HOTEL CROWNE PLAZA, ROHINI

HOTEL OVERVIEW

HOTEL OVERVIEWA promising landmark of North-West Delhi,Crowne Plaza New Delhi Rohinioffers facilities and amenities ensuring seamless conduct of business requirements, by extending warm services to business and leisure travellers.The hotel has one of the largest meeting spaces in Delhi/NCR with an attractive choice of indoor/outdoor venues. These venues are ideal for organizing conferences, weddings and other social events accommodating up to 2000 people.Accessible from the airport, it has a close proximity to shopping complexes, local entertainment attractions and management institutes, making itthe preferred destination to meet and celebrate.With 183 comfortable rooms equipped with modern facilities, guests also enjoy services at the 24-hr Business Centre, round the clock In-Room Dining and Crowne Plaza Club Lounge, making Crowne Plaza New Delhi Rohini,The Place To Meet. The hotel also has a relaxation spa,Adyathat specializes in European and Asian therapies and comprises of therapy rooms, a unisex salon, a well-equipped gym and an outdoor swimming pool.View Less

Recreational Facilities at Hotel Crown Plaza, Rohini, New DelhiThis 5 star hotel in Delhi is a coliseum of holistic approach to develop the personality of self at the illustrious spa studio Adya. The spa centre is decked with 4 treatment rooms, well equipped gymnasium, unisex saloon, and an outdoor swimming pool to provide an unwind to every guests. The amazing therapies will call for a perfect renovation vacation for the pleasure vacationers. Meetings and Events facilities at Hotel Crowne Plaza, RohiniThis marvelous5 star hotel of Delhiis an ultimate heart for conference, business meetings and events. The business halls provide 24 hrs services with computers, internet connection, fax machines and Xerox machine.

For an outstanding experience of corporate meetings, weddings as well as events thishotel in Delhiis incorporated with halls appreciated as Crystal Ball Room, Sapphire Ball Room, Pre Function Area, Pearl, Solitaire Room, Board Room, Terrace Garden, Emerald, and Meeting Room. Guest Facilities at Hotel Crowne Plaza, RohiniBusiness CenterCourier ServiceLaundry ServiceConcierge ServiceATM/Cash MachineSafety DepositBaby-SittingFloristGift Shop

ACCOMMODATION AT CROWNE PLAZA, NEW DELHI ROHINIThe Persian Palace of thisDelhi 5 star hotelis an amalgamation of stylish interiors, trendy furnitures, vibrant designs, accompanied with flawless services is the most elegant address in Delhi to enjoy. The ostentatious villa is adorned with 183 escapist luxury rooms classified as Deluxe suites and Club Rooms designed to give an experience of a dream world. Room Facilities and Services40 inch LCD TVMedia HubIn-Room safeISD/DDD and voicemailTea & Coffee makerMini Bar in all roomsWi Fi Internet access

BALLROOM

INDIAN RESTAURANT

RESTAURANT Spice Art serves North West Frontier cuisine with Awadhi, Delhi and Kashmiri delicacies. Mosaic, all day dining restaurant with live cooking serves Italian, Indian, Chinese and Western comfort food. Deli is our pastry shop and a bar, Connexions to unwind.SummaryCocktail loungeNumber of restaurants :2Room ServiceAvailable12:00 AM-11:00 PM24hour Room ServiceHotel RestaurantsMosaicLocation: Lobby LevelServes: Breakfast , Lunch , DinnerThe all day dining haven will be the place to unwind offering Italian, Chinese and Western comfort food. To wash them down, refreshing frozen and blended beverages, wines and hot favourites will be available. The casual yet elegant ambience will also have 2 private dining areas. Covers: 128

Spice ArtLocation: Located on the 1st floorServes: Lunch , DinnerAn Indian Restaurant with 116 seating capacity. Located on the 1st floor, serving authentic North Indian Cuisine. Open for Lunch (12:30-15:30) and Dinner (19:00-00:30)

BOLLROOM We have convention halls from the capcity of 14 pax to 800 pax. largest banqueting in Delhi and NCR. 9 meeting hall and two open sellable are to take each and every type of event.FacilitiesNumber of Meeting Rooms :1Total Area Of Meeting Space :1617.0 sq MNumber Of Sales And Meeting Professionals On-Site :11Largest Room Capacity :850

