Student Living Halls Handbook WEB - University of Hull · STUDENT LIVING HALLS HANDBOOK Commercial...
Transcript of Student Living Halls Handbook WEB - University of Hull · STUDENT LIVING HALLS HANDBOOK Commercial...
STUDENT LIVINGHALLS HANDBOOK
www.hull.ac.uk/accomm
Commercial Services
University of Hull
Hull, HU6 7RX
United Kingdom
For accommodation enquiries
T +44 (0)1482 305292 (The Lawns)
T +44 (0)1482 462080 (The Courtyard)
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YOUR ESSENTIAL GUIDE TO STUDENT LIFE IN HULL Designed to help you have the best possible time at uni, Hull Campus Life is packed full of the latest news, special offers, guides to campus, upcoming events and tips on student life.
@HullCampusLife
campuslife.hull.ac.ukUseful contact information 2
The Lawns Centre & Courtyard Reception 4
Security and safety 6
Living in your community 12
Service standards 14
Domestic information 16
Maintenance and repairs 19
Common problems 20
Using your microwave 22
Using your cooker 23
Using your vacuum cleaner 24
Doing your laundry 25
Energy management and water conservation 27
Household rubbish collection and recycling 28
Contractual information 29
Additional information 34
Visitors’ accommodation 36
The local area 37
Student discipline in student houses and Taylor Court 38
Cleaning advisory notice procedure 40
Moving out checklist 42
Univeristy Accommodation Rules 44
Contents
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Useful Contact Information
ENQUIRY INTERNAL EXTERNAL/EMAIL
Emergency 5555 (01482) 465555
Security Office 6868 (01482) 466868
University reception 5318 (01482) 465318
Lawns Centre
The Courtyard
15292
2080
(01482) 305292
(01482) 462080
Advice Centre 6263 (01482) 466263
IT Service Desk 2010 (01482) 462010
Student Wellbeing, Disability, Learning
and Welfare Support
2020 (01482) 462020 studentsupport@hull.
ac.uk
Disability Services 6833 (01482) 466833
Counselling 5166 (01482) 465166
HUU (Students’ Union) 4000 (01482) 464000
AskHU desk (careers) 2222 (01482) 462222
Student Finance 6362 (01482) 466362
Internal calls are calls made from within the University.
If you are using your mobile, you will need to dial the area code (01482), but if you are in Hull and using a
landline, you can just ring the external number without the code.
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The Lawns Centre and Courtyard ReceptionTHE LAWNS CENTRE
The Lawns Centre is located at the head of the
lawns halls of residence just off the main car park.
The reception desk is manned 24 hours per day,
365 days of the year. Staff on reception are there
to help with any queries and signpost you to the
appropriate place for advice. The lawns centre is
a central student hub for all of the halls it provides
the following facilities:
Post Room – all post is delivered to the lawns
centre reception and is available to collect on a
daily basis between 5pm and 10pm. You will need
to bring your student card or an alternative ID to
collect your post
Gym and fitness classes – you must be a member
of the university’s sports and fitness centre to use
this facility
The Hive – a recreational space for the use of the
residents, soft seating area, pool table, air hockey
and fitness classes
Laundry – central laundry for lawns residents.
There are no separate laundry facilities at your hall
Coffee Bar – Serving costa coffee and snacks
open on a daily basis Mon-Fri 8am-11pm, Sat and
Sun 12-11pm
Terrace Bar – serving alcoholic and soft drinks
11am-11pm
Dining Room – serving meals Mon-Fri 5-8pm,
Sat-Sun 5-7pm.
Students who are on a semi catered fee will be
issued with a meal card when they collect their
key this entitles them to one meal per day in the
lawns centre. Please note you may only use your
meal card once a day and days do not roll over
If you don’t use your card at the lawns it can be
used in any of the campus outlets except student
central.
East Yorkshire Motor Services run a regular service
from the lawns car park to the campus seven days
per week. Residents at the lawns are eligible for a
free travel pass as part of their residence fee this
allows unlimited travel within zone 1 with EYMS.
It is your responsibility to apply for this pass a
link for the application is sent with your offer of
accommodation.
THE COURTYARD
The Courtyard is located on the main campus
just behind student central. The reception desk
is located in J block accessed through the main
entrance doors and is manned 24 hours per day,
365 days per year. Staff on reception are there
to help with any queries and signpost you to the
appropriate place for advice. Facilities available in
Reception Block:
Post Room – all post is delivered to the lawns
centre reception and is available to collect on a
daily basis between 5pm and 10pm. You will need
to bring your student card or alternative ID to
collect your post
Laundry – central laundry for all courtyard
residents. There are no separate laundry facilities
in your block
Multi-Function Room – large meeting/dining
room that can accommodate up to 30 people.
Masterchef style kitchen adjacent the meeting
room that can be booked out for entertaining
and cookery classes/practise. Please enquire at
reception about booking this space
Lounge – large soft seating area with vending
machines and a water fountain. A quiet library
area is located off the soft seating for people
to enjoy a different space to study
Games Room – located in the ground floor of
G Block this room is available to all residents in
the courtyard from 8am-11pm on a daily basis
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GENERAL SECURITY AND SAFETY
While we at the University of Hull do all we can
to ensure your safety during your time here, we
also need your help to make this possible. Halls
of Residence receptions are open 24 hours a day,
seven days a week. Security staff frequently patrol
the campus and surrounding residences. If you
notice anything suspicious, please do not hesitate
to contact the Reception Desk at your Halls of
Residence. Please be mindful of the following.
In your accommodation
Security• Keep all doors and windows firmly shut and
locked when you are out of your room, or
going to bed. If you have problems with any
locks, report it at the relevant Reception Desk.
• Do not leave valuable possessions, such as
laptops or keys, in a place that is visible to
potential thieves.
• Do not leave keys in locks – ensure that they
are put away, even if you are at home.
• If you have one, use a security marker pen
to mark your postcode on your property –
enabling police to return any stolen property
to you. Make an inventory and keep your list in
a safe place. Advice on keeping your property
safe is available at www.humberside.police.uk/
issues/protecting-your-property.
• When leaving your hall at night, leave a light on.
Although we generally advise you to turn lights
off for environmental reasons, leaving a light on
when no one is home creates an impression
that people are in and may therefore deter
potential intruders.
• Do not leave curtains closed during the day
when you are away as this is a sign to intruders
that your room is empty.
Safety• All rooms are fitted with smoke alarms, and a
heat sensor in the kitchen, which are tested by
the facilities department in line with statutory
legislation.
• Keep the hallway, stairs, landing and exits of
your hall clear of rubbish, storage, bikes, etc.
This is to enable residents to escape quickly and
safely in the event of a fire.
• Never use candles, oil burners or joss sticks. If
you are caught with these items in your room,
you will be fined.
• Remember only one plug per socket and do
not attach multiple extension leads.
• When cooking, do not leave pans unattended.
Always double-check that cookers have been
turned off properly when you have finished
cooking.
• If the fire extinguisher in your hall appears faulty
or damaged, or there is no ‘fire action’ notice
above it, please contact the Hall Reception desk
immediately.
• Do not sit, lay or climb on your balcony.
Out of your accommodation
• Stick to well-lit and busy areas, particularly
when out alone.
• If you must carry a laptop computer out
with you, carry it in a rucksack rather than a
computer case.
This conceals the fact that you
are carrying a valuable item.
• Try not to draw attention to other valuable
items you may be carrying, such as mobile
phones and jewellery.
Security and safety
• Let a friend know where you are
going and what time you can be
expected to arrive or return home.
• Ensure that your car is secured and
does not attract potential thieves. Do
not leave valuables such as your purse,
CDs or mobile phone on view in the
car. If you have one, always apply your
steering wheel lock.
For emergencies please contact either:
Courtyard Reception: 01482 462080
Lawns Reception: 01482 305292
University Security: 01482 465555
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ELECTRICAL SAFETY
Electricity is not dangerous when used properly.
Keep safe by following these common-sense tips:
• Make sure that any appliances are Portable
Appliance Tested (PAT) if they are more than 12
months old.
• Never touch plugs, switches or electrical
appliances with wet hands.
• Check plugs and flexes regularly, looking out
for damaged, loose connections and scorch
marks around plugs, and report any defects
immediately to the Hall Reception. Do not use
anything that appears damaged.
