Students and Citizens: Enterprise Architectures for Education and Government Keith Hazelton.
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Transcript of Students and Citizens: Enterprise Architectures for Education and Government Keith Hazelton.
![Page 1: Students and Citizens: Enterprise Architectures for Education and Government Keith Hazelton.](https://reader030.fdocuments.net/reader030/viewer/2022032800/56649d4b5503460f94a285a1/html5/thumbnails/1.jpg)
Students and Citizens:Enterprise Architectures for
Education and Government Keith Hazelton
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Information Technology (IT) and the Enterprise Mission
• A fundamental truth for contemporary {universities, state governments} is that urgent demands for change arrive in a nearly continuous stream.
• It is also true that IT plays only a supporting role to the real work of the {university, state government}.
• Taken together these two fundamental truths imply that IT management must maximize responsiveness to mission-related needs in the face of constrained resources.
• How do we do that?
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Operating model as a strategic, enterprise level choice
• Enterprise Architecture As Strategy, Jeanne W. Ross, Peter Weill, David Robertson
• Architecture should align with and support chosen operating model
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Operating Models
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Diversified Operating Model
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Operating Models
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Operating Models
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Operating Models
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Operating Models
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Operating Models
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Operating models
• Replicated: Web content management systems
• Unified: Web SSO, undergrad. admissions, parking, engineering paydata
– Does not necessarily imply centralization(!)
• Coordinated: data warehouse, enterprise directory, course roster information service
• Diversified: siloed processes, data
• Senior business and IT leaders must be involved in making the choice
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Coordinated Operating Model: A fit for Education and Government?
• Shared “customers”• Operationally unique “business units”
or functions• Business unit control over business
process design• Consensus processes for designing IT
infrastructure services• IT application decisions made in
business units
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Mature coordination model
• Provides integrated services
• Integration via sharing key data across units
• Presents a common face to customer
• Allows integration of any number of processes…
• Without forcing standardization
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MetLife’s Coordination-oriented Enterprise Architecture
• Insurance and other financial services to millions
• Integrated view of customer
– Extract customer information from individual products
– Make it centrally available
– Integration hub at the center of their Enterprise Architecture diagram
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MetLife Core Ent. Arch. Diagram
Data Customer types
Business processes
Technology
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Translation to Education and Government
• “Customer”– Education: Student– Government: Citizen
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Principle: Common information model for shared objects
• CRIS Team (Course Roster Information Service)
• Thirty some business processes that need information on courses and course rosters
• Goal: Come up with an information service that meets the needs of a wide variety of processes
• Example of the Coordinated operational model: wide adoption of shared information models
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Examples in Government
• Existing inter-service coordination:• Insurance Agent Search
– Optionally followed by payment of license renewal fee
• Other candidates for inter-agency information coordination– Someone planning a move, looking at schools,
affordable housing, employment…– Personalized Wisconsin.gov portal: Links to
ongoing state agency applications, requests, etc.– Others?
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Enterprise Architecture as Strategy
• Emphasis on shared data emerges as strategic
• One element of Service Oriented Architecture (SOA) is data canonicalization
• Shared data on {students, citizens} needs priority attention
• Services to allow any number of business processes to access this shared data
• Critical guidance on where to start with an SOA initiative