Student Information2015 - 2016

Welcome at Hanzehogeschool Groningen!This booklet is intended for all students of Hanze University of Applied Sciences (or Hanze UAS). It contains a summary of information about all the facilities we have in place to help you with your studies.

We have over 27.000 students studying more than 70 programmes, and we employ some 3,000 staff. Most programmes are taught on the Zernike Campus, but some are based in the centre of Groningen and a few are taught in Leeuwarden, Assen and Amsterdam.

Hanze UAS provides modern, top-of-the-range facilities to allow you to concentrate properly on your studies. These include free wireless internet, as well as sports and leisure facilities so that you can meet and socialise with fellow students. Try visiting the Atrium on the Zernike Campus, a light, inspiring place, intended for relaxing and meeting other students and staff.

Hanze UAS is keen for students to take an active part in all the processes going on within the organisation. You can use any facilities in any building, regardless of the programme you are following. If your building does not have a project room or spare computer station, for example, you can simply go to another building to find the room you need.

In order to maintain a pleasant environment for studying and working, changes and renovations are regularly carried out in the buildings of Hanze University of Applied Sciences. A lot of work has already been planned for this academic year. For example, a new auditorium is to be built in the Van DoorenVeste and several classrooms will be modified, the Hanze Media Centre in the Van OlstToren was renovated during the summer holidays and the Wiebenga complex and the Prince Claus Conservatorium will undergo major renovations during the next few years.

The renovations may cause a certain degree of nuisance, which we will naturally try to keep to a minimum. In the meantime, we wish you all the best at Hanze University of Applied Sciences Groningen!

Henk Pijlman, Chairman of the Executive Board

ContentFacilitiesWorkstationsCanteensWebRoomBookingDigi timetableMeditation Centre (Van OlstToren - Zernikeplein 7, E1.06)IT facilitiesTips and rules for using computersMain AV/IT Helpdesk Zernike CampusAV/IT helpdesk Wiebenga complexAccount and e-mail addressElectronic learningPop-up in De PlintPrinting, photocopying and scanningEduroamSoftware

Rights and obligationsTake CareStudent CharterStudent confidential advisorParticipationComplaints and Disputes Office

Student and study supportStudent Administration (STAD)Academic counsellingOSIRISStudent CounsellorHanze Success CentreFinancial assistance for studentsStudying with a disability or chronic illnessInternationalisationEnrolling, re-enrolling and paying tuition fees

Providing information Hanze Media CentreHanze Study Choice SupportHanzeMagE-mail address

E-ZineBlackBoardInsuranceTextbooksStudent activities

Student representative activitiesStudent representative grants, honorarium, creditsStudent Activities Foundation (SSA)ACLO Student sports associationHanzeCAST = Art4students!Studium GeneraleStudent organisationsKEI

Other facilitiesBike racksZernike Medical CentreParkingBus routes

Shops on the Zernike CampusHanze shopCanon copy shopEspresso&ZoAH to goRefidé

Hanze University of Applied Sciences GroningenHistoryExecutive BoardMissionShare your talent. Move the world.Fair Trade17 schoolsResearch Centres and professorshipsHanze Honours CollegeFacilities Unit

Useful sites

Useful telephone numbers and e-mail addresses

Building reception desks and service points

FacilitiesWorkstationsAll the buildings of the Hanze UAS provide the modern, general facilities needed to learn in pleasant, friendly surroundings. The classrooms and lecture halls have been fitted with modern equipment, and there are also areas designated for working in groups or individual study. The programme departments all have good practical labs and computer rooms. Project rooms are rooms that have been specially equipped so that groups of students can focus on their projects. Some buildings also provide a study and resource centre, where you can work in groups or

individually, check your e-mail, use the internet, consult with fellow students or just relax. Machines for printing, photocopying and scanning are situated throughout the buildings. You can use the facilities in any building, regardless of your own programme, as all Hanze UAS buildings are freely accessible to all students.

If you want to check whether and where a computer workstation is available, simply go to the workstation site and/or the app: WBA.HANZE.NL. The Hanze Media Centre on the Zernike Campus has a hundred ‘silent’ study areas where you can concentrate without being disturbed.

Logging onYou can log onto the Hanze UAS Groningen network as follows:• Wireless: Go to WWW.HANZE.NL/WIRELESS for instructions.

If you still have problems, go to the AV/IT Helpdesk on the ground floor of A wing of Zernikeplein 11, or go to the Helpdesk in the Wiebenga complex.

