Subject to Change - Coveoimpact.coveo.com/wp-content/uploads/2018/04/Coveo... · IMPACT 2018 -...

AGENDA SUMMARYSubject to Change

2018

IMPACT 2018 - Agenda Summary (subject to change)

June 6

Wednesday ⋅Day 1June 7

Thursday ⋅Day 2June 8

Friday ⋅Day 3June 4Monday

June 5Tuesday

7:00

8:00

9:00

10:00

11:00

12:00

1:00

2:00

3:00

4:00

5:00

6:00

7:00

DevelopersUnite: Coveo Hackathon

Ask Me AnythingBooth & Innovation Showcase

Free time to prepare for party

Attendee Breakfast

Keynote

Unifying Customer Experiences Across the Enterprise - Panel moderated by Jennifer MacIntosh, VP, Customer Success, Coveo

Break

Break

What’s New with Coveo Machine Learning

Finding your Perfect Match: How to Choose an Implementation PartnerFeaturing Paladin, Arke and MC+A

Our Journey: Coveo on Coveo.com

What’s New in Coveo for Microsoft Dynamics

Optimizing Your AutomaticRelevance Tuning and RecommendationsFeaturing Principal Financial Group

Harness the Power of Intelligent Term DetectionFeaturing Xero

Connecting a 150,000-Person Team Working for a HealthierWorldFeaturing Pfizer

From Principles to Practice: How Change Management Impacts Agent AdoptionFeaturing Dell

Using Data to Drive Your Content StrategyFeaturing American OccupationalTherapy Association

The Secret to Getting yourRelevance Project FundedFeaturing Onix

Injecting Relevance and Personalization Into Sanford Health’s WebsiteFeaturing Sanford Health

Getting Started on Your Roadmap to Relevance with Intelligent Query Suggest

Birds of a Feather Lunch

Registration Open

Lunch


Break

The Virtuous Cycle of Worker and Customer Experience - Featuring Appirio

What’s New in the Coveo AI-Search Platform

PreConferenceTraining




Lunch Lunch


KCS® Roundtablewith Coveo

Attendee Breakfast

Keynote


Moving Forward: Digital Transformation in the Eraof Relevance - Mark Floisand, CMO, Coveo

Break

Coveo All Access Lunch

Okay Coveo: Let’s Talk Conversational InterfacesFeaturing TechAspect

Simplifying Personalizationwith Machine Learning Featuring Pet Supplies Plus

Coveo for SitecoreTips & Tricks Featuring Rightpoint and Hub International

Make it Easier: ImprovingSelf-Service for Your Customers Featuring Salesforce

Welcome ReceptionThe Big Bash: Coveo Community Party

What’s New in Coveo for Salesforce

What’s New in Coveo for Sitecore

REGISTER TODAY

Jim Roth, Senior Vice President, Services IT, Dell Technologies

The Present and Future of the Coveo Platform Laurent Simoneau, Co-founder, President and CTO, Coveo

Featuring SalesforceSarah Franklin, Executive Vice President of Developer Relations and General Manager of Trailhead, Salesforce

Welcome Keynote

Making Business Personal with Relevance Louis Têtu, Chairman and CEO, Coveo

Featuring Dell

Coveo Customer Awards

https://impact.coveo.com/#purchase-tickets

D A Y 1

WEDNESDAY ⋅ JUNE 6

Louis TêtuC H A I R M A N A N D C E O , C O V E O

Making Business Personal with Relevance

J U N E 6 ⋅ D AY 1 ⋅ 1 : 0 0 P M

WELCOME KEYNOTE

Relevance and personalization drive business. Hear Coveo’s vision

for creating and extending greater personalization and relevance

across the enterprise. Hear from special guests who will share

their experiences using AI-powered search to create more relevant

experiences for their customers, partners and employees… and

why the technology is at the core of business' ability to remain

relevant today.

F e a t u r i n g :

J I M R O T H , S E N I O R V I C E P R E S I D E N T , S E R V I C E S I T ,

D E L L T E C H N O L O G I E S

Jim Roth

B A C K T O A G E N D A

The Present and Future of the Coveo Platform

J U N E 6 ⋅ D AY 1 ⋅ 2 : 0 0 P M

WELCOME KEYNOTE

Coveo founder and CTO, along with our product leadership

team, explain what has gone into creating the ultimate

relevance platform and offer a sneak peek of some upcoming

innovative developments.