PUB/LOUNGE

MOSAIC-ALL DAY DINING RESTAURANT

Hotel Bars /LoungesConnexions BarConnexions, with an eclectic ambience, captures your senses when you are in the mood for leisure. It is the place to unwind, relax and enjoy music whilst you savour exotic finger food. The wine cellar features an elaborate collection of popular world wines and rare malts.Hours of Operation 11:00 hrs to midnight

ROOMS & RATESDefinitively stylish 35sqm room with ample space to all guest's needs. Wired/WIFI internet connectivity in an ergonomic work area, 40 LCD TV with media hub. Bathroom with shower cubicle, rain shower and bathtub. In room safe, mini bar, tea/coffee maker, voice mail..Premium ServicesFree Morning Newspaper Delivered to RoomTurndown ServiceValet ServiceEntertainmentCable / Satellite TVColor TVIn Room Movies - Premium CableSound SystemStereoVideo Rental

INTRODUCTION

INTRODUCTION

The hotel business depends on the guests. A frequent guest knows the difference between a good hotel and a mediocre hotel. To home a hotel is both a home and an office, which will be visited many times during the year. In a competitive situation the guest will choose a hotel where he feels especially welcome. The wants more than just wine and dine. Housekeeping is the department, which is perhaps the most responsible to bring the guest back to the hotel again and again. This is because the guest wants personal recognitions and housekeeping has ht ample scope to pay special attention to any guest, which in other words is the personal recognition he wants.

Hotel FeaturesCrowne Plaza New Delhi RohiniA promising landmark of North-West Delhi,Crowne Plaza New Delhi Rohini offers facilities and amenities ensuring seamless conduct of business requirements, by extending warm services to business and leisure travellers.The hotel has one of the largest meeting spaces in Delhi/NCR with an attractive choice of indoor/outdoor venues. These venues are ideal for organizing conferences, weddings and other social events accommodating up to 2000 people.Accessible from the airport, it has a close proximity to shopping complexes, local entertainment attractions and management institutes, making itthe preferred destination to meet and celebrate.With 183 comfortable rooms equipped with modern facilities, guests also enjoy services at the 24-hr Business Centre, round the clock In-Room Dining and Crowne Plaza Club Lounge, making Crowne Plaza New Delhi Rohini,The Place To Meet. The hotel also has a relaxation spa,Adyathat specializes in European and Asian therapies and comprises of therapy rooms, a unisex salon, a well-equipped gym and an outdoor swimming pool.View Less

CLEANING OF ROOMSThe room door is to be opened after knocking.Draw back the curtains.First the most dirty items should be cleared so that the smell gets submerged before that guests arrival, clean the dustbin and damp-wipe then dry the ashtray.Proceed to clean the room further.General dusting of the room is done.The water thermos or jug is washed, dried and covered with glass cover (polythene). Water jugs, which have become dirty are cleared in the following way fill some tissue paper in the jug, then fill it with hot water, cover the jug and shake it. The jug becomes spotlessly clean form the inside.Then make the beds as follows fist strip the bed. Then beck up the bed sheet, blanket, top sheet and mattress protector. Dust the bed. Then lay the bed sheet and tuck form the head side making envelopes on both sides. Then lay the top cover, blanket protector and fold them together making envelopes on the sides. Finally place he pillows and bed cover on top.

Cleans the mirrors with Colins glass cleaner.Removes all dirty linen.Damp-wipes the tub and soap case and cleans the shower curtains. Opens the cover of the bath closet, cleans it, flushes it wipes the sides. Cleans the bathroom tumbler near the basin and the area around the vanitary unit.Replenishes the bathroom supplies2 bath towels, 2 hand towels, 2 face towels, 1 large soap near the tub, 2 small soaps near the basin, 2 toilet rolls, 1 bath mat, 2 disposal bags, 2 shampoo, 2 foam bath, 1 moisturizing lotion, one health club ten card, 2 tumbler glasses, 1 shower cap, 1 packet of tissue paper, 1 ash tray and a match box. In suite, which have an extra shower, area in addition to the above-mentioned supplies 2 bath towels and 1 large soap is also provided.The floor is then cleaned, the bath mat is placed and the door is shut The carpet is then hovered.

