Student Support & Services Task Force...Sample Orientation Videos DRAFT - for discussion purposes 4...

Friday, December 9, 2011

Student Support & Services Task Force

Online & Half Day New Student Orientation (NSO) Model

Friday, December 9, 2011 DRAFT - for discussion purposes 1

Apply Watch Video

Financial aid

Testing Advising Registration Face-to-

Face Orientation

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7

Ongoing Open Registration

Part 1 Part 2

As part of application process, students watch a introductory new student

orientation video. The video offers information on

academic programs, what to expect when students arrive on campus, financial aid, and

advising and registration process

Students must complete

financial aid and testing

prior to registering

Face-to-face orientation is an opportunity for students to meet other students, faculty, and staff,

learn about policies and procedures, rights and

responsibilities, support services, academic services, how to use

my.ccc.edu and Blackboard, how to read their schedules and

course codes, get a campus tour, etc.

Discuss placement

scores, more detail about

programs and degrees,

educational plan, semester

schedule, group advising

Students either

register on their own or

with the assistance of

advisors

CCC Total Enrollment and New Student Enrollment


Campus TSE 2009* NSE 2009** TSE 2010* NSE 2010**

DA 18,615 1,273 19,324 1,216

HW 19,067 2,430 18,947 2,377

KK 12,800 1,510 14,212 1,213

MX 16,791 1,403 17,819 1,305

OH 7,725 946 9,725 950

TR 23,487 1,939 23,571 1,876

WR 22,453 2,668 23,919 2,523

Total 120,938 12,169 127,517 11,460

TSE=Total Students Enrolled

NSE=New Students Enrolled

*Numbers reflect all students regardless of program and status (part/full)

**Numbers reflect ONLY credit

Data from Office of Research and Evaluation

smallest largest

IL CC Schools Waubonsee 65% Harper 66% Parkland College 67% Oakton 67% Moraine V CC 67% College of Lake County 68% Morton 70% Elgin CC 72%

National CC Chandler/Gilbert CC (AZ) 67% Northern Virginia 67% Broward CC (FL) 68% Cabrillo College (CA) 70% CUNY – Queensboro 70% Orange Coast College (CA) 70% Wake Technical CC (NC) 70% Asheville-Buncombe (NC) 74%

Source: Information gathered from: Campus Corner (http://www.campuscorner.com) which pulls Information from US Dept. of Education’s IPEDS data

Retention Snapshot: CCC, IL, and National

National Orientation Snapshot In investigating 86 community colleges across the nation, similar in size as CCC but with significantly higher retention numbers: 56% of the schools offer some form of online orientation 33% of the colleges conduct face-to-face orientation AFTER testing and BEFORE advisement and registration 64% of the colleges make orientation mandatory for all new students

CCC OH 37% TR 40% HW 43% KK 44% MX 47% DA 56% WR 56%

http://www.campuscorner.com/

CCC Orientation Overview

Source: OLIVE-HARVEY - http://www.ccc.edu/files/OHSpring2011SCHDCRD.pdf DALEY - http://daley.ccc.edu/admissions/prostudent.aspx TRUMAN - http://www.ccc.edu/files/TRSpring2011SCHDCRD.pdf & http://www.trumancollege.edu/admissions/newstudents.php KENNEDY-KING - http://kennedyking.ccc.edu/Admissions/How_To_Apply.asp HAROLD WASHINGTON http://hwashington.ccc.edu/admissions/orientation.aspx ALL COLLEGES – also discussions with Deans from Student Services.


Mandatory Optional Before

Registration

After

Registration

Part of

registration

Hours Sign in Option Offers Adult Education

Orientation

OH X (only for

transfer

students with

10+ credits)

X (attend

advising

immediately

after NSO)

2 Student Service Welcome

Center via surveymonkey site

X

KK X X (before

testing)

1.5 Show up at available session X

MX X X

WR X (for full time

students only,

strongly

encouraged for

everyone else)

X (before

testing)

2 Acceptance letter;

administration and

registration checklist

X (Offers career pathways

workshop for upper-level Adult

Education students)

TR x

(only for transfer

students

regardless of #

of credits)

X (separate day

and after testing

but includes

advising and

registration)

1.5 Self-select date after

completing testing (self-

enroll)

X (Offer College 101 orientation

for those who want to

matriculate to credit side)

DA X 30

min.