Laurent SimoneauC O - F O U N D E R , P R E S I D E N T A N D C T O , C O V E O

F e a t u r i n g :


E X E C U T I V E V I C E P R E S I D E N TO F D E V E L O P E R R E L A T I O N S

A N D G E N E R A L M A N A G E R O FT R A I L H E A D , S A L E S F O R C E

Sarah Franklin

What’s New in Coveo for Salesforce

J U N E 6 ⋅ D AY 1 ⋅ 3 : 4 5 P M

Join us for a preview of all the exciting new

features in Coveo for Salesforce, including how

the new Lightening console is radically improving

the experience for both support agents and reps.

SawanDeshpande

V P , S A L E S F O R C E L I N E O F B U S I N E S S , C O V E O

Greg LaporteP R O D U C T M A N A G E R , C O V E O F O R S A L E S F O R C E


There are some exciting new features coming for

Coveo for Sitecore later this year. Get a first

glance at what they are and get an overview of

the new Coveo Hive Framework. Simon LangevinP R O D U C T M A N A G E R F O R C O V E O F O R S I T E C O R E , C O V E O

What’s New in Coveo for Sitecore

J U N E 6 ⋅ D AY 1 ⋅ 3 : 4 5 P M


What’s New in the Coveo AI-Search Platform

J U N E 6 ⋅ D AY 1 ⋅ 4 : 4 5 P M

Our AI-Search Platform lets you leverage the power of

Coveo virtually anywhere in your organization for any

use case imaginable. Learn more about our new

technical option: Coveo on Elasticsearch and what

search can do for you! Gauthier RobeV P P R O D U C T S , C O V E O



DevelopersUnite: Coveo Hackathon

J U N E 7 ⋅ D AY 2 ⋅ 8 : 0 0 A M t o 5 : 0 0 P M

Join your peers in an exciting full day Hackathon, where

you'll take all the great capabilities of Coveo, and race

against the clock to build something special. You might

even have a chance to showcase your results to other

Impact attendees!

D A Y 2

THURSDAY ⋅ JUNE 7

KCS® Roundtablewith Coveo

J U N E 7 ⋅ D AY 2 ⋅ 7 : 0 0 A M

This is a continuation of our monthly roundtable

webinar where we tackle the big questions, challenges

and strategies at each of the key milestones along the

KCS ® journey.

F e a t u r i n g :

Laurel Poertner

D I R E C T O R O F E D U C A T I O N S E R V I C E S , C O V E O

Rocco CervantesS R . T E C H N I C A L S U P P O R T O P E R A T I O N S A D V O C A T E ,M E D A L L I A


Jennifer MacIntoshV P O F C U S T O M E R S U C C E S S , C O V E O

Unifying Customer Experiences Acrossthe Enterprise with AI-Powered Search

J U N E 7 ⋅ D AY 2 ⋅ 9 : 0 0 A M

KEYNOTE

This interactive panel of program leaders are infusing

relevance across their customers’ journey. Discover what

goes on behind the scenes to deliver remarkable customer

experiences.

Jamie BattinD I R E C T O R O F C U S T O M E R C O M M U N I T Y , E L L U C I A N

Keith KmettD I R E C T O R O F D I G I T A L C U S T O M E R E X P E R I E N C E , P R I N C I P A L F I N A N C I A L G R O U P

Panel moderated by

F e a t u r i n g :


Richard TessierC O - F O U N D E R & S V P P R O D U C T S , C O V E O

What’s New with Coveo Machine Learning This session will explore all the great features of Coveo

Machine Learning that you might not even know exist.

Understand how to make better use of them and get a

sneak preview of what's coming next!

J U N E 7 ⋅ D AY 2 ⋅ 1 0 : 1 5 A M


Marie-Michèle CaronS R G L O B A L D I R E C T O R , A L L I A N C E S& P A R T N E R S H I P S , C O V E OFinding Your Perfect

Match: How to Choose an Implementation Partner

Choosing the right implementation partner shouldn’t be harder

than implementing your new technology. But with so many out

there to choose from, how do you make sure you’ve found the

right fit? Our panel offers tips to find your perfect match.

