Topics• On-Ramp

• Business Process Management

• Secure Information Sharing

• Regulatory-Compliant FaxSolution

• Knowledge Sharing

• Capturing the Cross-Sell

• Understanding Your DocumentCosts

• Controlling Document Costs

• Procurement

• Achieve Compliance with Xerox

StreamliningFinancial Service

Workflows

Xerox in Financial Services

Mortgage loans have reached extremely high numbers, and at the same time the

industry is starting to trend downward. As loan volumes decrease, many organi-

zations struggle with an inverse relationship between the number of loans

processed and cost to process each loan.

The average mortgage loan application includes moving roughly 250 pages.

To meet heavy loan volume demand, organizations hire additional personnel

that stay on long after the volume returns to lower levels. The delta results in

a higher cost per loan. At the same time, organizations face delays in loan

processing for human errors that could be easily prevented, given the right tools.

As the loan volume decreases, competition increases. Maintaining and growing

a customer base with good service and fast loan processing is an excellent start.

Mining an existing customer base for additional sources of revenue is a best next

step. Increasing your cross-sell opportunities from mortgage loans to home equi-

ty lines of credit can be one of the fastest paths to creating additional revenue.

Do you have the right tools in place to achieve your

objectives? Have you taken the time to evaluate your

current workflows, the supporting infrastructure,

and determine what changes should be made?

Xerox offers a complete portfolio of solutions

tailor-made for financial services, targeting

workflows that are more accurate, more expedient,

more cost-effective, and better proven for

meeting the needs of your customers.

We look forward to better understanding

your environment and identifying

opportunities to partner.

The Challenge:High loan volumes dictate the need for expediency in processing.

Converting customer documentation to digital format offers the

fastest processing times, but introduces the opportunity for errors

and creates a potential backlog at the capture point in the process.

The Solution:A customizable forms processing solution that accommodates

existing processes and documentation, with automatic classification,

data extraction and indexing by form and document type.

Cardiff TeleForm

Rather than require employees to learn entirely new ways of processing loans,

TeleForm offers a customizable interface and ability to work with a variety of

documents. Hand-written and type-written customer documentation is scanned

in to the Xerox WorkCentre® device using OCR technology. Multiple text filters

help to reach accuracy rates approaching 100%, with any questionable marks

automatically flagged for confirmation. Cardiff TeleForm integrates with Cardiff

LiquidOffice and Streem, allowing your digital on-ramp to be fully interconnected.

The ResultsAccurate: Multiple OCR filters and quality

confirmation allow for greater accuracy

and more expedient loan processing.

Integrated: Cardiff TeleForm offers

integration with Cardiff LiquidOffice

and Streem, providing an on-ramp for

a fully digital workflow.

Xerox in Financial ServicesOn-Ramp

Capturing Critical Information

The Challenge:Any bank or loan office is accustomed to hundreds of documents

changing hands throughout the day. How can an organization provide

users with the right documentation, concurrent access, and ensure

they are working with the latest information?

The Solution:A web-based business process management solution for creating,

deploying and automatically managing the routing, tracking and

approval process for electronic forms.

LiquidOffice

LiquidOffice manages every aspect of a form’s lifecycle within your organization:

creation, deployment, approval and tracking. A handwritten customer loan

application can now be scanned in using Cardiff TeleForm with a Xerox WorkCentre

MFP, and instantly routed to a user’s personal folder. The digital documents are then

available as attachments to new electronic form transactions within LiquidOffice.

These attachments will remain with the electronic form through the processing,

routing, tracking, approval and archive functions. The transaction is now completely

digital, so any requests for additional information now occur real–time rather than

after mail delay. Through additional integration of enterprise search from Autonomy,

LiquidOffice enables real-time access to, and use of, time-sensitive content

throughout the process lifecycle.

The ResultsSeamless: Automatic work routing and

notifications across groups, networks and

external partners reduces the time, errors

and complexity in loans processing.

Concurrent: Leverage existing applications

and legacy systems by filling the gaps with

more efficient web–based forms, interfaces

and reporting.

Xerox in Financial ServicesBusiness Process Management

Business Process Management

The Challenge:A business loan customer requires a final decision within 15 days

to meet project terms with potential tenants.

The Solution:A fax server and software package to automate the process of

receiving, processing and storing high volumes of faxes, coupled

with a module to share information across multiple channels with

password protection.

Streem Center®

Streem Center® fax server and software directly integrates with a variety of data

capture and OCR software including Cardiff TeleForm and LiquidOffice. Now your

office can automatically receive, process and store account applications and

changes, mortgage applications, refinancing information, loan applications,

customer surveys and employment listings. As loan decisions are received,

the Streem Center application allows the business loan customer to receive

the update automatically. Using a touch-tone phone, the customer can navigate

through a prompt system and receive the information via audio or fax. This is

ideal for access to automated loan or account information.

