Student Handbook - Westgate Community Initiatives … Handbook Location: R:\WCIG\Intranet\Training...

$: Student Handbook - Westgate Community Initiatives … Handbook Location: R:\WCIG\Intranet\Training Services\Documents\Student Handbook Date authorised by Management: 22/09/2017 TRG_DOC015$
Student

Handbook

WCIG (TOID 4185)

Student Handbook Location: R:\WCIG\Intranet\Training Services\Documents\Student Handbook Date authorised by Management: 22/09/2017

TRG_DOC015 Version: 12

i

Contact Us

We have 9 offices located around Melbourne and Geelong

WCIG Postal Address

PO Box 2182

Footscray, VIC 3011

WCIG Head Office

4-8 Parker Street

Footscray VIC 3011

Phone: (03) 9689 3437

Corio

Unit 1001, Corio Shopping Centre,

Bacchus Marsh Road

Corio Victoria 3214

Phone: (03) 5245 3008

Footscray

Office 2, Level 1 Cnr Albert & Paisley

Streets

Footscray Victoria 3011

Phone: (03) 9689 3437

Geelong

Level 2, 65 Brougham Street

Geelong Victoria 3220

Phone: (03) 5249 5855

Melton

51 Bakery Square

Melton Victoria 3337

Phone: (03) 9743 0189

St Albans

352 Main Road West

St Albans Victoria 3021

Phone: (03) 9364 6199

Sunshine

Shop 2, 27-35 Clarke Street

Sunshine Victoria 3020

Phone: (03) 9311 9411

Werribee

Suite 10, Level 1, 75 Watton Street

Werribee Victoria 3030

Phone: (03) 9731 0477

If you require the contact details for any Training Services staff, please email

[email protected]



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WCIG Vision Statement

WCIG VISION

Workforce participation for all.

WCIG MISSION

Creating futures through workforce participation for people experiencing disadvantage.

WCIG VALUES

These are the things we value and aspire to in our work:

Relationships

that embrace dignity, community and mutual respect

Optimism

that is lived out in positive attitudes about people and expectations of success and growth

Innovation

including creativity, responsiveness, risk taking and flexibility

Diversity

that acknowledges differences and appreciates the diverse needs and skills of each person

Advocacy

that makes us socially pro-active for the disadvantaged

Staff

who are committed to the goals of the organisation and their own development



iii

Welcome to WCIG

Westgate Community Initiatives Group Inc (WCIG) is committed to affirming the dignity of all

people and the right of every individual to a meaningful role in society. As a public

benevolent institution, WCIG seeks to directly relieve the poverty, distress, suffering and

helplessness caused by unemployment.

WCIG is a non-profit organisation and all money and resources received or generated by the

organisation, or by any of its projects will be used for the furthering of its aims, and not for

the pecuniary profit of its members.

With offices located in Melbourne’s west and northern suburbs, WCIG Training Services is

dedicated to working with people who experience barriers to employment. Our training

services aim to re-skill individuals to improve their access to the workforce, improving their

career and employment prospects.

WCIG Training Services delivers relevant and innovative training from Certificate l through to

Certificate IV level. We are committed to skilling people in areas of demand. This is achieved

through ongoing consultation with industry stakeholders and the delivery of training that

meets, and exceeds, industry standards. We deliver, assess and award nationally

recognised qualifications.

We offer tailored, high quality training solutions designed to assist young people, mature

aged people, those returning to work after a significant absence from the workforce, and

people with a disability. This is complemented by our flexible course delivery options, which

includes an e-learning option for some courses. We encourage people living with disability to

access government subsidised training.

Our courses and training are delivered by qualified facilitators who have extensive

experience in their area of specialisation. At WCIG we have a strong commitment to keeping

class sizes to a minimum to be able to engage on an individual basis and deliver training in a

manner that meets individual learning needs. This enables us to provide a service of the

highest standard that continually meets both our clients’ needs and their expectations.

WCIG is a Registered Training Organisation (RTO), TOID 4185. It meets the requirements

of the Essential Conditions and Standards of the Australian Quality Training Framework

(AQTF) and is registered with the Victorian Registration and Qualifications Authority (VRQA)

as part of the Vocational Education and Training (VET) Quality Framework. This VET

Quality Framework is aimed at achieving greater national consistency in the way

providers are registered and monitored and in how standards in the vocational

education and training (VET) sector are enforced.

Thank you for choosing WCIG as your training organisation. We trust you will enjoy your

learning experience.

For over twenty years, WCIG has assisted people on the journey to new horizons.

Now, it is your turn.

Let us know how we can make the experience even better!



iv

Contents

Introduction ........................................................................................................................... 7

Accredited Courses ........................................................................................................... 8

SEE Program .................................................................................................................... 8

ACFE Courses .................................................................................................................. 9

Job Seeker Workshops ..................................................................................................... 9

Blue Print Workshops ........................................................................................................ 9

Student Support Services ................................................................................................... 10

Privacy ................................................................................................................................ 10

Accessing Personal Records .............................................................................................. 10

Application Process ............................................................................................................. 11

Application Process ......................................................................................................... 11

Information sessions ........................................................................................................ 11

Pre-training Reviews ....................................................................................................... 11

Training Plans ................................................................................................................. 12

Recognition of Prior Learning (RPL) ................................................................................ 12

National Recognition (Credit Transfer)............................................................................. 12

Eligibility for Government Subsidised Training ................................................................. 12

Important information about eligibility .............................................................................. 12

Fees and Charges .............................................................................................................. 13

Statement of Fees ........................................................................................................... 13

Payment Plans ................................................................................................................ 13

Refund Procedure ........................................................................................................... 13

