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Student Standard Operating ManualProtocol for General OperationsDuring R-MCO & Covid-19 PandemicVersion 2 (Last Updated: 11th September 2020)

YEARS OF

EXCELLENCE

Standard Operating Manual (Student): Protocol for General Operations During R-MCO & Covid-19 Pandemic

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TABLE OF CONTENTS 1.0 PURPOSE 32.0 SCOPE & DURATION 3

3.0 GENERAL PRINCIPLES 34.0 SAFETY AND HEALTH PROTOCOLS 3

4.1 SAFETY CHECKS 34.1.1 SCREENING AT POINT OF ENTRY (INGRESS/EGRESS) 3

4.2 PHYSICAL DISTANCING 64.2.1 LABORATORY 6

4.2.2 CAFETERIA/OUTLETS 64.2.3 LIFT AND ESCALATOR 7

4.2.4 TRANSPORTATION AND VEHICLES 74.2.5 LIBRARY 7

4.2.6

4.2.7

FACE MASK AND HAND SANITISER

SURAU

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5.0 STUDENT TEACHING & LEARNING 86.0 ACCOMMODATION 9

7.0 STUDENT SERVICES COUNTER 9

APPENDIX A

APPENDIX B APPENDIX C

APPENDIX D APPENDIX E

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11 18

19 20


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REVIEW AND APPROVAL

Action Position Signature Date

Prepared by

Mr Rosli Abdul Rahman Chairman Occupational Safety & Health Committee

14th September 2020

Reviewed & Approved by

Prof. Dato’ Dr Mohamad Abdul Razak Vice-Chancellor,University of Cyberjaya

14th September 2020

REVISION / AMENDMENT RECORD This table must be completed for each revision/amendment.

Revision No. Date Page(s) Remark

Note: 1. The manual holder shall update revision/amendment record as and when

revision/amendment is received. 2. Document holder shall replace revision/ amendment page(s) accordingly.


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1.0 PURPOSE The purpose of this document is to describe the general campus operations and movement protocols governing all students at the University of Cyberjaya (UoC) during the COVID-19 pandemic. These Standard Operating Procedures (SOP) seek to ensure the continual improvement, adequacy, suitability, and effectiveness of the safety, health and welfare measures implemented at the campus to prevent the spread of the COVID-19 virus and to fulfil all legally mandated requirements. 2.0 SCOPE & DURATION This SOP applies to all students at the University of Cyberjaya campus. These regulations take effect from 1st Oct 2020 as decided and announced by the Management of the University. 3.0 GENERAL PRINCIPLES

▪ Temperature screening is implemented at the main entrance gate to the campus. ▪ Should there be a suspected case, follow the Emergency Reporting on how to

manage suspected cases encountered on campus. Refer to Appendix A – Reporting & Case Management Guidelines

▪ Read the updated health advisory that is available on the university website. ▪ Only approved essential activities will be allowed. ▪ Students are allowed to attend designated sessions only and are to leave the

campus immediately upon completion of the activity. ▪ Use of face mask is mandatory. Physical distancing and hygiene procedures

should be strictly adhered to while on campus. ▪ There is a total restriction on mass gatherings around the campus including

religious activities, sports, social and cultural activities until further notice. 4.0 SAFETY AND HEALTH PROTOCOLS

4.1 SAFETY CHECKS

4.1.1 SCREENING AT POINTS OF ENTRY (INGRESS/EGRESS) ▪ Security staff at the main entrance is responsible to screen all students

before entering the UoC campus. ▪ Two (2) security staff will be assigned to scan temperature for students

driving in at incoming Lane 1 and Lane 2. ▪ Anyone detected with an average temperature of 37.5°C during the

temperature screening shall be prohibited from entering the campus and shall be advised to visit the nearest clinic for a check-up.

▪ Students are required to register and declare their health status for contact tracing purposes at the guardhouse before entering the campus. Without a health status declaration, they shall not be allowed to enter the campus.

▪ Registration will be done through an Online Form accessible at www.cyberjaya.edu.my/entry or via scanning a given QR code.

http://www.cyberjaya.edu.my/entry


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Entry Lane 1 and Lane 2.

Security will check the students’ temperature upon arrival at the main

entrance.