The ResultsEfficient: Streem works with many existing

versions of data capture and business

process management software, allowing

your office to handle high volumes of

paperwork incoming and outgoing easily.

Productive: Using Streem, a bank’s staff

is freed from answering customer inquiries

on loan status and account information.

The customer can access the important

information they need 24 hours a day

without waiting for a customer service

representative.

Xerox in Financial ServicesSecure Information Sharing

Completing the Information Loop

The Challenge:Loan processing includes distributing considerable amounts

of confidential information to a number of sources. Meanwhile,

Gramm-Leach-Bliley legislation requires financial services

establishments to implement track-and-trace capabilities for

data movement, and monitor unauthorized attempts to access

customer data.

The Solution:A proven and reliable enterprise fax and electronic document

delivery solution that automates the delivery, receipt and tracking

of confidential customer loan information.

Captaris RightFax

Captaris RightFax automates delivery, receipt and tracking of customer financial

information including sensitive financial records, so loan processing is expedited

and secure. RightFax provides an electronic document delivery system that’s

modular and fully scalable to meet the needs of offices of many sizes. Fax and

electronic document delivery provided by the solution paves the path to regulatory

compliance, while eliminating many of the repetitive manual entries that stand in

the way of higher productivity.

The ResultsCompliant: RightFax offers simplified

tracking of data to meet Gramm-Leach-Bliley

requirements, and establishes an electronic

paper trail to meet with SEC 17, Sarbanes-

Oxley, and Anti-Money Laundering Act

regulations.

Efficient: Faster information delivery

translates to faster claims processing,

and nearly instant access to information

via fax, email, print or web.

Instant: Accelerated delivery of information

enhances your loan programs, customer

satisfaction and your bottom line.

Xerox in Financial ServicesRegulatory-Compliant Fax Solution

Secure Electronic Document Transmission

The Challenge:You’ve implemented new digital workflow. Processes move faster,

but you may be lacking a centralized, secure location for confidential

client information. Can you provide information access when it’s

needed, prevent unauthorized access, and ensure that when disaster

strikes, a recovery solution is in place?

The Solution:A Xerox–native, scalable enterprise content management (ECM)

solution that delivers a central repository for your customer’s data,

providing ECM across territories, geographies, branches and

organizations with multiple levels of document and content security.

Xerox DocuShare

Xerox DocuShare provides the backbone for your data network, allowing financial services

organizations to significantly improve productivity, streamline business processes, and reduce

the time and cost of managing paper documents. Tightly integrated with Xerox Document

Centre and WorkCentre MFPs, DocuShare is available to small and mid-size CPA, brokerage,

or mortgage firms, as well as large banks, investment firms, and other financial enterprises.

Web-based functionality provides for distributed and timely access to information, excellent

version control, several layers of security, storage processes, and certified, intuitive records

management that can be deployed widely across a financial organization to meet regulatory

requirements.

DocuShare CPX

DocuShare CPX builds on the scalability of DocuShare to automate standardized business

processes within financial services through an online project dashboard. DocuShare CPX

allows users to contribute content directly from Microsoft Office applications, including Outlook

and other e-mail programs, and create sophisticated workflow processes by configuring

content rules that automatically act on content when submitted. Loan processing is fast and

efficient through the removal of manual gatekeeper steps. An XML-based Knowledge Network

Engine helps export and compile previously captured loan information into new forms,

providing for exceptionally fast cross selling from home mortgages to home equity LOCs.

The ResultsScalable: Web-based, multi-platform and

well-integrated, DocuShare can meet the

needs of small offices or large enterprises

that need to share information securely

across departments and branches.

Native: DocuShare is native to Xerox

to ensure support by just one vendor,

and excellent integration with the advanced

functionality of Xerox multifunction products

(MFPs).

Intuitive: DocuShare provides a web-page

interface so no client software is required,

and icon navigation aids with rapid

adoption. Optional client software can

alternatively let people work through the

familiar interfaces of Microsoft Office and

other desktop applications.

Xerox in Financial ServicesKnowledge Sharing

Distributed Concurrent Access

to Critical Information

The Challenge:Centralized campaigns are harnessing sophisticated CRM systems

with variable data for 1:1 marketing. Still, your loan officers know

their customers best. How can you help them reach customers that

are prime targets to take advantage of additional banking services?

The Solution:Distributing professional color printing enables lightning fast

campaigns pushed from central marketing, highly segmented

1:1 direct marketing campaigns, and excellent support for

enhancing services offered with fresh collaterals in every store.

