Submit MB0039 Business Communication Sem 1 Aug Fall 2011 Assignment

8/3/2019 Submit MB0039 Business Communication Sem 1 Aug Fall 2011 Assignment

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Master of Business Administration - MBA Semester I

MB0039 Business Communication - 4 Credits

(Book ID: B1128)

Assignment - Set- 1 (60 Marks)

Q.1 Explain the different types of communication with relevant examples.

Communication is a process that involves exchange of information, thoughts,

ideas and emotions. Communication is a process that involves a sender who

encodes and sends the message, which is then carried via the communication

channel to the receiver where the receiver decodes the message, processes

the information and sends an appropriate reply via the same communicationchannel.

Types of Communication

Communication can occur via various processes and methods and depending

on the channel used and the style of communication there can be various

types of communication.

Types of Communication Based on Communication Channels

Based on the channels used for communicating, the process of communication

can be broadly classified as verbal communication and non-verbal

communication. Verbal communication includes written and oral

communication whereas the non-verbal communication includes body

language, facial expressions and visuals diagrams or pictures used for

communication.

Verbal Communication

Verbal communication is further divided into written and oral communication.The oral communication refers to the spoken words in the communication

process. Oral communication can either be face-to-face communication or a

conversation over the phone or on the voice chat over the Internet. Spoken

conversations or dialogs are influenced by voice modulation, pitch, volume and

even the speed and clarity of speaking. The other type of verbal

communication is written communication. Written communication can be

either via snail mail, or email. The effectiveness of written communication

depends on the style of writing, vocabulary used, grammar, clarity and

precision of language.


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Nonverbal Communication

Non-verbal communication includes the overall body language of the person

who is speaking, which will include the body posture, the hand gestures, and

overall body movements. The facial expressions also play a major role while

communication since the expressions on a persons face say a lot about his/hermood. On the other hand gestures like a handshake, a smile or a hug can

independently convey emotions. Non verbal communication can also be in the

form of pictorial representations, signboards, or even photographs, sketches

and paintings.

Types of Communication Based on Style and Purpose

Based on the style of communication, there can be two broad categories of

communication, which are formal and informal communication that have their

own set of characteristic features.

Formal Communication

Formal communication includes all the instances where communication has to

occur in a set formal format. Typically this can include all sorts of business

communication or corporate communication. The style of communication in

this form is very formal and official. Official conferences, meetings and written

memos and corporate letters are used for communication. Formal

communication can also occur between two strangers when they meet for thefirst time. Hence formal communication is straightforward, official and always

precise and has a stringent and rigid tone to it.

Informal Communication

Informal communication includes instances of free unrestrained

communication between people who share a casual rapport with each other.

Informal communication requires two people to have a similar wavelength and

hence occurs between friends and family. Informal communication does not

have any rigid rules and guidelines. Informal conversations need notnecessarily have boundaries of time, place or even subjects for that matter

since we all know that friendly chats with our loved ones can simply go on and

on.


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Q.2 What are the general principles of writing especially business writing.

The process of good writing involves three basic steps - preparing, writing, and

editing. Practicing the following 16 principles will help you be a more effective

writer

1. Know your objective

Think before you write. What's your goal? Make sure you fully

understand the assignment. Are you writing a one-paragraph executive

summary or a five-page report? Try answering this question: What

specifically do I want the reader to know, think, or do?

2. Make a list

Write down the ideas or points you want to cover. Why? This helps you

get started in identifying the key ideas you want to discuss. If you have

trouble getting started, try discussing your ideas with someone else.

"Kicking an idea around" often helps you clarify your objective and fine-

tune what you are trying to accomplish.

3. Organize your ideas

Just as it's difficult to find what you want in a messy, disorganized desk

drawer, it's hard to find important ideas in a poorly organized message.

Here are a few ways you can organize your ideas: Importance

o Begin with the most important piece of information and then

move on to the next most important.