F e a t u r i n g :

J U N E 7 ⋅ D AY 2 ⋅ 1 0 : 1 5 A M

Margaret WiseV P S T R A T E G Y , A R K E

Michael CizmarP R E S I D E N T A N D M A N A G I N GD I R E C T O R , M C + A

Bojan KalajdzicV P S A L E S F O R C E C L O U D C R M ,

P A L A D I N G R O U P


What’s New in Coveo for Microsoft Dynamics

J U N E 7 ⋅ D AY 2 ⋅ 1 1 : 1 5 A M

We recently announced the official launch of Coveo for

Microsoft Dynamics. We’re taking a deeper dive into

the capabilities of this new solution and how it helps

increase relevance for Dynamics users.

F e a t u r i n g : Patricia LeinoS E N I O R S U P P O R T M A N A G E R , T Y L E RT E C H N O L O G I E S

Nicolas Bordeleau

V P P R O D U C T S , C O V E O


Diane TetraultS E N I O R D I R E C T O R , P R O D U C T M A R K E T I N G ,C O V E O

DominicLajoieS V P G L O B A LS E R V I C E S ,C O V E O

Our Journey: Coveo on Coveo.comWhat happens when the leader in insight engines

applies its own technology to its website and internal

systems in order to deliver personalized, relevant

experiences at scale? Hear some of the lessons learned

from our own implementation of Coveo across Coveo.

F e a t u r i n g :

J U N E 7 ⋅ D AY 2 ⋅ 1 1 : 1 5 A M


Birds of a Feather Lunch

J U N E 7 ⋅ D AY 2 ⋅ 1 2 : 0 0 A M

Grab lunch and discuss top-of-mind topics with

peers, partners and Coveo’s product teams.

// Customer Feedback Sessions


Jaison SmithS R . M A N A G E R B U S I N E S S S E R V I C E S S O L U T I O N A R C H I T E C T , P F I Z E R

Jason MlyniecC U S T O M E R S U C C E S S M A N A G E R , C O V E O

Connecting a 150,000-Person Team Working for a Healthier World

Rolling out a new intranet across 150,000 users - and having

those users rave about the results - can be a daunting task.

Hear from Pfizer how they successfully pulled off this feat with

BT on Demand and how they used Coveo to help.

F e a t u r i n g :

J U N E 7 ⋅ D AY 2 ⋅ 1 : 0 0 P M


Steve DiMilloC U S T O M E R S U C C E S SM A N A G E R , C O V E O

From Principles to Practice: How Change Management Impacts Agent Adoption

Learn why change management matters and how to use these

practices to increase adoption and create value for

employees.

Kay StonerP R I N C I P A L P R O G R A MM A N A G E R , D E L L E M C

Rupa PatnaikP R O D U C T M A N A G E M E N T ,D E L L T E C H N O L O G I E S

F e a t u r i n g :

J U N E 7 ⋅ D AY 2 ⋅ 1 : 0 0 P M


Using Data to Drive Your Content StrategyHow do you know what content will work best on your

website and digital properties? You can guess or you

can let your customers tell you. Learn how AOTA

leveraged Coveo analytics to create a smart content

strategy directly driven by visitor needs.

Stephanie YamkovenkoW E B E D I T O R A T A M E R I C A N O C C U P A T I O N A LT H E R A P Y A S S O C I A T I O N

F e a t u r i n g :

J U N E 7 ⋅ D AY 2 ⋅ 2 : 0 0 P M


J U N E 7 ⋅ D AY 2 ⋅ 2 : 0 0 P M

Getting Started on YourRoadmap to Relevance with Intelligent Query Suggest

Get started on charting your strategy to relevance with

a deep dive into Intelligent Query suggest - the first

stage of our Coveo Relevance Maturity Model™. Learn

how to use the CRMM™ to assess and define your

relevance maturity.

F e a t u r i n g :


The Secret to Gettingyour Relevance Projects Funded

J U N E 7 ⋅ D AY 2 ⋅ 3 : 1 5 P M

Looking to launch new initiatives and kick off projects

to position your company for the future? Get tips on

how to secure internal funding & support.

F e a t u r i n g : Bryan McKayE N G A G E M E N T M A N A G E R – S E A R C H & K N O W L E D G E D I S C O V E R Y , O N I X N E T W O R K I N G C O R P .