Refund calculation ........................................................................................................... 13

General concessions ....................................................................................................... 14

Unique Student Identifier ..................................................................................................... 14

Traineeships/Apprenticeships ............................................................................................. 14

Practical Placements ....................................................................................................... 14

Working With Children Checks & National Police Checks ............................................... 15

Pathways ............................................................................................................................ 15

Vocational Pathways: ...................................................................................................... 15

Academic Pathway: ......................................................................................................... 15

Occupational Pathway: .................................................................................................... 15

Training General Information ............................................................................................... 16

Course Materials & Training Plan .................................................................................... 16

Outcomes for Students ....................................................................................................... 16



v

Trainer Responsibilities ....................................................................................................... 17

Certification ......................................................................................................................... 17

Certificates ...................................................................................................................... 17

Statements of Attainment ................................................................................................ 17

Employability Skills .......................................................................................................... 18

Assessment ..................................................................................................................... 18

Assessment Outcomes .................................................................................................... 18

Assessment Task Due Dates .......................................................................................... 19

Assessment Methods ...................................................................................................... 19

Assessment Notification .................................................................................................. 19

Assessor Responsibilities ................................................................................................ 19

Extensions ....................................................................................................................... 20

Non-completion of Assessments ..................................................................................... 20

Assessment Task Copies ................................................................................................ 20

Assessment Appeals ....................................................................................................... 20

Cheating, Collusion and Plagiarism ..................................................................................... 21

Student Files and Access to Information ............................................................................. 22

Legislation, Regulations and Standards ........................................................................... 22

Student Feedback ............................................................................................................... 22

Surveys of Students ........................................................................................................ 23

Student Support............................................................................................................... 23

Student Behaviour............................................................................................................... 24

Student Code of Conduct .................................................................................................... 25

Goals ............................................................................................................................... 25

Student Rights and Responsibilities .................................................................................... 25

Classroom Conduct ............................................................................................................ 25

Attendance / Good Time Keeping .................................................................................... 26

Compliments, Complaints and Appeals ............................................................................... 26

Appeals ............................................................................................................................... 27



Page 7 of 27

Introduction Welcome to WCIG and the Vocational Education and Training (VET) Sector.

WCIG is a Registered Training Organisation (RTO). An RTO ensures that you are

learning with an organisation that complies with the Education and Training Reform Act

2006 and several other Victorian legislations that protect your privacy and

confidentiality, your safety and the way you are treated during your learning program

with WCIG. In addition to the Victorian legislation, WCIG complies with relevant

Commonwealth legislation.

All of this means you will be treated fairly during your enrolment and that your health,

safety and well-being are considered. If you would like more information on the

legislation that WCIG RTO operates under contact the Training Coordinator.

Being an RTO ensures that all learners will be able to participate in quality programs

that lead to usable skills and knowledge in the real world. WCIG specialises in skilling

individuals to enhance their ability to enter or re-enter the workforce and/or sustain

employment.

RTOs deliver qualifications, courses and units of competence that fall under the Australian

Qualifications Framework (AQF). The AQF is the national policy for regulated qualifications

in Australian education and training. It incorporates the qualifications from each education

and training sector into a single comprehensive national qualifications framework. The AQF

was first introduced in 1995 to underpin the national system of qualifications in Australia

encompassing higher education, vocational education and training and schools.

If you would like more information on the AQF contact the Training Coordinator.

WCIG complies with the VET Quality Framework. This Framework comprises:

the Standards for National VET Regulator (NVR) Registered Training

Organisations

the Fit and Proper Person Requirements

the Financial Viability Risk Assessment Requirements

the Data Provision Requirements, and

the Australian Qualifications Framework.

Our students are serviced on an individual basis by tailoring training to meet their individual

learning and employability needs. WCIG student groups include:

Young people aged 15 – 24

Indigenous people

Parents returning to work

Over 45 year olds

People with a psychiatric, physical and/or sensory disability, injury or illness

entering or re-entering the workplace

People changing their desired career path

People currently working in specific industries and wanting to up skill

Various community groups and organisations



Page 8 of 27

Accredited courses offered by WCIG are either subsidised by government funding or are

charged as fee for service. WCIG is registered with the Victorian Registration and

Qualifications Authority (VRQA) to deliver, assess and award Australian nationally accredited

qualifications. The qualifications offered by WCIG are recorded on its scope of registration

via www.training.gov.au

WCIG Training Services provides both Government Funded* and full fee paying places in a

range of Certificate I to Certificate III Nationally Accredited courses and short courses.

WCIG Training Services is a LearnLocal provider, runs non-accredited training and

workshops through ACFE funding. As well as Fee for Service courses:

Mental Health First Aid,

ASIST (Applied Suicide Intervention Skills Training),

Negotiation & Crisis intervention (Conflict Resolution)

BluePrint Workshops

Accredited Courses Eligibility: Basic Eligibility Requirements are as follows for Government Funded

education/courses:

an Australian citizen;

a holder of a permanent visa; or

a New Zealand citizen

enrolling and commencing training in a course or qualification provided by the

Training Provider between the Commencement Date and 31 December 2017

inclusive

NOTE: Further conditions apply – please contact a Training Services team member.

Current Accredited Course List:

CHC30013 Certificate III in Early Childhood Education and Care

CHC33015 Certificate III in Individual Support

CPP20611 Certificate II in Cleaning Operations

HLTAID003 Provide First Aid (short course)

22250VIC Certificate I in EAL (English as an Additional Language)

22251VIC Certificate II in EAL (English as an Additional Language)

22253VIC Certificate III in EAL (English as an Additional Language)

SEE Program General Program – Flemington and Roxbugh Park

Youth Program – Ascot Vale

The Skills for Education and Employment (SEE) program provides language, literacy and

numeracy training to eligible job seekers, to help them to participate more effectively in

training or in the labour force.