Chronological order

o Describe what happened first, second, third.

Problem-Solution

o Define the problem, then describe possible alternatives or the

solution you recommend

Question-Answero State a question and then provide your answer

Organize your ideas so the reader can easily follow your argument or the

point you are trying to get across.

4. Back it up

Have an opinion but back it up - support with data. There are a number

of ways you can support your ideas, including explanations, examples,


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facts, personal experiences, stories, statistics, and quotations. It's best to

use a combination of approaches to develop and support your ideas.

5. Separate main ideasEach paragraph should have one main point or idea captured in a

topicsentence. The topic sentence is normally the first sentence in the

paragraph. Each paragraph should be started by an indentation or by

skipping a line.

6. Use bullets or numbers

If you are listing or discussing a number of items, use bullets or numberyour points.

7. Write complete sentences

A sentence is about someone doing something - taking action. The

someone maybe a manager, employee, customer, etc. The "doing

something - taking action" can include mental processes such as

thinking, evaluating, and deciding, or physical actions such as writing and

talking. A good rule to practice is to have subjects closely followed by

their verbs

8. Use short sentences

Sentences should be a maximum of 12 to 15 words in length. According

to the American Press Institute, sentences with 15 or fewer words are

understood 90% of the time. Sentences with eight or fewer words are

understood 100% of the time.

9. Be precise and accurate

Words like "large," "small," "as soon as possible," "they," "people,"

"teamwork, "and "customer focus" are vague and imprecise. The reader

may interpret these words to mean something different than what you

intended. Reduce communication breakdowns by being specific and


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precise. Define terms as needed. The reader may not understand certain

acronyms and abbreviations.

10.Use commas appropriatelyUse a comma to separate the elements in a series of three or more

items. Use a comma to separate adjectives.

11.Use the correct word

Here are several words that cause confusion.

You're is a contraction for "you are"

Your means possession, such as "your coat."

It's is a contraction for "it is." Its indicates possession.

Their means possession/ownership-"their house."

There means location.

They're is a contraction for "they are."

12.Avoid redundancies

It is a redundancy to use multiple words that mean or say the same

thing. For example, consider the following:

Redundant: My personal beliefs. Beliefs are personal, so just

state, My beliefs

Redundant: I decided to paint the machine gray in color. Gray is a

color, so just state, I decided to paint the machine gray.

13.Numbers

When using numbers in the body of your paper, spell out numbers one

through nine, such as "Three men decided". When using numbers 10

or above it's proper to write the number, such as "The report indicated

68 customers"

14.Have a conclusion

Would you really enjoy watching a movie or sporting event that had no

conclusion? No. The conclusion ties your points together. The reader

wants to know the final score - the bottom line message.


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15.Edit your work

Read what you have written several times.

On your first read, focus on organization and sentence structure.

Shorten long sentences. Cross out unnecessary words and phrases.

Reorganize material as needed.

Read it again and make sure commas are used appropriately and that

there is punctuation mark at the end of every sentence.

Read it a third time and focus on word choice. Are there certain

words that are vague or unclear? Replace them with specific words.

Read what you have written aloud to yourself or to a friend to see if

he or she (and you) can understand it and improve it in any way. A

significant part of good writing involves editing. Very few people can

sit down and write a perfect paragraph on their first try. It requiresmultiple rewrites

Summary

You don't have to be a great writer to be successful manager/leader.

However you must be able to clearly and succinctly explain your

thoughts and ideas in writing. Strive to be simple, clear, and brief. Like

any skill, "good writing" requires practice, feedback, and ongoing

improvement

Q.3 How would you prepare yourself for an oral business presentation?

Delivering a formal presentation can be either fairly stress-free or nerve

wrecking. Your level of comfort can depend on the size of your audience, the

critical spectators attending your presentation, or the feedback that you may

anticipate. Whatever you may find as a cause for concerns about speaking

before a group, never let it be your knowledge about what you will speak. With

thorough and effective research about your subject, you will discover that you

are already halfway prepared to address your listeners. The following steps can

complete your preparation.

