STUDENT FINANCE COLLEGE SEMINAR PROGRAMME (HE) - Student Loans Company · . Attendance Confirmation...

STUDENT FINANCE

COLLEGE SEMINAR PROGRAMME (HE)

S OSeminar Objectives

• Common understanding of the main HEI/SLC interactions and requirements

• Clarifications for 13/14 attendance checks and 14/15 course submissions

• Bursaries & Fee Waivers overview and best practice

• Planning information for AY14/15.

Agenda

10:00 Introductions and welcome13/14 Review & 14/15 Look Forward

10:30 Workshop Session 1

11:30 Coffee Break – HEI Services Information Desk


13:00 Lunch


15:00 Final questions & wrap up

15:30 Coffee Break – HEI Services Information Desk

16:00 Seminar closes

HEI Services TeamHEI Services Team

• Who we are and what we do

• Our initial remit

• Ever increasing and diversifying sector

• Plans for now and the future…

AY13/14 Review & 14/15 Look Forward

f / SReview of AY 2013/14 Student Finance

• 1.2M full time applications received and approved at a national level1.2M full time applications received and approved at a national level

• 93% online, 55% via UCAS data share

• 985K student payments totalling £1.7B

• 1 4M attendance confirmations received by deadline - £1 2B fees paid to HEIs1.4M attendance confirmations received by deadline £1.2B fees paid to HEIs in first instalment

• 72K part time applications received, 88% onlinep pp ,

• 115K CoC’s raised by HEI’s

/What else happened in 13/14….

St bili ti f HEI t• Stabilisation of our HEI systems

• Enhanced reporting in SIS

• Automation of reassessments of CoC’s

• Launch of improved online application system for SFE Part Time

• ‘My Account’ changes

• Launch of 24+ Advanced Learning Loans

/AY 2014/15 Look Forward…..

• FT Courses from October 2013, PT from February 2014

• Launch of an improved online application portal for Full Time Students

• SIS Early Data Share

• Part Time Loans – Wales (2014/15) & Welsh Modernisation

• 24+ Advanced Learning Loans – Year 2

S C fSLC Transformation Programme

• Our Mission & Vision

• What is Transformation and what does it aim to achieve?

• The key priorities

• What happens next?

Who to contact……

• Escalation, General Advice / Best Practice via HEI Services Team:

Email - [email protected]

HEI Services Website - www.heiinfo.slc.co.uk

• Operational Queries via Operations Services Team:

HEI Helpline - 0845 702 3316

Opening hours 9:00 to 17:30 Mon Fri (Limited availability 8:00 to 9:00)Opening hours - 9:00 to 17:30, Mon-Fri (Limited availability 8:00 to 9:00)

• Policy and Guidance Queries via Practitioners Team:

Email - [email protected]

Helpline - 0845 602 0583 via option 2

Opening hours - 10:00 to 16:00, Mon-Fri

Website - www.practitioners.slc.co.uk

COURSES SERVICE

HEI Services Team

Agenda

Courses Service Drivers

COURSESAY 14/15 Course Submissions

Designation Changes

Further Information

Courses Service Drivers

• Mandatory function to be complete in advance of Service Launch

• Course information feeds into Student Finance Assessment systems

• Delays in submission of course information impacts student financial assessments

• Accuracy of data assists student & assessor

• Course data used in other portal services

AY 14/15 SUBMISSIONS

AY 14/15 Full Time Course Collection

HEIs directly funded by HEFCE

Public & Private non HEI ITT providersHEFCE providers

14th October14 October 2013

Welsh HEIsPrivate Providers

(HEFCE designated)

AY 14/15 Course Collection

Full Time Service Launch – Mid December 2013

Part Time Course Collection – End of February 2014

Part Time Service Launch – May 2014Part Time Service Launch May 2014

Course Submissions – AY Comparison

ITT Providers

Growing number of new ITT Providers in the sector

Designated via NCTL & BIS

Must provide Course details in line with all other HEIS

S h l Di t t b dd d t t lSchools Direct courses to be added to portal

Courses Service ‘Quick Guide’ availableCourses Service Quick Guide available

Entering Course Term Dates….

