Stuck in the Middle with You: Overcoming the Mid-Funnel Bell Curve
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21-Oct-2014 -
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Transcript of Stuck in the Middle with You: Overcoming the Mid-Funnel Bell Curve
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Stuck in the Middle With You: Overcoming the Mid-‐Funnel bell curve
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Welcome to the Jungle
11/8/13 Presentation Title 2
Jus<n Gray CEO, LeadMD @myleadmd
LeadMD Marke2ng Automa2on Experts h=p://leadmd.com
• Marketo & Salesforce Consultancy • 1000+ Engagements • Retainer & One Time • Service & Training offerings • Content & Data Offerings • Preferred Service Provider
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THE STARTING POINT: Tried and True (maybe?)
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Everyone Loves to be on Top
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Wrong!
§ Most Lead Data Looks Like This
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Guess What?
We find there is NO correlation between NET NEW Lead Count and Revenue.
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THE (REAL) STARTING POINT: Look to the middle.
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Create the Gate
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Divide & Conquer
§ Create Unique Ac<on Steps – Align Ac<ons Around Channels
§ Engagement § Successes § Abandons § Nurture Entry
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Personas MaSer in the Middle
§ Revisit persona strategy – Who Did you Create it for?
§ Trash what sucks – Align to your content plan – Opera<onalize in accordance with nurture
§ General Tracks § Persona Tracks § Customer Tracks
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Divide & Conquer
§ Create Persona Entry Plans – Align Ac<ons Around Personas
§ Map Content to Personas § Iden?fiable Ac?ons § Debunking Ac?ons
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Operationalize It!
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Build It!
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Measure It!
§ Align Content to Behaviors ?
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Analyze It!
§ How does Content Influence Behavior
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NOW SCALE IT Don’t Bring a Knife to a Gun Fight
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#Ac<on
§ So… Now It’s Time – Idea to Implement
§ CMS / Content PlaEorm – Kapost
§ Marke?ng Automa?on § CRM § Social Distribu?on – Consump?on to Share
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#KeepItFresh
§ Refresh Your Library CONSTANTLY – Assemble Your Crew
§ PR to drive placements – High Value Placements (HVP)
§ SEO ensures staying power – Organic First
§ The buyer determines your ac?ons
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#Itera<on
§ 6 Month Lifecycle – Recycle
§ One Topic should yield at least 3 others – Reduce
§ Cut out noise & Outdated Content – Reuse
§ Change Channels & Keep it Fresh
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#Results
§ Build Repor<ng based on: – Net New Names – Content Conversions – MQL’s – Influenced Opportuni<es
§ Socialize your results – Marketo does a great job at this
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MQL = Marketing Qualified Lead SAL = Sales Accepted Lead SQL = Sales Qualified Lead (i.e. sales opportunity identified)
Example: Moving from Benchmark to Best Practice § For each 1,000 leads, best-in-class companies create 46 more MQLs than benchmark
companies (97 instead of 51). They create almost 10 additional deals (14.3 instead of 4.6 deals, a 300% increase).
§ Estimate: $150,000 additional revenue per month (based on 3 additional deals per month at an average deal size of $50,000)
SiriusDecisions Inquiries MQLs SALs SQLs SQL-to-close
Benchmark N/A 5.1% 61% 56% 26.5%
Best Practice N/A 9.7% 82% 62% 29%
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#Value
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#atLeadMD
§ Persona based nurture in 15 weeks – Down from 40 – Lead flow increased by 37% – Nurture program ROI up by 41% – Form conversions boosted by 26%
§ 3X ROI on Persona Implementation
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KNOW THAT BUYERS CHANGE You’re Not Too Big to Fail
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#Flexibility
§ Buyers Change – All Marke<ng is Cyclic – LeadMD refreshes Personas Quarterly
§ Based on Your Space
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#Failure
§ Be Prepared to #fail § Sales Fails 50% of the Time – Why would you be different?
§ Failure breeds learning – Be Prepared to Evolve
§ Bad content is squeezing us all § The buyer is flooded § Don’t get discouraged
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#CONTENTSF