• Plug in: you will find the instructions on: WWW.HANZE.NL/LAPTOPREGISTREREN

• Student PCs: to check availability, consult the screens that have been hung up or go to WBA.HANZE.NL

In addition to sufficient workstations, all buildings have plenty of areas for catching up with your fellow students. Every building also has a service point, where you can ask questions about the facilities.

CanteensMost Hanze UAS locations have their own canteen, and some of them have extra catering outlets, such as the Deli Marché and Espresso Bar in the Van OlstToren location. The canteens offer a wide range of food and drink, including healthy, organic and Fairtrade products, as well as popular fast-food options. The buildings also have vending machines for hot and cold beverages and sweets.

WebRoomBookingHanze UAS uses WebRoomBooking for making and taking bookings for project rooms, skills labs and practical labs. The system means that you can book while you are on site, at home or somewhere in between. Hanze students can use WebRoomBooking for the following locations:

� Van OlstToren

� BrugsmaBorg

� Marie KamphuisBorg

� Minerva Academy

� Prince Claus Conservatoire

� Willem-Alexander Sports Centre

� Van DoorenVeste

� Wiebenga complex

� Academy of Popular Culture (Music & Design)

Digital boards, PCs and beamers are not part of the standard equipment, but you can book them through the AV/IT Helpdesk. For more information and to make a booking, go to HTTPS://WRB.HANZE.NL/WEBSITE/

Digi timetableAll Hanze UAS schools, apart from the Conservatoire and the Dance Academy, use the Digi timetable. Students can consult their timetable online via the DIGIROOSTER.HANZE.NL website, or find up-to-date information on their mobile phone by registering with the website.

Meditation Centre (Van OlstToren - Zernikeplein 7, E1.06)The Meditation Centre is a place for silent meditation, contemplation and prayer. It is intended for use by students and staff. This is the place to come if you need to get away from everything and be on your own for a while. Prayer mats are available. The Meditation Centre is open whenever the building is open.

IT facilitiesHanze UAS has all the latest technology. You can connect to the free wireless internet on your laptop, telephone or tablet in any building, allowing you to work wherever you are. Studying at Hanze UAS is much easier if you have your own laptop, although there are also PCs in all the buildings. You can use any PC, regardless of where your programme is actually based. The standard number of PCs at Hanze UAS is 1 for every twelve students. This may seem like a lot, but it may still be difficult to find a spare PC during ‘rush hours’. Various buildings have hung screens showing live availability of PCs, and you will find up-to-date information on WBA.HANZE.NL.

Tips and rules for using computers � You may only use the computers for studying; don’t keep

other students waiting while you play computer games

� Don’t keep a computer to yourself if you are not actually using it

� Log off when you have finished working

� Specific rules apply at some workstations; always stick to these rules

� Please report defective PCs, printers or plug-in points to the IT Support Centre, tel. (050) 595 4566 or via e-mail to ICT.SUPPORTCENTER@ORG.HANZE.NL. They will arrange for someone to carry out the repairs

� Take ‘rush hours’ into account and try to use PCs when there is less demand. For up-to-date availability, go to WBA.HANZE.NL or consult the screens showing live information

� If a classroom has been reserved for teaching, the PCs are only available to students attending that class

� Make sure that you have installed up-to-date anti-virus software and the latest security updates on your notebook. You can buy this (and other software) at fair prices through WWW.SURFSPOT.NL, a partnership between educational institutions. SURFSPOT.NL is a non-profit IT online store where you can purchase legal software, reference work, course material and hardware with substantial discounts for those in education. Log on to SURFSPOT.NL using your student account and save yourself a fortune! More information about using your computer safely is available on WWW.CYBERSAVEYOURSELF.NL

Main AV/IT Helpdesk Zernike CampusIf you have any questions about the IT facilities, you can take them to the AV/IT Helpdesk. This is also the place to borrow audio-visual equipment, such as digital cameras, voice recorders and tripods/stands. A video editing suite is also available. The Zernike Campus has a main AV/IT Helpdesk, which is located on the ground floor of the A0 wing of Zernikeplein 11. You can also call or send an e-mail for extra support: telephone (050) 595 4566, e-mail ICT.SUPPORTCENTER@ORG.HANZE.NL. Opening hours: Monday, Tuesday and Thursday from 8 a.m. to 8 p.m., and Wednesday and Friday from 8.15 a.m. to 4.45 p.m. Opening hours may vary during holiday periods.

