AComprehensive Project

On“Stress Management of Employees at SHREE RAM

KRISHNA EXPORTS PVT. LTD.”

Submitted by

Enrollment Number Name

138050592043 Kurani Nafisa

138050592091 Sawadiyawala Chitrak

Submitted to

Ms. Parinaz Todiwala Ass. professor

S.R. Luthra Institute of Management-805Date:-25th may, 2015

INTRODUCTION

20TH century has been regarded as the period of incredible change in human history.

Philosophers and scientists have been various names to this period.

Peter Drucker has called it “The Age of Discontinuity”, John Galbraith has called it “The Age of Future Shock” and Hari Albrecht called it “The Age of Anxiety”.

Definition Stress

What stress is not?

STRESS MANAGEMENT INDIVIDUAL STRATERGIES• Biofeedback• Time management• Meditation• Cognitive therapy• Relaxation technique

•

Organizational strategies

Role Analysis Technique (RAT) Employee Assistance Program Organizational Stress Management Program Targets Career Counselling Delegation More Information and Help Job Relocation Supervisor Training

DIAMOND INDUSTRY PROFILE The diamond industry consists of segments that mine, processes

and markets gem diamonds and industrial diamonds. It takes an average of 250 tons of mined ore to produce one carat of

finished diamond. 92% of diamond pieces cut in 2014 were in Surat, Gujarat, India. A single company, De Beers, controls a significant proportion of the

production and trade in diamonds. The Diamond Trade Company (the distribution arm of De Beers)

sorts and distributes 45% of the world’s rough diamond supply.

Global scenario

De Beers, as the world's largest diamond miner and distributor. India processes 55% by value of the world’s diamonds. Gem quality diamonds are usually distributed to one of the main

diamond cutting and trading centers in Antwerp, Mumbai, Tel Aviv, New York, China, Thailand or Johannesburg.

‘Four Cs’

Indian diamond market

The Indian diamond trade has good cause to worry: over 40 percent of De Beers exports to India.

Argyle’s attempts to soothe their Indian clients reflect the importance the company attaches to this country.

The bigger players and sight holders have long standing relationships with De Beers and the CSO and they have offices all over the world.

PESTEL analysis

Political Factors Economic factors Social factors Technological factors Environment Factors Legal Factors

Current trends About major companies in the industry

COMPANY PROFILE

Shree Ram Krishna Export (SRK) is Indians leading player in manufacturing and exporters of diamonds & DTC sight holder.

Established humbly in 1970 by Govind L. Dholakia. Company today has a 3500+ strong dedicated and talented

workforce.

Vision

Mission

Success mantra of SRK

Market position

LITERATURE REVIEW AUTHOR YEAR FOCUS ON POINTS

Jamal. M 1985 job stressors were significantly related to employees psychosomatic problems, job satisfaction, unproductive time at the job, and absenteeism

Brief. A. P. and J. M. Atieh 1987 job conditions that have an adverse impact on affective reactions to the job will also have a negative impact on overall subjective well-being

Stephen .P. Robbins 1989 stress related headaches are the leading cause of loss of work time

Deshmukh N.H 2009 Stress and life satisfaction among working and non working women from similar levels of socio economic status of the society

AUTHOR YEAR FOCUS ON POINTS

Vijay V. Raghavan 2010 Perceived workload, role ambiguity, work facilitation, and decision latitude are potential stressors.

Sahana Charan 2007 High work pressure, long hours

Schmidt, Denise Rodriguez Costa; Dantas, Rosana Aparecida Spadoti

2009 The relations between occupational stress and work characteristics.

J.E. Agolla 2009 work stress symptoms and coping strategies

Katherine Pollak. Eisen. George J. Allen. Mary Bollash and Linda S. Pescatello

2009 Corporate Health Cost

RESEARCH METHODOLOGY

Problem Statement

• The selected topic is “To study stress management of employees at Shree Ram Krishna Exports Pvt. Ltd.”

To know how employees react to stress and what Company take initiatives to manage stress is a area of concern.

Research Objective

• To identify the potential sources of stress.• To identify the consequences of stress.• To know the ways that company uses to manage stress. • To know about the satisfaction level of employer’s practices.

Research design• In this study research used Descriptive research.

Type of sample design• The method used for sampling is non probability Convenient

Sampling.

Population size• Total 3500 employees are working in SRK Exports Pvt. Ltd.

