Strengthening the Recruiter and Hiring Manager Relationship: 5 Steps to Becoming Strategic Business...

© 2014 CareerBuilder


5 Steps to Becoming Strategic Business Partners

© 2014 CareerBuilder ► 2 ◄

Today’s Speakers

Keith HadleyPractice Leader – Employment BrandingCareerBuilder

Twitter: @keithhadley

Jennifer WayPresidentWay Solutions

Twitter: @WaySolutions


• Identify the characteristics of a strategic relationship between recruiters and hiring managers

• Learn to avoid common traps that keep the relationship from that of healthy business partners

• Outline practical behaviors that foster strong relationships at each point of the hiring process

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Learning Objectives


What is the value of each role?

What do they each bring to the business?

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Role Clarity


Organizational Structure

Operations

Executive Leadership

Human Resources


Role and Responsibilities

Recruiting acts on behalf of the business.

Operations (Hiring Manager) Recruiting (Human Resources)

Core of the business Support function

Profit center Cost center

Separate hierarchy from HR Service to operations

Hiring is a fraction of tasks Hiring is 100% of tasks

Ultimately responsible for hiring Facilitates the process

Drive profitability Efficiency/Risk mitigation/ Ensure quality


Service starts with expectations.

Educate CommunicateReinforce

Value

Step 1: Setting Expectations


Ask Yourself

• Do you share the specifics of the process and timing?

• Do you call back when you said that you will?

• Don’t promise five candidates; instead promise no more than 2-3.

• Do you present candidates within the promised timeframe?

• Do you interview candidates in a timely way?

• Do you provide meaningful feedback?


Focus on Top Talent

Saves Time

Increases

Influence

Improves

Candidate

Experience


Drive results through influence instead of authority.

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Step 2: Balance the Partnership


Create Influence

Knowledge

Trust

Relationship


Business

Acumen

Numbers Orientation

Political SavvyStrategic

Discussion

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Hone Business Acumen


Ask Yourself

• What numbers drive the business?

• What is the politics may affect this role?

• How much does it cost to keep this position open?

• What is the greatest opportunity for the team?

• What are the core challenges to hiring for this role?

• What does success look like in this role?

• What would failure in this role cost?


Share Commitment to Outcomes

Connect to daily

challenges

Focus on key drivers

Acknowledge expertise


Ask Yourself

• How can you reinforce the value of your services as a recruiter?

• What process and timing expectations were set upfront?

• What’s the best way to manage expectations throughout process?

• How can the hiring manager encourage the recruiter to engage with the business?


Lead with service, then ask for what you need.

State Service

Ask for Action

Gain Agreement

Follow-up and

Document► 16 ◄

Step 3: Create Accountability


Lend expertise and outline choices.

Earn Your Say


Diagnose interviewing challenges.

Preparedness

Attract vs. Assess

Candidate

Prioritize Time on Question

s

Anticipate

Answers

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Assess Hiring Skills


Step 4: Use Data to Aid Process and Decisions

Hiring Data

• How long to hire this position last time?

• How long does this manager take to hire?

Talent Data

• Salary median for title

• Candidate market (rich, deficient, or recycled?)

Labor Data

• Supply/Demand• Unemployment

numbers


Supply & Demand Example: JAVA DEVELOPER CHICAGO


Supply & Demand:JAVA DEVELOPER NATIONWIDE


Supply & Demand:HELP DESK CHICAGO

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Supply & Demand:HELP DESK NATIONWIDE

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Step 5: Resolve Conflicts Quickly

Focus on small improvements:

Acknowledge what is working

Outline opportunity and benefits

Negotiate change


Policy vs. Preferences

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Solutions Orientation


• Faster time to hire

• Higher quality hires

• Provide a consistent experience

• Increase equity of employment brand

Identify, attract, and select top talent efficiently.

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Impact on Hiring Culture


Stay in touch!

[email protected]

Twitter: @keithhadley

[email protected]

Twitter: @WaySolutions

mailto:[email protected]

mailto:[email protected]

Strengthening the Recruiter and Hiring Manager Relationship: 5 Steps to Becoming Strategic Business...

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Transcript of Strengthening the Recruiter and Hiring Manager Relationship: 5 Steps to Becoming Strategic Business...