Success in FM… The Necessary Ingredients
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Success in FM…The Necessary Ingredients
Teena Shouse, CFM, IFMA Fellow, Associate, Facility Engineering Associates, P.C.
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Those ingredients are……
• Strong Leadership• Investment in our people• Consistent learning• Adaptable to change• Being a Change Agent• Acting as a Futurist
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Facility professionals need to stay focused on remaining in the productivity business by creating workplaces that engage, empower and enable the workforces that we serve.
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Integration of Workplace Solutions: Creating a Higher Value
Today’s workplace is hardly business as usual
• There are four generations in the workforce with different work-style and life-style demands.
• Footprint consolidation is happening everywhere.
• Healthy employees are a must, there is a need to focus solely on core business.
• If employers don’t positively impact the environment , they won’t be in business.
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Successful Adaptation and Continuous Growth
“It is not the strongest of the species that survive nor the most intelligent that survive. It is the one that is adaptable to
change ”
Charles Darwin
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Growth comes from facing challenges
• Advanced technology solutions
• Complex organizational structures (teleworking, fluctuations in labor force, alternative workplace strategies)
• Keeping the skills and knowledge of your FM personnel current
• Contract governance-Outsourcing
• Pressures to address sustainability issues
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IFMA Current Trends & Future Outlook in FM 2011
• Sustainability• Complex Building Technology• Preparedness• Quantity and Complexity of FM Data ex: COBie• Finding Top Talent• Elevating the FM Profession• Economic Recession and the Aging Building Stock• Evolving Skill sets and Business Acumen• Enhancing Workplace Productivity• Changing Workplace
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Top 10 Workplace Trends of 2012
• Integration of Workplace Solutions: Creating Higher Value
• Workplaces that Promote Sustainability• Inclusive Workplaces• It’s All About Me: Rewards and Recognition• Virtual Workforces• The Built Environment as a Driver of Employee
Engagement• Evidence-based Space Design• Quantifiable Employee Health & Wellness Initiatives• Psychological Health in the Workplace• Flexible Workplaces
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Best Practices or Leading Practices?
• Why do we study trends? Strive for best in class practices?
• The definition of Best Practices is: “a working method, or set of working methods, which is officially accepted as being the best to use in a particular business or industry, usually described formally and in detail”
• Best for who? Best when? Best in what situation?• You must decide!
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The best ways to learn about leading practices are:
• Read Facility and Property Management Magazines.• Conferences and attend the seminars to learn about
other approaches. • Network locally with other Facility Managers and
discover what they do to get results in their organization.
• Do an ‘Intelligent Benchmarking’ exercise, which goes beyond the traditional benchmarking comparisons and looks at practices.
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Change Agent and
“Solution Architect”
“Life begins at the end of your comfort zone.” Neale Donald Walsch
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FM Organizational Re-Commissioning
• Re-examine the objectives of your FM organization
• Question the current criteria for measuring performance
• Create and document the particular processes where you seek to achieve greater success
• Verify, document, and report actual performance
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Be a Futurist
Wanted: A FM who likes unbelievable challenges, tolerates strange happenings, “sees” into the future, handles a 10:1 ratio of questions to answers, cultivates a sixth or maybe even seventh sense, deals with complicated requests, copes with multiple in-bounds and expertly balances needs versus wants.
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Leadership = Victor not Victim
Victor Victim
Ownership BlameAccountability ExcusesResponsibility Denial
Have the courage to be a Victor!
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Leaders are willing to invest in people…
• Time•Money• Conversation…is a professional sport.
Who you are is a result of the conversations you are having!
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“Hope is not a strategy.”
Teena Shouse, CFM, IFMA Fellow
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Be alert to opportunities
• Stay at the forefront of technologies and best practices
• Training, reading, networking
• The right perspective – a changing workplace can be a great source of personal and professional satisfaction.
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The Ambition Effect(Internal desire to attempt something new)
•Ambition triggers action
•Every action creates an experience
•Experience reveals the possibilities
•The possibilities inspire new ambition or action
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Training
• CFM-Certified Facility Manager
• FMP-Facility Management Professional
• SFP-Sustainability Facility Professional
• RPA-Real Property Administrator
• FMA- Facility Management Administrator
• MCR-Master of Corporate Real Estate
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Conferences and Publications • NFM&T conferences semi-annually• IFMA Facility Fusion and WWP• Buildings Operations Magazine• Facility Management Journal• McMorrow Report• Today’s Facility Manager• Facilitiesnet.com
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Our Ultimate Goal• FM professionals are to provide a safe, healthy
and productive work environment.
• We must make our companies competitive.
• A highly motivated and productive workforce that is constantly learning and adapting to new realities, training, and professional development.
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“Faith is taking the first step without seeing the whole
staircase.”
Martin Luther King, Jr.
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Discussion Contact Information
Teena Shouse, CFM, IFMA FellowFacility Engineering Associates, [email protected]
Thank you!
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