Sample size• 25 respondents not willing to fill the questionnaire. So sample size

reduced to 325 instead of 350.

Time period of Research• Time period of almost semester III and semester IV of MBA .i.e.

from August, 2014 to April, 2015.

Area of Research• This research is undertaken within ‘Employees of SRK from SRK

Empire, Surat.

Data collection method:• Primary data: Instrument- Questionnaires• Secondary data: Internet, Magazines,Journals,Company brochures

Tools For analysis of data• Percentage method • ONE WAY -ANOVA Test

Limitations of the Study

• The convenient sampling technique has its own limitations.• Many times responses in questionnaire were incomplete and biased so

it may not represent accuracy in study.• Some of the respondents of the survey were unwilling to share personal

information.• 25 respondents not willing to fill the questionnaire. So sample size

reduced to 325 instead of 350.• The authorities were hesitant to hand over the Filled Questionnaire

back to us. So we have entered data visiting the Company Premises only.

How Frequent have You Noticed/Felt the Following:

DATA ANALYSIS & INTERPRETATION

Which of the Following has Caused Problem to You?

Rate Your Satisfaction Level for following:

Which of the interventions/techniques has the company taken to manage stress?

A. Educational Interventions

B. Skill Acquisition Interventions

C. Employee Wellness Program (EWP)

D. Heath Promotion Program(HPP)

One-way ANOVA

• Null Hypothesis (H0): There is no significance in the satisfaction level of

employer practices belonging to different working families.

• Alternative Hypothesis (H1): There is significance in at least one working

family having dependent on satisfaction level of employer practices.

Continue…

MAJOR FINDINGSParticular(Objectives) Findings

Consequences of Stress

o Depressed Mood, Loss Of Interest, Loss/Increase In Weight, Sleep Disorder, Loss Of Energy, Fatigue, Anxiety , Irritability With More Than 40% Occasionally Been Noticed Which Is Found From Respondents.o Palpitations And Accelerated Heart Rate, Sweating , Chest Pain Are Consequences that are Less (Say 20%) felt By Respondents.

Sources of Stress o Shift Work With 65% , Low Salary 55%, Very Heavy Work Load 48%, Poor Supervision 48% , Job Insecurity 47% , Under Utilization of Skills 48.3% Impersonal Treatment 46.2%,uncertain/Undefined Job Expectation 46.5%, Problem With Co-worker 46.5%.

Particular Findings

Satisfaction Level Regarding Employer’s

Practices

o Neutral Regarding Health & Safety Practices, Work Life Balance Practices, Employee Recognition Practices, Involvement In Decision Making & Problem Solving, Recognition Of Efforts, Flexibility In Working Hours, Growth & Advancement Opportunities provided by SRK Exports.o 32% and 18.8% Respondents are Satisfied and Dissatisfied with employer’s Practices Respectively..

Stress Management Intervention Educational

Interventionso 70% & 58% of the respondents feels that they are been informed about the sources of stress & informed about how to avoid stress.

Skill Acquisition Interventions

o Time management and proper training are accordingly done by Employer is 44% and 45% Respectively.

Employee wellness program

o According to Respondents, EWP such as supervised exercise classes, free utilization of fitness centers, training on how to properly perform physical work tasks occasionally.

Heath Promotion Program (HPP)

o SRK use Interventions to manage stress in HPP such as Control on Hypertension, Health Care Programs for Family Members also and also provide onsite Health education Programs.

Additional Findings through Observation SRK has set up various institutes and played a pivotal role in promoting women’s education. SRK have face-to-face interaction with employees to improve their work efficiency and relationships. SRK encourages extra-curricular activities like celebrating festivals, Sports, Environment friendliness and Tree-plantation, Career guidance, External examinations, Music, Karate Cultural programmes, Conferences, Cleanliness drives, Science-fair and much more.

CONCLUSION

• The enormous human and economic costs associated with occupational stress suggest that initiatives designed to prevent and/or reduce employee stress should be high on the agenda of workplace health promotion programs.

• Wide - ranging types of interventions may be considered.

• primary level• the secondary level

RECOMMENDATIONS

• Encouraging more of organizational communication.• Employee counselling is a very good strategy to

overcome employee stress.• Employees should be given flexibility in hours so that

there would be more effective productivity increase by them.

• Give employees opportunities to participate.• Reducing stress will allow for a better work

environment.• Stress is inevitable