AV/IT helpdesk Wiebenga complexThe Wiebenga complex also has an AV/IT Helpdesk. Opening hours: Monday to Friday from 8 a.m. to 5 p.m. Opening hours may vary during holiday periods.

Account and e-mail addressEvery student has a personal Hanze UAS account and e-mail address. You can use your personal account to log onto the internet on PCs in any of the buildings and gain access to the digital learning environment of Hanze UAS. This is the main location for all information relating to your programme. You will also receive information through your e-mail address. If you lose your account details, go to the AV/ IT Helpdesk

at Zernikeplein 11 (A0 wing), or in the Wiebenga cComplex, taking your student card with you.

Electronic learningHanze Electronic Learning Environment is the collective name for all digital applications provided by Hanze UAS via internet. All these digital applications are shown on HANZE.NL.

You will need HANZE.NL regularly while you are studying as this is the place to find information relating to your programme, such as schedules, timetable changes, study manuals, news items, etc.

Pop-up in De PlintDe Plint, a fabulous strategic location on the Zernike Campus, has a terrific area that is currently vacant. We think this is a terrible waste so we have turned it into a pop-up ‘student chill area’, where students can meet up, chill, enjoy a healthy drink or a bite to eat, play table football or just sit and watch the world go by...

You can chill from 31 August until the autumn break (at least)!

Wireless!You can use the wireless internet for working on your laptop throughout Hanze UAS. Go to WWW.HANZE.NL/WIRELESS or ask at the AV/IT Helpdesk.

Printing, photocopying and scanningYou can send a print command from the PCs in the buildings or from your laptop. You simply log on to printers to print, copy or scan using your OV chip card or a special printer card supplied by Hanze UAS. You must obviously have enough print credit. If not, simply top up your card online using iDeal. More information is available on HANZE.NL via WWW.HANZE.NL/PRINTERS.

EduroamDo you need to work in Amsterdam or Utrecht, for example? As a student of Hanze UAS, you can use your log on data to connect to the wireless network of many other Eduroam-affiliated institutes in the Netherlands. For more information, go to WWW.EDUROAM.NL

SoftwareSoftware can be expensive. Hanze UAS has contracts with a number of suppliers, such as WWW.SURFSPOT. NL, so that you can get a good deal.

Rights and obligationsTake CareHanze UAS is not only the place where you study; you also become part of the Hanze community. You and the staff have joint responsibility for making sure that everything in the buildings goes smoothly and for keeping your learning environment clean and tidy. Hanze UAS does have house rules as such, but expects all its students to observe the Take Care ideology: ‘Create a pleasant learning and working environment together’. Among other things, this means disposing of your own rubbish, only smoking in the designated areas, parking your bike in the bike racks and taking due care of Hanze UAS property.

Student CharterHanze UAS must also comply with certain rules. For example, there is a rule specifying that students must be informed of exam results as soon as possible, within fifteen working days of taking the exam at the most. Rights and obligations must obviously be laid down with the utmost care. The main rights and obligations applying to students are set out in the Student Charter. These include matters such as tuition fees, the quality of teaching, study supervision, examination regulations, student facilities, codes of conduct, the registration of personal data and

rules on undesirable behaviour. Some of the rights and obligations are compulsory by law, while others have been put in place by Hanze UAS. Everyone who enrols at Hanze UAS is automatically subject to the rights and obligations. You can read the Student Charter on WWW.HANZE.NL/ STUDENTENSTATUUT.

Certain other rules and regulations may apply to your particular programme. You will find them on the programme pages of HANZE.NL.

Student confidential advisorHanze UAS wants to provide a safe, pleasant environment for you to study, and has devised policy to tackle undesirable behaviour. If you are confronted with undesirable behaviour, you should contact the (external) student confidential advisor, Charisma Bijlefeld. She is available from Monday to Friday at C.BIJLEFELD@GIMD.NL, on tel. +31 (0)64 615 3934 or through the secretary at the student counsellor’s office, Zernikeplein 7, tel. +31 (0)50 595 4028.

Participation CouncilMany of the decisions made in an organisation the size of a university of applied sciences will logically affect everyone working or studying there. These decisions are made not only by managers and administrators. Participation councils have also been established to assess all decisions with far-reaching implications. The participation councils comprise an equal number of students and staff members. If you would like to make your voice heard, you will find more information on HANZE.NL/MEDEZEGGENSCHAP.