The program caters for job seeker groups with literacy and/or numeracy training needs

including Aboriginal and Torres Strait Islanders, youth, people with disabilities, mature aged

people, and job seekers from culturally and linguistically diverse backgrounds.



Page 9 of 27

ACFE Courses Pre-accredited programs are short modular courses designed for learners to gain confidence

and skills. They focus on creating pathways to nationally accredited training or employment.

Employment Skills - Training in basic skills to support work or further learning, such

as communications, teamwork and problem solving, job search skills.

Vocational Programs - Vocational education that assists people with skills acquisition

required for specific occupations to start work, return to work or to change jobs.

Adult Literacy and Numeracy - Training in literacy and numeracy skills including

teaching English language to people from culturally and linguistically diverse

backgrounds, for example English as an Additional Language (EAL).

Current ACFE Course List:

ACEBEGCOM Basic Skills for Information, Digital Media and Technology

17ACESTEPCOM Gain basic skills for operating information technology to step

forward for work

ACEVOCCSS Introduction to Community services (HACC, Aged care and Child

Care)

ACEBEGLLN Language, Literacy and Numeracy for further study and work

Stepping Forward for Work

Workplace Immersion for Workplace Readiness

Asylum Seeker Language, Literacy and Numeracy Program - Building The Bridge for

Further Study & Employment

Asylum Seeker Learning Plan Program

Job Seeker Workshops This course is an employability skills program looking to break down barriers to employment

and further education and training. Throughout this course learners will exercise

employability skills such as interview techniques, reverse marketing and personalised action

plans. Learners will gain the essential knowledge to be confident in seeking employment

and pathways into further education.

The course is 3-5 day program topics covered

Motivation Self Esteem, Presentation and Employer Expectations

Interview Technique and Mock Interviews

Approaching Employers, Cold Calling and Reverse Marketing

Blue Print Workshops The BluePrint Workshops are 5 independent 3 hour workshops which are designed to teach

participants skills in the following areas

Cooking on a Budget

Health and Happiness



Page 10 of 27

Squeaky Clean

Independent Living

Skilled Up

Student Support Services WCIG is located in areas with multiple support services available. All sites offer access to

additional learning support by our qualified trainers and assessors. Please discuss this with

your trainer or assessor if you feel you would benefit from additional support. Alternatively,

you may contact the Training Coordinator to arrange this service.

Referral to WCIG in-house employment services is available to all students as is

participation in WCIG mental health programs.

For students who may experience language, literacy or numeracy difficulties WCIG will make

referrals to external support providers.

The Metro West training location is close to local shopping, a medical centre, chemist and

other health care providers. It provides access for students with disabilities by lift and

escalator. Public transport is available to all training sites and car parking is available close

by.

All training venues are secure. Evening classes are scheduled only at selected sites to

ensure student safety. If you have any questions regarding the services available at a

training location contact WCIG Training Services on (03) 9689 3437 or

[email protected]

Privacy The Privacy & Data Protection Act 2014 sets out Information Privacy Principles which

must be observed by organisations, such as WCIG, that hold personal information.

Information disclosed to the agency/organisation, its employees and agents must be in

accordance with the requirements of the Privacy Principles.

WCIG Training Services Privacy Policy provides information about the collection, and use of,

personal information. All information is stored in a secure storage system and is kept by

WCIG for up to but not beyond the mandated period after which time it will be destroyed.

Students may seek to access their own personal records kept on their behalf.

Accessing Personal Records Information on individual students is collected according to the requirements of the AQTF

Essential Conditions and Standards for Continuing Registration, and the Department of

Education and Training (Victoria) and is securely maintained in individual student files. A

student may access their own individual file. The process for gaining access to the file is to

submit a written request to the Training Manager to arrange access time. The student is to

ensure that they bring documentation that includes a photo that identifies them as the WCIG

student associated with the file. The Training Manager is to take a photocopy of the

identification documentation and to record on the front of the files the date and time the file

has been accessed.



Page 11 of 27

Application Process Five Simple Steps to Enrol - The enrolment process has 5 simple steps

Step 1 - Register your interest

You can get further information from the Coordinator or attend an Information Session

Step 2 - Undertake a pre-training review

Step 3 - Complete the WCIG Enrolment Form

Step 4 - Check your eligibility for Government Subisidised Training – Finalise Fees &

Charges

You are given a Statement of Fees and make arrangements for payment

Step 5 - Commence the training program!!

The following information explains aspects of the processes in commencing training with

WCIG.

Application Process Prospective students registering their interest in undertaking training with WCIG may apply

or gain further information by contacting WCIG’s Training Services team or through our

website. If you would like more information on the Application Process and Selection Criteria

contact the WCIG Training Services on (03) 9689 3437 or [email protected]

Information sessions Prospective students who have registered interest will be notified when information sessions

are to be held.

The information session is an opportunity for the Training Coordinator to inform students

about the processes to be undertaken when enrolling including: pre-requisites or entry

requirements, including foundation skills (language, literacy and numeracy) requirements,

fees and charges and eligibility for government subsidised funding.

This information is also supplied through course brochures and our webpage. The Training

Coordinator will be able to answer questions relating to the course and assist students with

their enrolment applications if required.

Pre-training Reviews All students undertake a Pre-Training Review that includes the following:

Foundation Skills Learning Assessment to help identify your level of language,

literacy and numeracy skills to identify any needs you may have; and

A discussion with the coordinator or trainers/assessors to help ensure that the course

is suitable for your needs.