• Do not overload wall sockets. If you need to use
an adaptor, use a multi-socket trailing adaptor,
not a multi-way adaptor that plugs straight into
the socket. Never plug one adaptor into another
one.
• Extension cables, should not be longer than
necessary. Do not keep extension cables coiled,
as this can cause them to overheat.
• Do not leave wires and cables trailing across the
floor where you might trip over them.
• Convector, fan and electric heaters must be
unobstructed.
• Never use mains-powered electrical equipment
in the bathroom.
• Electric blankets are a common cause of
fires. Always follow instructions carefully. It
is recommended that you get your blanket
serviced every three years.
• Always switch off and unplug hair appliances
after you have used them.
FIRE ACTION PROCEDURES
For the safety and wellbeing of all residents, it
is important that students are familiar with the
procedures they must follow when the fire alarm
sounds. These procedures must always be abided
by – never assume it's a fire drill.
If, after any activation of the fire alarm, a
student is found to be disregarding the fire
procedures, thereby putting their life and the
lives of housemates, staff and fire and rescue
service workers at risk, they may face University
disciplinary proceedings.
This also applies to any individual who activates
the fire alarm or a fire extinguisher unnecessarily.
The fire warning system and firefighting
equipment are there for your protection in an
emergency. Familiarise yourself with them.
If you see a fire or smell smoke
• Evacuate the area immediately and go to your
muster point.
If you hear the fire alarm
• Immediately evacuate the building using the
nearest available exit. Close windows and doors
behind you, and – if it is safe to do so – switch
off any gas or electrical equipment in the
vicinity as you leave.
• If it is safe to do so, ensure as you leave that all
study-bedrooms, bathrooms and communal
areas have been vacated.
Shout ‘FIRE’ to alert other occupants.
• Assemble together with your housemates at
your muster point.
Smoke detectors
In your hall there are two types of device for
detecting fire:
• The one in the kitchen is a ‘rate-of-rise’ heat
detector. It will not go off if you burn your toast
but will be activated by a rise in temperature.
• The smoke alarms in your rooms and in the
hallways will activate if they detect smoke.
So, for example, if the smoke from your burnt
toast rises through the hall to a detector in the
hallway, the alarm will go off.
Voltage
Only electrical items that operate between
voltages of 220-240v and at a frequency of
50Hz are suitable for use in the UK. Equipment
that operates on any other voltage or frequency
may be damaged if connected to the UK mains
electrical supply. To avoid damaging equipment
that has been purchased overseas, please check
the voltage and frequency (which will be marked
on your equipment) before bringing it to the UK.
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General
You are responsible for the safety of guests while
they are on the premises. Each student also has
a responsibility to his or her housemates. In the
event of an evacuation, each group of students
must check that all residents are accounted for
and must be ready to report the names and room
numbers of any absent person(s). Do not re-enter
the hall until the fire and rescue service tell you it is
safe to do so.
It is important that this procedure is carried out
quickly. In the event of a fire, the fire and rescue
service will ask for a list of rooms which may still
be occupied.
Any student deliberately hindering this procedure
will be reprimanded after the incident, as such
behaviour may endanger the lives of guests, other
students and those working in the fire and rescue
service.
Other points to note
• Sometimes the fire alarm may be silenced on
the arrival of the fire and rescue service. This
does not mean that the building is safe to re-
enter.
• At no time may a student re-enter the hall
unless permission has been given by a member
of staff, security or a fire officer.
• If you intend to be absent from your hall
overnight or longer you must let someone
know. In the event of a fire, this will facilitate the
reporting procedure outlined above.
If there is any doubt about the fire action
procedures, please do not hesitate to contact your
Halls Reception Desk.
MORE ABOUT FIRE SAFETY
General fire precautions
• NEVER LEAVE COOKING UNATTENDED. This is
a main cause of fire.
• The use of candles, joss sticks, oil burners etc is
not permitted within bedrooms or communal
areas.
• The use of chip pans is NOT permitted.
• Housekeeping within your room is your
responsibility. Remember, a tidy environment is
a safe one.
• Waste bins must be emptied regularly. They are
not to be left in corridor areas.
• Electrical multi-blocks are not to be used. Use
short extension cables.
• DO NOT WEDGE OPEN FIRE DOORS. They are
designed to prevent the spread of smoke and
fire and could save your life!
Penalties for breaching safety rules
Please be aware you will be charged for
• covering smoke detectors (immediate charge of
£100)
• damaging or misusing fire extinguishers (charge
for replacement – up to £100)
• blocking fire exits or propping open fire doors
(immediate charge of £100)
• using non-permitted items such as chip pans,
candles, joss sticks or oil burners (immediate
charge of £100)
Barbecues
Having a barbecue should be a safe and enjoyable
experience for everyone. Cooking over hot coals
can be hazardous. It is easy to be distracted when
you have family and friends around you while
cooking.
Always…• Make sure that your barbecue is in good
working order.
• Keep a bucket of water, a bucket of sand, an
extinguisher or a garden hose nearby in case of
emergencies.
• Make sure that your barbecue site is flat and
at least five metres from the property, open
windows, sheds, fences, trees and shrubs.
• Use only enough charcoal to cover the base of
the barbecue to a depth of about 50 mm (two
inches).
• Keep any garden games, visiting children or pets
well away from the cooking area.
• When you have finished cooking, make sure
that the barbecue is cool before trying to move
it.
• Empty ashes onto bare garden soil.
Never…• Use gas barbecues at University
accommodation.
• Leave the barbecue unattended.
• Put hot ashes straight into a dustbin or wheelie
bin (they can melt the plastic and cause a fire).
• Light barbecues indoors!
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Some things to do or bear in mind:
Health and safety
Look out for each other and report any concerns to
the University.
Noise
Remember that everyone has the right to the 'quiet
enjoyment' of their home. If you're having a party,
let the Hall Reception Desk know and be reasonable
about the noise levels. Excessive noise after 11pm
will result in a breach of the accommodation
misconduct regulations..
Security
Getting to know your block / flat mates means that
they can keep watch on your property if you go
home for the holidays and vice versa.
Rubbish and recycling
A selection of different bins are supplied for
your rubbish and recycling collections. It is your
responsibility to remove general waste from your
rooms and sort all recycling into the correct bins.
Charges will be levied if recycling is contaminated.
Living in your community
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Service standards
SERVICE STANDARDS FOR THE COMMERCIAL SERVICES AND THE HALLS OF RESIDENCE
Our aim is…
To provide a service that is professional, courteous, friendly and responsive to customer
needs.
Commercial Services will…
• Act lawfully and ethically to assist you.
• Provide an offer of University-owned, accommodation.
• Ensure that information is readily available for the most common enquiries.
• Provide and operate a published complaints and suggestions procedure.
• Monitor customer satisfaction by conducting regular feedback exercises.
• Reserve the right to withdraw its services to you if you have behaved in a manner found not
to be acceptable.
Halls of Residences
• We will provide a system of pastoral care for your accommodation.
• We will ensure that all requests for repairs received at the reception dates during normal
working hours are reported to the Estates Department within one working day.
• We will comply with all applicable legislation (e.g. health and safety regulations).
Commercial Services expects you…
• To notify us immediately when repairs are needed.
• To treat staff and fellow students with respect and courtesy at all times.
• To observe the University of Hull regulations.
• To not cause deliberate damage to your residence.
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Domestic information
Your kitchen should have …
• Microwave
• Fridge/freezer
• Cooker
• Vacuum cleaner
• Mop and bucket
• Sweeping brush
• Dustpan and brush
• Kettle
If any of these items are missing from
your property, please report them to
CLEANING
A cleaner will clean the communal areas of your
Hall daily Mon - Fri. The cleaner is responsible for
the following operations.
Kitchen: Clean cooker tops and ovens; check
filters in cooker hoods and change when
necessary; clean the inside and outside of
microwave ovens; wipe down all surfaces, tiles
and sinks; clean the floor, including behind the
cooker; empty general waste in the kitchens only.
Bathroom and toilets: Clean toilets, water pipes
and tiles; clean sinks and taps; clean baths and
showers; clean mirrors; mop floors.
Communual Areas: Wipe down surfaces; vacuum,
hallways, stairs and landings.
Vacuum bags and mops will be checked and
replaced when necessary.
