STUDENT-LEAD EVALUATION OF A NEW WORKPLACE CONCEPT IN AN ACADEMIC ENVIRONMENT
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Transcript of STUDENT-LEAD EVALUATION OF A NEW WORKPLACE CONCEPT IN AN ACADEMIC ENVIRONMENT
Dr. Pieter C. le RouxLecturer, Corporate Real Estate Management
Faculty of International Real Estate & Facility Management
NHTV Breda University of Applied Sciences
STUDENT-LEAD EVALUATION
OF A NEW WORKPLACE CONCEPT IN AN
ACADEMIC ENVIRONMENT
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European Real Estate Society (ERES) 2014
21st Annual Conference, Bucharest, Romania, June 25th – 28th
Theme A: Asset, Property & Facility Management Session: A-2
NHTV@Work evaluation study
Involved parties
• NHTV:– 2FM-CREM fast track students– Pieter le Roux (Theme
Manager)
– Mr. Wim Janssen (Commissioner)
• Hospitality Design:– Marco Verhoef
(Concept developer)
– Rick Steinman(Concept developer)
• Project evaluation:– Pieter le Roux (NHTV)
– Wim Janssen (NHTV)
– Steve Lockwood (IFMA)
– Thomas Wehrmüller (ZHAW)3
European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
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Programme Content
1. Theoretical premise
1-1. BPE Process Model
1-2. POE Process Model
1-3. AC-Model
2. Research methodology
2-1. Level 1: Indicative-level POE
2-2. Level 2: Investigative-level POE
2-3. Level 3: Diagnostic-level POE
3. Programme assessment4
European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
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1. Theoretical premise
1-1. BPE Process Model
• Positioning the research in terms of Post-Occupancy evaluation (POE)
Preiser, W., Schramm, U. (2002) "Intelligent office building performance evaluation", Facilities, Vol. 20 (7/8), pp.279-287.
European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
1. Theoretical premise
1-2. Post-Occupancy Evaluation (POE) Process Model
• 3 levels of inquiry
Preiser, W., Schramm, U. (2002) "Intelligent office building performance evaluation", Facilities, Vol. 20 (7/8), pp.279-287.
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European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
1. Theoretical premise
1-2. Post-Occupancy Evaluation (POE) Process Model
• 3 levels of inquiry
• 9 performance criteria (in order of importance):
1. Health
2. Safety
3. Security
4. Function
5. Efficiency
6. Work flow
7. Psychological performance
8. Social performance
9. Cultural performance
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European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
1. Theoretical premise
1-3. Accommodation-Choice model (AC-Model)
• Process model:– Decision-making on organisational
accommodation
• Translating goals and ambitions for/with new work environments to conceptual choices
Voordt, T., van der, Ikiz-Koppejan, Y., Gosselink, A. (2011). “An organization-centered Accommodation Choice Model”, in Enhancing Building Performance (eds. Shauna Mallory-Hill, Wolfgang P. E. Preiser, Christopher G. Watson), pp. 213-222.
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European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
2. Research methodology
RESEARCH MATRIX
Indicative-level POE
Investigative-level POE
Diagnostic-level POE
Desk research
Questionnaire
Observations
Interviews
AC-
Model Process
steps
Why start this project? / The research problem. ● ○ ○ ○ ○ x
Collecting & analysing data on the current situation
● ● ● ● ● x
Determine the intentions ○ ● ○ ○ ○ x
Conceptual choices ○ ● ○ ○ ○ x
Design & implementation ○ ● ○ ○ ○ x
Results ○ ● ● ● ● ◌
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● Primary source
○ Secondary source
◌ Outcome (tbd)
x Not addressed
European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
2-1. Level 1: Indicative-level POE
What is the problem?
• AC-Model: Step 1– Collecting & analysing data:
– NHTV@Work:• Workplace concept as
implemented in the SIB-Staff Room has to be evaluated.
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European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
2-1. Level 1: Indicative-level POE
What is the problem?
