Student Feedback Data How to Take Action 10.17Student Feedback Data: How to Take Action for...

Student Feedback Data: How to Take Action for Institutional ImprovementOctober 17, 2016

1

Ruffalo Noel Levitz

1All material in this presentation, including text and images, is the property of Ruffalo Noel Levitz. Permission is required to reproduce information.

Student Feedback Data: How to Take Action for Institutional Improvement

Julie BryantAssociate Vice President, Retention Solutions

October 17, 2016

Twitter: @JulieBryantNL#AssessSatisfaction

Ruffalo Noel Levitz

2

Systematic Assessment Cycle

Survey your students

Inform the campus

Review and share the results

Explore the data

Respond to the data with new initiatives


2

Ruffalo Noel Levitz

3


Ruffalo Noel Levitz

4

Help everyone to understand why the student data are important to the institution


3

Establish a regular cycle that makes sense with all of the surveys you are conducting.

Ruffalo Noel Levitz

6

Best practices: Paper administrations

Representative sample

Work with registrar office

Manage the distribution and collection

Provide a script for the faculty

Allow time for the survey to becompleted in class


4

Ruffalo Noel Levitz

7

Best practices: Online administrations

Invite 100% of the population

Send multiple email messages

Offer incentives

Share who has won incentives while the survey is ongoing

Use a variety of communication methods

Monitor your response rate and demographic distribution

Create competitions between departments

Allow class time for the survey to be completed(mobile version)


5

Ruffalo Noel Levitz

10



6

Ruffalo Noel Levitz

11

Review the results with:

Top leadership

Faculty and staff

Students

Ruffalo Noel Levitz

12

Sharethe results through a variety of methods

Presentations

Written executive summaries

Bite size nuggets

One‐on‐one meetings


7

Ruffalo Noel Levitz

13

Make the data relevant to the audience

Ruffalo Noel Levitz

14

Be sure to tell people what next steps are planned with the data


8

Ruffalo Noel Levitz

15

Explore the data

Ruffalo Noel Levitz

16

Ways to explore your data: What are your trends?

- Year‐to‐year reports

How satisfied are your subpopulations?- Raw data analysis - Target group reports

What else are students sharing with you? - Comments document from online administrations

Focus group discussions and brainstorming sessions- Students- Campus personnel


9

Ruffalo Noel Levitz

SSI Client, 2016

Focus groups can be very eye opening. What you think an item means to students may not be how they interpret it at all.

““

Ruffalo Noel Levitz

18

Bring all the data back to a task force or committee for review and discussion

Begin deciding what you are going to do differently…


10

Ruffalo Noel Levitz

19


Ruffalo Noel Levitz

20

Data on the shelf has no power . . .


11

Ruffalo Noel Levitz

21

Prioritize where and how you will respond

Determine who is responsible

Establish action plans to hold people accountable

Set a timeline

You need to:

Makes changes in:

Processes

Procedures

Perceptions


12

Ruffalo Noel Levitz

23

Retention

AccreditationStrategic Planning

Recruitment

Four primary ways to use satisfaction data

Ruffalo Noel Levitz

24

Impacting Retention

1 2 3 4

Focus on campusclimate items

Improve items

students care about

Celebrate your

strengths

Communicate regarding

changes made


13

Ruffalo Noel Levitz

25

Compare externally

with aspirant institutions

Recruit new students by highlighting areas of strength

Challenges that cannot be fixed

immediately

Align budget dollars on top

priority issues

Guiding Strategic Planning:

Ruffalo Noel Levitz

26

Document strengths3

Using Satisfaction Data for Accreditation:

Show improvement over time4

Respond to challenge items2

Match satisfaction survey items to accreditation criteria1

www.RuffaloNL.com/Accreditation


14

Ruffalo Noel Levitz

27

Identify factors in the decision to

enrollHighlight your

strengths in your recruitment materials

Understand student perceptions of admission and financial aid

Using Satisfaction Data for Recruitment:

Ruffalo Noel Levitz

28

Institutional alumni giving

(higher)

Institutional loan default

rates

(lower)

Individual student retention(higher)

Institutional graduation

rates(higher)

Student satisfaction is linked with:

Learn more here: www.RuffaloNL.com/benchmark


15

Ruffalo Noel Levitz

29

Inform the campus how you responded

Ruffalo Noel Levitz

30

Methods for campus personnel:

President’s council/leadership groups

Staff meetings—departmental or institution‐wide

In‐service sessions

Targeted memos with data pertinent to their area

Supervisory structures

Newsletters

Lunch and learns or wine, cheese, and data


16

Ruffalo Noel Levitz

31

Methods for students:

Announcements on campus by faculty, leadership,and other students

Social media (Facebook, Twitter, YouTube, Instagram)

Student newspaper

Student government/activity groups

Ruffalo Noel Levitz

32

Methods for students and campus personnel:

Postings on campus and website

Email announcements

Alumni magazines, press releases

Infographics

Table tents around campus


17

RUFFALO NOEL LEVITZRUFFALO NOEL LEVITZ

Ruffalo Noel Levitz

34

Posters in the restrooms:

“Stall Street News”

“Flushing Times”

“The Toilet Paper”

“The Daily Flush”


18


19

Be sure to have strong communication activities in place prior to your next survey administration

Ruffalo Noel Levitz

38

Survey your students regularly


20

Ruffalo Noel Levitz

39

Systematic Assessment Cycle


Inform the campus


Explore the data


Ruffalo Noel Levitz

40

Thank you forparticipating today

Julie BryantAssociate Vice President, Retention Solutions 800.876.1117Direct: [email protected]: @JulieBryantNL

www.RuffaloNL.com/SatisfactionSurveyTutorials

Student Feedback Data How to Take Action 10.17Student Feedback Data: How to Take Action for...

Documents

Transcript of Student Feedback Data How to Take Action 10.17Student Feedback Data: How to Take Action for...