Tenants’ responsibilities
Tenants are responsible for maintaining a safe
environment for University employees who may
have to enter the premises. Among other things,
this means that
• floor areas must be clear of debris (shoes
removed from hallways, no bikes in hallways,
no trailing wires, etc)
• the sink and kitchen surfaces must be clear
• any food waste must be in the rubbish bins
provided (please do not leave plates of food on
the floor!)
• you must remove and dispose of all rubbish
from within your rooms
Please be aware that…
• Cleaning services will be reduced over the
Christmas and Easter holidays.
• The Cleaning staff have the right to withdraw
their services if the hall is in an unacceptable
condition. You may be fined for continually
leaving your accommodation in such a
condition, and this may affect your eligibility to
continue in the accommodation for the following
year.
• Photographic evidence will be taken in order to
support any disciplinary action.
For further information about cleaning services,
please visit the reception desk of your hall of
residence or email: [email protected] or
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MICE
Occasionally a hall will suffer from unwanted
visitors such as mice. Here are a few notes on
ways of preventing or dealing with the problem.
How to prevent mouse infestation
• Good hygiene is essential. Food scraps and
rubbish provide the ideal environment for
mice to live and breed and should be removed
regularly.
• Always clear up any spilt food immediately, and
keep food in sealable plastic containers.
• Store all food products at least 24 cm off the
ground to make access harder and to make it
easier to see signs of an infestation.
What to do if you see a mouse
Report it to the hall reception desk immediately!
We will arrange for a pest control expert to be
called.
What the University does
Once a mouse sighting has been reported we
contact the universities pest control to attend.
The contractor will continue to attend until the
problem is resolved. Please note that this does
not immediately remove the unwanted visitors
from your house. It is a process which could take a
number of weeks.
Always remember that the most effective way of
getting rid of mice and preventing them is to keep
your house clean and tidy!
Maintenance and repairs
REPORTING FAULTS
Please report anything requiring repair to the
Courtyard or Lawns reception desk. Faults can be
reported by
• calling the reception desk on (01482) 462080 /
Courtyard 01482 305293
• emailing [email protected] or
• visiting the reception desk at the Lawns or the
Courtyard
Please remember to give as much detail as
possible, including the location of the problem,
and always state your name, address and room
number when contacting us.
Your problem will be reported to the maintenance
department, who will make every effort to deal
with the request within a reasonable amount
of time. However, if there seems to be an
unreasonable delay, please inform the Hall
Reception Desk and we will enquire about the
progress of your request. We rely on you to tell
us if your problem has not been dealt with in a
reasonable amount of time. Please see the Service
Level Agreement in the Accommodation section
of our website, under The Small Print.
Please note Hall Reception Desks are manned 24
hours per day, 365 days per year.
What is an emergency repair?
• Risk to life or substantial damage to property
• Smell of gas
• Major water leak resulting in flood and
immediate danger to the structure, services, or
fixtures and fittings
• Major loss of power
• Smell of burning (electrical)
• Major structural damage, such as ceiling
collapse
• Main drain blockage
• Total loss of heating in building
• Lighting fault on staircases, landings and areas
likely to be a health and safety issue
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Common problems Condensation andhow to prevent it
Showers
Please ensure that shower curtains are drawn
inside the bath or that doors to standing showers
are properly closed. Leaving the doors open or
the shower curtain outside the bath when you
shower can cause extensive damage to the
floor and to the ceiling of the room below. If
excessive amounts of water are found on the
bathroom floor, please mop it up and check
that all housemates have been following these
instructions.
Any damage resulting from a lack of such care
may result in the household being charged for
repair.
Blocked sinks and drains
If you have a blocked shower (for example), and
you cannot clear the blockage easily yourself,
report it immediately and do not let water build
up in the shower tray so that it overflows onto the
floor. This could cause major damage to the floor
and to the ceiling of the room below, and the
household will be held responsible and charged
accordingly for any repairs.
If you report a blocked sink, shower or drain, we
will send a maintenance engineer to unblock it for
you. If it is blocked with food, grease, hair, soap
scum, etc, this will be classed as damage and the
household will be charged for the repair.
Do not pour foodstuffs and fats down kitchen
sinks and toilets, as this causes blocked drains.
Carefully dispose of fats and foodstuffs by putting
them in the kitchen bin provided.
Light bulbs
If your light bulb needs replacing, please report it
as a ‘repair’ by
• calling the hall reception desk on (01482)
462080 Courtyard, 01482 305293 Lawns
• emailing [email protected] or
• visiting the hall reception desk
Fridge/freezers
Fridges and freezers need to be defrosted once
every three months. Failure to defrost them
causes leaks and may also cause appliances
to stop working correctly. The cleaners can do
the defrosting for you, but you must liaise with
them first and make sure that the fridge/freezer is
completely empty on the arranged date.
Condensation and dampness occur when warm
air carrying vapour comes into contact with a
cool surface. This can lead to staining and mould
growth, damaging wallpaper, wall surfaces,
window frames, furniture and clothing. It can also
prove very damaging to the internal structures
of the University’s accommodation, making the
living experience difficult for you. The guide below
will help you prevent or deal with the problem of
condensation.
Areas prone to condensation
• Cold surfaces (e.g. windows)
• Kitchens and bathrooms
• Walls of unheated rooms
• Cold corners of rooms and areas where air
cannot circulate
• Wardrobes/cupboards and behind furniture
against an outside wall
How to control condensation
• Check that the walls are not already suffering
from damp or mould. If they are, report this to
your hall reception.
• Make sure you switch on extractor fans in
kitchens and bathrooms.
• Clean off any moisture which collects on your
windows and windowsills with a damp cloth.
• After a bath or shower ventilate the room to the
outside, not to the rest of the house. Opening a
window and closing the door will help.
• Ensure that your heating is on in colder months.
• When drying clothes indoors, remember that
water goes in to the air. Make sure that the
room is ventilated by opening a window.
• When cooking, keep lids on saucepans, close
the kitchen door and open a window.
• Try to open all windows once a day. This can
help to combat condensation in the winter
as the outside temperature drops and the
temperature indoors rises (because of the
heating).
• Make sure that furniture, particularly the bed, is
not situated against an outside wall.
If mould does start to appear, you can prevent this
from getting out of control by wiping down the
area with hot, soapy water.
For more information on condensation, please
visit www.diydata.com and look it up in the index.
Internet access
Each room has free internet access. The internet is
accessed via wifi and the network.
If you have applied for accommodation via UCAS,
you will be able to use your MyAdmin username
and password to get online.
Problems? Please call KeySurf on 0300 103 0000
or email [email protected].
Television licence
A television licence is needed to watch anything
live online, as well as on television & BBC iPlayer.
Please go to www.tvlicensing.co.uk for more
information.
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Using your microwave
What can you cook?
The microwave oven is surprisingly versatile, and
there are plenty of occasions when it is quicker
and simpler to use than a conventional oven. As
with all kitchen appliances, it is best to start off by
preparing something very simple. Try cooking a
jacket potato, for example. Obviously (re)heating
is one of its main jobs, but casseroles, vegetables,
chicken and other meat can all be cooked in the
microwave, which saves time and effort.
The microwave is a particularly useful gadget for
a student kitchen, since there are often going to
be two or more people in the kitchen cooking
different meals.
When this happens, you don’t necessarily need to
wait for your turn at the oven: just pick something
that can be cooked in the microwave.
A healthy option
Believe it or not, microwaving can be a healthy
way to cook. It is healthier than frying, since you
don’t use any oil and your food will have a lower
fat content. Vegetables steam themselves and
therefore retain more minerals than they do with
other types of cooking. They also cook a lot more
quickly than they would if you were boiling them,
so again fewer nutrients will be lost. It is possible
to use your microwave to create complete,
healthy meals. Whenever conventional cooking
seems like too much hassle, having this gadget
might also mean that you’re less likely to dial for a
takeaway. A couple of potatoes and a tin of beans
are all you need to create a filling, nutritious meal
that takes less than 10 minutes to prepare.
Top tips for microwaving
• Never put metal containers or implements in
the microwave.
• Pierce film lids, or foods with skin, before
cooking to stop them ‘exploding’.
• If you’re heating a meal or soup, stir it halfway
through cooking to ensure that the food is
warmed evenly.