• 3 sets of start & end term dates required for each year of all course entered on to the portal

• Term dates entered must be an accurate reflection of the teaching for that course and should not include holiday periods

• Institutions that run on ‘semesters’ should create nominal term dates in line with guidance that reflect the study pattern of the students as accurately as possibley p

• Total number of study weeks for all three terms should not normally exceed 31 weeksexceed 31 weeks

Commencing AY 14/15 Submission…

• Ensure the Maintain Institution page is completed first…

Maintain Institution & Institution Years…

View and Update Course

View & Update Courses

COURSE DESIGNATION

Course Designation• All courses appearing on the Courses Service must be ‘Designated’

as these are the only courses that can attract public fundingas these are the only courses that can attract public funding

• A ‘Designated’ course is:– A Full-Time courseA Full Time course– A Sandwich course– A Part-time course for initial teacher training

• And of at least:– One academic years duration, or– Six weeks duration in case of Post Grad ITT courses

• And is wholly provided by a publicly funded institution(s) in the United Kingdom

Course Designation – AY 14/15

– Changes to designation procedures for AY 14/15 onwards forChanges to designation procedures for AY 14/15 onwards for courses undertaken by English domiciled students

– From 1st Sep 2014 for courses to be automatically designated they must bethey must be

• wholly provided by an authority funded* educational institution

• provided by a publicly funded institution in UK on behalf of an authority funded educational institution

• Provided by an authority funded educational institution in conjunction with an institution outside the UK

*Authority funded - in relation to educational institutions in England, maintained or assisted by recurrent grants from the Higher Education Funding Council for England (HEFCE)

Course Designation – FEC’s & SCITTs

Summer 2013 HEFCE wrote to 142 English FECsSummer 2013 - HEFCE wrote to 142 English FECs detailing designation changes

FECs could ‘opt in’ to become part of HEFCE fundedFECs could opt in to become part of HEFCE funded sector or ‘opt out’

17 FECs ‘opted in’ and will have courses designated17 FECs opted in and will have courses designated under new procedures for AY 14/15

Designation process for SCITTs (public & private) g p (p p )managed via NCTL & BIS

Once designation confirmed, SCITT is added to HE P t lPortal

Course Designation – Private HEIs

New process for designation of private providers &New process for designation of private providers & their courses

Applications made via HEFCE (Two windows perApplications made via HEFCE. (Two windows per year -next window for AY 14/15 open in Feb 2014)

Private providers must have been reviewed by QAAPrivate providers must have been reviewed by QAA before applying to HEFCE

HEFCE then make recommendation to BIS who in turn notify any successful applications forturn notify any successful applications for designation to Student Loans Company

Access given for HEI to submit courses to HE portalAccess given for HEI to submit courses to HE portal

Course Designation

• Designation validation triggered at the point of ‘Promotion’

Post Promotion Changes

• HEI users can change certain fields after a course has been promoted to the live environment

• Post promotion changes can be applied to…– Institution details– Course names– Course names– Locations– Term dates

F R– Fee Rates

• Operations Services to be notified prior to post promotion changes

AY 14/15 Actions

• AY 14/15 FT Course Collection– Ensure relevant numbers of portal users in place– Ensure submission is complete in line with timescales for launchEnsure submission is complete in line with timescales for launch– Amend predicted number of courses once complete– Courses Service Quick Guide

Part Time course collection from end Feb– Part Time course collection from end Feb

• Ensure FT / PT Course contacts updated

TYPE OF ENQUIRY CONTACT DETAILS

Access Issues [email protected]

Day to day enquiries

Operational [email protected]

Or Reporting defects

Designation Issues

HEI Helpline 0845 702 3316

[email protected]

Further Information… www.heiinfo.slc.co.uk

HEI S i THEI Services Team

[email protected] 243 3378www.slc.co.uk

STUDENT INFORMATION SERVICE

ATTENDANCE, FEES AND THE CHANGE OF CIRCUMSTANCE

HEI Services Team

Student Information Service enables HEIs to:Student Information Service enables HEIs to:

View Student Information once application fully approved

Confirm Attendance to release tuition fee payments

View Student Information once application fully approved

Confirm Registration to release maintenance support to students

Use a Combined Worklist to confirm both Registration AND first

Attendance Confirmation together

Submit Change of Circumstances to update information

[email protected]

View Financial Reports to obtain fee forecast and balance reports

Agenda

How to view your students

SISThe Registration process

The Attendance process

Reporting a change to student details

Financial ReportingFinancial Reporting

View Student InformationView Student Information

• View of all fully Approved student data

– Remember students who have not returned their declaration form won’t appear so check Outstanding Online Declaration Report.

