Study on Loans & Advances at Muslim Co-Operative Bank by Arif Mujawar
-
Upload
prakash-hajare -
Category
Documents
-
view
105 -
download
2
Transcript of Study on Loans & Advances at Muslim Co-Operative Bank by Arif Mujawar
1
A
PROJECT REPORT
ON
LOANS AND ADVANCES
THE MUSLIM COOPERATIVE BANK LIMITED
PUNE
SUBMITTED TO
UNIVERSITY OF PUNE
BY
ARIF INNUS MUJAWAR
MBA II
IN PARTIAL FULFILLMENT
OF THE REQUIREMENTS OF THE
MASTER OF BUSINESS ADMINISTRATION (MBA)
MCE’S
ALLANA INSTITUTE OF MANAGEMENT
SCIENCES
PUNE – 411001
*2007 – 2009*
2
C E R T I F I C A T E
This is to certify that the Project Report titled LOANS AND ADVANCES
is a work carried out by ARIF INNUS MUJAWAR student
of MBA – II of our Institute in partial fulfillment the requirements
of the MBA degree of the University Of Pune . He has worked
under our guidance and supervision .
Dr. K.K.SINGH Prof. Zafir Director Internal Guide
Date : Date :
Place : PUNE Place : PUNE
3
D E C L A R A T I O N
This is to certify that the Project LOANS AND ADVANCES is entirely done
by me except taking into account the internal guidance under Prof. Zafir and
Mr. Amir Usman Magdum (Branch manager) Muslim Co-operative Bank Ltd.
it is an authentic effort put in by me.
ARIF INNUS MUJAWAR
(ALLANA INSTITUTE OF MANAGEMENT SCIENCES)
4
A C K N O W L O D E G E M E N T
The preparation of this project report has been made possible through the direct
and indirect co-operation of various Organization , to whom I wish to express
S
my appreciation and gratitude.
I am grateful to Mr. AMIR USMAN MAGDUM (Br.Mgr.) for giving me the
opportunity to undertake my summer training in MUSLIM CO-OPERATIVE
BANK LTD. PUNE.
I am also thankful to the other employees of the organization who in their own
capacities have helped me to successfully complete my project.
I owe my profound gratitude to my Project guide Prof. Zafir for his
suggestions and guidance in the completion of this project report.
5
EXECUTIVE SUMMARY
“THE STUDY OF LOANS AND ADVANCES ” was the project undertaken
as a part of the academic requirement of the two – year MBA course and
was conducted for MUSLIM CO-OPERATIVE BANK LTD. PUNE.
The main objective of project was to study the loan and advances provided
by the MUSLIM CO-OPERATIVE BANK LTD. PUNE and to comment on the
interest rates applied on different loans and advances.
This project aims at analyzing the issuance of different loans and advances
provided by MUSLIM CO-OPERATIVE BANK LTD. PUNE
The objective of the project was tounderstand the concept of loans and advances
rate of interest,sanction,security,maturity time , and formalities to be followed.
The project was carried out from 2nd
of June to 31st July 2008 under the guidance
Of Mr.Amir Usman Magdum (Branch Manger)
6
INDEX
SR. NO.
TOPIC
PAGE
NO.
1 INTRODUCTION
a) Background of the study
b) Objectives of the study
c) Scope of the study
d) limitation
2 COMPANY PROFILE
a)Company History
b)Corporate overviews
c) c)Organizational Hierarchy
a)Chistor
3
THEOREITICAL FRAMEWORK
4 RESEARCH METHODOLOGY a) Meaning of research
b) Method of data collection
5 DATA ANALYSIS AND
INTERPRETATION
6 CONCLUSION
7 SUGGESTIONS
8 QUESTIONNAIRE
9 BIBLIOGRAPHY
7
INTRODUCTION
Loans and advances are the most important aspect of any banking organization .
Loan is a type of debt. Like all debt instruments, a loan entails the
Redistribution of financial assets over time. The borrower initially receives
An amount of money from the lender, which they pay back , usually but not
Always in regular installment , to the lender . This service is generally
Provided at a cost , referred to as interest on the debt . A sum of borrowed
Money (Principal) that is generally repaid with interest . Loan – to –Value –
Ratio the relation between the amount of the mortgage loan and the appraised
Value of the property expressed as a percentage.