• Allow your food to stand for a minute or
two before you eat it. Microwaves can be
deceptively powerful.
• Use your microwave to defrost food quickly and
safely before cooking.
• Freeze meal leftovers in individual,
microwaveable containers so that it’s easy to
heat up just one portion.
Make the most of it
Cooking in the microwave is not a cop-out.
As long as it doesn’t become the only cooking
method and you don’t end up standing in front of
it every evening as a ready meal spins around, it’s
fine. Get creative and use your microwave to save
time, washing up and cut down costs!
More information about microwaving is available
at:
www.bbcgoodfood.com/howto/guide/how-
cook-microwave
Using your cooker
There are probably a million more exciting things to be thinking about during your time at university than the pros and cons of your cooker. However, no kitchen would be worth stepping into without a functioning oven, and mealtimes wouldn’t be quite such an event if you had to eat cold dinners every night. As with all kitchen appliances, there are a number of different types of ovens, or oven-and-hob combinations, and it’s a good idea to get fairly well acquainted with yours before you attempt any culinary events for your friends.
Electric cooker
This is the one that you’ll find in most kitchens;
an upright appliance with four plates on the hob,
a grill section and a main oven. The oven is fairly
straightforward to use, but all ovens are different
and each will have its own quirks. Some will cook
things more quickly (especially if fan-assisted,
which means that the air is constantly circulated);
some will cook things more slowly.
Separate hob and oven
This is where the oven is integrated into the
kitchen units and sits off the floor. You then have
a separate hob, either alongside the oven or
elsewhere in the kitchen. The benefit of a higher-
level oven is that you don’t have to bend down to
lift food in and out of it or to make checks during
cooking.
Top tips
If you’re unfamiliar with your oven, you probably
won’t be able to cook confidently. Even the most
experienced chefs have problems when they are
cooking with an oven different from there usual
one. Here are a few tips to get you started:
• Begin with something really simple like a jacket
potato, so that you can test the temperature
and timings of your oven.
• Clean the oven before you use it for the first
time and then regularly after that. Leftover food
can soon build up, and unsavoury smells will be
wafting around the house every time the oven
is turned on.
• Try not to open the oven while food is cooking.
This lowers the temperature and will delay your
dinner!
• Don’t leave the kitchen while food is cooking
unless you have set a timer. It’s very easy to get
caught up in something else until the smoke
alarm reminds you that your food is burnt.
With a bit of oven know-how, you can really cook
with confidence. It doesn’t take long to learn
about the peculiarities of your oven and how to
use it, and it’s time well spent.
University of Hull Student Living | 25
Using your vacuum cleaner Doing your laundry
Please remember this advice when using the vacuum cleaner.
1. Inspect the area before you vacuum. Pick up objects that could cause a clog in your vacuum cleaner,
such as paperclips and coins.
2. Check the vacuum bag to make sure that it isn’t already full. If it is, change it. Your cleaner will show
you what to do.
3. Vacuum forwards, not backwards: you’ll get the job done faster.
4. Overlap your strokes to ensure that you get all dirt and residue.
5. Change your vacuuming direction occasionally to reduce matting in your carpet.
6. Use a crevice tool attachment for corners.
7. Get rid of dust particles by vacuuming under your bed.
Do not…• Vacuum up any liquids.
• Drag the cord too far. Always plug the vacuum into a suitable socket so that you don’t stretch the
cable. Stretching the cable could cause electrical accidents.
Washing
There is a central laundry in The Lawns Centre
for Lawns residents and Reception Block in
the Courtyard for Courtyard Residents. These
laundries are owned and managed by Circuit
laundries and operate on a card payment or
mobile app. See Circuit’s website for full details on
how to top up cards and view machine availability
www.circuit.co.uk
How to wash your clothes
1. Do not put any detergent softener or colour
catchers in the machine.
2. Put your clothes in the washing machine. Be
careful not to overload the machine as this can
cause it to break. Leave a bit of space at the top,
so that the clothes have room to move about
(important for the cleaning process).
3. Firmly close the door.
4. Choose your cycle (see below). A ‘pre-wash’ is
an extra wash before the main cycle. The pre-
wash is good for muddy sports kits but is not an
essential part of the washing process.
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Drying
If using a tumble dryer first make sure that your
clothes are suitable for tumble drying. On your
clothes label, if you see a circle within a square
with a cross through it, this means DO NOT
TUMBLE DRY!
Useful symbols found in clothing
Washer dryers and tumble dryers need to have
their filters cleaned after each use to prevent
breakdowns.
Your tumble dryer filter is usually just inside the
door of the dryer. It can be lifted out and the fluff
removed and placed in the bin.
Energy management and water conservationThe University of Hull is committed to reducing its
impact on the environment. In practical terms, it is
particularly committed to
• reducing its carbon emissions by increasing the
efficiency of consumption
• considering the purchase of renewable energy
when procuring electricity
• installing water conservation devices and
technology
• creating a culture of energy and weather
conservation through training, education,
curriculum and awareness campaigns
To conserve fuel and prevent the unnecessary
release of CO2, the heating of offices, student
houses, other residences and academic buildings
has been preset by the University. This is in line
with the statutory instrument – The Control of
Fuel and Electricity – The Fuel and Electricity
(Heating) (Control) (Amendement) Order 1980.
Heating in the properties will come on if the
temperature drops below 21°C between 7:00 am
and 11:30 pm. From
11:30 pm to 7:00am, the heating will come on if
the temperature in the property drops below 15°C.
Top environmental tips
• Close your curtains at dusk to stop heat
escaping through the windows.
• Always turn off lights when you leave a room.
• Don’t leave appliances on standby, and
remember not to leave appliances on charge
unnecessarily.
• Turn computers, monitors and laptops off at the
wall when not using them.
• If you’re not filling up the washing machine, use
the half-load or economy programme.
• Boil only as much water as you need (but
remember to cover the elements if you’re using
an electric kettle).
• A dripping hot-water tap wastes energy and in
one week wastes enough hot water to half-fill a
bath, so make sure that yours are fully turned off
and report any that leak.
• Use energy-saving light bulbs. Just one can
save more than £100 over the lifetime of the
bulb – and they last up to 12 times longer than
ordinary light bulbs. Your house will already be
provided with these.
Interesting facts and figures
• Leaving a 3 kW electric heater on while you’re at
lectures incurs the release of
774 kg of CO2 per year into the atmosphere,
contributing to global warming.
• Replacing a standard 60 W light bulb with an
energy-efficient alternative prevents the release
of 12 kg of CO2 per year.
• Not turning the tap off properly can waste as
much as 90 litres of water a week.
For further information on energy management at
the University, go to www.hull.ac.uk/estates.
Household rubbish collection and recyclingIt is the responsibility of all residents to put
household waste/rubbish in the bins provided.
You are responsible for removing the rubbish from
your rooms and sorting and removing all recycling
from your kitchens. The cleaning staff will dispose
of general waste from your kitchens only. Monday
– Friday (excluding Bank Holidays).
REMEMBER THE ‘THREE RS’
• Reduce waste by making the best purchasing
choices.
• Re-use equipment where possible, and repair in
preference to buying new where economically
possible.
• Recycling is the final process. Any waste left
after recycling is destined for landfill.
If the bins are ‘contaminated’ with non-recyclable
items, the block / flat will be charged to have the
bin sorted & emptied.
Contractual information
Payment of residence fees
All new students arriving at the University of Hull
who have not already set up a payment plan (by
visiting the online payment service) will be asked
to complete an accommodation fee contribution
form. This needs to be returned to the AskHU desk
on the second floor of Student Central.
Residence fees can be paid in one of three ways:
• in full
• in three instalments by direct debit
• in three instalments by credit card
If you are paying in three instalments, the money
will be withdrawn from your account in October
(34%), January (33%) and April (33%).
If you have any financial concerns, please contact
the Finance Office, Second Floor, Student Central,
or the Students' Union Advice Centre, Third Floor,
University House.
Please be aware that if you make a late payment or
even stop a payment to the University, the Finance
Office may
surcharge you.
For further information, please contact the Finance Office on (01482) 466362 or at [email protected].
Keys
At the start of term each Lawns resident is issued
with a key that will unlock the front door, the
back door and the door to their own individual
room. This key will not open any other room in
the hall. Courtyard residents will be issued with a
key to open their room only. Your student card
will operate all other access points to your flat and
reception block.