– Forthcoming enhancement to populate students into SIS beforeForthcoming enhancement to populate students into SIS before they return the declaration (Jan 2014)

• Filters available to search by Student Course or General filters• Filters available to search by Student, Course or General filters

– Identify students with incorrect fees and course details, missing NINOs, bank details,

– Ability to create worklists on date range to avoid duplicate imports into internal HEI systems.

– Export facility to allow early import of files into HEI systems

www.heiinfo.slc.co.uk

View Student Information FiltersView Student Information Filters


REGISTRATION

Registration WorklistYour Registration worklist will populate 30 days before the course start date and release students payments in 3 to 5 working days from the start of the first term.

Who will you see?

Who will you not

Students entitled to:

ysee?

• European domicile students• Maintenance grant

• Special support grant

M i t l

p

• Study abroad students

• Placement students• Maintenance loan

• Bursary or scholarship• Students who have requestedno Maintenance support


Confirming Registration


Not RegisteredNot Registered

• The ‘Not Registered’ return is for those students who were rejected t d i i i d th t till h ti li ti fat admissions or never arrived that still have an active application for

your institution.

• Not Registered needs to be received prior to :• Not Registered needs to be received prior to :

– any Attendance Confirmation to successfully remove it from any future Attendance worklists.future Attendance worklists.

– any Bursary Approval in HEBSS to successfully remove it from any future Attendance worklists.

• You can change a student returned as Not Registered to Registered if required at a future date not vice versa.


Manual Registration

HEIs can still add students who are not yet showing on their systems provided they have the Student Support Numberthey have the Student Support Number.


View Manual Registrationg

Remember once you have Manually Registered a student you must submit a Transfer In CoC to allow the record to be fully transferred to your institution.y y


ATTENDANCE

Attendance WorklistYour Attendance worklist will populate on the first day of each of their 3 terms.

Who will you see?

Who will you not

Students entitled to:

ysee?

• Medical/NHS students• Tuition fee loan• Tuition fee grant (forWelsh students)

• Medical/NHS students

• Students who have not request/not eligible for Tuition Fee loan/grantFee loan/grant

• Scottish domicile students


Attendance Confirmation

• HEIs will be paid Tuition Fees in 3 instalments – 25% ,25%, 50%

Season(Academic Year

Start)Payment 1 % Payment 2 % Payment 3 %

AUT (Sep - Dec) 3rd Wed Oct 25% 1st Wed Feb 25% 1st Wed May 50%

WIN (Jan - Mar) 1st Wed Feb 25% 1st Wed May 25% 3rd Wed Oct 50%

SPR (Apr - Jun) 1st Wed May 25% 3rd Wed Oct 25% 1st Wed Feb 50%

SUM (Jul - Aug) 3rd Wed July 25% 1st Wed Feb 25% 1st Wed May 50%SUM (Jul Aug) 3rd Wed July 25% 1 Wed Feb 25% 1 Wed May 50%

• Confirmations must be received by the Wednesday before the 1st payment dates and the Friday before thereafter.

• HEIs only entitled to receive the full Fee Loan / Fee Grant (Welsh) if the student is in attendance in each of their three terms/liability points


• Interest starts to accrue when payment of the loan is made to the HEI

Confirming Attendanceg

• If you have not used the Not Registered function, institutions would return an X code for those students who were rejected at admissions or never arrived that still have an active application for your institution.

• This will automatically place the student on the CoC worklist:

– Delete CoC task and return an X code in all future liability periods and confirm via workscreens.

oror– Create and submit a Withdrawal CoC to remove any subsequent

request for Attendance in liability 2 and 3.


Confirming Attendanceg


Attendance Confirmation Codes

HEIs can select the relevant attendance code :

Payment Code Next Stepcode A Payment will be releasedy

code C HEI is expected to raise a CoC

code F HEI is expected to raise a CoC

code L Payment will be released

code N HEI is expected to raise a CoC

code X HEI is expected to raise a CoCcode X HEI is expected to raise a CoC

Code S Payment will now be blocked & HEI to raise a CoC


COMBINED

Combining Registration and 1st AttendanceYour Combined worklist will populate 30 days before the course start date

Who will you see?

Who will you not

see?

Students entitled to BOTH:•Maintenance grant

S i l t t

• European domicile students

• Study abroad students• Placement students

• Special support grant• Maintenance loan• Bursary or scholarship

• Students who have requestedno Maintenance support

• Students who have requestedT iti tAND

• Tuition fee loan• Tuition fee grant (for

Welsh students)

no Tuition support•Medical/NHS students•Scottish domicile students


Welsh students)

Is the Combined return for our Institution?Is the Combined return for our Institution?