QR Code / accessible via www.cyberjaya.edu.my/entry



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4.2 PHYSICAL DISTANCING

It is the responsibility of students to comply with the SOPs issued by the management as follows:

4.2.1 LABORATORY

▪ Laboratory operations will resume as usual for all students. A timetable

will be released by the faculty/centre. ▪ Students are required to scan the QR Code provided using the

MySejahtera app before entering the laboratory. Refer to Appendix B – Laboratory Standard Operating Procedure (SOP)

4.2.2 CAFETERIA/OUTLETS

▪ The cafeteria/outlet operations will resume as usual effective 1st October 2020 with operating hours from 7:30 am to 6:00 pm, Monday to Friday.

▪ Students are advised to wear a mask and practice physical distancing when using the facilities provided.

▪ Students are required to scan the QR Code using the MySejahtera app before entering the cafeteria/outlet.

Refer to Appendix C – Cafeteria Standard Operating Procedure (SOP)

1-meter markers at the payment counter

1-meter markers at the serving counter

Cafeteria chairs arranged 1 metre apart

Logbook, hand sanitiser and QR Code are located at the entrance of the cafeteria


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4.2.3 LIFT AND ESCALATOR

▪ Only 2 persons are allowed into the lift at any one time. ▪ The 2 persons should stand at designated spots inside the lift which are

marked as a red ‘box’. ▪ Those waiting for the lift should stand at least 1 meter apart from each

other at the lift lobby. Floors outside the lifts are marked to keep a 1-meter distance by the Facility Department.

▪ Do not lean or touch the lift car walls/railing unnecessarily. ▪ When ascending/descending on an escalator, stand at least 2 steps away

from the next person behind or in front of you. ▪ Do not touch or lean on the handrail unnecessarily.

Red ‘boxes’ inside the lift 1-meter markers at the lift lobby

4.2.4 TRANSPORTATION AND VEHICLES

▪ Temperature screening implemented at the hostel compound for all drivers.

▪ Anyone detected with an average temperature of 37.5°C during the temperature screening shall be prohibited from entering the UoC transportation services.

▪ Bus – only a maximum of 20 passengers are allowed per trip (excluding the driver).

▪ Van – only a maximum of 5 passengers are allowed per trip (excluding the driver).

▪ The designated seats will be marked and numbered by the Facility Department.

4.2.5 LIBRARY

▪ Library operations will resume as usual effective 1st Oct 2020 and the operation hours will be from 10.00 a.m to 5.00 p.m, Monday to Friday.

▪ Students are required to scan the QR Code using the MySejahtera app before entering the library. Refer to Appendix D – Library Standard Operating Procedure (SOP)


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4.2.6 FACE MASK AND HAND SANITISER

▪ Students are responsible for bringing their face masks as they are deemed compulsory.

▪ Everyone is encouraged to wash and sanitise their hands as frequently as possible.

▪ Hand sanitisers will be provided at common areas (i.e., all lift lobbies).

4.2.7 SURAU

▪ The surau located at Level 1 (Academic Block) and Level UG (Tower block) will be opened for prayers as usual.

▪ Students are advised to bring their prayer mats and garments. Prayers should be conducted while being 1 meter apart when standing in saf (in-line during prayers) within the surau. Allocated prayer standing areas will be marked on the floor.

▪ Physical distancing inside and outside the surau is highly recommended. ▪ The capacity for each surau during the CMCO is as follows: -

Level 1 (Academic Block)

(Maximum numbers allowed)

Level UG (Tower Block) (Maximum numbers

allowed) Male Surau 15 9 Female Surau 20 7

▪ Gathering inside or outside the surau after prayers are strictly not allowed.

Those performing prayers must disperse in a calm manner after performing the solat.

1-meter markers in the male surau 1-meter markers in the female surau


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5.0 STUDENT TEACHING & LEARNING

▪ All students are allowed to enter the campus from 1st October 2020 onwards as announced by the MOHE dated 20 July 2020.

▪ Teaching and Learning sessions can continue to be delivered online based on the respective Deans and Directors decision until 31st December 2020. Lab-based Research Projects for post-graduate programmes will continue to resume.

▪ Clinical / Practical / Laboratory / Hands-on workshops for final year/semester students who need to use specific equipment are allowed in campus and must be done in the following manner: ▪ In a small group size of not more than 20 per session. ▪ Not exceeding 50% of the capacity of the given room/laboratory.

▪ OSCE/OSPE/Professional Exams can only be conducted on campus for graduate students with permission from the University Senate.