If at any time during the term you lose your key,
you must go to the hall reception desk to get a
replacement. A charge of £30 will be incurred for
a replacement key.
At the end of your contract
Your key must be returned to the hall reception
desk. When your key is returned, Cleaning Services
will be alerted and they will enter the room to
clean it.
It will be assumed that any items left in the room
after your key is returned are to be disposed of. If
anything of value (such as jewellery) is found, it will
be kept for two weeks and then disposed of.
Please be aware that you must return your key no
later than the end date of your contract. Failure to
do this will result in a £30 charge, which will be
taken from your deposit.
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Inspections
Please be aware that Commercial Services staff
will regularly visit your hall to monitor cleanliness
and general upkeep. They have the right to access
rooms at all times if they feel that it is necessary
but will usually give at least 24 hours’ notice.
A formal inspection is done before occupants
arrive and then at least once again during the
contract. A final inspection will be conducted
once the contract has ended, and breakages or
damages will be charged for. It is vital that you
inform the hall reception desk of any breakages or
damages as soon as they occur; they may not be
your fault, and we do not want to charge people
unnecessarily.
If your hall or room is left in an unreasonable state
of cleanliness, charges will be deducted from
deposits for remedial cleaning – including the
removal of rubbish from any room in the hall.
International and exchange students leaving early
When the time comes to leave how do you get
your deposit back? Normally we should be able
to pay it into your UK bank account. Remember
that part of your contract states: ‘You must open
and maintain an account with a UK bank for the
duration of the licence period and until such time
as the University is able to refund the deposit
or any residues, if appropriate. You must inform
Student Financial Services of the bank account
number.’
In exceptional circumstances (e.g. if you will not
be returning to the UK and cannot leave a UK bank
account open), you may be able to get the deposit
back in cash. To do this you must follow three
simple steps.
• Contact the hall reception desk desk 2–3
weeks before your flight home to arrange for a
member of commercial services staff to inspect
your room one to two days before your leaving
date.
• On the day of inspection, make sure that your
room is clean and that you have packed most of
your things away. If the state of your room does
not indicate that you are leaving, you will not
get your deposit back.
• After the inspection a member of staff will check
your account details and, if everything is in
order, refund the deposit
in cash.
When arranging an appointment for us to check
your room, please give us at least two days notice.
Do not come to us on the day before you are due
to go home and ask us to check your room. This
will not be possible.
If you will be returning to the UK and/or leaving
a UK bank account open, please help us by not
arranging an appointment to check your room. In
these circumstances your deposit will carry over
for the next academic year or will be returned
to your UK bank account after the end of your
contract period.
Continuing next year in University accommodation?
You will receive an email asking whether you
wish to continue in the same room and advising
you about what to do next, so please check your
University emails regularly.
When you are thinking about your
accommodation for next year, do not be hurried
into a decision that you may regret. You should be
aware that Hull has a large supply of private sector
accommodation. Take your time. Once a contract
has been signed, either with the University or with
a private landlord, you cannot simply cancel it.
Sign only if you are sure about the property, the
terms of the contract and the people you will be
living with!
After we contact you about staying on, an
accommodation fair will take place. This will be
advertised throughout the campus.
If you would prefer alternative accommodation,
you could apply for University-leased
accommodation through the Accommodation
Office.
Demand for continuing places in accommodation
owned, managed or directed by the University
is very high. The University has a quota for
continuing students and cannot exceed the
allocated number of places. This is so that first-
year students can be guaranteed accommodation
in University-owned, -managed or -directed
accommodation. Look on the University website
for choices of accommodation and information
about it.
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Can I be released from my residence contract?
The residence contract that you have signed with
the University is a legally binding document under
UK contract law. Generally you cannot be released
from your residence contract unless you have found
a replacement student to take over your room. This
must be someone who is not currently residing in
University accommodation (i.e. they must not simply
be making a transfer request).
If you are unhappy with your current living
arrangements, there are various steps that you can
take.
1. If you want to withdraw because of problems with
your housemates, the first port of call should be
your house tutor.
They may be able to ensure that all residents
comply with the conditions – including standards
of conduct – set out in the residence contract.
Your house tutor’s name and contact details
should be displayed on a notice board in your hall
or kitchen.
2. Failing that, you can apply to transfer to another
room within our stock of accommodation – that
is, in any hall, house or flat, where vacancies exist.
To do this, contact the Accommodation Office to
complete a transfer request form.
3. Finally, we can make a note of
your desire to leave your room
so that we are able to offer it
to any prospective occupants
who enquire about vacancies.
While we will do all we can
to help, there is no guarantee
that a suitable replacement will
be found in this way because
we cannot predict how many
students will unexpectedly require
accommodation outside our normal
busy periods
(September and January).
Where there are special circumstances,
we will consider withdrawal requests on
an individual basis, but simply preferring
to live elsewhere would not be a reason
to be released from your residence
contract with the University.
Any withdrawal request must be made in
writing, with a detailed explanation of your
circumstances and your reasons for wishing
to be released from your contract.
The request should be sent to our general
email address ([email protected]) or to our
postal address (Accommodation Office,
Second Floor, Student Central, University
of Hull, Hull, HU6 7RX), for the attention of Mrs
Pam Leach, Customer Liaison Officer.
University of Hull Student Living | 33
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Additional information
CODE OF PRACTICE FOR STUDENT ACCOMMODATION
The Housing Act (2004) introduced licensing
of houses in multiple occupation (HMOs).
Most student accommodation falls within the
HMO definition. However, large-scale student
housing (in halls of residence) entails different
management arrangements from those for a
‘student house’. Moreover, licensing large student
accommodation in the same way as single off-
street properties would be a logistical nightmare
and incredibly expensive. Consequently, when
developing the Housing Act, the Government
agreed to ‘exempt’ educational establishments
from mandatory HMO licensing provided they
signed up to an approved code of management
practice.
The code of management practice is voluntary
and aspirational and seeks to raise standards
above that which is required by law. It aims to
help those managing student accommodation to
identify the key elements of good management
practice. It therefore sets out standards for
everything from health and safety through mail
delivery to the returning of deposits.
The UUK/GuildHE Code was developed specifically
for educational establishments. Members are
required to be independently audited. The audit
process involves talking to student representative
bodies as well as inspecting documentary
evidence of the institution’s compliance with the
code and a physical inspection of a sample of the
accommodation. Any formal complaints made by
students around the code also have to be reported
to Universities UK as part of the audit process.
The following residences at the University are signed
up to the UUK/GuildHE Code for the management
of student housing: Taylor Court, The Lawns, The
Courtyard, and Thwaite and Ferens Halls.
Although the University student houses are not
signed up to the UUK/GuildHE Code, the code
is used as a benchmark to improve standards
and the relationship between the University as a
landlord and the student.
Student houses owned and managed by the
University do adhere to HMO licensing standards
laid down by a separate accreditation scheme
in conjunction with Hull City Council, and are
included as part of the audit process.
Go to www.thesac.org.uk and find out more about the standards you should expect your accommodation to meet.
Accommodation Office – complaints procedure
The University of Hull’s Accommodation Office
aims to provide a quality service to tenants,
applicants and members of the public.
We recognise that genuine complaints provide us
with an opportunity to improve our services.
The Accommodation Office aims to provide a
fair and accessible complaints procedure which
responds speedily to concerns and does not set
up unnecessary procedural barriers.
If you have a problem, report it promptly to the
Accommodation Office. We believe that most
minor issues are best resolved in this way. If the
problem is not resolved to your satisfaction,
however, please ask to see the office manager:
• Pam Leach – Customer Liaison Officer
Complaints are investigated in confidence.
Information is disclosed only on a ‘need-to-know’
basis.
How to make a formal complaint Complete a Complaints Form (obtainable from
the Accommodation Office or by downloading
from www.hull.ac.uk/accomm).
Please ensure that the form is signed and that your
Student ID number is included, as no action will
be taken in response to anonymous complaints.
Please return the form to
Accommodation Office
Second Floor
Student Central
University of Hull
Hull, HU6 7RX
We will acknowledge receipt of a written
complaint within three working days.
We may need to discuss your complaint with you.