Lock lenders guarantee that the mortgage are quoted will be good for a specific
Number of days from day of application . Money Margin, the amount of a
Lender adds to the index on an adjustable ratio mortgage to establish
8
The adjusted interest rate . ADVANCE is a term that describes a secured loan
Made to a member. Advances are offered at fixed or floating rates with specific
Maturities or with embedded options for early redemption .
There are different types of loan offered by a bank . Different loans fetch a
different rate of interest and have different securities against them.
CONSUMER LOANS
HOUSING LOANS
CAR LOANS
EDUCATION LOANS
LOAN AGAINST MORTAGE
9
BACK GROUND OF THE STUDY
No one can say for certain where the history of loans began… it‟s likely that
people have been practicing lending and borrowing for as long there has been a
concept of ownership.
The history of loans and advances can be documented at least several thousand
Years back forms of lending were evident in ancient Greek and Roman times ,of
course… it is, however ,important to realize that lending started much earlier than
many people would imagine and has its origin in much older times .
Indentured loans
One of the early forms of lending that should be explored in the history of loans
Is the indentured loan (also known as indentured servitude,) Initially practiced
In the middle ages and through the 19th
century by landowners and the wealthy
10
indentured servitude allowed poor individuals to borrow the money needed for
major expenses such as travel and real estate once the land owner or wealthy
individual had secured a ship passage or piece of real estate for an individual,
that would then have to work off real estate for an individual that individual
would then have to work off their debt over the course of several years….
unfortunately , many a times the land owner was very dishonest and would
greatly inflate the debt or would continue to add provisions to the debt long
after it had been repaid . Indentured servants often had very few rights, and
were seen by some wealthy individuals as a way to maintain slave labor long
after slavery had been abolished in both Europe and the United States.
Banking Loans
Luckily legitimate banks were developing even as indentured servitude was
11
rampant. individuals known as money lenders played an important part in the
history of loans… in fact, it‟s from the Italian moneylenders of the middle
ages that we get both the English words “banks” and “bankrupt” that we use
today.
Indian moneylenders would set up benches in the local marketplace (with the
word for bench being “banca’ from which, we eventually derived the word
“bank” ) The moneylenders would charge interest on their loans at a rate
that they set, and would sometimes be quite successful and become very wealthy.
As an interesting side none to the history of loans, if the moneylenders were
not successful, though, theywould break up their benches and pursue other venues.
The Latin expression for breaking up benches in this way was “bnaca rupta” ,
(which carries a much steeper connotation than simply a broken bench .).
12
Modern banking loans
Of course , the history of loans has progressed quite a bit from the days of
the middle ages moneylender. Interest rates are much more controlled , loan
terms have a much higher degree of fairness to them , and banks of out era
aren‟t out to simply get as much money out of borrowers as they can
The modern banks , finance companies , and online lenders that provide loan
to the public and private sectors provide a great service to the world economy,
and are regulated by both local and governmental policy so as to make sure
that nothing interferes with that service.
However , if not for some of the oppression and misdealing that was present
Through the history of lending then fairness and opportunity that exists in
Banking today might not be possible.. even the oppression that resulted from
13
Indentured servitude in the past helped to establish modern banking by showing
What factors needed to be eliminated so as to benefit both lender and borrower.
14
OBJECTIVES OF THE STUDY
To assess the different interest rate on the different loans schemes
Provided by the bank .
To study different loans provided by the bank.
To assess the total loans provided by the bank in a nutshell as well as
Individually that is car loan, housing loan, personal consumer loan and
Other schemes .
To study the process and formalities that needs to be completed
for acquiring the loan.
15
SCOPE OF THE STUDY
To be competitive in modern banking / corporate world , constant Capital flow
is essential. Whether to expand business or to relocate production
unit to some other place of cost effectiveness, you require finance is required.
It‟s not always possible to fund them through internal sources. A delay of a
few days can cost millions.