YES…

If you have fully reviewed your students information in View Student Information and all the Course information is correctInformation and all the Course information is correct

If you do not have a significant number of exception students who would not require maintenance grant or loan bursaries orwould not require maintenance grant or loan, bursaries or scholarships and the tuition fee loan/fee grant.


Confirming Registration and 1st Attendance


CHANGE OF CIRCUMSTANCES

Change of Circumstances (CoC)Change of Circumstances (CoC)

Submit notifications when students circumstance change course, fee,

CoC automatically created within worklist if a non fee paying attendance code submitted requiring action

gtransfer, suspension/resumption, repetition and withdrawal

Assessing Authority reassess students application and revised data passed back to SIS

code submitted, requiring action

Automates fee changes, internal pre-liability transfers and withdrawals

Ability to use bulk upload to submit CoCs

CoC’s which affects the previous liability period, require re-confirmation


Ability to use bulk upload to submit CoCs

Students CoC Restrictions

X Students will be prevented from performing Online CoCs to fees h d f li bili h b i dcharged after liability has been incurred.

They will instead be directed to their HEI to raise changes unless this change is related to their own personal level of borrowing in whichcase they will be instructed to submit a Tuition or Maintenance LoanRequest Form.q

Students will still be able to increase fee loan value and maintenance loan online after the point of liability.maintenance loan online after the point of liability.

X Students will not be able to perform course transfers, withdrawals,suspensions resumptions or any other action which would impact thesuspensions, resumptions or any other action which would impact the ‘fee charged’ amount.


CoC Processing TimesCoC Processing TimesCoC Type Automated

(48 hours)Peak(30 working days)

Non Peak(20 working days)

Fee (without notes)

Fee (with notes)

T f (i t l li bilit ith tTransfer (internal pre-liability, without notes)Transfer (all post liability)

Withdrawal (without notes)

Withdrawal (with notes)

Suspension

Resumption

Repetition


FEE CHANGES

Fee Change

Impact on StudentImpact for HEIHow

Only to be used when just the fee amount is incorrect

Sent new Notification of Entitlement Letter

If ticked to receive the

Any change to the fee will have to be reconfirmed on your Attendance worklist

No Effective Date required.Enter 100% of your fee

‘maximum tuition fee loan’ then will automatically adjust the fee loan paid to HEI

Fee Reduction adjusts future payments unless after 3rd term start, where clawback will occur

at any point in the academic year (AY)‘Correct Course Tuition Fee Amo nt’ and the fee loan paid to HEI.

If amount requested is lower than the new fee, the CoC will not change

clawback will occurFee Amount’ and the ‘Correct Course Tuition Fee Liability’ MUSTMATCH if no Student to g

the amount of fee loan paid but place remainder in Student To Pay column

Pay (STP) amountAll other details must be unaltered (Course &

Student must request additional fee loan.

Year)


SUSPENSIONS CoCs

To be used where a student takes an agreed leave of absence with a view to

Suspension

Impact on StudentHow

To be used where a student takes an agreed leave of absence, with a view to returning in the future.

Impact for HEI Impact on StudentSent Suspension Letter

An ‘S’ Code or CoC will

HowEnter the fee due for relevant terms in the AY student was in

Impact for HEIAny change to the fee charged to the student will have to be reconfirmed An S Code or CoC will

block any scheduled or future payments to student.

student was in attendance (25%/50%/100%) or less‘Date of last attendance’

have to be reconfirmedAn ‘S’ Attendance Code or CoC will block any scheduled or future

Dependent on circumstances student can apply for support to be extended through

and ‘Date student left course’ should be the same date

payments to HEIAny overpayment of Fee will result in a clawback

be extended through suspension.

‘Correct Course Tuition Fee Amount’ and the ‘Correct Course Tuition Fee Liability’ MUSTFee Liability MUSTMATCH


TRANSFER CoCs

T b d h t d t i h i SIS ith th i t /

Post-Liability Transfer for application correctionsTo be used where a student is showing on SIS with the incorrect course/year and post-liability/after the first day of term, needs correcting and backdated to the beginning of the year.

Impact on StudentSent revised Notification of Entitlement Letter

HowEnter 100% of the fee at any point in the AY

Impact for HEIAny post liability change will have to be reconfirmed on

Effective date should be prior to the first day of term

your Attendance worklist.An ‘A’ Attendance Code should be used to positively confirm the changes‘Correct Course Tuition

Fee Amount’ and the ‘Correct Course Tuition Fee Liability’ MUST

confirm the changes applied against ‘old’ and ‘new’ records.