Xerox Color Capable Devices

Color captures attention, increases productivity, improves communications and

helps boost sales. Bringing more global access to color empowers users to reach

out to the customers that matter most; the ones that are in your stores interested

in banking services. Color gains readership by 80%.* If your conversion rates from

mortgage to home equity LOC are hitting low numbers, adding color to your

collaterals can be a decisive step in the right direction.

Keeping your customers informed is not only an initiative to improved customer

service; it also has a direct impact on your telephone support volume. Color

increases comprehension by as much as 73%.* By employing color in more

effective document design, your customers can better understand bank

communications, amounts due, loan status, and avert the need to call with

questions.

The ResultsEffective: Color gains readership by 80%.

Adding color to product guides can help

convey critical information and inform

your customers of banking services that

align well with their goals.

Efficient: Information can be located

70% faster when in color, and color can

increase payment response by up to 30%.

Your customers pay on time and cash

flow increases.

Powerful: Color helps sell up to 80%

more. Collateral materials, sales brochures

and other customer communications can

help generate more sales with the

application of color.

*20 ways to improve business with Xerox Color, with

data from studies by Loyola College, Maryland, U.S.A.,

by Ellen Hoadley, Ph.D., Laurette Simmons, Ph.D., and

Faith Gilroy, Ph.D; Case & Company, Management

Consultants; Bureau of Advertising, Color in Newspaper

Advertising; Maritz Motivation, Inc., Southern Illinois.

Xerox in Financial ServicesCapturing the Cross-Sell

Leveraging Color to Increase Business

The Challenge:When asked, many organizations don’t have a solid grasp of

the annual spend on document output. Device management

responsibilities are often fragmented, and even usage analysis tools

on larger devices don’t account for the number of thermal faxes and

single-use, non-networked devices that exist throughout. Gartner

estimates that organizations spend between 1% and 3% of annual

revenues (around $180 billion worldwide) on document output and

management. That’s a significant amount for any organization.

The Solution:A powerful and scalable set of integrated tools and methodologies

to analyze a business environment, define current state and show

the path to an improved bottom line. Xerox Assessment Services are

helping organizations understand the current state and reach cost

savings of up to 40%.

Xerox Assessment Services

Xerox Assessment Services include the Xerox Office Efficiency Calculator, a free

instant analysis tool (www.xerox.com/efficiency); The Xerox Office Productivity

Advisory (XOPA), a site-based service that estimates costs and volumes leveraging

industry metrics; and the industry recognized Xerox Office Document Assessment

(ODA), a consultative, in-depth analysis using Lean Six Sigma methodologies. The

Xerox Office Document Assessment is available worldwide, uncovering the actual

costs of document output, assets, infrastructure, and workflows across your

enterprise. The ODA is a holistic, vendor–neutral approach that provides accurate

data about the cost of doing business, to help formulate a comprehensive plan for

getting the most from an organization’s document infrastructure.

The ResultsScalable: Xerox Assessment Services are

designed to be in tune with the needs of

your organization. An online analysis can

provide a snapshot of current document

costs and where there may be potential

for cost savings. More in depth analysis

is available to help identify and reach

document output cost savings goals.

Adaptable: Xerox Assessment Services

are developed to work on your terms.

They begin with an understanding of your

requirements and those of your users;

fully comprehending your document output

processes and the ways people work within

your organization; and analyzing the work

environment to establish a true total cost

of ownership.

Proven: Conducting assessments worldwide

since the mid-1990s, Xerox has developed

a solid understanding of the challenges

organizations face today, and that the

opportunity to reduce cost and improve

worker productivity can be significant and

immediate.

Xerox in Financial ServicesUnderstanding Your Document Costs

Lowering the Cost of Doing Business

The Challenge:You recognize the high costs incurred in printing with non-networked

devices, especially lower volume inkjet devices. There is also a good

business case for color capable devices in branch locations. How do

you modify user behavior and ensure that the organization is keeping

document costs at bay?

The Solution:With Equitrac Office software, you can track, analyze, allocate and,

if necessary, recover the costs of every document that any employee

sends to any networked printer, copier or multifunction product (MFP).

Equitrac Office

Equitrac Office is tailored to the demanding document management and

accounting needs of financial services environments, from those with one

device to configurations with hundreds of networked devices. Equitrac Office

enables job-based rules for routing of color prints; if a user routes a 50-page

color presentation to an inkjet printer, Equitrac will intervene to suggest a more

cost-effective high volume MFP, or automatically transfer the job, based on

administrator settings. In addition, user authentication ensures confidential

information remains so, and job codes connect every document to a budget

center or client code.

The ResultsCost-effective: Equitrac integrates into your

network and immediately ensures the right

levels of feature access are provided to the

correct users, ensuring the most cost

effective devices are used.