If a visit or meeting is required, we will arrange an
appointment within five working days of receipt of
the complaint. We may, if appropriate, negotiate
mutually acceptable approaches and outcomes.
We will issue a full written reply to your complaint
as soon as possible and within 20 working days
of receipt of the complaint. Where there is a delay
(e.g. if we are waiting for information from a third
party), we will email you and explain the reason for
the delay. At that point we will agree with you
• a reasonable timescale for action
• how we should keep you informed
• how frequently we should update you on
progress
Final replies to complaints will give out findings
and any actions proposed.
For monitoring purposes only, all formal
complaints will be logged and a record of actions
taken will be recorded.
If, after exhausting the Accommodation Office’s
complaints procedure, you wish to take your
complaint further, please seek assistance from
the Students’ Union Advice Centre and refer to
the University’s student complaints procedure
(www.hull.ac.uk/Choose-Hull/Student-life/
Student-support). If you remain unsatisfied having
been through the University’s internal complaints
process, you have the right to contact the OIA (the
Office of the Independent Adjudicator for Higher
Education). For further information, visit www.
oiahe.org.uk.
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Visitors’ accommodation The local area
The University has two guest houses which
visitors, potential students and parents are
welcome to use.
THE SALMON GROVE GUEST HOUSE
This spacious eight-bedroomed property provides
high-standard en-suite accommodation, featuring
• six single en-suite rooms
• one twin en-suite room
• one double en-suite room
• towels in each shower room
• fully equipped kitchen/diner
• sitting room with dining table, TV
and music centre
• on-site parking
Each bedroom is furnished with a television, a
fridge, a hairdryer, facilities for making tea/coffee,
internet access and an internal telephone.
THE FERENS AVENUE GUEST HOUSE
This pleasant property provides the same standard
of accommodation as the Salmon Grove Guest
House except that bathroom facilities are shared.
It features;
• three single rooms
• one twin room
• one double room
• towels for guests
• fully equipped kitchen
• sitting room
• on-site parking
Each bedroom is furnished with a television, a
fridge, a hairdryer, facilities for making tea/coffee,
internet access and an internal telephone.
FURTHER INFORMATION
The University of Hull guest houses are available
throughout the year. Please contact the
Accommodation Office for further details.
T (01482) 466042
NEWLAND AVENUE
Newland Avenue, off Cottingham Road, is
located a few hundred yards from the University.
Its situation is excellent for students living in the
properties on Cranbrook Avenue, Auckland Avenue
and on campus, as it is a short stroll away. Students
and locals enjoy the lively, energetic environment
and the useful selection of shops, cafés and bars.
There is a Tesco Express store located at the end
of the road, near the Cottingham Road junction.
There is also a similar-sized Sainsbury’s store
located halfway down Newland Avenue. Both
stores are open from early in the morning until late
in the evening and are popular places for students
to buy their food and drink.
The other shops on Newland Avenue include
grocery stores, butchers, fishmongers, fruit and
vegetable shops and bakeries. You can buy fresh
food at competitive prices. Shops selling specialist
ingredients (for Indian or Chinese food, for
example) can also be found here.
There is a post office, and a launderette for
students who have washing or drying difficulties,
and many takeaway food outlets are located all
along the street.
For students, Newland Avenue is a great place
to go for a night out. The cafés, restaurants and
bars offer all kinds of different environments in a
relaxed atmosphere from eating and drinking to
live music and dancing.
Bus stops are situated all the way down Newland
Avenue, providing regular transport into the city
centre.
BEVERLEY ROAD
Beverley Road is a right turn at the end of
Cottingham Road, just a few yards further on than
Newland Avenue. Only a 10-minute walk from the
campus, Beverley Road is a student-oriented area
with many pubs and takeaways. At the junction of
Cottingham Road and Beverley Road, you will find
a Lidl and a Sainsbury’s supermarket.
PRINCES AVENUE
Princes Avenue is approximately a 20-minute
walk from the University and offers a more
sophisticated ambience than Newland Avenue
and Beverley Road.
There is a lively atmosphere during the day, and
at night the avenue has something for everyone.
There are various boutiques and places to eat, plus
plenty of cafés and bars.
COTTINGHAM VILLAGE
The Lawns is located in Cottingham just 3 miles
from the campus which is served by the 105 EYMS
bus service. All lawns residents are eligible for an
EYMS travel pass however they have to apply for
this themselves, a link is provided for this with your
offer of accommodation. Cottingham Village
Centre is just a 10 minute walk from the lawns or
a 2 minute bus ride. The village has an array of
coffee shops, pubs, restaurants, supermarkets,
banks and a post office as well as a number of
local shops.
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Student discipline
OFFENCES AND PENALTY TARIFFS
Depending on the seriousness of the offence, most disciplinary measures will be preceded by a verbal
warning. This decision is at the discretion of a Commercial Services staff member. At second offence
stage, a notice to quit will be served which will be held over the University-owned property for its full
term and perpetrators will not be allowed to continue for the next year in University-owned or -managed
accommodation.
Description of Offence First offence Second offence
Third offence
Covering smoke alarms (immediate charge) £50 £100 £200
Damage/misuse of fire extinguishers £30 £50 £100
Blocking fire exits/propping fire doors open £50 £100 £200
Smoking (in a no smoking area) £100 £150 £200
Noise after 11pm £30 £50 £200
Excessive noise at other times £30 £50 £100
Burning candles, oil burners or joss sticks
Use of cooking equipment in bedrooms* £50 £100 £200
Unauthorised guests £50 £100 £200
Removal and disposal of abandoned pots £20 £50 £75
Pets in accommodation £100 £150 £200
Additional heating (electric heaters etc)
Blocking fire exits (with bikes or other belongings)
£50 £100 £150
Abuse to staff Disciplinary hearing, fine and possble eviction
Use of illegal drugs Disciplinary hearing. Report to police. Possible termination of University course
Acting so as to cause distress to other students
Disciplinary Hearing, fine and possible eviction
Acting in a manner likely to cause harm to yourself and others
Disciplinary Hearing
CHARGES
All damages to property will be chargeable. There will be no preceding warning. Where a replacement is
needed, that cost will be charged. Disciplinary measures may also be put in place.
Damage to chairs Cost of replacement
Damage to furniture Cost of replacement
Extra cleaning to house £25 per room
Graffiti/stickers on door £50 plus cost of any damage caused
Key not returned £30
Room carpet has burns Cost of replacement plus fitting
Room carpet to be cleaned £25 per room
Room carpet to be replaced Cost of replacement plus fitting
Smoking in rooms Cost of redecorating & replacing furniture
Rubbish removal from exterior £25 (split between household)
Rubbish removal from kitchen £25 (split between household)
Rubbish removal from room £25
Walls damaged – holes, marks, from blu-tak etc
Cost of filling & redecoration
Blocked toilet (en suite) – for 4th callout onwards
£10
Blocked drains (en suite)(showers, sinks) – for 4th callout onwards
£10
Description of Offence First offence
* This includes kettles, coffee machines, toasters, rice cookers, fridges, freezers, slow cookers, microwaves, mini ovens, sandwich toasters, fryers and grills.
Confiscated and referred to Accommodation Misconduct
Confiscated and referred to Accommodation Misconduct
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Cleaning advisory notice procedureYour room will be inspected every four weeks by a member of commercial services
staff. Prior notice will be given of this inspection with at least 48hrs notice. Staff must
be permitted access in to your room in order to check the cleanliness and ensure
everything is working correctly.
After this insmpection is anything is found to be unsatisfactory an advisory notice will
be issued and a time will be given for a re-inspection the follwing week. if after re-
inspection the room is still found to be unsatisfactory a cleaning charge will be levied
and a member of staff will be granted overtime and will clean your room.
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Disclaimer
The information contained in this booklet is for general information only. The information is provided by the University of Hull and although we do our best to keep it up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability of the information, products or services contained in the booklet for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
We reserve the right to introduce changes to the information in the booklet, including the addition, withdrawal, re-location or restructuring of services.
Moving out checklist
WHAT YOU NEED TO DO WHEN YOU ARE LEAVING YOUR ROOM FOR THE LAST TIME:
1. Remove all of your belongings. Check your
room – don't forget the back of the door and
under the bed, as well as common areas,
kitchens, cupboards, fridge/freezers and
bathrooms.