Complaints and Disputes OfficeThe Complaints and Disputes Office is an independent body that deals with objections and appeals. If you do not agree with a decision and think that it has damaged your interests, you can file an objection with the Student Appeals Board of Hanze UAS. The Complaints Committee for Undesirable Behaviour deals with complaints relating to all forms of undesirable behaviour and harassment. The Whistle-blower’s Regulations Committee investigates suspected misunderstandings. You will find the Complaints and Disputes Office on HANZE.NL, under HANZE.NL/RECHTEN.

Student and study supportHanze UAS invests a lot of energy in providing facilities to assist you with your studies. If you have any questions, please don’t hesitate to drop into one of the various offices and helpdesks.

Student Administration (STAD)The Student Administration office can help you with:

� Questions about enrolling and deregistering

� Questions about your student card

� Questions about switching programmes

� Filling in forms for student grants, child allowance etc.

� Applications for a declaration stating that you are enrolled/no longer enrolled

� Applications for a declaration stating that you have paid your tuition fees

� Questions about references

Opening hours:Monday to Thursday 9 a.m. to 4 p.m. and Friday 9 a.m. to 1 p.m.(Not during holiday periods)<Part-time students can call the Student Administration during the day to make an appointment.

For more information, go the Student Administration intranet page.

Contact details Student Administration Office, Zernikeplein 7, Room A 0.199747 AS GroningenOpening hoursMon-Thurs 9-4, Fri 9-1Tel. no. +31 (0)50 595 2750E-mail STUDENTADMINISTRATION@ORG.HANZE.NL WWW.HANZE.NL/STAD

Academic counsellingPersonal supervision and guidance are high on Hanze UAS’ agenda, which is why an academic counsellor is always available to answer your questions. He/she can guide your study progress, your personal development and help you to make decisions about your programme that may affect your future. The academic counsellor can provide information about studying for your particular programme at Hanze UAS and refer you to other people or organisations should this become necessary.

OSIRISHanze UAS uses the OSIRIS student information system. This system stores all data relevant to your studies from the moment you enrol for a programme at Hanze UAS until you are awarded a certificate. The OSIRIS Student module gives you insight into your own progress as a student. You can also

register and deregister for courses, assessments, Minors and specialisations, and consult the full list of available courses. OSIRIS Student is also used as a means of communicating with your academic counsellor.

Student CounsellorPeople sometimes get into difficulties, either in their private lives or in their studies. If you find yourself in a tight spot, the student counsellors are there to help you. Student counsellors will listen to your problems and if you like, offer information, advice, and a second opinion on subjects relating to your studies, your programme choice or your personal situation. Read more on HANZE.NL/STUDENTENDECANAAT

Hanze Success CentreChoosing an extra training course at just the right moment can improve not only your chances of success, but also your pleasure in learning! The Hanze Success Centre offers a wide range of courses designed to support you in your studies. For the full range, go to HANZE.NL/HSC.

Financial assistance for studentsGraduation FundHanze UAS has a special facility for providing students with financial support: the Graduation Fund. You can apply to this fund for help in the following situations: Graduation Fund I: if you get behind in your studies due to circumstances beyond your control (illness, family circumstances). Graduation Fund II: if you are actively involved in a student representative body. Graduation Fund

III: if you are a recognised top-class sportsman or woman. More information, FAQ and application forms for these three schemes are available on HANZE.NL/PROFILERINGSFONDS.

Emergency fundIf you get into serious financial problems and are unable to continue your studies or support yourself, contact the student counsellors’ office (see page 18) or go to HANZE.NL/ NOODFONDS to see whether you are eligible for financial assistance.

Studying with a disability or chronic illnessStudying can be difficult if you have dyslexia, a disability or a chronic illness. Hanze UAS can provide facilities and assistance and has a Permanent Advisory Committee (PAC) that advises the Executive Board on matters concerning students with a disability. We would recommend that you contact a student counsellor as soon as possible (preferably before the start of the academic year) on +31 (0)50 595 4028. For more information: HANZE.NL/STUDENTENDECANAAT/STUDEREN MET EEN FUNCTIEBEPERKING AND HANZE.NL/PERMANENTEADVIESCOMMISSIE (PAC).

InternationalisationWhy not use the extensive network of Hanze UAS to explore international opportunities while you are studying? Go to WWW.HANZE.NL/ISO. The ISO (International Student Office) can give you information about a work placement or studying abroad and practical matters, such as scholarships, visas, residence permits and accommodation. The ISO can also help international students to register for a programme

in a foreign language, find their way in Groningen and get the best out of their time at Hanze UAS Groningen.