1. Study your subject. You may have already been provided great

information from which you could pull. But if there are other sources,

such as the Internet or experts, use them to enhance your own insight.

Doing so can also help you develop more confidence in your speech.

2. In the comfort of your own study lab (wherever that may be), anticipateall types of responding questions from people in your audience:
http://www.hodu.com/good-writing.shtmlhttp://www.hodu.com/good-writing.shtmlhttp://www.hodu.com/good-writing.shtml


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challenging questions, critical questions, crazy questions, and simple

questions (the ones which are so simple that you forgot to prepare an

answer for). Equip yourself with facts and insight accordingly. For

enlightenment on people's views, I have read several message boards

and even complaint sites to help me prepare for the unexpected. If yourpresentation is non-interactive, do not take that for granted. You can

still be approached with questions after your speech or after the event

where you gave it.

3. Organize the notes from which you will speak. Whether typed or

handwritten, you must be able to comprehend them in order to convey

them to an audience. So, if you jot your notes down on index cards,

write legibly. Also, bind the notes - paper or cards - that you plan to use

during your presentation. Dropping loose papers or cards during your

speech should not distract an attentive listener, but it can certainly

distract you, the speaker. Make your task a tad bit easier on yourself

alleviating the possibility of that problem.

4. If you decide to speak with the aid of a Power Point presentation, bear in

mind how you will insert information to be displayed. Don't expect an

audience to read lengthy sentences or any paragraph - no matter how

much time they are given. By all means, do not prepare yourself to readevery word written on that PowerPoint. The audience does not need to

see the back of your head. They don't need to hear your voice drift into a

state of monotony, which is what can happen if you read word-for-word

from your notes.

5. Practice your presentation in private and be willing to be your own

biggest critic. Grab a tape recorder or any recording device to listen to

your own speech.

6. As I expressed above, approach the podium with a solid knowledge base

about every point your will discuss.

7. Please do not imagine your audience in their underwear. You need to

focus. If eye contact with any of those listeners intimidates you, then

look just past the last row of people to land your sight on either some

empty seats or the wall. There are corners of walls and other inanimate

objects where you can place your focus until you find yourself

comfortable enough to make brief eye contact with a few friendly or


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neutral faces.

8. Remember that the last row of listeners need to hear your voice. Unless

you have a reliable microphone, be sure to project.

9. Do not overestimate your listeners' attention spans. Keep their interest.

Give your tone some range (logical range, that is). And wherever your

subject and the points from which you speak will allow, engage your

audience with illustrations which they can relate to.

10.Please impose neither overly technical terminologies nor acronyms on

your audience. While these expressions of intelligence seem effective,

they actually reflect a lazy effort to communicate detailed and

comprehensible information to listeners.

11.Remember that, at this point, there should be no reason to lose

confidence. If you've studied your subject, grasped a clear

understanding of it, and followed the tips above, you have the tools to

conquer any sharp sensation that you may feel in the pit of your gut

going before any group

Q.4 You are a team manager having 15 members in your team. Two of your

key team members are on 3-weeks leave. You have to call for a

monthly team meeting within a week. How effectively you would plan

and carry out this meeting?

Q. 5 Distinguish between circulars and notices along with formats.

Notice:

A message / information's bringing to all which will be put up in common

place.

Circular:

A message / information's bringing to certain group of people belonging to the

information.


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Like memos, circulars and notices are also written forms of communication

within the organization. The difference between a circular and a notice is that

circulars are announcements that are distributed to small or selective groups

of people within the organization, whereas notices are meant for a larger

group of people.

Example:

If a manager wants to call a meeting of heads of departments, he will pass

around a circular only to the heads, requesting them to attend that meeting.

On the other hand, notices generally contain information or announcements

that are meant for all the employees of an organization.

