Study Auckland 30 July 2014

Immigration Update Rob Stevens, General Manager

Today’s presentation topics

1. Immigration Stats update

2. Context – Immigration and the NZ economy

3. Vision 2015 – Immigration NZ’s integrated change programme

4. Immigration ONLINE – student rollout

5. Industry Partnerships – education sector pilot

6. Towards 2020

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The numbers……by source country

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1 July 2012 – 30 June 2013

1 July 2013 – 30 June 2014 % change

Brazil 916 1081 18%China 5865 7443 27%

Germany 1716 1764 3%Great Britain 857 906 5%

India 5062 8896 75%Japan 1922 2025 5%

Philippines 835 1419 69%South Korea 2129 2257 6%

Thailand 816 1129 38%United States of

America 2172 2186 1%

Other nationalities 9147 10,019 9%

The numbers……by destination sector

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1 July 2012 – 30 June 2013

1 July 2013 – 30 June 2014 % change

University 7450 8229 10%

ITP 3292 4027 22%

PTE 9720 14845 53%

School 7711 8153 6%

The numbers……by destination region

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2011/12 2012/13 2013/14

Auckland 17,330 (58%) 14,768 (55%) 20,306 (59%)

Wellington 2222 2279 2308

Canterbury 2016 2449 3120

Otago 1697 1626 1710

Total (NZ) 29,920 27,054 34,196

• Nearly 40% of the Auckland population born overseas (making it the second largest migrant city per capita after Vancouver)

• 1 in 4 of New Zealand's workforce born overseas

• Migrants contribute about $1.9 billion annually to GDP

• 60% of workforce growth in the past 10 years is from migrants

• Second largest diaspora in the world

The success of Auckland matters to us……..and its wider than export education

Immigration New Zealand in context

• 1400 staff in 36 locations worldwide

• 41 Visa application Centres (VACs) in 25 countries

• In the last full financial year: Over 12 million unique visits to the INZ website (33,000 per day) Over 700,000 phone / e-mail enquiries to the Immigration Contact Centre Over 11 million border clearances 206,360 visitor visa decisions 166,670 temporary work visa decisions 83,360 student visa decisions 38,960 people approved for residence 751 quota refugees resettled

How we are changing to serve you better

Immigration is a critical enabler for two major export sectors (education - $2.5 B pa; international tourism - $5.5 B pa)

Goals:

• Better customer service• More consistent decision-making, regardless of location• More cost-efficient application processing• Greater focus on attracting skills, talent and capital to New Zealand• Improved border security• World-class identity management• Greater involvement of “trusted partners” in visa processing decisions

“By 2015 Immigration New Zealand is recognised as a trusted partner, delivering outstanding immigration services and bringing the best people

New Zealand needs to prosper.”

Drivers for Change

Greater global reach• extending customer-facing network through outsourcing to VACs • 24/7 access to service via online capability

Flexible operating model• electronic global work queues• realigning office network to match market priorities

Improved risk management• biometric data• triaging applications based on risk and value• international data sharing

Online channels• smarter technology• automation of simple processes and tasks• simpler products

Integrated Change - how will it be delivered?

• Rationalised global office network (review and closure of some offices)

• Greater use of Visa Application Centres (VACs) – 41 now operating in 25 countries

• Ministry of Foreign Affairs and Trade no longer involved in visa decision-making

• E-visas (label-less visas) enabled in the Pacific – reduces processing times

• Visa decision-making being consolidated into large area “hubs” and smaller specialist market offices

Change is happening – and more is coming

• Technology that improves the customer experience, delivers efficiencies (INZ only deals with electronic applications) and is more secure.

• A central part of INZ’s Vision 2015 - aimed at having a more flexible, responsive and efficient operating model world-wide

• A system that will enable a shift away from paper application forms and manual processing

• It isn’t a ‘big-bang’ deployment

• It is deliberately incremental and phased to introduce functionality specific to different visa types and, importantly, ensure the online offering meets customer and business needs.

What do we want to achieve?• Immigration services will be delivered online

• More consistent decision making

• A more flexible business model

• Improved fraud detection and prevention

• World class identity management capability.

What is Immigration ONLINE?

Immigration ONLINE – StudentApplication form

Immigration ONLINE – StudentOnline user account

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• New Visa Options Check went live in last year, helping users understand which visa they may be eligible for.

• Immigration ONLINE - Student preparing for go-live. Currently undergoing extensive technical, security and user acceptance testing before going live.

• Immigration ONLINE - Student live by the end of August.

• The student online application form provides the base for all subsequent online visa types.

• Planning for introduction of next online visa types - e.g. temporary work and visitor visas; Chinese language form (for visitors).

• Planning around ability for third parties to ‘apply on behalf of’.

• Underway with the build of IDme - identity management engine (using biographic and biometric information) - providing strengthened identity assurance.

Immigration ONLINE – Student and next steps

• One part of INZ’s Vision 2015 is moving to an operating model that is, in part, based on partnership arrangements with trusted stakeholders.

• The intent of these partnerships is to facilitate improved visa processing timeliness and streamlined processes by enabling INZ and its partners to share risk and responsibility.

An Industry Partnership:- Is a one-to-one relationship with an individual entity (even if it is entered into under a wider framework).

- Is voluntarily established because of the mutual benefits to New Zealand as a whole, INZ, other NZ Inc. agencies and the partner.

- Involves no payments between INZ and the partner (although it may lead to positive commercial outcomes for the partner).

- Has defined criteria for entry and continuance.

- Involves an element of trust and risk – right incentives and sanctions.

Role of Industry Partnerships in Vision 2015

Existing Industry Partnerships

INZ

Employers

Immigrationadvisers

TourismSector

Educationproviders

• Allows 25 invited education providers to offer fast-tracked visa application processing for selected students

• Provider confirms that student is genuine and has sufficient funds for study

• INZ undertakes health and character checks, still makes final decision

• Pilot launched in early January, for the start of the 2014 academic year

• Providers play a greater role in immigration decisions that involve them

• Pilot may be expanded to other providers in 2015, depending on results of the pilot

Export Education Industry Partnership Pilot

Industry Partnership Pilot – participants

Industry Partnership Pilot – participants

Industry Partnership Pilot – speed

Processing location

Average number of days to

approve IPP applications

Average number of days to

approve non-IPP applications

Washington DC 2 3

Shanghai 7 12

Mumbai 6 16

London 3 5

Beijing 7 11

Dubai 11 13

Hong Kong 9 12

Bangkok 5 7

Manila 12 10

Ho Chi Minh 4 13

Moscow 1 13

International immigration cooperationLonger Term Vision – to 2020

Cost-effective delivery of immigration servicesShared Visa Application Centres (VACS) & services

A seamless experience for legitimate travellersTravel facilitation programmes

An effective, friction-free information networkReal-time information sharing platforms

Collaboration to identify and mitigate riskTackling immigration fraud

A strong, globally-connected communityOrganised activity that avoids duplication

National Office – policy and strategic issues:

rob.stevens@mbie.govt.nzandrew.webber@mbie.govt.nz

Palmerston North Branch - operational issues:

educationproviders@mbie.govt.nz