To make an your enterprise successful and to run a your business strategically,
a secured business loan is an option worth trying for. Life can take an adverse
turn at any moment. We can‟t be certain about our future responsibilities and
obligations. In an hour of need, we look for various options to raise money.
Many new ways have been evolved to raise money, but as a human being ,
we tend to rely on the most favored options. A secured loan provides easier and
16
way to acquire loan. One can easily plan his future investments and
can easily fulfill his requirement and needs of life without risk.
Loan like housing loans, car loans, educational have helped people fulfill their
needs with ease.
BENEFIT TO THE LENDER
The lender of the loan gets the desired rate of interest on the amount
He/ she has borrowed.
The lender can plans his investment and can earn good
returns on the investment to be utilized in the future and can build a
good reputation in the market.
17
BENEFIT TO THE BORROWER
The advantage with loans is that you can design your repayment period
as well as monthly installments according to your financial capacity .
A secured business loan comes at a lower interest rate when compared
with other business loans . As these loans are taken against collateral,
any default in repayment can put the commercial property at risk.
Interest rates offered on secured business loan is variable and easily
affordable. Such opportunities are provided to entrepreneurs to encourage
them and ultimately enhance the economy of the region. By promising
business or industries, local government can even eradicate unemployment
and improve overall standard of living.
18
LIMITATIONS
My research was limited because of the fact that the major source of data
was from the annual reports of the company, which were subject to accounting
policies and practices followed by the company.
The major limitations are :
Due to strict confidently policy of the company the accounts
departments provided only screened information.
Accuracy of the data provided cannot be guaranteed which does
Not give a clear idea about the actual functioning of the bank .
Due to busy schedule of advance manager , the companies ‟
financial statements obtain secondary data .
19
ORGANIZATION
PROFILE
20
The Muslim co-operative Bank was started in the year 1931. Earlier it was
a credit society , and then it converted itself into a co-operative bank in the year
1936 , registered and incorporated. Mr. Ramzan Umar Shaikh and Abdul Kadir
Ebrahim established the Muslim national co-operative bank in the year 1931
on May 25th
today the bank is officially recognized as “The Muslim co-operative
Bank Ltd.”
Important aspects of the Bank
The Bank has been established to focus on the local needs of the
communities specially the minority community, which is considered as
economically and educationally backwards.
To engage itself in creating awareness for saving by means of colleting
deposits and lending the same to the needy people of the minority
community.
21
It is a voluntary organization open to all people irrespective of gender ,
social , political , and religious persuasion.
The tradinational role of the bank is to provide financial intermediation
between the depository and the borrower.
The Muslim co-operative Bank has in all 18 branches in the main areas of
Pune city at camp, Raviwar Peth , Kondwa , Hadapsar, Wanwori and
Yerewada etc. and also in other cities at Sangamner, Baramati Mumbai
and Junnar branch. The Muslim co-operative bank has
main administration office at Bhavani peth. Pune 42, which is considered
as powerhouse, and it has its registered office at Raviavar Peth Pune 42
22
KEY FEATURES OF THE
MUSLIM CO-OPERATIVE BANK
The Muslim co-operative bank has 3 of its branches working 12 hours
daily from 8.3o a.m. to 8.30 p.m. These branches are the main head office,
camp branch , M.G. road, Mominpura branch and works for 365 days.
The bank achieved a great position in the field of banking by securing
0%Net N. P. A. for the session 2005-2006.
The bank felicitate the children of there staff which secure 70 % and
above in their exams.
The Muslim co-operative banks provides educational allowances to the
children of the employees.
The Muslim bank has also started a 24 hours service branch along with
additional services to the customers and thus at that time it was called
“THE NEVER SLEPPING BANK”.
23
The Muslim bank is fully computerized at all the branches with the latest
technologies and software used in the banking sector.
The bank provides other services such as safe deposit vaults, issue of
D.D. at any place within Maharashtra under Mutual arrange scheme and
PLR on fixed and floating basis minimum at 8 %.
The bank also provides facility of Non –Resident external Rupee account
and non-Resident ordinary account facility.