2. Ensure that you lock your bedroom door
and the block / flat door when you leave —
remember to think of the security of others who
may still be living there.
3. RETURN YOUR KEY! Collect an envelope from
the hall reception desk.
Complete the front with your details and then
return it, with your key inside, and leave it at
your halls reception desk remember they are
open 24 hours per day, 365 days of the year.
WHAT WE WILL DO IF YOUR ROOM KEY IS RETURNED BEFORE YOUR CONTRACT END DATE:
We will clean the room and put any items that
have been left in black bags, which will be left in
the room.
The bags will be removed and disposed of at the
end of your contract at a cost to you.
WE WILL NOT REMOVE ANY ITEMS FROM YOUR ROOM UNTIL THE CONTRACT ENDS
WHAT WE WILL DO AFTER THE CONTRACT ENDS.
If your room is to be used for vacation business,
any items left in your room will be bagged up and
stored.
We will contact you at your University email
address, to tell you that you have left things and
we will give you a deadline for you to respond
by, after which your items will be removed and
disposed of at a cost to you.
44 | www.hull.ac.uk/accomm University of Hull Student Living | 45
University accomodation rulesThe University Accommodation Rules set out
the types of behaviour that would constitute
misconduct in university accommodation.
The definition of misconduct and further details
and definitions of the types of penalties are
contained within the University Accommodation
Misconduct Procedure. Students should
make themselves familiar with the University
Accommodation Misconduct Procedure, which
governs the process for dealing with a breach of
these University Accommodation Rules.
The University Accommodation Rules apply to all
registered students living in, visiting, or using the
facilities of university residential accommodation,
owned or managed by the University of Hull
and properties which are part of a Nomination
Agreement and/or Head Lease portfolio. This
includes students who have suspended their
studies at the University of Hull and those who
have completed their studies but are yet to
graduate from the University of Hull. Students will
be held responsible for the behavior of any person
they permit to enter a residence. In addition this
includes residents who are not a Student of the
University but resident under the auspices of a
commercial agreement between the University
and a partner.
The list below is indicative (but not exhaustive)
of the type of behaviour that would constitute
misconduct in university accommodation, and the
likely penalties associated with such behaviours.
One or more sanctions may be issued for any
given offence.
The categories of offence outlined below are to be
used by Student Misconduct Officer/Case Officers
as guidance for directing proceedings under the
aforementioned procedure.
The University Accommodation Misconduct
Procedure contains processes for dealing with
cases of category A, B and C misconduct.
Although the University will determine the level
of misconduct alleged to have been committed,
the table below indicates the likely classification of
misconduct; with examples of misconduct likely
to be regarded as more minor, being classified as a
Category A offence, ranging up to the most serious
acts of accommodation misconduct falling within
the Category C classification.
It should be noted that there will be instances
when certain behaviours which would usually be
considered to be minor are in fact very serious
and will require a more serious penalty. There will
also be instances when certain behaviours which
would usually be considered to be serious are
in fact more minor and will require a less serious
penalty. The Student Misconduct Officer/Case
Officer, and other University staff, as outlined
within the University Accommodation Misconduct
Procedure, will determine the category of the
offence and the level of investigation required, in
accordance with the procedure.
Multiple or repeated incidents of misconduct may
be more serious than a single act of misconduct
and previous findings may be taken into account
when determining what penalty should be
imposed.
Category of Offence University Accommodation Rules Penalties
Category A:
This type of
misconduct would
normally be
resolved via the
process of:
Informal
resolution, unless
the misconduct
is coupled with
other Category B &
C offences and/or
three Strikes have
been issued.
Failure to abide by the following rules would
normally be investigated / resolved as a Category
A offence under the University Accommodation
Misconduct Procedure:
1. Keep the room and its contents clean and tidy,
or leaving them in such condition at the end of the
licence period*;
2. Keep the communal areas/kitchen and
equipment provided by the university clean and
tidy at all times*;
3. Do not bring in more equipment or luggage
than can be reasonably stored within the room;
4. Do not affix pictures, posters or anything
else which may cause offence anywhere in the
residence and/or in a manner which causes
damage to wallpaper, plasterwork, woodwork or
furniture*;
5. Do not affix/place flags in a position so that they
are visible from outside the residence
6. Do not affix additional aerials, computer
connection points, or satellite signal receiving
dishes;
7. Do not remove university property from the
residence;
8. Do not undertake any act which would damage
or litter the grounds, gardens and pathways around
the residence*;
9. Take out litter on a regular basis and place in the
bins provided*;
Front line staff
may undertake the
following by way of
informal resolution:
• Words of advice
to one or more
parties
• Issuing a reminder
of the university
accommodation
rules
• Voluntary Flatmate/
House Agreement
• Requirement to
pay cost incurred
as a result of
misconduct (upto
the value of £250)
• Creation of a
no-alcohol or no
music zone in
communal areas
for a defined period
as deemed fair
and proportionate,
for example; in
cases of parties
in communal
kitchens
Accommodation rules
46 | www.hull.ac.uk/accomm University of Hull Student Living | 47
Category A:
This type of
misconduct would
normally be
resolved via the
process of:
Informal
resolution, unless
the misconduct
is coupled with
other Category B &
C offences and/or
three Strikes have
been issued.
10. Do not impede university staff or any other
staff performing services at the accommodation
in the performance of their duties; Comply with all
instructions or reasonable requests issued by staff
(e.g. failing to produce ID card);
11. Behave in a respectful, considerate way toward
fellow residents, neighbours, staff and guests;
12. Ensure that noise is kept at a level which does
not reasonably cause a disturbance to others
at any time, in particular do not make excessive
noise outside the room or allow excessive noise
to emanate from the room between 11.00 pm
and 7.00 am (especially around any examination/
dissertation write-up periods);
13. Do not undertake any behaviour which may
cause or is capable of causing , annoyance or
nuisance to any other person in the locality of the
university owned accommodation; this includes
members of the public for example local school
students;
14. Do not wilfully or negligently deface or
damage the property of the university*.
15. Observe designated no-smoking areas on the
grounds outside university accommodation and
where provided use designated smoking areas;
16. Declare all guests staying one or more nights
in the residence
17. Where a visitors record book is in operation
ensure all visitors to the residence are signed in
and out
18. Do not sleep in communal areas where this
may cause or is capable of causing nuisance and
annoyance to other house/flatmates
• Restorative
Practice, Mediation
or Conciliation
reaching a
written outcome
agreement, where
the staff member
has received
relevant/sufficient
training and feels
able to carry this
out effectively
• Irrespective of
the method
of Informal
Resolution chosen
the member of
Front Line staff
should also issue
a strike and notify
the Student
Misconduct
Officer of this in
order that they
may send written
confirmation of the
strike and keep a
central record.
• If a student is
issued three strikes
in the course of
their contract,
then they will
be referred for
investigation as
a ‘Category B’
offence.
Accommodation rules
Category A:
This type of
misconduct would
normally be
resolved via the
process of:
Informal
resolution, unless
the misconduct
is coupled with
other Category B &
C offences and/or
three Strikes have
been issued.
19. Where parking is provided at university
accommodation ensure that car registration details
are provided to the site manager or where a permit
system is in operation ensure this is displayed and
that you and your visitors park within the marked
bays only and/or do not park in disabled bays
unless they are a blue badge holder and this is
clearly displayed.
20. Do not carry out any maintenance or
repair work on any motor vehicle without prior
permission
21. Attend fire safety training and be familiar with
the fire evacuation plan for the residence;
22. Be familiar with the fire escapes and fire
regulations which are posted in the room and
communal areas and co-operate with the
university in observing such regulations, in
particular by informing the Accommodation
Office, Site Management Team, of any defects in
fire equipment which pose a risk to health and
safety;
23. Do not use any unauthorised form of
additional room heating or interfere with any
electrical installation;
24. Do not use cooking equipment in your room;
including alcohol brewing kits;
25. Do not use more than one four-gang trailing
socket from which no more than four appliances
may be operated within the safe loading limit of
the circuit;
26. Do not bring into the residence additional
heavy or bulky furniture, bicycles or anything
which in the university's opinion is or may become
a hazard;
48 | www.hull.ac.uk/accomm University of Hull Student Living | 49
Category A:
This type of
misconduct would
normally be
resolved via the
process of:
Informal
resolution, unless
the misconduct
is coupled with
other Category B &
C offences and/or
three Strikes have
been issued.