Enrolling, re-enrolling and paying tuition feesThe website provides all the information you need about enrolling and re-enrolling as a student at Hanze UAS. You will also find other information that will be useful during the academic year, such as information about enrolling and deregistering mid-year, your student card and a number of useful addresses. Go to WWW.HANZE.NL/WEGWIJZER.

Providing information Hanze UAS has a number of channels for providing the information you may need for your studies and in general. The following section explains where you can find some of these facilities.

Hanze Media CentreHanze Media Centre is a good starting point for all your literature or market research. You will find:

� Reference books that you can borrow for all programmes

� Books, trade journals, newspapers... as well as sheet music, CDs, posters and games

� Millions of full-text articles in digital databanks

� Online access to all the major newspapers, including international ones

� Silent study areas, lounge areas and places for group work on the Zernike Campus

Membership of the Media Centre and access to the collection is free. Your student card serves as your library card. You can also access the digital collection from home.

Hanze Media Centre has branches at the following locations: Minerva Academy, Prince Claus Conservatoire, Wiebenga Complex and Zernike Campus.

If you need help looking for information and literature, come to the walk-in office hour at the following times:Zernike: 12 noon - 1 p.m.Wiebenga Complex: 11.30 a.m. - 1.30 p.m.Conservatoire: Monday 10 - 11 a.m. + 2 - 3 p.m.Minerva: Tuesday 10 - 11 a.m. + 2 - 3 p.m.

To renew your books or check the opening hours of the Media Centre online, download the library app in the Google Playstore or Apple Appstore.More information: WWW.HANZE.NL/HANZEMEDIATHEEK.You can also call the Media Centre on +31 (0)50 595 2730 or send an e-mail to HANZEMEDIATHEEK@ORG.HANZE.NLFor up-to-date information on opening hours, changes or faults, follow Hanze Media Centre on Facebook or Twitter.

Hanze Study Choice SupportHanze Study Choice Support can give you support and advice if you want to change or reconsider your choice of programme. If you are considering dropping out or are worried that you have chosen the wrong university or programme, you may need help with your decision. Contact one of the study choice advisors for information, a personal appointment or a Study Choice course.

The Hanze Study Choice Support desk is on the first floor of the Van OlstToren on Zernikeplein 7, in the E wing. It is open from 9 a.m. to 4 p.m. Alternatively, call us on +31 (0)50 595 7890 or send an e-mail to STUDIEKEUZEADVIES@ORG.HANZE.NL

HanzeMagHanzeMag is the editorially independent magazine of Hanze UAS. The magazine is published every month and you will find copies virtually everywhere you go as a student. For more information, go to WWW.HANZE.NL/HANZEMAG.

E-mail addressAll students have their own Hanze UAS e-mail address. Information about your programme is sent to this e-mail address, as well as appearing on HANZE.NL. Hanze UAS is responsible for ensuring that the system runs smoothly and for sending students important information in plenty of time, and so you should read your Hanze e-mail and consult HANZE.NL on a regular basis. HANZE.NL gives you permanent access to webmail, Osiris, Blackboard, the Media Centre and live information about workstations.

E-ZineEvery now and then, you will find an E-Zine in your mailbox. These E-Zines contain important information for all students and staff. Make sure you read the E-zines carefully!

BlackBoardBlackboard is the electronic learning environment used by Hanze UAS. It is a programme website used intensively by

all the programme departments to publish information relevant to your programme.

InsuranceHanze UAS has a collective liability insurance policy, which covers all Hanze activities. There are also policies for insurance during work placements. You will find detailed information about insurance on: WWW.HANZE.NL/VERZEKERINGEN.

TextbooksStudents of Hanze UAS can buy textbooks at discount prices from Stichting BVD. As BVD buys wholesale, students are given a 10% discount* on textbooks. BVD works closely with Hanze UAS and always has the latest compulsory reading lists. You can order books throughout the year through BESTELLEN.STICHTING-BVD.NL. *The discount percentage applies to all Dutch and non-Dutch titles during promotions. Lower discounts may apply outside promotional periods. You can also borrow compulsory textbooks from Hanze Media Centre.