The outcome of the Pre-Training Review will be discussed with you and will inform the

development of the Individual Student Training Plan which will includes strategies to be

utilised during training to give the greatest opportunity of success. Where it is identified that

you need additional support this will be planned and referenced in your Individual Training



Page 12 of 27

Plan.

Training Plans Each student enrolling in a WCIG training program will be provided with an Individual

Training Plan. This Training Plan outlines the course information including units of

competency, number of hours, start and end dates, training and assessment details and

arrangements and any additional requirements you may need to assist your successful

completion of your selected learning program. You will be asked to sign a copy of the

Training Plan which will be kept on WCIG files. Your Trainers and Assessors will update your

Training Plans and keep records of submissions and assessment outcomes.

Students should use their Training Plans to record dates when assessments are submitted,

note any changes (such as withdrawal or cancellations) and results achieved. If you would

like more information on the Application Process and Selection Criteria contact the WCIG

Training Services on (03) 9689 3437 or [email protected]

Recognition of Prior Learning (RPL) All students have the opportunity to apply for Recognition of Prior Learning (RPL).

Recognition of Prior Learning takes into account the skills and knowledge you have gained

through your experiences in life and in work. You will need to gather evidence that supports

your skills and knowledge in the unit or units of competence in which you have applied for an

RPL assessment. Your assessor will give you support in identifying and gathering relevant

evidence for the assessment. Your assessor will also ask you questions about your

experience and may ask you to demonstrate your skills. If you wish to apply for RPL you

should discuss this at the information session. You must be enrolled in the course to make

an application.

National Recognition (Credit Transfer) WCIG will apply National Recognition / Credit Transfer where students provide evidence of

having achieved competencies or course outcomes from other RTOs. Students must provide

original and or certified versions of statements of attainment or certificates for the same

competencies gained in the past from another RTO. The unit code and title must match the

unit of competency in the current course enrolment for Credit Transfer to be recorded

Eligibility for Government Subsidised Training WCIG has contracts with the Department of Education and Training for providing

government subsidized training to eligible individuals. All students enrolling in government

subsidised training programs re required to undergo an eligibility check prior to

commencement.

Eligibility criteria include: Australian Citizenship, residency in Victoria, no prior qualifications

at the same or higher level, limits on the number of attempts for qualifications at the same

level, etc.

For more information about eligibility you can do your own check at the following link: My

Skills Gateway Eligibility Check

Important information about eligibility It is important to be aware that if you access government funded training then this may

jeopardize your options to access the subsidies again in the future. So it is important to think



Page 13 of 27

carefully about the courses you enrol in.

Please discuss eligibility with any member of the WCIG Training Services team.

Fees and Charges WCIG provides information on fees and charge on its website and in course brochures. The

fees are divided into three categories:

Fee for Service – applied to courses that do not attract a government subsidy.

Funded – means the student is eligible for a government subsidised funded training

place but does not meet the concession criteria and will be required to pay a reduced

fee for the course.

Concession – means that the student meets the funding and concession criteria and

there will be nominal cost. Concession criteria can include Health Care Card,

Pension Card and Veteran’s Card.

Statement of Fees All students will be provided with a Statement of Fees prior to enrolment. A statement of

Fees outlines all fees due to be paid if they decide to continue with the enrolment.

Payment Plans Students may negotiate a payment plan with the Training coordinator or RTO Manager if

they are unable to pay fees in full prior to commencing training.

Refund Procedure Refunds will be given in accordance with WCIG Refund Procedure. WCIG will consider

providing a refund when a legitimate reason for a cancellation of enrolment has been

provided. Requests for refunds will only be considered if the request has been made more

than 7 days prior to the course commencing. To receive a full refund the following steps

must be completed:

Contact the Training Coordinator to request a refund, explaining the reasons for your

request

If the Training Coordinator is in agreement with providing a refund, the student will

complete the Course Refund Form (TRG_F021)

The RTO Manager approves a refund and ensures the completed Course Refund

Form (TRG_F021) is placed in the student’s file

If the course is being paid for by a service provider and the withdrawal has not been

made prior to 7 days from commencement of course, the RTO Manager will invoice

the Service Provider for the course fee.

Refund calculation

Refund timeframe Refund condition

Prior to 7 days of course commencing 100%

Within 7 days of course commencing 50%

First day of course or after commencement 0%

Course cancelled by WCIG Full refund (100%)



Page 14 of 27

Refunds are applicable to the course fee only. Other expenses incurred are non-refundable.

Course commencement refers to the actual start date of the course.

Other fees such as services and amenities are not refundable. Materials fees will not be

refunded if texts and other course resources have been received for the full course. If

resources are received by the student on a unit by unit basis, fees for the course post

withdrawal may be refunded if expenses have not been incurred by WCIG.

General concessions

You may be eligible for a concession on your fees. WCIG must charge the concession fee to

an individual who, prior to the commencement of training, holds a current and valid:

Commonwealth Health Care Card;

Pensioner Concession Card; or

Veteran’s Gold Card; or

An alternative card or concession eligibility criterion approved by the Minister for the

purposes of these guidelines. The concessions provided for also apply to a dependent

spouse or dependent child of a card holder.