Fee Liability MUSTMATCH unless STP amountMUST include note advising that all fees should go to the new course.

[email protected]

Internal Transfer

To be used where a student moves between courses during the academic year

HowEnter remaining fee available at relevant

Impact for HEIAny change to the fee will have to be reconfirmed

Impact on StudentSent revised Notification of Entitlement Letter

point in the AY (100%/75%/50%)Effective date should be correct as when

An ‘A’ Attendance Code should be used to positively confirm the changes applied against ‘old’ and

detailing split in fee.

be correct as when student made change‘Correct Course Tuition Fee Amount’ and the

applied against old and ‘new’ records.Fee’s will be split between the courses in accordanceFee Amount and the

‘Correct Course Tuition Fee Liability’ MUSTMATCH unless STP

the courses in accordance with liability periods. (33%/67%)

amount

[email protected]

Transfer In

How

To be used where a student transfers in from another HEI

Impact for HEI Impact on StudentMust check if student has already attended previous HEI

An ‘A’ Attendance Code should be used to positively confirm the students record.

Sent Notification of Entitlement Letter detailing split in fee between HEIsEnter remaining fee

available at relevant point in the AY (100%/75%/50%)

Be aware Fee’s will be split between the HEIs in accordance with liability periods

between HEIs.

(100%/75%/50%)Effective date should be correct as when student commenced

periods.

‘Correct Course Tuition Fee Amount’ and the ‘Correct Course Tuition Fee Liability’ MUSTMATCH unless STP amount


WITHDRAWAL CoCs

T b d h t d t i ithd i f th HEI ith i t ti f

Withdrawals

How

To be used where a student is withdrawing from the HEI with no intention of returning.

Impact for HEI Impact on StudentHowEnter fee due at relevant point in the AY (25%/50%/100%) or less

Impact for HEIAn ‘A’ Attendance Code should be used to positively confirm the students record

Impact on StudentSent Withdrawal Letter

An ‘X’ Code or CoC will block an sched led or

( )‘Date of last attendance’ and ‘Date student left course’ fields should be

if fee has altered.An ‘X’ Code or CoC will block any scheduled or

block any scheduled or future payments to student.

the same date.‘Correct Course Tuition Fee Amount’ and the ‘Correct Course Tuition

future payments to HEI.

Correct Course Tuition Fee Liability’ MUSTMATCH

[email protected]

FINANCIAL REPORTS

Financial Reportsp

Tuition Fee Balance Report : provides institutions with a snapshot of theirll t iti f itioverall tuition fee position

Remittance Report : provides breakdown of payments at student level

Outstanding Online Declaration Report : provides a list of students whohave applied on-line for student finance but who have yet to return asigned declaration form.signed declaration form.

Maintenance Non Payment Report: provides details where maintenance loan or grant payments are blocked for an Academic Year.

Tuition Fee Forecast Report : provides forecast by Academic Quarter andLiability Period


FURTHER INFORMATION

TYPE OF ENQUIRY CONTACT DETAILSTYPE OF ENQUIRY CONTACT DETAILS

General advice

Best practice

Access Issues

[email protected]

Access Issues

Day to day enquiries

Operational issues

[email protected]@slc.co.uk

[email protected]

Reporting defects HEI Helpline 0845 702 3316


www heiinfo slc co ukwww.heiinfo.slc.co.uk


BURSARIES ADMINISTRATION SERVICE

HEI Services Team

Agenda

Rationale & Service Management

BURSARIESHow the service works

Contact Details

Questions?

Rationale

HEBSS (Higher Education Bursary and Scholarship Scheme) and WBS ( g y p )(Welsh National Bursary) set up in 2006/7 to meet legislative & widening participation requirements

Mandatory and discretionary bursaries linked to variable fees

National Scholarship Programme (NSP) – meet obligations for bursaries and fee waiverswaivers

OFFA Access Agreements /HEFCW Fee Plans

National College for Teaching and Leadership (NCTL) bursaries

Is HEBSS right for administration of NCTL Bursaries ?