▪ Students and academic staff must observe the Physical distancing requirements on campus.

6.0 ACCOMMODATION

▪ Students at the hostel should maintain good hygiene, practice physical distancing, and follow the regulations set up by the Ministry of Health, National Security Council and other relevant Government bodies.

▪ Students residing in the University hostel who suspect that they may have symptoms of COVID-19 must immediately inform their Warden via email or contact the Student Affairs Office for further action.

▪ Upon informing the Warden, students must immediately seek medical assistance from a nearby hospital for further assessment.

▪ If a COVID-19 infection has been confirmed through a medical test, the concerned student must immediately inform the Student Affairs Manager by email or phone call.

▪ Students should proactively avoid public places.

7.0 STUDENT SERVICES COUNTER

▪ The student services counter will be operating as usual effective 1st October 2020 from 9.30 a.m to 5.30 p.m, Monday to Friday. Refer to Appendix E – Student Services Counter Standard Operating Procedure (SOP)


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APPENDIX A REPORTING & CASE MANAGEMENT GUIDELINES

1. Contact Point (Preliminary Reporting)

a. Students who suspect that they have symptoms of COVID-19 must immediately inform their Faculty Administrators, Programme Coordinators and the Student Affairs Department via email or phone call.

b. Upon informing the above, students/staff must immediately seek medical assistance from a nearby hospital for further assessment.

c. If a COVID-19 infection has been confirmed through a medical test, the concerned student must immediately inform the Student Affairs Manager via email or phone call.

d. The contact numbers are as follows: - Pn Shazlin (Student Affair Manager) +6012 237 2363 [email protected]

2. Dealing with Suspected Cases

a. Students residing in the University hostel who have reported suspected

symptoms must immediately be placed in a quarantine room provided by the Accommodation Department.

b. Students residing outside the University hostel who have reported suspected symptoms must immediately practice self-quarantine.

c. Students must immediately seek medical advice on further action. They are only allowed to stop self-quarantine measures if advised to do so by the District Health Office or a Ministry of Health designated facility.

3. Details of Post Confirmation Report

a. Upon a report of a confirmed infection or a Person Under Investigation

(PUI) status has been lodged for a student, the Student Affairs Department must gather the following information and forward it to the Campus Safety & Health (S&H) Committee no less than 2 hours upon receiving it.

i. Student Name ii. Student ID iii. Telephone Number iv. Current Address v. Programme and Cohort vi. List of gatherings attended by the said student in the past 1 week

b. All the information above must be made available for the Ministry of Health.

mailto:[email protected]


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APPENDIX B LABORATORY STANDARD OPERATING PROCEDURE (SOP) 1.0 Physical Distancing

1.1 Stay at least 1 meter apart from other people even while using a face mask.

1.2 Do not gather in groups. There shall be only 1 person at every workstation.

1.3 Laboratory workbenches shall be labelled for students to follow instructions on

areas where they can sit and perform their laboratory work (refer to Picture 1 and

Picture 2).

1.4 When using shared instrumentation and resources in the lab, (i.e., water bath,

incubator, etc.) practice good hygiene and follow recommended instructions.

Students should take turns to use items. Only 1 person per instrument/machine

at a time (Refer to Picture 3 and Picture 4).

Picture 1 Picture 2

Picture 3 Picture 4


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2.0 Staggering work schedule 2.1 Final-year research students (undergrads) and post-graduate research students who

need to work in the lab must follow advice from the faculty and post-graduate centre

on work priority. Lab department shall advice on the scheduling thereafter.

2.2 If you must be in confined spaces, stagger the work. Effective communication among

all lab members is imperative. Lab members may also be required to communicate

with research students as they will need to share equipment such as autoclaves.

3.0 Headcount limit

3.1 Lab department shall follow university and Kementerian Pendidikan Tinggi’s (KPT)

recommendation on headcount per session for every lab session. An only certain

number of students & staffs (approx. 50%) will be allowed to enter labs depending

on each lab capacity for every lab session in teaching labs.