Student activitiesHanze UAS is not only a place for studying; you are also part of the Hanze community. For example, you could be actively involved in a student representative body or participate in one (or more) of the numerous activities organised by and for students. Hanze UAS provides funding and facilities to encourage students to develop their talents in various different areas. Student activities are part of the reason that Groningen is such a lively, active student city.

Student representative activitiesCan you imagine the buzz you get out of organising an event, spurring students into action or consulting with management about policy? Apart from the buzz, taking part in these activities also teaches you a lot and earns you a certificate which looks good on your CV. Hanze UAS wants to encourage students to be actively involved in student representative bodies, such as a participation council, a student association, ACLO, KEI or Studium Generale. The possibilities are outlined later in this chapter, or you can ask the Student Activities Foundation (SSA) or an academic counsellor about the opportunities and facilities open to you.

Student representative grants, honorarium, creditsStudents who are actively involved in a student representative body can apply for a student representative grant or flexible open credits. Go to HANZE.NL/RECHTEN/ for more information.

Student Activities Foundation (SSA)The SSA is there to help all student organisations and study associations. Every year, the SSA organises the Hanze Kick Off for students, for example, to mark the opening of the academic year for students on the Zernike Campus. The SSA Get Active (Word Actief) campaign encourages students to participate in student representative bodies alongside their studies. Do you want to find out which societies, associations and organisations can help you to develop your talents? Or are you interested in setting up your own organisation and want to know more about the facilities that are available? If so, go to WWW.SSAWEB.NL or WWW.WORDACTIEF.NL.

ACLO Student sports associationACLO is the student sports association in Groningen, offering so much more than other regular sports clubs. You can sign up for general sports such as swimming, body fit

and five-a-side football, book courts for tennis, squash or beach volleyball and take courses to try out new sports. As ACLO is nowlocated on the Zernike campus and in the city centre next to the main train station, you can even drop in after or between lectures! You could also join one of the 49 student sports clubs affiliated to ACLO and train as often as you like for € 59.95 per year, which works out at just € 5 per month! An extra € 65 a year gives you unlimited use of the fitness facilities. For more information, go to WWW.ACLOSPORT.NL.

HanzeCAST = Art4students!HanzeCAST organises art & culture projects for and by students. These may include music (singer-songwriters, bands, DJs, classical ensembles), dance demos, photographic exhibitions, painting, design and much, much more. And if you want to organise an event, put on a performance or

compile an exhibition yourself as a project, work placement or for flexible open credits, you are free to do so!WWW.FACEBOOK.COM/HANZECASTWWW.HANZECAST.NLZernikeplein 7, Van OlstToren, room E 0.30 6 HANZECAST@ORG.HANZE.NL, +31 (0)50 595 7347

Studium GeneraleStudium Generale Groningen is a partnership between Hanze University of Applied Sciences Groningen and the University of Groningen. They work together to organise lectures and debates on academic, cultural and social issues. Studium Generale activities are aimed at all students as part of their general education and development. The programmes are open to the public and most of them are free of charge. For more information, go to WWW.HANZE.NL/STUDIUMGENERALE.

Student organisationsIf you want to spend your free time with other like-minded students, join one of the various student organisations. You will find an overview on WWW.SSAWEB.NL.

KEI The KEI week is Groningen’s general introductory week for all first-year students. With 5,000 participants, this is the largest introductory week for students in the Netherlands. It is a chance for new students to find their way around the city and familiarise themselves with the local amenities. For more information, go to WWW.KEIWEEK.NL

Other facilities(Always useful to know …)

Bike racksBike racks are located close to every building. Please leave your bike in one of the bike racks and not next to it. A covered bike park with access for all is located next to the Willem-Alexander sports centre and in the Wiebenga Complex.

Zernike Medical CentreStudents who have not yet registered with a GP in Groningen can come to the Zernike Medical Centre (Huisartsen Zorgpunt Zernike). Up-to-date address details are shown on the GP site: WWW.STUDENTARTS.NL. For more information, call +31 (0)50 363 3111, send an e-mail to INFO@STUDENTARTS.NL or go to WWW.STUDENTARTS.NL

ParkingParking on the Zernike Campus is free in the transferium and De Deimten car parks. Car parks P3 and P4 are only freely accessible to part-time students and students living across the border in Germany. Other students will be charged a fee for parking in P3. More information about parking and applying for car park passes for part-time students and students who live in Germany is available on WWW.HANZE.NL/PARKEREN. Parking spaces are in short supply, particularly at the start of the academic year. If possible, come by bike/

moped/scooter or on public transport. For a plan of the car parks, go to WWW.HANZE.NL/PARKEREN.