24
OBJECTIVES OF THE BANK
To promote good and fair banking practices.
To promote cordeal relation between the customer and bank
To foster confidence in the banking system.
25
THE MUSLIM CO-OPERATIVE BANK LTD., PUNE
ORGANISATIONAL HIERARCHY
CHAIRMAN
Mr. Shaikh Shafi F.M. Delhiwala
Vice Chairman
Miss Mumtaz Z. Sayed
SECRETARY – C.E.O.
J. L .Mandrupkar
Co-opted Director
Taslim Khan Staff – Director
Imtiyaz Mulla
26
THEORETICAL
FRAMEWORK
27
Different types of loans provided by Muslim Co-Operative Bank Ltd.
Sr.No. Types of Loan Short Term
Loans
Medium Term
Loans
Long Term
Loans
Total (Rs.)
1. Personal Loan 2,12,42,748.75 2,12,42,748.75
2. Salary Loan 13,71,501.90 13,71,501.90
3. Property
Mortgage
Loan
48,00,00,888.10 48,00,00,888.10
4. Gold Loan 2,55,52,000.00 2,55,52,000.00
5. Fixed Deposit
Loan
7,68,91,471.00 7,68,91,471.00
6. Dam Duppat
Loan
1,30,85,926.00 1,30,85,926.00
7. Recurring
Deposit Loan
2,27,352.00 2,27,352.00
8. Education
Loan
13,26,795.00 13,26,795.00
9. Building Loan 37,22,73,235.93 37,22,73,235.93
10. House Loan 24,99,438.65 24,99,438.65
11. Festival
Advance Loan
58,18,924.00 58,18,924.00
12. Cash Credit
Reinvestment
Loan
8,01,606.00 8,01,606.00
13. Shop Loan 7,49,15,564.00 7,49,15,564.00
14. Cash Credit
Term Loan
22,27,470.71 22,27,470.71
15. Reinvestment
Deposit Loan
1,08,38,853.00 -------------- -------------- 1,08,38,853.00
TOTAL 135443602.71 505114577.4 448515594.93 1,08,90,73,775.04
28
CONSUMEER LOANS
It is a loan that establishes consumer credit that is granted for personal use ;
usually unsecured and based on the borrower‟s integrity and ability to pay .
For acquiring consumer loan one has to complete all the formalities .
Following are the kinds of loan provided by the bank
Computer (P. C.)
Autorikshwa
29
a) Scale of finance : up to Rs. 75, 000
b)Eligibility : Employee of Govt. , Semi-Govt. , Civic Bodies
Self employed having minimum net monthly
Salary or income of Rs. 1800.
c)Security : Primary Hypothecation of article financed.
Collateral third party Guarantee of one person.
d)Rate of interest : 11.25 % p. a.
e) Repayment : 30 months
f)Margin : 10 % of cost of article
30
HOUSING LOAN
It is a loan that establishes consumer credit that is granted for building house :
usually unsecured and based on the borrower‟s integrity and ability to pay.
For acquiring housing loan one has to complete all the formalities.
31
Salient Features :
a)_Quantum of Loan
i) for construction / purchase :-
The maximum amount of loan to be sanctioned under the
scheme would be 40 times the net monthly income/ salary of the applicant and
there would be no ceiling viz a viz . The amount of loan.
ii) For Renovation / Addition : -
The maximum loan granted for carrying out
repairs, additions, extensions, improvement, completion, renovation of existing
house is Rs. 4 lakhs (subject to 20 times net monthly salary / income )
32
Also as an incentive for small borrower‟s the loans up to Rs.1.5 lakhs
granted for repairs / renovation of existing houses would now be secured by
third party guarantee of 2 persons or LIC policies, Government securities, IVPs
NSCs, KVPs or such other security as is deemed appropriate by the sanctioning
authority.
However, negative lien would be stipulated over the existing house
property for which the facility is granted and also have an ir-revocable power
of attorney executed by the borrower authorizing the bank to sell the house
in case of default.
b) Eligibility : i) Employee of Govt., Semi-Govt., Civic Bodies PUS‟s
with minimum 5 years service.