X

HW x (only for transfer

students with

15+credits)

X (after

testing)

1.5-

2.0

Register through

ccc.timetable.com

Most of the students that participated in campus focus groups stated they did not attend orientation because they were either overwhelmed by other academic aspects (such as registration) or they did not know an orientation was offered. No student believed orientation was mandatory. Those who did attend found it somewhat useful albeit uninteresting. Source: Student Focus Groups conducted at MX, KK, WR, & TR (2011)

http://www.ccc.edu/files/OHSpring2011SCHDCRD.pdf

http://daley.ccc.edu/admissions/prostudent.aspx

http://www.ccc.edu/files/TRSpring2011SCHDCRD.pdf

http://www.trumancollege.edu/admissions/newstudents.php

http://kennedyking.ccc.edu/Admissions/How_To_Apply.asp

http://hwashington.ccc.edu/admissions/orientation.aspx

Sample Orientation Videos


Cabrillo Community College (CA): Student hosted video that discuss topics such as programs and careers, financial aid, placement testing, college life, books and materials, counseling services, transfer services, preparing to register, prerequisites and requirements, student services, and more. Very interactive, students take quizzes throughout the 45 minute video, and print certificate they need to provide in order to register. Transcript is provided for students to read along. Strongly encouraged to view although they offer a short face-to-face option http://sirena.cabrillo.edu Irvine Valley College (CA): Students complete a pre-assessment prior to watching the video. Students get college overview by President of the College and Vice-President of Student Services, learn about programs and majors, academic planning, services and support, student conduct and safety, campus life. Takes an hour to watch. Those students who prefer can attend a hour face-to-face session http://www.ivc.edu/orientation/guest.html Athens Technical College (GA): Overview of college ‘s mission, admissions, catalog, advisement, student expectations, registration and scheduling classes, drop/add, withdrawal, No show policy, payment plan and financial aid, id cards, services, and campus safety. Students complete online assessment at end of video to show proof of completion. Some video, mostly text, quizzes throughout. Students must bring acceptance letter and email confirmation of online orientation with them in order to register. Optional to face-to-face. Video: 45 min. http://www.athenstech.edu/StudentAffairs/Online_Orientation/ *Washtenaw Community College (MI): Two part orientation where first part is the online video and second part is a 2 hour face-to-face session. The online contains 10 topics (welcome, using email, becoming a student, placement testing, advising, choosing classes, registering online, paying tuition, obtaining id, and student life. Multiple quizzes throughout to engage students and test their understanding. Video: 30 minutes https://www.wccnet.edu/academics/orientation/online/ College of Dupage (IL): Contains 8 topic areas that cover COD admissions and assessment, counseling and advising, registration and tuition, services, activities, and success tips. Offers multiple face-to-face sessions as well (optional). Video: 30 minutes http://www.cod.edu/multimedia/orientation/ Harper College (IL): Offers a pre-face-to-face short orientation video (5 minutes). Students learn specifically about testing, advising and registration process, “Welcome Week,” First-Year Experience program, orientation staff, how to be successful, and information for parents. Interactive with Frequently Asked Questions for each area. http://www.harpercollege.edu/orientation/17074_CNSO_orientation.swf