Bus routesAll Hanze UAS locations can be reached by public transport. Qbuzz is the public transport company operating in Groningen. <

Shops on the Zernike CampusMore and more shops are appearing the campus to make student life more comfortable. The campus now has a Canon copy shop in the Van OlstToren, for example, an ‘AH to go’ supermarket and a Refidé bike shop.

Hanze shopThe main ‘Hanze shop’ on the Zernike Campus sells all kinds of practical and original items with the Hanze UAS logo, from ballpoint pens to sweaters and from desk clocks to bottles of wine. It also stocks various fair trade products. The Hanze shop is on the ground floor of the Van OlstToren (Zernikeplein 7).The opening hours are: Monday: 10 a.m.- 6 p.m.Tuesday: 10 a.m.- 6 p.m. Wednesday: 10 a.m.- 4 p.m.Thursday: 10 a.m.- 6 p.m. Friday: 10 a.m.- 4 p.m.

Canon copy shopThe on-campus copy shop for students. The shop provides basic reproduction services, such as perforating, binding and photocopying. Opening hours: Monday to Friday 9 a.m. – 5 p.m.

Espresso&ZoIf you want to take a break from your studies or discuss a project with fellow students, try our specialist coffee shop.Opening hours: Monday to Friday 9.30 a.m. – 3 p.m.

AH to goIn the bright blue Bernoulliborg building (University of Groningen) is a branch of ‘AH to go’. It sells ready-made microwave meals, rolls, coffee to go, sweets, salads, cold cuts and cheese, etc. The shop even has its own microwave. The opening hours of ‘AH to go’ are:Monday to Friday 7 a.m. to 7 p.m.

RefidéRefidé is the name of the bike shop on the Zernike Campus, Blauwborgje 12. This is place to get your bike repaired (and borrow a bike in the meantime). You can also hire bikes and bike accessories here (rainwear, bike padlocks etc.) The opening hours are:Monday to Friday 8.30 a.m. – 5 p.m.

Hanze University of Applied Sci-ences GroningenFacts & Figures

� more than 27,000 students

� more than 3,000 employees

� 17 schools

� more than 70 programmes

� 14 Master’s programmes

� 6 research centres

� 47 professorships

� 18 buildings

� more than 3,000,000 cups of coffee per year

� more than 100 specialisations

� students from more than 85 different countries

� 70 different sports options

� 30,000,000 hours of study per year

� a history going back more than 200 years

HistoryIn the past, the economic alliance of the Hanseatic League (Hanzeverbond) was synonymous with cooperation and international contacts not only in the Netherlands, but also across the borders in Germany and Scandinavia. The history of Hanze UAS goes back to 1798, to the foundation of the Academy for Draughtsmanship, Architecture and

Seamanship. The University of Applied Sciences in its current form was established on 1 April 1993 following a merger of the Rijkshogeschool Groningen and the Hanzehogeschool Groningen.

Executive BoardHanze UAS is managed by an Executive Board comprising Mr H.J. Pijlman (chair), Ms M.C.J. van Os and Mr J.M. Verhofstad.

MissionFrom a European perspective on higher education, Hanze UAS aims to be the foremost partner for businesses and institutions in the North Netherlands in terms of training professionals and developing relevant, practical knowledge.

Share your talent. Move the world.‘Share your talent. Move the world.’ goes further than simply developing talent. Our University of Applied Sciences has a rich history, in which contributing to society has always played a major part. Helping the world; that is our talent! We are very proud that our students and staff are putting their talents to use to create a better world.

Fair TradeHanze UAS is the first Fair Trade University of Applied Sciences in the Netherlands. Our canteens serve countless Fair Trade products, alongside the usual tea and coffee. We are proud to be contributing to the ongoing fight against poverty in this way. For more information, go to WWW.HANZE.NL/FAIRTRADE.

17 schoolsHanze UAS has 17 different schools. These schools represent clusters of related programmes. Each cluster is headed by a Dean. You will find an overview of the schools and programmes on WWW.HANZE.NL/OPLEIDINGEN.

Research Centres and professorshipsHanze UAS has a large number of research centres and professorships. Several schools are often attached to one of these research centres or professorships. The professors from these schools, together with the lecturers, maintain contact with people from the professional field to ensure that your programme is furnished with the very latest information. Students have the opportunity to participate in the research carried out under the auspices of the professorships. If you want to know which research centres and professorships are attached to your programme, go to WWW.HANZE.NL.