Unique Student Identifier New or continuing students undertaking nationally recognised training, need a USI in order

to receive their qualification or statement of attainment. The Unique Student Identifier (USI)

is a reference number made up of 10 numbers and letters that:

creates a secure online record of students’ recognised training and qualifications

gained in Australia, even from different training organisations

will give students access to their training records and transcripts

can be accessed online, anytime and anywhere

WCIG implements the recording and reporting of the USI for all students enrolling in their

accredited training programs. For more information about USIs refer to: https://www.usi.gov.au/about

Traineeships/Apprenticeships An apprenticeship or traineeship is a training contract between an employer and an

employee in which the apprentice or trainee learns the skills needed for a particular

occupation or trade. An apprenticeship or traineeship can be undertaken on a full-time or

part-time basis. Trainees and Apprentices require specific training plans to be developed that

allow for recording of discussions held at workplace visits and for the completion of log

books to record work related to the training program carried out on the job.

Practical Placements Some qualifications stipulate that students must undertake a structured practical placement

or work placement. This practical placement is to enable the students to demonstrate

competencies within a real life work situation. There are specific requirements to be met

when practical placements are included in some qualifications related to length of time for



Page 15 of 27

the placement, a formal agreement with the host employer, and supervision arrangements.

Your trainer assessor will advise you of requirements for practical placements relative to the

course you are enrolling in.

Working With Children Checks & National Police Checks Some courses require that students must apply for a National Police Check and a Working

with Children Check. For some students this can be a stressful process as they fear a poor

result. If your Police Check returns any disclosable outcomes you should speak to the

Training Coordinator as you may still be able to enrol in the course. You can be assured that

your privacy will be maintained and that the information will not be disclosed.

Pathways

Vocational Pathways: The vocational pathways for students depend upon the course and qualification achieved.

Pathways include occupational and academic, for example:

Academic Pathway: Certificate III qualification → Certificate IV qualification → Diploma qualification

Occupational Pathway: Certificate III in Individual Support → Personal Care Worker / Nursing Assistant



Page 16 of 27

Training General Information

Course Materials & Training Plan Course material will be supplied by WCIG; however, students are required to bring to

classes the following:

Pens

Notebook to take notes of unit content

Relevant textbook associated with the specific course (as advised by trainer)

WCIG Course Material may include the following:

Handouts

Examples of policies and procedures

Reference material

Computer access for research activities

Printing facilities

Students will be supplied with a copy of the:

Course outline

Signed Individual Training Plan;

Student Handbook.

WCIG reserves the right to amend the Individual Student Training Plan to better facilitate

learning as required. Students will receive a copy of the amended Individual Training Plan

and will be consulted prior to amendments being made. Students will be required to sign the

agreed amended Training Plan.

WCIG also reserves the right to defer or cancel a course where necessary. If WCIG cancels

a course all fees associated with the course will be refunded.

Outcomes for Students A graduate of WCIG should have the ability to:

Communicate ideas and information, using appropriate literacy and numeracy skills

for the course that has been completed.

Solve problems systematically and creatively.

Collect, analyse and organise information.

Work independently and with others in teams.

Plan and organise activities.

Make decisions and act ethically

Use competently a range of technology.



Page 17 of 27

Trainer Responsibilities WCIG trainers are required to take responsibility for the following activities:

Introduce students to the course

Help to identify and enhance students’ current skills and knowledge

Seek written permission from students to view workplace (if applicable) or personal

training documents to assist in training activities

Seek to provide any training resources and equipment required

Monitor student progress throughout the training

Record student progress on file and store this information confidentially

Arrange students’ access to their file upon request

WCIG also has the responsibility to retain records of enrolled students using an approved

Student Management System. This includes:

Recording student achievements in the student management system

Issuing appropriate certification on successful completion of training

Report as required by legislative and other instruments to appropriate bodies

Provide qualified and professional staff

Provide training services as listed on the WCIG Scope of Registration

To ensure all staff at WCIG will be professional and supportive at all times, in their

approaches to students

Retain records of student achievement and certificates and statements of attainment

issued for 30 years

Will retain records of assessments submitted for at least three (3) years

Certification

Certificates Students who successfully complete all the requirements of a qualification will receive a

Certificate and a Statement of Attainment of results. The Certificate is the record of the

training completed by a student. It details the course of study and includes the nationally

recognised training logo. This qualification is recognised throughout Australia. The certificate

should be retained by the student for future use.

Statements of Attainment Students who partially complete a qualification will be eligible for a Statement of Attainment

outlining the units successfully completed. The Statement of Attainment details the student’s

name, date of completion and code of the unit of competency and the results of the

competencies achieved. The nationally recognised training logo on the Statement of

Attainment indicates the unit of competency is recognised throughout Australia.

Statements of Attainment may be issued for single or groups of units of competence that

WCIG has added to its scope of registration.

Certification will not be awarded until all financial commitments have been met and all

academic work and/or practical placement activities have been successfully completed.



Page 18 of 27

Employability Skills Employability Skills can be defined as the transferable skills needed by an individual to make

them 'employable'. Along with good technical understanding and subject knowledge,

employers often outline a set of skills that they want from an employee. Examples of

employability skills are communication, team work, problem solving, initiative and enterprise,

planning and organising, learning, technical skills. Assessment of employability skills is

included in the Certificates in General Education for Adults.

Assessment When developing assessment tasks WCIG trainers and assessors follow guidelines to

ensure the assessments are:

Valid: meaning that the assessment covers the unit of competency requirements;

Reliable: meaning that the assessment is consistent and accurate (trialed and

validated);

Flexible: meaning that there is opportunity for a student to negotiate certain aspects of

their assessment (for example, can be on/off job, convenient times, offering RPL)

with their assessor;

Fair: meaning that the assessment does not disadvantage particular student or

groups of students (for example, complexity of language may prevent the student from

displaying competency at the level required) in which case reasonable adjustments

will be made to suit the characteristics of individual students.