• AC-Model: Step 1– Collecting & analysing data:
– The NHTV@Work:• Workplace concept as
implemented in the Sibeliuslaan Staff Room has to be evaluated.
Research question
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What is the level of satisfaction amongst staff members regarding the
current work environment and the thereby provided
experience?
European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
2-1. Level 1: Indicative-level POE
Walkthrough & orientation
• Visual observation• Correctness of the layout
on plan• Determine the number of
types of different workspaces provided
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European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
Types of workplaces Number
Standard workspaces 27
Management workspaces 2
Flex-work spaces 22
Concentration spaces 13
Total: 64
2-1. Level 1: Indicative-level POE
Walkthrough & orientation
• Visual observation• Correctness of the layout
on plan• Determine the number of
types of different workspaces provided
Walkthrough & orientation
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Start
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European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
Types of workplaces Number
Standard workspaces 27
Management workspaces 2
Flex-work spaces 22
Concentration spaces 13
Total: 64
2-2. Level 2: Investigative-level POE
a) Desk research
• AC-Model: Step 1– Collecting & analysing data:
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European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
2-2. Level 2: Investigative-level POE
a) Desk research
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European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
• AC-Model: Step 1– Collecting & analysing data:
• NHTV Vision & Mission:– Regarding NHTV@Work
• Document analysis:– Progress reports of workshops,
etc. • Current situation SIB Staff Room:
– Research by méét (2012)
2-2. Level 2: Investigative-level POE
a) Desk research
• NHTV@Work:
– Principles of NWoW– Focuses on work processes &
the mobility of employees
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European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
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2-2. Level 2: Investigative-level POE
a) Desk research
• AC-Model: Step 2– Determining goals &
ambitions:
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European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
2-2. Level 2: Investigative-level POE
a) Desk research
• AC-Model: Step 2– Determining goals &
ambitions:
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• Creating flexibility• Improving support for
workplace activities• Diversity of workspace
settings• Improved ergonomics• Upgrading ICT• Improving acoustics• Changing employee
behaviour
European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
2-2. Level 2: Investigative-level POE
a) Desk research
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European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
2-2. Level 2: Investigative-level POE
b) Questionnaire
• Developed by students
• Primary input:– Organisational goals &
ambitions (AC-Model Step 2)
• Guidance:– NHTV– HD
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European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
2-2. Level 2: Investigative-level POE
b) Questionnaire
• Developed by students
• Primary input:– Organisational goals &
ambitions (AC-Model Step 2)
• Guidance:– NHTV– HD
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• Two weeks• n = 94 employees• Required response:
• 95% (n = 85)• Actual response:
• 57,4% (n = 54)• Focus of analysis:
• Aspects of (dis)satisfaction
• Input for further fine-tuning NHTV@Work
European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
2-2. Level 2: Investigative-level POE
b) Questionnaire
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European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
2-2. Level 2: Investigative-level POE
c) Observations
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European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
2-2. Level 2: Investigative-level POE
c) Observations
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Vacant, in-use or reserved
“Fixed” flex-spaces
The “musical chairs”
phenomenon
Quick-meets & discussions
Clean desk policy
Behaviour: Actual vs.
intended use
European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
2-2. Level 2: Investigative-level POE
d) Interviews
• Developed by students
• Primary input:– Organisational goals &
ambitions (AC-Model Step 2)– Outcomes questionnaire
analysis– Outcomes observations
Ability to concentrate
Communication about
NHTV@Work
Noise Behaviour: Actual vs.
intended use
Clean desk policy
(Dis)satisfaction with
NHTV@Work
Indoor climate
European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
2-3. Level 3: Diagnostic level POE
a) Conclusions & Recommendations
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European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
• AC-Model: Step 3:– Making conceptual choices:
• Concentration • Acoustics • Meeting areas • Functional diversity• ICT• Indoor climate • NHTV@Work (general)
Dr. Pieter C. le RouxLecturer, Corporate Real Estate Management
Thank you
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European Real Estate Society (ERES) 2014
21st Annual Conference, Bucharest, Romania, June 25th – 28th