Hanze Honours CollegeHanze UAS offers special study tracks under the name Hanze Honours College. These tracks are designed to encourage outstanding students to develop their talents to the best of their ability, stimulating both their IQ and their EQ: social skills, entrepreneurial spirit, personal drive, capitalising on opportunities. But they also need to demonstrate courage, out-of-the-box thinking and a winner’s mentality to get through this talent programme. It goes without saying that students wishing to follow one of these talent tracks must undergo a selection process. The Honours talent programme will give you a head start on the employment market and increase your chances of finding a top job. Students are

not given a separate certificate for the Honours talent programmes, but an endorsement appears on the Bachelor’s degree certificate and the subjects are listed on the student’s transcript of records.

Facilities UnitThe Facilities Unit (FB) employs more than 150 people, making it the largest and most multifaceted organisational unit of Hanze UAS. The FB is responsible for the accommodation and many of the student facilities. Every building has a service point where you can ask questions about the facilities.

alarm: WWW.HANZE.NL/ALARMNUMMER

Hanze UAS is an open institute of higher education, in which active tolerance is a key principle. Detection gates are not part of the deal. The location manager of each building is responsible for ensuring that the building remains in tiptop condition at all times. But they cannot do this on their own; everyone who uses the building - staff, students and visitors - has a duty to report anything untoward. Posters with instructions about what to do in the event of an emergency have been hung in every classroom. For more information: HTTPS://WWW.HANZE.NL/NLD/ORGANISATIE/FACILITAIRBEDRIJF/FACILITAIRBEDRIJF/ORGANISATIE/OVER-HET-FACILITAIR-BEDRIJF/CRISISMANAGEMENT

Useful sitesACLOWWW.ACLOSPORT.NL

DUOWWW.DUO.NL

Cheap softwareWWW.SURFSPOT.NL

Hanze University of Applied Sciences GroningenHTTPS://WWW.FACEBOOK.COM/HANZEHOGESCHOOLHTTPS://TWITTER.COM/HANZEHTTPS://WWW.YOUTUBE.COM/USER/ HANZEHOGESCHOOL

Hanze Media CentreWWW.HANZE.NL/HANZEMEDIATHEEKWWW.FACEBOOK.COM/HANZEMEDIATHEEKWWW.TWITTER.COM/HANZEMEDIATHEEKWWW.HANZEBLOG.BLOGSPOT.NL

Information about GroningenWWW.GRONINGEN.NL

KEIWWW.KEIWEEK.NL

PC protectionWWW.CYBERSAVEYOURSELF.NL

Books sales & distributionWWW.STICHTING-BVD.NL

Student Activities FoundationHTTP://SSAWEB.NL/

StudielinkWWW.HANZE.STUDIELINK.NL

Studium GeneraleWWW.STUDIUM.HOSTING.RUG.NL

QbuzzWWW.QBUZZ.NL

Useful telephone numbers and e-mail addressesAV/IT Helpdesk+31 (0)50 595 4566ICT.SUPPORTCENTER@ORG.HANZE.NL

International Student Office+31 (0)50 595 5600ISO@ORG.HANZE.NL

Hanze Media Centre +31 (0)50 595 2730HANZEMEDIATHEEK@ORG.HANZE.NL

Hanze Study Choice Support +31 (0)50 595 7890STUDIEKEUZEADVIES@ORG.HANZE.NL

Student Activities Foundation+31 (0)50 595 4094INFO@SSA-WEB.NL

Student Administration+31 (0)50 595 2750STUDENTADMINISTRATION@ORG.HANZE.NL

Student Counsellors’ Office+31 (0)50 595 4028STUDENTENDECANEN@ORG.HANZE.NL

Student Confidential Advisor+31 (0)6 4615 3934C.BIJLEFELD@GIMD.NL<

Building reception desks and service pointsGeneral telephone number:+31 (0)50 595 55 55

Click HERE for an up-to-date overview of reception desks and service points in all buildings.

Click HERE for the opening hours of Hanze UAS buildings

Hanze University of Applied Sciences GroningenFacilities Unit Zernikeplein 239747 AS Groningen

T +31 (0)50 595 3135

This booklet was compiled by the Facilities Unit’s communication team.

The greatest possible care was taken when compiling this information booklet. However, no rights can be derived from its contents.

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