Student focus groups revealed students like the idea of an online orientation, but would prefer it as an option to face-to-face orientation. Face-to-face orientations should not be longer than two hours and should be led by students and include discussions with student alumni (what are graduates doing with their degree?), more interactive, include campus tour, and offer small group break out sessions. Source: Student Focus Groups conducted at MX, KK, WR, & TR (2011)

http://sirena.cabrillo.edu/

http://www.ivc.edu/orientation/guest.html

http://www.athenstech.edu/StudentAffairs/Online_Orientation/

https://www.wccnet.edu/academics/orientation/online/

http://www.cod.edu/multimedia/orientation/

http://www.harpercollege.edu/orientation/17074_CNSO_orientation.swf

Video Topic Priority

Students felt they were given too much paperwork during orientation (most students tossed) and felt pertinent new student information should be organized in one central location on the college website and made available electronically (pdf). If they need the information, they can go there. They also felt face-to-face should focus on learning how to use technology such as Blackboard and my.ccc.edu Source: Student Focus Groups conducted at MX, KK, WR, & TR (2011)


The purpose of creating an online orientation video is to disseminate critical information to new students on procedures and academic expectations prior to coming to campus. The video will also decrease confusion by providing clear steps on what needs to be done after submitting application

Introduction

Mission and Vision

Programs and Degree Options

Articulation and Transferring

Catalog

Placement Testing

Purpose

Links to sample tests

Score interpretations

Purpose of developmental courses

Financial Aid, Payment

Plans, Scholarships

Application

Types of Financial aid (Pell, MAP, scholarships, loans)

Applying for Work Study

Obligations of accepting financial aid

Payment plan options

Important Deadlines

Next Steps After Applying

View orientation video

Submit final information/transcripts to Admissions Office

List of important documents to bring to campus with you

Go to Placement/Testing Center

Sign up Mandatory Face-to-Face Orientation

Sign up for Advising (during orientation)

Register for classes

Get Schedule from my.ccc.edu

Online

Video

Detailed Video Timeline


February

2012

January

2012

December 2011

August

2012

May

2012

April

2012

March

2012

Roll out Feedback Soft

Launch Outline

Objectives Create Script

Casting Project

Plan

Filming Editing

Edit Assess

Research web

designers Market

Develop Web

Components

Reinvention

WYCC Reinvention

CCC Students Web Designer

WYCC Web Designer

WYCC Web Designer

WYCC Web Designer

Marketing Reinvention

WYCC Web Designer

Friday, December 9, 2011

Appendix

Orientation Video Storyboard



Content 1. Introduction 2. Paying for Your Education: Financial Aid, Payment Plans, and Scholarships 3. Placement Testing 4. What to do After Turning in Application



Opening Scene Introduce 7 students (each from one of the 7 CCC campuses) Students sitting on stairs (wearing school logo) downtown(?) Introduce themselves, their majors, and their campus (each has a brief “story” about why they’re going to school at CCC [Show: While mentioning their school, have images of their campuses flash onto screen]

CCC/Institutional Overview Student 1: CCC is comprised of 7 colleges with the administrative offices located Downtown CCC’s History • Celebrated 100th anniversary • Discuss 1st campus and when all other campuses came into existence • What each campus is known for: KK-automotive, Culinary; MX-healthcare etc.) Mention why CCC (or a college education is important) (some data here) Student 2: CCC’s Mission and Vision



Introduction: Programs and Degrees Student 3: Programs and degree offering (universal ones) Student 4: programs and degrees specific to campuses Student 5: Transfer options and services (how advisors can help or purpose of transfer centers Student 6: Career programs options (how advisors can help) Student 7: Discuss the catalog How to obtain one Quickly how to read it Links to catalog (online version) [Show: image of website]



Paying for College: Financial aid and other Payment Plans

Student 1: Next step after applying is to make sure your financial aid is in place. Financial aid is one way of paying for your education. What is it and how to access the application. What documents you’ll need Student 2: Obligations of accepting financial aid… did you also know you can opt to get work study when you apply for financial aid? describe what it is Student 3: Difference between financial aid, scholarships, grants, and loans you can also opt to pay with a personal credit card or in cash Student 4: Payment plans Student 5: Don’t forget CCC has many scholarships you may be qualified for. Here are some… Student 6: However you decide to pay for your education, you’ll want to be aware of payment deadlines. [Show: On a campus. At campus financial aid office. Business Office. Registrar. List payment deadlines]