Example:

A list of declared holidays for a calendar year is a notice, since the information

is relevant to all employees. A notice is therefore a legal document that has to

be put up on an official notice or bulletin board.

Let us examine another example of a circular and a notice. Imagine that you

are the President of the Student Committee in a management college and wish

to hold a meeting to plan for the Annual Management Fest of the college. You

will have to send some information to those whom you want to involve in

organizing the Fest. You may not want all the students to be involved initially,since it may take a lot of time and there may be too many suggestions. Instead,

you may choose to invite only the committee members to discuss details such

as the date, venue, duration, how to get sponsors and so on. For this purpose,

you may send a circular only to the student committee members, requesting

them to attend the meeting. During the meeting, the date and venue may be

finalized and various smaller committees may be formed, such as a reception

committee, stage committee and so on. You may also decide to get each

student to contribute a nominal amount for the Fest.


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Q. 6 You are a sales manager for a particular brand of mixer and blender.

Frame a sample bad news letter telling a customer about that her claim

for the product replacement is rejected on the grounds that the

product didnt have any defect during the sale.


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Master of Business Administration - MBA Semester I

MB0039 Business Communication - 4 Credits

(Book ID: B1128)

Assignment - Set- 2 (60 Marks)

Q.1 As a part of top management team, how would you communicate to

your shareholders about the companys expansion plans?

Commitment 2014 is a firm and confident ambition and it stands for profitable

organic growth. Our ambition for 2014 is to become the European benchmark

in Universal Customer-focused Banking. We intend to enhance our leadership

based on an effective product range and high-quality service, forging close

links between retail banking and related specialized businesses.

AMBITIOUS TARGETS

By 2014, we target ambitious profitability levels underpinned by sound

fundamentals: Net banking income of more than 25 billion (20.1

billion in 2010)and net income, Group share of 6 billion to 7 billion

(1.3 billion in 2010). Our objective is also to have a cost to income ratio

of less than 60% and a return on equity ratio of 10% to 12%. These

targets take into account the new Basel III regulatory environment, as it

is currently understood. In terms of capital adequacy, Crdit Agricole

S.A. will meet the Basel III requirements and Crdit Agricole Group

ranking among the strongest banks is confirmed.

2011-2014 STRATEGY

Our actions in the period 2011-2014 will be based on three principles.

First, we shall stimulate organic growth. To achieve this, we shall

enhance growth in retail banking, both in France and elsewhere in

Europe; speed up growth in the savings management businesses, one of

our undisputed strengths; and finally, focus on growth in investment

banking and credit businesses. These businesses will continue to grow,

but selectively, because of their heavy capital consumption. The second

principle behind our strategy is that we shall enhance the Group effect

by strengthening ties between our business lines. The third principle is


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that we shall act as a committed and responsible Group in dealing with

stakeholders, and in particular our shareholders.

OUR SHAREHOLDERSCrdit Agricole S.A. has set up a comprehensive shareholder information

and communication framework. The new layout of the Shareholders

Club Newsletter,En direct you discover today, is aimed at

strengthening this direct link between you and us, and is part of a

broader attempt to make full and transparent information available to

you. Our dividend policy targets a payout rate of 35%from 2011 (paid in

2012), in cash. Through Commitment 2014, we want to thank our

shareholders for their loyalty by paying an increased dividend

Q.2 ABC Ltd. wants to communicate about its corporate image to all its

stakeholders and also to the general public. As an advisor, how do you

recommend them to do it?

Our communications and engagement strategy needs to be simple because we

are working in a complex environment - otherwise our actions become

confusing to the people we work with. The strategy therefore highlights just 20

key steps we will take to communicate and engage with people effectively. It

also explains our simplified approach to outreach work, including events and

festivals.

2. BACKGROUND2.1 We have significantly improved the way we communicate and

engage with people over the last few years. This has been recognised

through anecdotal evidence and the recent Customer Service Excellence

award. However, we need a strategy to coordinate our activities and

guide future business planning. We also need to be able to measure our

success more effectively. ABC our communications and engagement

strategy (Annex 1) aims to do this.