33
ii) Reputed Businessmen with minimum 5 years standing
iii) Professionals & self employed like Doctors, Engineers,
C.A.‟s, Advocates, with minimum 5 years standing .
c) Security : Primary – mortgage of the house property to be
purchased / constructed .
Collateral : Third party Guarantee of two person , or
assignment of LIC Policies, pledge of Govt. securities etc.
d)Rate of interest (SUBJECT TO CHANGE)
EMI 11.25 %
REGULAR 13.50 %
e)Repayment : i) For construction of new house 180 months including
9 months moratorium in equal monthly installments .
34
ii) For addition / renovation 5 years including 2
months moratorium in equal monthly installments .
f) Margin : i) For construction /purchase15 %(cost of land inclusive)
ii) For renovation 25%
g) Processing
charges : 0.25 % of loan amount
35
EDUCATIONAL LOAN
An advance of funds to a student for the purpose of financing a college or
vocational education . For acquiring loan one has to complete all the formalities
The Muslim Co-Operative bank provide loans for P. G. courses
SAILENT FEATURS
a) Scale Of Finance : up to 2 lakhs
36
b) Courses Allowed
for : i) P. G. Courses in : Medicine, Surgery, Bio
-chemistry, Agriculture, Veterinary , Architecture
etc. .
c) Eligibility : i) Should have secured admission to professionals /
technical courses through entrance test / selection
process.
ii) Should have passed the qualifying examination
for admission to the courses.
iii) Employed person intending to improve their
educational qualification and / or receive training
in modern technology.
37
d) Security : Personal guarantee of borrower‟s
e) Margin : Nil
f) Interest : @ 13.25 % monthly pay on amount of loan
g) Repayment : Course period plus one year after getting the job.
38
CAR LOANS
The Muslim Co - Operative bank provides a personal loan to purchase
automobiles.
39
Salient Features
Scale of finance : Ranging from Rs. 1 Lac. depending upon the Salary /
Net Annual Income
Eligibility : i) Employees of Govt. Semi Govt., Civic Bodies, PSU‟s
Individual / Proprietorship Concerns / Firms / Limited
Companies known to the Bank
ii) Net Annual Income should exceed Rs. 75000 /-
iii) The applicant (individuals) should have a valid
driving license in his/her own name .
iv) The employees of the State Govt. / Semi Govt.
Departments / Other Organizations should have
minimum 3 years service in the organization.
40
Security : Primary Hypothecation of vehicle financed
Interest : @ 13.25%
Repayment : 5 years
Margin : 25 %
41
LOAN AGAINST MORTGAGE
This scheme is for individuals / business enterprises / professionals and self
employed as an ideal source of funds for expenditures of any nature.
Eligibility criteria :
The scheme would provide finance to Individuals / Business Enterprises
having minimum net annual income of Rs. 1 lac per annum against mortgage
of unencumbered immovable property situated in Metros/Urban areas. Salaried
individuals must have put in a minimum confirmed service of 3 years.
Business Enterprises, professionals and self-employed must have a minimum
standing of 3 years in the respective line of activity.
42
Purpose :
For meeting their business and / or any personal need / expenditure .
AMOUNT OF LAON : 1 Lac
INTEREST : @ 13. 25 %
MARGIN : Nil
PROCESSING FEES : .0. 25 % Of the loan amount sanctioned would
be charged as processing fees.
SECURITY : Registered/Equitable mortgage of unencumbered
residential house / flat, commercial or industrial
property with a clear marketable title situated
in the Metros Urban areas only and which stands
in the name and profession of the borrower.
43
The property should be vacant
REPAYMENT : The loan granted under the scheme together with
interest thereon would be repayable within a
maximum period of 60 months through equated
monthly installments(EMI)commencing one month
after disbursement of the loan. The repayment
shall have to be fixed on realistic basis so that
the gross deduction including the EMI for the
loan granted under this scheme does not exceeds
50 % of the borrower gross income. In case of
individual borrower the income of spouse shall
be taken into account for determining the repaying
capacity of the borrower.