Placement Testing

Student 7: “Now you know how you’re going to pay for college, you’re ready to think about the next step of being a college student. Almost all new students are required to take a placement test.” Describe those who have to take a placement test…(new students planning to take a English and/or Math courses, new full-time students, etc.) Discuss purpose of placement test… “Though you aren’t receiving a grade that will affect your GPA, it is important you take the test seriously and come to campus prepared to take a 2 hour exam. If you suffer from test anxiety, you may want to remember simple breathing exercises and manage your time as you’re taking the exam” Student 1: “Don’t think of the placement test as a “real” test, but rather as an assessment to determine your level of preparedness for college-level classes. Don’t worry you’re not going to get a grade, but like any “test” you have the opportunity to study ahead of time to assure greater success on the test. There are many useful links to practice COMPASS testing sites…” [Show: Students at testing/placement center. Show website of links of useful resources/practice tests]



Placement testing (II) Student 2: Discuss when you’ll get your score (when you meet with an advisor, they will be able to get access to your scores. An advisor will also help you interpret your scores and place you in appropriate courses based on your scores. Student 3: “There is no pass/fail and you can’t fail the placement test. It helps the school determine the best classes for you based on your scores” “You may be prepared to take credit level courses or you may need to brush up on your reading, math, or writing skills prior to taking credit-level courses. These courses, developmental courses are designed to help students brush-up on their skills in those areas” Student 4: “There is nothing wrong with taking developmental courses. It just means you need a little extra work. Lots of students do. What it will mean…”



What do I do now? Student 5: “Now you’ve watched the video, and you’re going to make sure to apply for financial aid prior to coming to campus (or bring all your important documents so you can fill it out on campus if you need assistance” Student 6: “and you’re going to study up on the COMPASS test so you can assure the best score possible when you come to campus to take the exam.” Student 7: “If you need to submit transcripts or any other documents as part of your application, you’ll need to make sure to submit it to Registrar” [Show: admission/registrar office address for each campus]



Next Student 1: “When you arrive at your campus, you’ll want to go to the testing/placement center – you don’t need to make an appointment. Make sure to bring….” [Show: Room # of testing/placement center for all campuses] Student 2: “After completing the 2 hour test, you will sign up for a face-to-face orientation (talk with a testing coordinator). You must attend the face-to-face in order to meet with an advisor to get your test scores and then to register for classes. So make sure you sign up for a face-to face orientation. It’s an opportunity to have any questions you have answered, meet other students, faculty, and staff, learn more about academic support services (such as tutoring, library disability access services), clubs and student programs (honors, learning communities), and other services such as child care and cafeteria and learn about different policies and procedures. Also get a campus tour” Orientation provided by…(student service team; advisors) Orientations are conducted in room….(list classroom/location for all colleges) Orientation will last ___ hours If you need to change orientation date, time, please contact… Remember, it’s important you attend if you want to register for classes



Next Student 3: “After you have completed the face-to-face orientation, you will be given a time to meet with your advisor. During this group advising session, you will meet new students, meet an advisor that will be working with you through the registration process.” They will discuss your placement test scores and make recommendations of courses [Show image of advisors at work] Student 4: “Then you will be ready to register for classes. You can register yourself or if you need help, an advisor is available to guide you through the registration process.” Student 5: “You should have an id (from face—to-face orientation; know your id number, and be able to access my.ccc.edu so you can print off you schedule and look at your account information “ [Show my.ccc.edu] Show student how to look for book voucher and print and take to bookstore



End

Student 6: “Good luck on your educational adventure. You’re going to do well. Just remember if you have questions, there are people around available to help” ALL Students together: “Get a leg-up with CCC, education that works” (or something)…students wave [Show: Close scene with images of campuses and students in classrooms and at events]

Monday, January 02, 2012 DRAFT - for discussion purposes 18

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PO3

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Date: 1/2/2012 Time: 8:59 AM

Today’s Agenda


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Student Support & Services Task Force...Sample Orientation Videos DRAFT - for discussion purposes 4...

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