Secure: Equitrac offers Follow-You print to

ensure confidentiality while providing a new

level of convenience to the user.

Streamlined: Through extensive operational

reporting, IT and administrative processes

can be simplified, help desk calls reduced

and fleet management enhanced.

Xerox in Financial ServicesControlling Document Costs

Controlling Document Costs in the Organization

The Challenge:You need advanced workflow solutions, but are required to make

a solid business case with strong ROI for every purchase.

The Solution:Xerox is part of the American Bankers Association. Under a National

contract with Xerox, ABA members are eligible to receive special

pricing when purchasing or leasing Xerox products designed to help

you work more effectively and efficiently in order to help increase

your productivity. If your Bank is looking for professional quality

outputs—fast, easy, and affordable—Xerox benchmark digital

copiers/printers will enable you to produce high-quality, professional

documents. Xerox offers the widest array of document-related

business solutions, including the latest in the Xerox family of digital

copiers that can copy, scan, fax, or serve as a network printer.

Whether you need to create crisp black and white or high-impact

color documents, Xerox has the perfect solution to meet your needs.

Contact your local Xerox sales representative or authorized sales agent, and mention

you are a member of the American Bankers Association and/or your State Bankers

Association. To locate a Xerox representative near you, call the Bankers hotline at

1-800-275-9376, ext. “BANK” (2265). Important: Make sure you reference the ABA

contract number 0706438 when you purchase or lease your Xerox machine.

The ResultsAccessible: Banks can take advantage of

National contract prices for the purchase

or lease of Xerox copiers, duplicators,

multifunction products (MFPs), facsimile

machines and other office equipment

available through the local Xerox sales office.

Guaranteed: Xerox is dedicated to customer

satisfaction. If a Banker is not satisfied with

the Xerox equipment purchased, Xerox

will replace it—without charge—with an

identical model or a machine with

comparable features and capabilities.

Contact your local Xerox rep for further

details about Xerox's Total Satisfaction

Guarantee.

Xerox in Financial ServicesProcurement

Getting the Right Equipmentfor your Organization

Copyright © 2006 Xerox Corporation. Xerox®, Xerox Business Partner™, WorkCentre®, Phaser® and Smarter Document Management sm are trademarks and service marks of XeroxCorporation in the U.S. and/or other countries. FINBR-01UA

Achieve Compliance with Xerox

Sarbanes Oxley is probably the most prevalent legislation affecting the financial services industry.

However, there are a number of regulatory mandates that have a direct impact on the way

transactions are conducted and information is handled today. Consider the high level demands

of each of the four following mandates. How do you measure up? Xerox can help you get where

you want to be.

Sarbanes Oxley (www.sarbanes-oxley.com)

Sarbanes Oxley requires enhanced financial disclosure, and holds Chief Information Officers responsible for the security, accuracy and

reliability of the systems that report the data. Ensuring records are archived, readily available for auditing, and secure from tampering is

a critical path to compliance.

Gramm-Leach-Bliley (http://banking.senate.gov/conf/; www.ftc.gov/privacy)

This legislation includes privacy provisions that mandate financial institutions disclose to their customers what information the institu-

tion gathers, where the information is shared and how the company safeguards the information. The Safeguards Rule specifically

requires all financial institutions to safeguard customer information, and holds accountable both agencies collecting the information as

well as those that receive information from other institutions. Securing access to critical customer information is required – including

the electronic transmission of sensitive information and authorized receipt.

Anti-Money Laundering Act (http://www.occ.treas.gov/handbook/bsa.pdf)

The Bank Secrecy Act requires 5 different reports to be submitted to the government; that all records required be kept for a period of 5

years; and that insider abuse of any type be reported. Clearly, detailed job-based accounting with tracking to the user level has a central

role in best practices for compliance. In addition, maintaining an Enterprise Content Management (ECM) system for secure records

management becomes more of an imperative.

SEC 17-a3/4 (http://www.sec.gov/rules/interp/34-47806.htm)

Requires broker-dealers to store required records in electronic form, and that they be preserved exclusively in a non-rewriteable and

non-erasable format. This includes provisions that broker-dealers preserve a comprehensive record of each securities transaction they

effect. Taken in full, this requires an electronic paper trail that includes electronic transmission of documents to and from the customer.

Having every incoming and outgoing fax automatically scanned and archived to a central repository, with appropriate safeguards that

ensure records are non-rewriteable, is a valid path toward full compliance.

Interested in learning more about how Xerox can help you meet your regulatory requirements?

To complement the solutions provided in this brochure, please contact your Xerox Representative for an in-depth consultation.

Xerox in Financial Services

To learn more, visit www.xerox.com