Optimizing Your AutomaticRelevance Tuning and Recommendations

Discover practical tips and best practices for using ART

and recommendations to improve your business

outcomes, with a full walk through from planning to

measurement and evaluation.

Keith KmettD I R E C T O R O F D I G I T A L C U S T O M E R E X P E R I E N C E , P R I N C I P A L F I N A N C I A L G R O U P

F e a t u r i n g :

J U N E 7 ⋅ D AY 2 ⋅ 3 : 1 5 P M


Injecting Relevance and Personalization IntoSanford Health’s Website

J U N E 7 ⋅ D AY 2 ⋅ 4 : 1 5 P M

How do you maximize your Coveo for Sitecore investment and go

far beyond search into true relevance? Join this session to learn

how Sanford Health leveraged Coveo across a number of website

properties to create a variety of exceptional experiences on all of

their key landing pages: Doctors, Locations, Events and Services.

F e a t u r i n g : Wade HumphreysS R . E X E C U T I V E D I R E C T O R - D I G I T A L M A R K E T I N G , S A N F O R D H E A L T H


Harness the Power of Intelligent TermDetection

J U N E 7 ⋅ D AY 2 ⋅ 4 : 1 5 P M

Using Machine Learning to understand true intent allows for

Intelligent Term Detection without the effort to build

dictionaries or extensive manual model training. Learn how to

implement and make this work better for your users.

F e a t u r i n g :


D A Y 3

FRIDAY ⋅ JUNE 8

Mark FloisandC M O , C O V E O

Moving Forward: Digital Transformation in the Era of Relevance

J U N E 8 ⋅ D AY 3 ⋅ 9 : 0 0 A M

KEYNOTE

Digital transformation is not just a buzz word. An AI-powered

insight engine equips your customers and employees with the

most relevant information, for an exceptional end-to-end

digital experience.


Okay Coveo: Let’s Talk Conversational Interfaces

J U N E 8 ⋅ D AY 3 ⋅ 1 0 : 1 5 A M

In this session we'll talk about conversational interfaces, what they

are, how to plan for them, and - more importantly - design them.

We'll take a look at various chatbots, including one developed by

TechAspect, and cover the business cases and integration gotchas.

You'll leave with a clear understanding of what conversational

interfaces are and when to offer them.

F e a t u r i n g :

Gauthier Robe

V P P R O D U C T S ,C O V E O

Thom Howard. N E T P R A C T I C ED I R E C T O R , T E C H A S P E C T S O L U T I O N S


SimplifyingPersonalization with Machine Learning

J U N E 8 ⋅ D AY 3 ⋅ 1 0 : 1 5 A M

Power your website personalization with machine

learning, and find out how search-driven

personalization has increased conversion rates and

revenue.

F e a t u r i n g :JohnathonKoweckE C O M M E R C E S R . O P E R A T I O N S M A N A G E R , P E T S U P P L I E S P L U S



Adam Palmer

Randy SepeC S G S T R A T E G Y A N D O P E R A T I O N S M A N A G E R , S A L E S F O R C E . C O M

C U S T O M E R S U C C E S S M A N A G E R , C O V E O

Make it Easier: Improving Self-Service for Your Customers

J U N E 8 ⋅ D AY 3 ⋅ 1 1 : 1 5 A M

Helping customers self-serve leads to a host of benefits. We'll

talk about ways Coveo can help, and hear from the team at

Salesforce themselves on lessons learned and how they

leverage Coveo to improve their own case deflection and

customer self-service across the business.

F e a t u r i n g :


Mike NeilsonD I R E C T O R O F D I G I T A L M A R K E T I N G – H U B I N T E R N A T I O N A L

Rey NungarayG R O U P E X P E R I E N C E D I R E C T O R – R I G H T P O I N T


Simon LangevinP R O D U C T M A N A G E R F O R C O V E O F O R S I T E C O R E , C O V E O

Coveo for SitecoreTips & Tricks

J U N E 8 ⋅ D AY 3 ⋅ 1 1 : 1 5 A M

Take a guided deep dive into the functionality of Coveo for

Sitecore and learn how one of the world's largest insurance

brokers, HUB International, delivered a customer-centric

digital transformation with partner Rightpoint.

F e a t u r i n g :

REGISTER TODAY

JUNE 6-8 2018 | SAN FRANCISCO, CA

https://impact.coveo.com/#purchase-tickets

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