Strategic Transformation Plan 20062010 2007 Update Strategic Transformation 2007 Update January 30,...
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Transcript of Strategic Transformation Plan 20062010 2007 Update Strategic Transformation 2007 Update January 30,...
Strategic Transformation Plan 2006—20102007 Update
Strategic Transformation2007 Update
January 30, 2008
Strategic Transformation Plan 2006—20102007 Update
Start with vision – realistic but ambitious
Break it down: priorities
Commit to aggressive targets
Sustain change
Transformation
Strategic Transformation Plan 2006—20102007 Update
How the law impacts strategy
Update and reinforce goals
Refine key strategies
Set the stage for 2013
2007 Update
Strategic Transformation Plan 2006—20102007 Update
2007 Update Generate Revenue
Increase Efficiency
Improve Service
Create a Customer-Focused Culture
Enhance Sustainability
Strategic Transformation Plan 2006—20102007 Update
Add value, improve relevance: Intelligent Mail
Collaborate on new applications
Simplify acceptance, expand access Build on domestic to grow international Strengthen outreach
Generate Revenue
Strategic Transformation Plan 2006—20102007 Update
Reinforce the value of mail.
Responsive to customer needs.
Generate Revenue
Strategic Transformation Plan 2006—20102007 Update
Flats sequencing Expand standardization Efficient, customer-focused
network Streamline processes ─ beyond
operations
Increase Efficiency
Strategic Transformation Plan 2006—20102007 Update
Accelerate existing efforts: >$1 billion annual savings.
Costs under CPI by class.
Increase Efficiency
Strategic Transformation Plan 2006—20102007 Update
Quality and consistency at all access points
Updated standards, externally-validated service measurement
Cut UAA in half. Improve addresses and lists.
Move to total mail visibility
Improve Service
Strategic Transformation Plan 2006—20102007 Update
Use data to target opportunity, reduce variability, and drive continuous improvement.
Improve Service
Strategic Transformation Plan 2006—20102007 Update
Create a Customer-Focused Culture Develop and sustain skills
Minimize distractions
Align compensation and recognition with results
Strategic Transformation Plan 2006—20102007 Update
Align to new technologies and evolving markets
Engagement to ensure viability for future generations
Create a Customer-Focused Culture
Strategic Transformation Plan 2006—20102007 Update
Improve understanding of the benefits of mail
Improve address and list quality Help customers go “green” Expand recycled and recyclable products Reduce fuel use. Reduce energy use in
facilities by 20%
Enhance Sustainability
Strategic Transformation Plan 2006—20102007 Update
Build a conservation culture.
Partner with customers, suppliers, and government.
Enhance Sustainability
Strategic Transformation Plan 2006—20102007 Update
2009 2010 2011 2012 2013
What’s Next?
Strategic Transformation Plan 2006—20102007 Update
What do you see as growth opportunities?
Where does your business need to be in 5 years? How can we help get you there?
How do we work together to get new customers using mail?
We need your thoughts . . . 2013
Strategic Transformation Plan 2006—20102007 Update
Questions?
Your comments questions
ideas
Transformation @usps.gov