3. POLICY CONTEXT


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3.1 The adoption of a Communications and Engagement Strategy is

action 3.2 in the Business Plan July 2006-March 2009 (revised October

2007).

3.2 The strategy supports the delivery of our Business Plan in its entirety.The messages within it explain that we must be excellent

communicators, promoting learning and inspiring people about the

National Park in all that we do.

4. OPTIONS4.1 Option 1: You agree the recommendation

Option 2: You agree the recommendation with further development of

some stepsOption 3: You do not agree the recommendation

5. PROPOSALS5.1 The Communications and Engagement Task and Finish Group was

established to develop this strategy. It includes staff from the

Communications and Learning Team and members. They undertook a

SWOT analysis (Strengths, Weaknesses, Opportunities and Threats) andagreed the simple approach recommended. They commented on the 20

key steps ensuring that they were strategic and not too detailed. Option

1 is recommended for approval and it is hoped that members will be

involved in the delivery and review of the strategy as it progresses.

6. BEST VALUE IMPLICATIONS6.1 The statutory duty of best value requires organisations to consult

service users and other stakeholders about services and priorities. The

duty was revised in the Local Government and Public Involvement in

Health Bill in May 2007 to engage more with hard-to-reach groups and

to secure participation of communities in delivery of local public

services. This strategy supports the delivery of this function by focusing

on engagement with partners and local people, particularly through two

of our four key Lake District National Park Authority Agenda Item:

9Authority: 22 May 2008requirements for effective communications -listening and interpreting demands; unraveling complex issues.


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7. FINANCE CONSIDERATIONS7.1 There are financial implications in the delivery of the strategy. You

have already agreed revenue growth bids (totalling 45,000) to support

step 9 in the strategy and development of Level One events and festivals

which we sponsor(Annex B). You have also agreed existing budgets to

support ongoing work led by the Communications and Learning Team.

Agreement of any additional budgetary requirements to deliver all steps

in the strategy will form part of the corporate planning and performance

cycle.

8. RISK8.1 Each step in the strategy has a different degree of risk which will be

managed through respective service plans. Overall, if we do not develop

our communications and engagement activities, there is a significant risk

that we lose our Customer Service Excellence standard.

9. LEGAL CONSIDERATIONS9.1 Effective communication is key to performance of our statutoryobjectives. The proposed strategy will assist with good governance by

improving communication within the Authority and will help clarify

relationships with partners.

10.HUMAN RESOURCES10.1 The Communications and Learning Team, including its Outreach

Unit, are part of the established structure and will take a clearcoordinating role in delivering the strategy. The strategy also makes it

clear that new approaches to communications and engagement should

be a part of existing roles across the organisation. This will be dealt with

through Service Planning and Personal Development Reviews.

11.DIVERSITY IMPLICATIONS11.1 This strategy is of high importance to diversity. In the past, ourapproach to targeting groups may have had an adverse impact on


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particular groups already using our services. The strategy explains that

we will now base our actions on the needs of different groups and clear

evidence. Annex A (Reaching Out) explains how we will not target

people, but work with focus groups to identify needs overtime. We want

to reach out to everyone and use the National Park to build links

between different cultures.

12.SUSTAINABILITY12.1 The strategy will contribute to the promotion of learning and

inspiring people about all aspects of sustainability which is at the heart

of the Vision for the National Park

Q.3 What is oral business communication? Explain its benefits to the

organisation and to the individual employee.

According to a 2005 study published in the Journal of Employment Counseling,

oral communication skills are being increasingly sought after by employers.

When surveying over 100 successful businesses, researchers found that more

and more employers are emphasizing the development of good speaking skills

in their employees. With this in mind, the concept of oral communication is an

important idea to study and understand in the context of business.

Presentations:

One form of oral communication in a business setting is a presentation.