No Laboratory Normal capacity New norm

capacity 1 Dissection hall 30 15 2 Animal lab 10 5 3 Anatomy Gallery 30 15 4 Medical Devices Lab 1 10 5 5 Medical Devices Lab 2 10 5 6 Occupational Safety & Health Lab 10 5 7 Plastinated specimen room 10 5 8 Psychology observation room 8 4 9 Therapy room 1 5 2

10 Therapy room 2 8 4 11 Therapy room 3 5 2 12 Therapy room 4 5 2 13 Therapy room 5 5 2 14 Simulated ward 1 25 12 15 Simulated ward 2 16 8 16 Mock Community Pharmacy 3 2 17 Drug Information Centre 2 2 18 Hospital Pharmacy Services Simulation

Lab 12 6

19 Physiotherapy – therapeutic gym

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9 20 Physiotherapy – consultation cabin 5 22 Physiotherapy – orthopaedics & sports 5 22 Physiotherapy – wax therapy &

hydrocollator unit 3

23 Physiotherapy – electrotherapy (low & medium frequency)

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24 Physiotherapy – electrotherapy (high frequency)

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25 Physiotherapy – paediatrics 10 5


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26 Physiotherapy – basic skill lab 10 5 27 Physiotherapy – neurorehabilitation 20 10 28 Traditional and Complementary medicine

lab 37 16

29 Instrumentation lab 24 12 30 Pharmacognosy / research lab 24 12 31 Pharmaceutical compounding lab 42 21 32 Electrical and electronic lab 18 9 33 Medical Science Lab 1 98 48 34 Medical Science Lab 2 50 24 35 Chemistry lab 40 20 36 Lab preparation room 12 6 37 Molecular research lab 20 8 38 Cleanroom 56 24 39 Bioequivalence & Halal lab 26 12 40 Research lab 18 9 41 Pharmaceutical manufacturing simulation

lab 18 9

3.2 The number of people inside research labs should be minimised to adhere to safety protocols.

4.0 Ingress and Egress

4.1 Students who have completed lab practical sessions shall not be allowed to exit

to the waiting area and must exit via a separate path. Students are to be advised

not to keep any bags or other belongings outside the lab during any lab sessions

to avoid exiting via the entryway (Refer to Layout Level 2 and Layout Level 3).

4.2 The entrance and exit will be identified (Refer to Layout Level 2 and Layout Level

3).

Ingress and egress should be synchronised in a way that maintains physical

separation with alternating working schedules (time) so that 2 cohorts do not come

into contact with each other (Refer to 2.0 Staggering work schedule).


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Greenline shows the area where students shall wait before entering the lab. Layout Level 2 Redline shows the pathway for students to exit the lab.


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Greenline shows the area where students shall wait before entering the lab. Layout Level 3

Redline shows the pathway for students to exit the lab.


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5.0 Face mask, Hand sanitiser & Personal Protective Equipment (PPE) 5.1 Cover your mouth and nose with a face mask or cloth face cover when around others,

inside or outside the lab.

5.2 Sanitise your hands before and after activities. Hand sanitisers will be provided at

common areas and laboratories.

5.3 Turn away from others when sneezing or coughing and ensure you cough or sneeze

into your elbow or a tissue, then dispose of the tissue immediately in a proper

disposal bin.

5.4 Ensure shared equipment is decontaminated/cleaned thoroughly between users (use

ethanol spray or bacterial wipes impregnated with at least 70% ethanol to clean

equipment provided near the equipment or on the side lab bench in every related

lab).

5.5 Wash your hands with soap and water often or use a hand sanitizer – especially

before and after using shared equipment.

5.6 Ensure you use personal protective equipment (PPE) when performing lab tasks and

/ or when instructed.

5.7 Lab coat loans from the Lab department are now frozen until further notice. Students

who did not bring their lab coat will not be allowed to enter the lab unless there is a

valid reason and / or permitted by the respective lecturer.

6.0 Working stations

6.1 The radius of working stations must be maintained at least 1 meter apart (follow

markings and labels).

6.2 When 2 people must work in close proximities, set up barriers placed strategically

between two individual work areas. For example, use a microscope or at least a

glove box placed in between work areas to indicate barrier (Refer to Picture 5 and

Picture 6).


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Picture 5

Picture 6


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APPENDIX C CAFETERIA STANDARD OPERATING PROCEDURE (SOP) 1. Operations

a. Cafeteria operating hours will be from 7:30 am to 6:00 pm, Monday to Friday. b. All customers will need to register in a logbook that will be kept at the entry. c. Hand sanitisers will be placed at entry doorways and registration counters for the

usage of customers. d. Seat spacing between customers will be arranged at a minimum of 1 metre apart

with a maximum seating capacity of 2 persons per table. e. Customers are advised to spend minimal time in the cafeteria upon purchase of

items.