KEYS AND KEY CONTROLWing control key-kept by the chambermaid who opens all rooms on her wing.Floor master key-held by the supervisor in-charge of the floor. This key opens all rooms on one floor, this also opens the pantry as each floor has its own separate pantry and it opens all trolleys, which are on a particular floor.Grandmaster key- held by the executive housekeeper or the assistant executive housekeeper. This opens all rooms on all floors, including all panties and all chambermaid trolleys. The lobby manager also has for the night.

LINEN ROOMIt is here that all the linen forms all the floors and F&B outlets are exchanged for fresh ones. It is also here, where all he linen form the various areas of the hotel is stored.Area: B2 floor beside housekeeping deskDuties of the Linen Room SupervisorChecks the attendance of the linen room attendants.Maintains various records used for control of stock.Take inventory.Estimate the cost of new stock of linen required. This information is conveyed to the executive Housekeeper for his approval.Condemning of linen.

SWITE ROOMS

LAUNDRYThe laundry in Crowne Plaza is a huge, catering to the guests in house as well as the hotel staff.Here all the linen is washed and then dry-cleaned according to the guests request. The wash loads are divided according to these three categories, which decide the amount of water, detergent, bleach, and the temperature of the water is decidedLight LoadWhite LoadDark LoadAREA: The laundry is located in the basement level B2 in between linen and laundry room.

INDIAN KITCHENThis section is the main kitchen which is responsible for the preparation of all Indian dishes. It caters to the requirements of Coffee Shop, La Rochelle, Room Service and Banquets. The kitchen is divided into 3 parts,1.A la carte and tandoor section2.Halwai section3.Banquet sectionA la carte section: this section responsible for the preparation of the dishes on the menu of coffee shop and room service and is also responsible for the preparation of the lunch buffet for La Rochelle. The section is further divided into south Indian section and Indian section .Tandoor section: This section is responsible for the preparation of the all Tandoor items. Its basic function of the morning includes supply of breads to La Rochelle.

TANDOOR:Tandoor is a very important and busy section as it provides the Indian breads and the tandoori in this section two tandoor are fixed which are made of clay, one service counter and one in table is provided. The various types of Indian breads are;Kulcha ParathaKhasta rotiPudina parathaMethi ParathaNaanMasala kulchaRoomali Roti

BAKERYThe bakery consists of a twin room enclosure called the confectionery and the bakery (The place where all the baking is done) with its own walk-in and deep freeze. It is the place where the preparation of Cakes, Breads, Pastries, and Tarts etc takes place. It provides a large variety of desserts and beverages for the benefit of the guest. Its sales are done through its outlet christened 'THE GOURMET SHOP'. It is a guests delight to be in the outlet which brings into combination one of the best products with the hospitality of the staff at work. The bakery provides service to Coffee shop, Room service, La Rochelle, Butler pantry, Banquets, Pastry shop & all specialty kitchens.

COLD SALED SECTION

CONTINENTAL KITCHENAs the name clearly indicates, it is responsible for the preparation of all continental dishes and their service to outlets such as La Rochelle, Room service and the banquets. This section is divided into 2 parts.1.Soup Section.2.Hot Range.1. Soup Section: This is the section preparing all types of soups for all banquet functions and restaurants. The section has one chef working, who prepares all the soups. Everyday about 7-8 soups are prepared excluding the party soups and the quantity produced is 150 cups of each soup daily. This section also prepares stocks of different type for use in soup section as well in any other part of kitchen as required. The section gets the raw materials en daily requisition basis to stores and butchery. The soup prepared everyday includes.

FRONT OFFICE

LOBY

RECEPTIONThis is the first section where the guest comes in contact with the hotel employee. It is also located in the Front Office and it deals with some functions, the main one being checking in or allotting rooms for individuals or groups.When the guest arrives at the hotel, he first approaches the Reception counter to give in his name if he has a reservation. If the guest has booked a card is printed and kept ready, with all the details.In the case of a walk-in, the receptionist fills out the registration card and checks the computer for vacant rooms. The receptionist checks up with the assigned rooms report also to ensure that the room allotted is vacant. The key-card is filled up and the appropriate key is placed in the card and handed over to the hotel. For registration, everything is done on the computer. Hence, manual labour is saved an as the guests check-in and are billed directly through the computer as the entire hotel operations runs on computers.

GIM

SPA

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