Presentations are usually an organized conveyance of information to a group

of people. Stylistically, they tend to be far more formal than informal, and rely moreheavily on data and facts than they do analysis.

Presentations are sometimes more persuasive in nature, like a pitch for an ad

campaign, but tend to be informative more often, such as an employee

briefing or are port on quarterly earnings. Presentations may include some

dialog after the sender of the message has finished their speech, but they are,

by and large, much more monologue reliant. This makes it important for the

speaker to anticipate possible objections to the message and address them in

the actual speech.


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Client Interaction:

Another form of oral communication in business encompasses interaction with

clients. Depending on the level of connection between the employee and the

client, the communication in these interactions can range from incredibly

formal to informal and casual. These interactions usually include a combinationof data and analysis, and will be more persuasive than informative in nature, as

the employee is trying to encourage continued and expanded business with

the client. Because of the nature of these interactions, the communication is

definitely a dialog, making listening skills incredibly important.

Interoffice Interaction:

Oral communication in the office can be referred to as interoffice interaction.

This is comprised of conversations with superiors, subordinates and co-

workers. Depending on the levels of power separation between the individuals

engaging in conversation, the communication will fluctuate between formal

and informal, though it should always remain professional. Conversations in

this context may reference data, but will be much more analysis heavy, and

will be a dialog by nature.

Benefits:

Oral communication in business provides a variety of benefits. First, oral

communication is accompanied by nonverbal signifiers, which provides contextthat can enhance understanding in the communication process. Posture, facial

expressions, and habitual movements may provide clues as to an individuals

feelings about the ideas being discussed. Even in telephone conversations,

pitch, rate, volume and tone of the respective speakers can help in

understanding sentiments. Oral communication also provides a springboard

for relational development. Unlike with email, memos and chat functions,

which tend to take a task-oriented approach to communication, the immediacy

involved in oral communication allows for instant feedback and a more

relational approach. This is important, as strong relationships in business oftenlead to more profitable and productive cooperation.


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Q.4 Give short notes on communication network in the organisation.

Networks are another aspect of direction and flow of communication. Bavelas

has shown that communication patterns, or networks, influence groups in

several important ways. Communication networks may affect the group's

completion of the assigned task on time, the position of the de facto leader inthe group, or they may affect the group members' satisfaction from occupying

certain positions in the network. Although these findings are based on

laboratory experiments, they have important implications for the dynamics of

communication in formal organizations.

There are several patterns of communication:

Chain

Wheel

Star

All-Channel network

Circle

The Chain can readily be seen to represent the hierarchical pattern that

characterizes strictly formal information flow, "from the top down," in military

and some types of business organizations. The Wheel can be compared with a

typical autocratic organization, meaning one man rule and limited employee

participation. The Star is similar to the basic formal structure of manyorganizations. The All-Channel network, which is an elaboration of Bavelas's

Circle used by Guetzkow, is analogous to the free-flow of communication in a

group that encourages all of its members to become involved in group decision

processes.

The All-Channel network may also be compared to some of the informal

communication networks. If it's assumed that messages may move in both

directions between stations in the networks, it is easy to see that some

individuals occupy key positions with regard to the number of messages they

handle and the degree to which they exercise control over the flow ofinformation. For example, the person represented by the central dot in the

"Star" handles all messages in the group. In contrast, individuals who occupy

stations at the edges of the pattern handle fewer messages and have little or

no control over the flow of information.

These "peripheral" individuals can communicate with only one or two other

persons and must depend entirely on others to relay their messages if they

wish to extend their range. In reporting the results of experiments involving

the Circle, Wheel, and Star configurations, Bavelas came to the following

tentative conclusions. In patterns with positions located centrally, such as the


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Wheel and the Star, an organization quickly develops around the people

occupying these central positions. In such patterns, the organization is more

stable and errors in performance are lower than in patterns having a lower

degree of centrality, such as the Circle.