2. Cafeteria staff

a. Cafeteria staff are required to undergo a temperature check at the guardhouse. b. Upon checking their temperatures, working areas will be sprayed with disinfectant

before commencing preparation as well as after. c. Hand sanitisers will be used by cafeteria staff before usage of gloves. d. Gloves, face masks, aprons and hairnets will always be worn by cafeteria staff

during operation.

3. Serving and paying area a. Food will be served to customers as self-service is not allowed. b. Food will be served with the option of dine-in or takeaway. c. Customers to stand at designated spots when ordering food and making payments.


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APPENDIX D LIBRARY STANDARD OPERATING PROCEDURE (SOP)

1.0 PHYSICAL DISTANCING 1.1 Markings will be placed at library spaces, on the floor and chairs to be within one

(1) meter apart (minimum).

1.2 All library users may perform Loan Transactions (loan, return, renew, fines,

etc.) at the library.

1.3 All loan transactions (loan, return, renew, fines, etc.) are only allowed from

10:00 am to 5:00 pm from Monday to Friday.

1.4 The study area including discussion rooms is to be limited to forty (40) users at

one time.

1.5 In-Person Reference and Library Instruction sessions will not be made available.

These services are available online (via email).

1.6 Books and other physical materials can no longer be requested through Inter

Library Loan (ILL). Only Document Delivery Service (DDS) can be delivered

electronically.

2.0 CROWD MANAGEMENT

2.1 The study area including discussion rooms is to be limited to forty (40) users at

one time.

2.2 Discussion rooms will be opened to a limited number of users.

2.3 Thesis rooms are only allowed for one (1) user at a time.

3.0 ENHANCED HYGIENE

3.1 Sanitisers will be available at library counters.

3.2 Returned library items subsequently taken out of circulation are to be placed

at a specially designated isolation room/area. Leave untouched books for 24

hours before handling them.

3.3 There will be a dedicated isolation room/area to temporarily keep returned library items for a period of 24 hours. If a dedicated isolation space cannot be

established, library staff will store the item in a bag/trolley for the same duration.

3.4 The isolation room should not be air-conditioned. Hence if it is a centralised air-

condition system, the vent should be closed or covered to keep out the cold air.

3.5 The telephone at the library counter is to be cleaned and disinfected frequently.


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APPENDIX E STUDENT SERVICE COUNTER STANDARD OPERATING PROCEDURE (SOP) The Student Service Counter comprises of various departments:

• Student Affairs & Alumni Department • Admission & Record Department • Finance Department • Facility Department

OPERATIONS

• Student Service Counter operating hours as below:

DAY/DEPARTMENT FINANCE DEPT. STUDENT AFFAIRS

ADMISSION & RECORD FACILITIES

MONDAY - THURSDAY 9:30 AM – 5:30 PM

9:30 AM – 1:00 PM 2:00 PM – 5:30 PM

FRIDAY 9:30 AM – 12:30 PM 2:30 PM – 5:30 PM

SATURDAY SUNDAY PUBLIC HOLIDAY

CLOSE

• Entry and exit points will be labelled accordingly. • All guest/students/customers will need to register using an online form accessible via

www.cyberjaya.edu.my/entry or by scanning a QR Code (Refer to Picture 1) that will be displayed at the entry point of the Student Service Counter before entering. All information will be monitored by the Student Affairs & Alumni Department.

• Hand sanitisers will be kept at the entrance doorway and respective counters for the usage of customers/staffs.

• Each counter will handle one (1) customer at one time. • Seating arrangements at the waiting area will be set 1 meter apart (Refer to Picture 2

and Picture 3) • Only a maximum of 5 persons at one time at service counters is allowed. The next 8

persons are required to be at the waiting area (Refer to Picture 4).



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Picture 1: QR Code / accessible via www.cyberjaya.edu.my/entry

Picture 2: Waiting area (Inside) Picture 3: Waiting area (Outside)

Picture 4: Entrance


University of Cyberjaya (DU053(B))

Persiaran Bestari, Cyber 11, 63000,Cyberjaya, Selangor, Malaysia

Tel : +603 8313 7000

www.cyberjaya.edu.myfacebook.com/unicyberjayainstagram.com/unicyberjayatwitter.com/unicyberjaya

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