tailoredto the learner and location for optimum results

72% of companies believe that learning technologies will help them respond faster to changing business conditions…

”

“


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Our Learning Heritage

Plateau Systems Founded, 1996, LMS in market since1994

Plateau release LMS v4, 2001 First Web-based Version

LMS receives Leadership position in Forrester Wave, 2007 (Leadership position continues in each update)

SAP acquires SuccessFactors, February 2012. SF Learning is the “go-forward” solution.

Plateau acquires Sensory Systems,1999PQE and eLearning Released

LMS Receives Leadership position in Gartner MQ, 2003 (position continues for next 8 years, and counting)

SuccessFactors acquires Plateau, April 2011 – Plateau LMS is the “go-forward” solution.

SuccessFactors announced LMS now unified part of SuccessFactors BizX Suite, October 2011

SuccessFactors Announces Record Year, largely due to Learning, Dec 2011

LMS as unified part of BizX now adds unique social/ informal, mobile, and analytics capabilities creating comprehensive “SF Learning” solution, October 2011

SuccessFactors introduces unique SaaS-based Validated LMS, 2012

Thank You


Q&A

Backup Slides


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A Global Leader

More than a decade -- all in the cloud

3,500 customers/~15M users

Largest cloud deployment- 2M users

35 Languages - 168 Countries

Closing in on $1/2 Billion 2012 Billings


Solution Portfolio for LoB HR Go-forward Solution highlighted

(1) Including payroll, benefits administration, and time & attendance management

On Premise Solutions Cloud Solutions

HR Core SAP ERP HCM(1) SuccessFactors Employee Central

Performance & Goals SAP ERP HCM SuccessFactors Performance & Goals

Compensation SuccessFactors Compensation

Succession & Development

SuccessFactors Succession & Development

Recruiting SAP E-Recruiting SuccessFactors Recruiting

Learning SAP Learning solution SuccessFactors Learning

Workforce Planning SuccessFactors Workforce Planning

Workforce Analytics

SAP HANA and SAP Business Objects

SuccessFactors Workforce Analytics

Social Talent Mgmt SuccessFactors Jam

Mobile HCM SAP mobile apps based on Sybase Unwired Platform

SuccessFactors BizX Mobile


TOP OPPORTUNITIES

Customer Challenge Qualifying Questions Value Proposition

Help Meet Regulatory Requirements

• How to “Automate and Assure”

• Verifying learning completions

• Satisfying regulatory requirements

• How to reduce risk and remove administrative headache

• How do you demonstrably provide proof of industry of compliance?

• Are you looking for ways to improve employee productivity and reduce email?

Help meet regulatory requirements

Reduce risk Remove the headache

Learning to Improve Performance

• “Align and Optimize”

• How to improve performance

• How to help employees meet goals

• Ways to improve succession planning/ employee readiness

• How to accelerate time to productivity(new hire/ new role)

• How do you align organizational goals to specific learning plans?

• What plans do you have to get your new hires more engaged & productive faster?

• Do people struggle to find people to help them complete their work?

• Can you authoritatively show learning results and ROI to execs?

Speed new hire time to contribution

Ensure goals are met Demonstrably provide proof of

learning ROI Improve the efficacy of training

by creating groups for each class

External Teams and Audiences

• How to help retain and enable partners, customers, franchises, suppliers, and external groups

• How to add eCommerce for external learning groups

• Would you like to better engage your customers on an ongoing basis?

• How do help enable partners?

Help retain and expand customers

Improve sales Provide $ from Learning

Internal Use OnlyJeff- I think you have a similar slide, how different is it?

SuccessFactors Learning

Education

Transcript of SuccessFactors Learning