Students are fully informed of the assessment methods to be used, any conditions for the

assessment and the assessment dates and times. A written agreement is in place to

ensure that every student is ready for assessment. WCIG delivers training and assessment

in the classroom, at worksites and/or in a simulated workplace environment. Assessment is

conducted according to the guidelines set out by the Australian Quality Training Framework

(AQTF) Essential Conditions and Standards for Continuing Registration. Competency covers

all aspects of work performance and includes:

Task Skills: Being able to perform certain tasks

Task Management Skills: Being able to manage a number of tasks

Contingency Management Skills: Being able to fix problems that arise

Job/role environment skills: Being able to work with others, being able to transfer

skills to new situations

Assessment Outcomes Students will receive an outcome for each assessment task that they undertake. The

outcome for each task is ‘satisfactory’ or ‘not satisfactory’. All assessment tasks for each unit

of competency must be satisfactorily completed before a final outcome of Competent is

recorded.

C - Competency Achieved NYC - Not Yet Competent

If a student is deemed Not Yet Competent in a unit of competence the student may be

reassessed on the task or tasks for which they received an unsatisfactory result. Information,

advice and direction will be given to the student by the assessor using the Assessment

Record & Feedback form that is part of every assessment task.



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To gain a qualification or complete a course you must gain a competent outcome for every

unit in the qualification or module in the course.

Assessment Task Due Dates The Trainer/Assessor will set a ‘due date’ for all assignments and assessment tasks. These

are listed in your Training Plan

Students are expected to submit work by the set due date.

Assessment Methods A range of assessment methods will be used appropriate to the competencies being

covered and comparable with a real working environment wherever possible.

Assessment methods provide the opportunity to gather evidence so that a decision

can be made regarding your competency. Ways in which evidence may be collected

for training and assessments include:

Questioning – written or oral questions that may be multiple choice, short or long

answer

Observation – of your current or newly developed skills and abilities either in the

workplace or a simulated environment

Product – you may be required to produce something, a portfolio of documents or

other evidence such as a plan or activity

You may see your assessor making notes during an assessment or using a checklist. The

assessor does this to record the evidence that they see/observe. You may ask to see what

the assessor has recorded during your assessment.

If you have any questions about the assessments please ask your assessor or the Training

Coordinator.

Assessment Notification If a student is not prepared for a scheduled assessment, it is the student’s responsibility to

notify the Assessor before the scheduled date/time of assessment. In the event of the

absenteeism of a student to a scheduled assessment the assessor is able to deem the

student Not Yet Competent.

Assessor Responsibilities WCIG assessors are required to take responsibility for the following activities:

Help to identify and assess students’ current skills and knowledge

Introduce students to the course assessments

Seek written permission from students to view workplace (if applicable) or personal

training documents to assist in assessment

Seek to provide any assessment resources and equipment required

Assess student skills during the term of training course and ask them to sign off when

assessments are undertaken

Record student progress on file and store this information confidentially

Arrange students’ access to their file upon request



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Extensions An extension to submitted work may be granted due to special circumstances.

Such extensions must be negotiated with the Trainer/Assessor not less than 1 week

prior to the due date.

An Extension Form (Attachment 2) must be completed and signed by the student and

the Trainer/Assessor.

Late submissions may not be accepted and students may have to repeat the entire

unit.

Non-completion of Assessments Students are expected to complete all assessment tasks to the best of their abilities. Non-

completion of assessments will result in unsatisfactory outcomes.

Plagiarism will result in an outcome of NYC (Not Yet Competent) as determined by the

offence and severity of it (see section on Plagiarism).

Assessment Task Copies It is the student’s responsibility to keep a copy of all submitted work.

WCIG and the Trainer/Assessor is not responsible for work lost by students, therefore it is in

students’ best interests to always retain copies of submitted work.

The expected return time for assessment tasks submitted is 2 weeks. This is negotiated with

the Trainer/Assessor.

All assessment tasks submitted must have an Assessment Record & Feedback form

attached by the student and signed.

All students must sign the Assessment Record and Feedback Form to indicate they have

been advised of the assessment task outcome.

Assessment Appeals Students may have a maximum of three (3) attempts at each assessment task to attain a

satisfactory outcome but will require discussion with the assessor and if necessary the

Training Coordinator. Should students have any concerns about the assessment processes

or results they can ask for a review and they have a right of appeal.

Students can discuss concerns with the WCIG Training Services staff and may request

another assessment with an alternative assessor. If students are not happy with the

outcome, they have the right to access an independent third-party for complaint resolution.



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Cheating, Collusion and Plagiarism Cheating is seeking to obtain an unfair advantage in an examination or in other written or

practical work required to be submitted or completed for assessment. It may take the form of

copying answers from another student or having an aid of some sort that is used like a ‘cheat

sheet’.

All student work must be original. Do not lend your work to another student. If you do lend

your work to another student and they copy your work, both students will have a ‘not

satisfactory’ result recorded for the assessment task. Discussing assignments and case

studies with other students is encouraged and it can help enhance understanding and

generate ideas, however students must write in their own words from their own perspective.

If cheating is suspected, the assessor will take all necessary action to determine if cheating

has occurred. Such actions may include but are not limited to, speaking to the student or

comparing the students work to work submitted by other students.

If cheating has been found the student may be excluded from the program immediately.

Collusion is secret collaboration on assessable work with another person or persons in

order to deceive others, specifically the assessor. This may be getting help from someone or

having them do some work for you and not acknowledging it. Collusion may be between

students, between students and external parties or between students and trainers or

assessors.

If it is established that collusion has occurred the student may be excluded from the program

immediately. No refund will be considered.