44
INSURANCE : The property against which the loan is granted
will have to be comprehensively insured against
all risks for its full value during the continuance
of the loan facility from the Bank. The cost of
the insurance to be borne by the borrower & the
policy will be drawn in the joint names of the
bank and the borrower within usual bank clause
therein.
45
RESEARCH
METHODOLOGY
46
MEANING OF THE RESEARCH
Research may mean the first small step in an endeavor to understand better the
change occurring and at times forced upon us as individuals or as society.
Research as a process involves defining problems, hypothesis formulation and
organization and evaluating of data , deriving deductions interferences and
conclusions after careful testing.
OBJECTIVE OF RESEARCH
1. It extends, verifies or corrects knowledge.
2. It enables us to have a better understanding of our world.
3. It aids in purposeful planning.
4. Research initiates, formulates, deflects and clarifies theory.
METHODS OF DATA COLLECTION
Data is of two kind.
1. Primary Data
2. Secondary Data
47
Secondary data may be defined as data that has been collected earlier for some
purpose other than the purpose of the present study. Any data that is available
prior to the commencement of the research project is secondary data and it is
called historic data.
USES OF SECONDARY DATA
1) It acts as a reference for the present study.
2) The secondary data can be a useful benchmark, against which the findings
of the study can be tested.
3) At times it may be the only source of data.
SOURCES OF SECONDARY DATA
1) Published Sources
2) Unpublished Sources
DATA COLLECTION METHODS
1) Observation
2) Interviewing
3) Experimentation
4) Simulation
48
In this project following data collection methods are used. They are------------
1) Interviewing
2) Published source of data in the form of books of accounts.
INTERVIEWING
It is the most commonly used method of data collection. It is two ways
purposive communication between the interviewer and the respondent aimed at
obtaining and recording information pertinent to the subject matter of the study.
49
DATA ANALYSIS, interpretation
AND FINDINGS
50
AWARENESS ABOUT LOANS
From the above graph we can say that :
80 % of the respondents agreed that they are aware of the different
loan schemes provided by the bank .
While only 20 % are not aware of the loan schemes provided by the
bank
0
10
20
30
40
50
60
70
80
90
AGREED NOT AGREED
AGREED NOT AGREED
51
REASONING FOR NOT AVALING THE LOAN
From the above graph it is clear that :
65 % of the respondents said that the reasons for not availing the
different loan schemes are the complicated formalities .
20 % of the respondents said that the reasons for not availing the
different loan schemes are the slow processing of applications.
0
10
20
30
40
50
60
70
COMPLICATED SLOW PROCESSING OTHER REASON
COMPLICATED SLOW PROCESSING OTHER REASON
52
15 % of the respondents gave the other reasons for not availing the
different loan schemes .
53
ATTITUDE OF BANK OFFICIALS WHILE
MAKING TRANSACTIOS
From the above graph it is clear that :
59 % of the customers think that the attitude of the bank officials
while making transactions is excellent.
21 % of the customers feel that the attitude of the bank officials
while making transactions is good .
0
10
20
30
40
50
60
EXCELLENT SATISFACTORY VERY POOR
EXCELLENT GOOD SATISFACTORY
POOR VERY POOR
54
15 % of the customers think that the attitude of the bank officials
while making transactions is satisfactory .
02 % of the customers think that the attitude of the bank officials
while making transactions is poor .
03 % of the customers think that the attitude of the bank officials
while making transactions is very poor .
55
SUGGESTION OF THE INTEREST RATE
From the above graph it is clear that :
60 % of the respondents think that interest rates should be 6 % to
7 %
FAVOURABLE, 60,
60%
NON FAVOURABLE,
25, 25%
NONE, 15, 15%
Z
56
25 % of the respondents think that interest rates should be between
8 % to 10 %
Rest of them agree with the existing policy of the bank
57
CONCLUSIONS
58
CONCLUSION
As we observed the trends in Indian financial sector is changing rapidly through
Innovation and dependability of loans and advances has also increased and
much awareness of this concept has been found.
Loans and advances have become an important source of raising the
finance amongst individual, corporate as well as for the higher
organizations.