27. Do not keep any large/bulky equipment in the
communal areas without the express permission of
university accommodation staff
28. Ensure that keys/swipe cards and/or electronic
door lock codes issued for entrance/room doors
of the residence are kept secure and used only by
you;
29. Take appropriate steps to ensure the security
of the residence and the room at all times e.g. do
not leave any ground floor windows open when a
room (including the kitchen) is unoccupied;
30. Report any unauthorised persons to
appropriate university staff;
31. Do not misuse or make unauthorised use of
university accommodation premises or items of
property, including IT or safety equipment;
32. Do not take property belonging to another
student without permission
33. Do not enter another students residence
without permission
* Students living in, visiting or using the facilities
will also be expected to pay for any damages,
repairs or additional cleaning needed that occur
as a result of a breach of any relevant rules. Any
conduct resulting in £250 or less in charges will
be handled as a Category A offence and any
conduct resulting in more than £250 will be
handled as a Category B offence
Accommodation rulesCategory of Offence University Accommodation Rules Penalties
Category B:
This type of
misconduct
would normally be
resolved via
Misconduct
Investigation.
A Case Officer
must first consider
whether informal
resolution might
be appropriate
and, if so, explore
this with the
parties concerned.
Failure to abide by the following rules would
normally be investigated / resolved as a Category
B offence under the University Accommodation
Misconduct Procedure:
34. Failure to comply with immediate
precautionary action taken by Front Line Staff
35. Failure to engage in, or comply with Informal
Resolution Action deemed appropriate by Front
Line Staff
36. Do not commit fraud, deceit, falsification of
documents, deception or dishonesty in relation to
university accommodation, or staff, students in the
context of university accommodation;
37. Do not make false, frivolous, malicious or
vexatious complaints or comments regarding
university students or tenants/staff within university
accommodation;
38. Do not behave in a way likely to cause injury to
any person or to impair safety;
39. Take reasonable care for your own health and
safety and that of others who may be affected by
any act or omission.
40. Do not throw items from balconies and/or
windows
41. Do not interfere with fire notices, doors or
equipment provided to detect or fight fire, or
interfere with or obstruct fire exits in the residence;
42. Do not smoke, including vaping within
university accommodation;
Following a
Misconduct
Investigation, the
following penalties
may be imposed by
Student Misconduct
Officer/ Case
Officers in the event
that the allegation
of misconduct is
proven:
• Accommodation
Behaviour
Agreement;
• Absolute
discharge;
• Attendance
on course or
programme at cost
to student;
• Requirement to
pay cost incurred
as a result of
misconduct
• Deferred penalty;
• Fine;
• Final warning;
• Flat / house mate
agreement;
50 | www.hull.ac.uk/accomm University of Hull Student Living | 51
Category B:
This type of
misconduct
would normally
be resolved via
Misconduct
Investigation.
A Case Officer
must first consider
whether informal
resolution might
be appropriate
and, if so, explore
this with the
parties concerned.
43. Do not use candles, oil burners or joss sticks in
the residence/room/communal areas.
44. Do not keep animals of any description
(seeing/hearing assistance dogs are permitted
with prior notice);
45. Do not engage in riotous, violent, indecent,
disorderly, threatening or offensive behaviour or
language (whether expressed orally, in writing or
electronically) including harassment, intimidation
and/or bullying of any person both within
university accommodation and the surrounding
grounds*;
46. Do not photograph or record any other
person without their permission including audio
and visual recordings, and/or do not use any such
photographs and/or recordings for the purpose of
harassment
47. Do not conduct yourself in a manner which
unjustifiably infringes freedom of thought or
expression within university accommodation;
48. Do not use university accommodation for
commercial purposes
49. Do not engage in alcohol related nuisance,
for example; shouting, using foul and abusive
language or displaying threatening behaviour
whilst under the influence of alcohol
50. Do not keep in the residence any items
deemed consistent with the use of controlled
substances, including but not limited to; bongs,
rollers, grinders and pipes
51. Do not be under the influence of controlled
substances including legal highs and non-
prescribed drugs
• Letter of apology/
restorative
communication
• A written caution.
This may also
require the student
to have no or
restricted contact
with a specified
person and/or
to cease specific
actions/activities
(for example
playing of loud
music)
Accommodation rules
Category B:
This type of
misconduct
would normally be
resolved via
Misconduct
Investigation.
A Case Officer
must first consider
whether informal
resolution might
be appropriate
and, if so, explore
this with the
parties concerned.
52. Do not bring, or use another person to bring,
into the residence any controlled substance
including legal highs or non-prescribed drugs, or
hazardous substance (including nitrous oxide) of
any kind;
*Students living in, visiting or using the facilities
will also be expected to pay for any damages,
repairs or additional cleaning needed that occur
as a result of a breach of any relevant rules. Any
conduct resulting in more than £250 in charges
will be handled as a Category B offence.
52 | www.hull.ac.uk/accomm University of Hull Student Living | 53
Accommodation rulesCategory of Offence University Accommodation Rules Penalties
Category C:
This type of
misconduct
would normally
be referred to
the University’s
Student
Disciplinary
Regulations
or Regulations
governing
Professional
Unsuitability
and Professional
Misconduct.
An
Accommodation
Misconduct Panel
may be convened
upon completion
of proceedings of
any investigation
under the
associated
university
procedures
to determine
whether a
penalty should
be issued under
the University
Accommodation
Misconduct
Procedure.
Failure to abide by the following rules would
normally be investigated / resolved as a Category
C offence under the University Accommodation
Misconduct Procedure:
53. Failure to comply with Precautionary Action
taken by Student Misconduct Officer/Case Officer,
including breach of an accommodation behaviour
agreement
54. Failure to comply with a penalty issued under
this procedure by a Student Misconduct Officer/
Case Officer/Panel, including breach of an
accommodation behaviour agreement
55. Do not bring into the residence, any firearm
(including imitation/model/BB guns), illegal
knife, blades, club, sword, slingshots or any other
weapon which may be hazardous to the health
and safety of university staff and students. Where
students are a member of an ‘Airsoft’ group/club
(or similar) and students wish to keep an ‘Airsoft’
gun/rifle (or similar) in university accommodation,
the student should apply for a permit before
bringing said gun/rifle into accommodation. The
decision to issue the permit will be at the sole
discretion of accommodation staff as will the
decision to revoke any such permit.
56. Do not be in possession of a quantity of
controlled substance including legal highs or non-
prescribed drugs and/or paraphernalia which is
deemed consistent with intent to supply;
57. Do not undertake any activity related to the
supply and or cultivation of controlled substances,
including legal highs and non-prescribed drugs;
58. Do not engage in physical violence towards
any other person
Penalties available to
an Accommodation
Misconduct Panel
include all penalties
available for B
offences, in addition
to:
• Temporary or
permanent
exclusion from all
or part of university
accommodation;
• Termination of
Accommodation
Contract.
Category C:
This type of
misconduct
would normally
be referred to
the University’s
Student
Disciplinary
Regulations
or Regulations
governing
Professional
Unsuitability
and Professional
Misconduct.
An
Accommodation
Misconduct Panel
may be convened
upon completion
of proceedings of
any investigation
under the
associated
university
procedures
to determine
whether a
penalty should
be issued under
the University
Accommodation
Misconduct
Procedure.
59. Do not perpetrate domestic abuse including
physical, emotional, financial or otherwise
60. Do not engage in sexual misconduct including
but not limited to engaging or attempting to
engage in sexual intercourse or act without
consent, taking or sharing private sexual
materials of another person without consent,
inappropriately showing sexual organs
61. Do not engage in any conduct with/or
towards minors in the locality of university
owned accommodation that may be deemed
inappropriate and/or harmful in any way
62. Do not harass, victimise or discriminate against
any person on any grounds, in particular; age;
disability; gender reassignment; marriage and
civil partnership; pregnancy and maternity; race,
religion and belief, sex; or sexual orientation.
Other instances which might constitute Category C misconduct:
A Category C investigation may also be imposed
should a further allegation of misconduct in
university accommodation be made, if that
student has already been issued with a ‘Final
Warning ’under the University Accommodation
Misconduct Procedure in relation to previous
misconduct.