However, he also found that the morale of members in high centrality patterns

is relatively low. Bavelas speculated that this lower morale could, in the long

run, lower the accuracy and speed of such networks. In problem solving

requiring the pooling of data and judgments, or "insight,"Bavelas suggested

that the ability to evaluate partial results, to look at alternatives, and to

restructure problems fell off rapidly when one person was able to assume

amore central (that is, more controlling) position in the information flow.

For example, insight into a problem requiring change would be less in the

Wheel and the Star than in the Circle or the Chain because of the

"bottlenecking" effect of data control by central members. It may be

concluded from these laboratory results that the structure of communications

within an organization will have a significant influence on the accuracy of

decisions, the speed with which they can be reached, and the satisfaction of

the people involved. Consequently, in networks in which the responsibility for

initiating and passing along messages is shared more evenly among the

members, the better the group's morale in the long run.

Q. 5 What are the different types of business letters? Explain with example.

Business letter is an old form of official correspondence. A business letter is

written by an individual to an organization or an organization to another

organization. Business letters are written for various purposes. One writes a

letter to enquire information, apply for a job, acknowledge someone's work,

and appreciate one's job done, etc. As the motive of writing the letter is

different, the style of the letter changes and you get different types of businessletters. The various types of business letters are used by different people to

serve their purpose of sending the message across.

Let's take look at the most common types of business letters:

Acknowledgement Letter

This type of letter is written when you want to acknowledge some one

for his help or support when you were in trouble. The letter can be used


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to just say thanks for something you have received from some one,

which is of great help to you.

Apology Letter

An apology letter is written for a failure in delivering the desired results.If the person has taken up a task and he fails to meet the target then he

apologizes and asks for an opportunity to improve in this type of letter.

Appreciation Letter

An appreciation letter is written to appreciate some one'swork in the

organization. This type of letter is written by a superior to his junior. An

organization can also write an appreciation letter to other organization,

thanking the client for doing business with them.

Complaint Letter

A complaint letter is written to show one that an error has occurred and

that needs to be corrected as soon as possible. The letter can be used as

a document that was used for warning the reader.

Inquiry Letter

The letter of inquiry is written to inquire about a product or service. If

you have ordered a product and yet not received it then you can write aletter to inquire when you will be receiving it.

Order Letter

This letter is as the name suggests is used for ordering products. This

letter can be used as a legal document to show the transaction between

the customer and vendor.

Letter of Recommendation

This type of letter is written to recommend a person for a job position.The letter states the positive aspects of the applicant's personality and

how he/she would be an asset for the organization. Letter

of recommendation is even used for promoting a person in the

organization


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Q.6 Prepare your resume highlighting your personal achievements, job

experience if any and educational background. Also prepare a cover

letter to the organisation where you want to apply and the position to

be applied for.

RESUME

COVER LETTER

Vimal Kumar L

#Address 1

#Address 2

Mobile: (+91) 94484 XXXXX

Email: [email protected]

9 December 2011

Mr. First Name Last Name

Personnel ManagerXYZ Company Pty Ltd

PO Box 9967

Bangalore

Dear Ms XXX

Ref: Management Trainee

I am applying for the position of Management Trainee, which was advertised inthe Global News on 2 December 2011. I would be well suited to this position as

I find this job exciting and challenging.

I am interested in taking up job in management and have gained some

practical experience while working in the accounting department at Venture

Company. This work experience gave me valuable insight into various

management practices and helped develop my proficient skills. The feedback I

received from this work experience indicated that I was able to gain

management skills quickly and enthusiastically.


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The enclosed rsum details my experience and relevant courses that I have

completed, which I believe have prepared me to perform well in this position.

Thank you for considering my application. I look forward to meeting you andproviding further information in an interview. I can be contacted at any time

on my mobile phone

Yours sincerely

Vimal Kumar L

Submit MB0039 Business Communication Sem 1 Aug Fall 2011 Assignment

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