YES

If all my student body have applied for national support

If I do not want to obtain student bank account details

If I do not want to facilitate payments to students

Service membership AY13/14

170 Full Administration

17 Welsh Bursary Scheme Managed by

HEBSS Ongoing h t

£250 million paid to

students on

49 I f ti O l

STEERING GROUP

enhancements programme

students on behalf of

sector AY12/13

49 Information Only

Bursary administration service to …..

assess student entitlement to HEI bursary

schedule and make payments

HEI bursary, scholarship and fee waiver awards

subject to attendance requirements

notify the student of

raise a Fee Waiver CoC task in

waiver awards

their award/s and payment arrangements

CoC task in Student Information Service

Cost of the service

SLC administration charges are invoiced annually in March

Additional Charge for every “All” Students

g y“Approved” students

UK Students £1 75UK Students£0.50

plus

£1.75

EU Students £12.00 Year 1 (optional service) dand

£1.75 thereafter

subject to VAT

Student SLC HEIInformation

Full AdministrationSubmit

application

consent to share data

Bursary Database

create ‘Student List’

Export Data

create Student List

Student List filter

Student List results

Student assessment details

national

support

info

Bursary consent indicators in SIS

Student SLC HEISubmit

application

Information

Full Administration

create manual

Bursary Databaseconsent to share data

create ‘Student List’

Export DataBursary database

create manualawards

calculate ‘rules based’ awards

create Student List

Rules criteria

Automatedcriteria

Student A level results

Manual criteria

household income grant indicator

attendance – FT/PTtuition fee

progression -

schools/colleges

distance from Institution

care leaver indicatordomicile, age, postcode

course detailsyear of study

HEI application

requirements

Sporting/ musical year of study

achievements

NCTL bursary


application

Information

Full Administration


Bursary Database

create manualcreate ‘Student List’

IO Export Data

create manualawards


create Student List

Approve all awards

Approval List filters

Approval List results


application

Information

Full Administration


Bursary Database


Export Data

create manualawards


create Student List

Approve all awardsIssue Letter ofEntitlement

(branded HEI logo/signatory)

Letter of Entitlement (bursary and/or fee waiver)

Letters of Entitlement

• Separate letter for bursary/scholarship awards and fee waiver awards

• HEI branded literature (bilingual for Welsh students)– Logo– Authorised signatory

• Details of the award entitlement and payment dates

Authorised signatory– HEI customised text (optional)


application

Information

Full Administration


Bursary Database


IO Export Data

create manualawards


create Student List

Issue Letter ofEntitlement

(branded HEI logo/signatory)

Letter of Entitlement (bursary and/or fee waiver) Approve all awards

Request Funds from HEI

Trigger paymentStudent receives

Fund Transfer

Trigger paymentby BACS

Student receivesbursary payment

Trigger Fee Waiver CoC task

Trigger Fee Waiver CoC task

Student Fee Loan reassessed

Student Fee Loan reassessed

Bursary & scholarship payments to students

when do you want to pay the student ?when do you want to pay the student ? » HEI cash flow ~v ~ student welfare » no. of instalments: up to maximum of 3 during

academic year

Consider

y

what attendance triggers do you want to use to release payment?p y

» Registration or Attendance Confirmations 1, 2 or 3

the drawdown process:p» funds will be collected from you 10 working days

prior to your selected payment date and SLC will pay this directly into student bank account via BACS

Fee Waiver process

1 S t l t 3 A th d1. Set up rules to determine student eligibility

2. Decide when you want the CoC task to

3. Approve the award

4. Student can receive an HEI branded letter to tell them about the

fee waiver awardwant the CoC task to be actioned

fee waiver award (optional)

6.Reassessment appears on your Attendance Worklist to confirm

5.The relevant Award Authority will then- reassess students fee loan

7. Full details are available in SIS History screens

loan - send student a revised Student Entitlement Letter

Financial Reports

• Approvals Report

• Approvals Action Status Report

• Student Payment ReportStudent Payment Report

• Pending Payment Report

• Funding Report

TYPE OF ENQUIRY CONTACT DETAILS

information on new subscription

AY rollover and rules set [email protected]

day to day enquiries

operational issues [email protected]

reporting defects

changing details -logo, address, bank details, signatory

Or

HEI Helpline 0845 702 3316 logo, address, bank details, signatory

etc

EU assessment enquiries [email protected] _ y@

STUDENT FINANCE COLLEGE SEMINAR PROGRAMME (HE) - Student Loans Company · . Attendance Confirmation...

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Transcript of STUDENT FINANCE COLLEGE SEMINAR PROGRAMME (HE) - Student Loans Company · . Attendance Confirmation...