Plagiarism is taking and using another person’s ideas and / or manner of expressing them

and passing them off as your own by failing to give appropriate acknowledgement. This

includes material from any source, staff, students or the Internet.

It is illegal to reproduce other’s work without their permission. This means that copying

directly from books or other materials without properly referencing the source constitutes

plagiarism. Trainers are familiar with course material and are aware of material that has

been copied.

Should a student be found to have engaged in collusion, plagiarism and/or cheated in any

other way their work will be marked “Not Yet Competent (NYC)” and they may face expulsion

from the course.

More information is available from your trainer or the Training Coordinator.



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Student Files and Access to Information Information on individual students is collected according to the requirements of AQTF and is

securely maintained in individual student files. A student may access their own individual file.

The process for gaining access to the file is to submit a written request to the Training

Manager to arrange access time. The student is to ensure that they bring documentation that

includes a photo that identifies them as the WCIG student associated with the file. The

Training Coordinator or other authorised staff member is to take a photocopy of the

identification documentation and to record on the front of the files the date and time the file

has been accessed.

Legislation, Regulations and Standards As an RTO WCIG must comply with the following standards, legislation and

regulations

Competition and Consumer Act 2010 (Cth)

Working With Children Act 2005 (Vic)

Charter of Human Rights and Responsibilities Act 2006 (Vic)

Child Wellbeing and Safety Act 2005 (Vic)

AQTF: Essential Conditions and Standards for Continuing Registration

Privacy and Data Protection Act (Vic) 2014

Work Health and Safety Act (2011)

Equal Opportunity Act (Vic) 2010

Disability Act (Vic) 2006

Education and Training Reform Act (Vic) 2006

Racial Discrimination Act (Vic) 1975)

Sex Discrimination Act (Vic) 1984

Age Discrimination Act (Vic) 2006

2016 VRQA Guidelines for VET Providers

Skills First Quality Charter.

If you would like more information about the different Acts or Legislation please speak to a

member of the Training Services Team or you can visit www.legislation.gov.au

Student Feedback WCIG is required by AQTF Standards 2010 to collect and analyse feedback from students

and industry and encourages students and employers to participate in providing feedback.

An Evaluation Form will be forwarded to the student midway through the course and at the

end of the course for this purpose. Feedback can also be submitted via the ‘Feedback’ link on

the WCIG website, and via the Feedback Forms house at each WCIG reception area.

Any evaluation of WCIG training and assessment is confidential and only used for the

purposes of improving the quality of service to students.

Also for each unit of competency, the Trainer/Assessor will provide feedback on progress and

improvements using the Assessment Feedback Sheet.

Students may be contacted by representatives on behalf of the Victorian Registration and

Qualifications Authority or other Vocational Education and Training sector stakeholders as

part of the quality audit processes for RTOs. You are encouraged to take part in this process.



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It is suggested that you ensure you record the name of the person who contacts you and the

name of the organisation on whose behalf they are contacting you. You are not obliged to

disclose any personal information. You may also ask for time to contact WCIG to confirm that

it is a genuine contact.

At any time, you can contact the Training Coordinator with questions regarding third party

contacts that relate to quality processes.

Surveys of Students Students may be contacted by representatives/auditors of the State Funding body -

Department of Education and Training, the Victorian Registration and Qualifications Authority

to provide feedback on WCIG training. As well the government conducts a national survey of

students annually which is managed by the National Centre for Vocational Education

Research (NCVER). Representatives may contact you and we are authorized to provide

them with your contact details if requested

Student Support WCIG understands that there can be real barriers to access to education and training for all

people. It is our responsibility to work closely with our students and their support networks to

ensure that our training courses are accessible and that successful achievement is

attainable.

In situations where a student has identified needs, WCIG will undertake the following

process:

Meet with the student and a representative of his/her support network (e.g.

employment consultant)

Discuss the course content, structure and assessment

Negotiate internal and external support strategies that meet the student’s needs

Review the success of the strategies with the student on an ongoing basis and

provide feedback to the support network representative.

If you require support in any area, please see your Trainer/Assessor who will assist you to

achieve your desired outcome. Where the Trainer/Assessor is unable to assist you, they will

refer you to the Training Coordinator or other appropriate staff member.

In addition, WCIG provides support in the following areas:

Career advice

Advice on study skills and strategies

Academic issues such as course planning

Complaint/dispute support



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Student Behaviour WCIG expects that all students in its training courses will behave in a respectful way towards

other students, trainers and staff. The expectation of student behaviour during training is the

same expectation of behaviour in a workplace.

WCIG deems the following behaviours unacceptable:

Coercion of any type

Harassment of any type

Discrimination of any type

Drunkenness and/or illicit drug use

Abusive behaviour

Threatening behaviour

Unreasonable refusal to participate in training activities

Behaviour that jeopardises the health and safety of other students or staff

Destruction of property

Theft

Lack of consideration for other people using facilities where training is taking place

Should any student behave in a manner that is deemed to be unacceptable, it is the

prerogative of the trainer or assessor to ask the individual to leave the training session. In

such circumstances, the trainer or assessor will advise the Training Coordinator

immediately. The Training Coordinator will make contact with the student to discuss the

incident and any required remedial action.

Should the matter be of a serious or continuing nature, the Training Coordinator will organise

a meeting with the student (and possibly a representative – employment consultant or

suitable support person) and the trainer or assessor with the intention of determining a

suitable outcome to the situation.

During this meeting the discussion will cover such areas as:

Identifying the behaviour that is unacceptable

Discussing the cause of the behaviour

Possibility of reoccurrence

Is an apology to other students and/or trainer/staff member required?

Are there any conditions that need to be set before allowing the student to continue

the course of study?