A secured business loan is a loan given for commercial purpose. It
Keeps business properties as collateral. It can be taken for a variety of
purposes like diversification, research and development or to buy plants
and machineries.
The advantage with loans is that you can design your repayment period
as well as monthly installments according to your financial capacity. A
loan comes at a lower interest rate when compared with other business
loans. As these loans are taken against collateral, any default in
repayment can put to your commercial property at risk..
59
To be competitive and successful in modern corporate world, constant
capital flow is essential. Whether to expand your business or relocate
your production unit to some other place for cost. effectiveness, you
require finance. It‟snot always possible to fund them to internal sources.
A delay of a few days can cost you in millions.To make your enterprise
successful and to run your business strategically, a secured business
loan is an option worth trying for.
60
SUGGESTIONS
61
SUGGESTIONS
There are lots of benefits accruing from loans and one can easily fulfill his
needs and basic requirements of life. There are also tax related benefits that is tax
liability can be reduced a lot by showing more debt than equity in capital
structure.
Banks also get the interest on the loans so accordingly they can also
earn profits and plan the future investments.
A lot of documentation and formalities are to be completed for raising
the loan, which requires a lot of time so the procedure of raising the
loan should be simplified to some extent.
Banks can adopt few qualitative techniques to educate the borrower
about its lending policies.
Bank can start to provide ATM facility .
62
QUESTIONNAIRE
63
QUESTIONNAIRE FOR CUSTOMER
M/S. :
Address :
Phone :
Dear Customer
It has always been our earnest endeavor to serve you better. The following
questionnaire is aimed at satisfaction level. You are requested to respond fairly to
the questions and guide us in developing strategies for serving you better.
1) How long you have been banking with The Muslim Co-Operative Bank?
a. 1 year
b. 1-5 years
c. 5-10 years
d. Not at all
2) Are you aware of the different loan schemes provided by the bank?
a. Yes
b. No
64
3) What interest rates do you suggest for the maximum loan amount(15 Lakhs)?
a. 6-7%
b. 8-10%
c. Agree with existing
4) How do you rate the attitude of bank officials towards you while making
transactions?
a. Excellent
b. Good
c. Satisfactory
d. Poor
5) If you are aware of the loan scheme offered by the bank and desire to avail
the facility of the scheme but have not availed so far, what is the reason?
a. Indifference of the branch people
b. Complicated formalities
c. Slow pace of processing
65
BIBLIOGRAPHY
66
BIBLIOGRAPHY
NAME OF THE BOOK
NAME OF THE AUTHOR
EDITION
Financial Management
I. M. Pandey
6th
Marketing of banking services
Lewis h. Haney
3rd
Marketing Management
Philip Kotler
4th
ANNUAL REPORT OF THE MUSLIM CO_OPERATIVE BANK LTD.
67
ANNEXURE
Statement showing financial position of
The Muslim Co-Operative Bank Ltd. as on 31st March
Name of The Bank The Muslim Co-Operative Bank Ltd.
Head Office Address 633 Raviwar Peth PUNE-411002
Date Of Registration No. 7000 Dated 25th
May 1931
Date & No. Of RBI License UBD-MH-411/P Dated 18th
Nov. 1984
Jurisdiction Pune, Solapur, And Ahmednagar District ,
Greater Mumbai (Municipal Limit), Nasik,
Thane
Items As On 31st March 2008 (Rs.In Lacs.)
No. of Branches including
Head Office
Membership Regular
Nominal
19
24300
2498
Paid Up-Share Capital 597.40
Total Reserve And Funds 4440.55
Deposits Saving
Current
Fixed
10823.52
4344.74
11752.47
Advances Secured
Un-Secured
Total % of Priority sector
Total % of Weaker Section
12469.27
401.56
88.85%
15.25%
Borrowings D.C.C.
M.S.C.
Others
NIL
NIL
NIL
Investments D.C.C.
M.S.C.
Others
11016.00
5.00
6774.51
Overdue Percentage 8.67%
RBI Grade „I‟
Audit Classification „A‟
Profit For The Year 272.77
Other Staff 159
Sub Staff 45
Total Staff 204
Working Capital 32815.99