Does the student require assistance in seeking further help with this behavioural

issue?

The Training Coordinator will record the meeting and the outcomes and provide a copy to

the student with the original copy to be placed on the student’s file. Should the unacceptable

behaviour continue WCIG Training Services may exercise its right to expel the individual

from the training course in which they are enrolled.

Students will be expelled from the training course in which they are enrolled only after the

student has been given both a verbal and written warning.



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Student Code of Conduct Student behaviour is a three-way responsibility and includes:

1. The student knowing what is expected of them

2. The Trainer/Assessor establishing clear, fair and consistent guidelines for delivery,

assessment and student conduct in the classroom

3. RTO administration assisting Trainers and students in adhering to these guidelines

Goals To establish and maintain a positive environment in which learning can take place.

To develop a sense of self-discipline and responsibility in the learning environment.

To protect the basic right of all students to a sound educational experience within a

safe learning environment.

Student Rights and Responsibilities Students are entitled to:

1. A meaningful education and appeals process

2. A challenging, positive and safe learning environment

3. Freedom from physical and verbal harassment

Students must:

Know and comply with WCIG’s RTO policies and procedures as they pertain to

students

Be courteous, punctual and cooperative

Not disrupt the educational process of others

Respect the rights of others

Be responsible for making up work and assessments if classes are missed

Access & Equity

WCIG is committed to the principles of Access and Equity and has a comprehensive Access

and

Equity Policy, which is based on the following key principles:

Providing and maintaining services that reflect fair and reasonable opportunity, and

consideration for all students, volunteers and staff, regardless of ethnicity, religion,

gender and/or abilities.

Equity for all people through the fair and appropriate allocation of resources and

involvement in training and services delivered.

Equity of outcome within all service delivery for all people without discrimination.

Access for all people to appropriate quality services and training course

Increased opportunity for students and staff to participate in equity training.

Classroom Conduct Students are asked to participate in classroom sessions by listening carefully, following



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directions, competing assessments, signing the attendance record and co-operating with

others who may be part of that classroom environment.

It is expected that students will actively participate in classroom activities. Students are to

treat the physical classroom with respect and maintain furniture, textbooks and other

materials in proper and undamaged condition.

Attendance / Good Time Keeping Please always do your best to be on time. It is a show of professional courtesy to

your Trainer/Assessor and fellow students.

If you know you are going to be late or absent from class, you must notify your

Trainer/Assessor by calling the specific campus where the course is being

undertaken and leave a message.

In the event of absence, it is YOUR RESPONSIBILITY to collect handouts and seek

out information you may have missed. You then need to make up the time in

independent study.

If you are absent on the day of a scheduled assessment, you must provide a medical

certificate and notify the Trainer/Assessor ASAP to re-schedule the assessment.

WCIG does not require or permit students to attend scheduled classes outside of

8.00am and 10.00pm.

No student will be required to attend scheduled classed (involving time allocated for

self-paced or online studies) for more than 8 hours in any one day.

Compliments, Complaints and Appeals At WCIG we are always pleased to receive a compliment. Compliments let us know that

we are getting right and allow us to pass on recognition to staff members who are doing

a good job. You can make a compliment by email or letter or verbally, as detailed in the

‘Student Feedback’ section above. If you would like to make a verbal compliment you

can ask to speak to the Training Coordinator. This way we can make sure that the

trainer gets the praise they deserve.

WCIG has a clearly documented complaints and appeals procedure. This exists to ensure

that all students are entitled to:

Fair and consistent treatment, and

Prompt consideration and resolution of complaints.

No complainant shall be discriminated against for lodging a complaint

WCIG ensures that students and prospective students are made fully aware of its complaints

and appeals processes. WCIG ensures that students are able to confidently make a

complaint or appeal a decision. WCIG’s complaints and appeals process is compliant with

the requirements for registration as an RTO and contributes to the organisation’s continuous

improvement strategies.

WCIG’s Complaints and Appeals Procedure consists of three steps:

Informal Resolution

Formal Complaints and Appeals Process

External Independent Arbitration



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Wherever possible WCIG attempts to resolve complaints speedily and informally to ensure

the most appropriate result for the student.

All complaints and appeals are recorded, the resolution monitored and where necessary and

appropriate improvements to practices and systems implemented.

All complaint processes are conducted in a manner that ensures confidentiality is maintained

at all times. The complainant has the right to withdraw a complaint at any time, should they

wish to do so. If, at any time, students are not satisfied with the training they are receiving or

any aspect of interactions with WCIG, students may contact WCIG on 9689 3437 to obtain a

Complaints and Appeals Form and a copy of the WCIG_CP010 Complaints and Appeals

Procedure. Alternatively, students can seek assistance from Training Coordinator.

Appeals If a complainant or respondent believes there has been procedural irregularity in dealing with

his/her complaint, he/she may exercise his/her right further by writing formally to the CEO.

There is no other ground for appeal.

If the CEO is satisfied that there is no case of procedural irregularity they may reject the

appeal and advise all parties in writing as to the reasons for this decision. If there is doubt, or

if there appears to be a case to be heard, they may meet with all parties concerned

(individually or together) and/or may require that either/or both parties provide written

comments. The CEO’s decision is final. All parties will be notified in writing of the outcome of

the appeal.

If you feel that your complaint has not been handled in accordance with the Policies and

Procedures of WCIG you can register a complaint with the National Training Complaints

Hotline on 13 38 73. The National Training Complaints Hotline operates Monday to Friday

from 8am to 6pm nationally. The National Training Complaints Hotline will not investigate

complaints but will forward complaints to the most appropriate agency, authority or

jurisdiction for consideration.

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