talks!

Straight Talk About Telecommunications for Your OrganizationFebruary 18, 2010

Audio is only available by calling this number:Conference Call: 866-740-1260; Access Code: 6339392

Sponsored by

Straight Talk About TelecommunicationsConference Call: 866-740-1260 Access Code: 6339392

Using ReadyTalk

• Chat & raise hand • Mute = *6,

Unmute = *7• If you lose your

internet connection, reconnect using the link emailed to you.

• If you lose your phone connection, re-dial the phone number and re-join.

• ReadyTalk support: 800-843-9166

Straight Talk About TelecommunicationsConference Call: 866-740-1260 Access Code: 6339392

You are being recorded…

• This seminar will be available on the TechSoup website along with past webinar presentations:– www.techsoup.org/go/webinars

• You will receive a link to this presentation, material and links.

• After the webinar, you can ask follow-up questions in the Telecommunications Forum:– http://bit.ly/dpsjiF

• Twitter hashtags: #techsoup

talks!

Straight Talk About Telecommunications for Your OrganizationPresenters: Chris Shipley, Nutmeg

Consulting Kevin Lo, TechSoup Global

Sponsored by

Straight Talk About TelecommunicationsConference Call: 866-740-1260 Access Code: 6339392

Today’s Speakers

Kevin LoTechSoup Global

Facilitating: Kami Griffiths, TechSoup

Chris ShipleyNutmeg Consulting

Straight Talk About TelecommunicationsConference Call: 866-740-1260 Access Code: 6339392

Other ways to participate

• Audio web stream: http://radon.slserver.com:8162

• Tweetchat (hashtag: #techsoup): http://www.tweetchat.com/room/techsoup

• Second Life: http://bit.ly/4uqrMa • Forums event (all day, so show up and

post your specific questions) http://bit.ly/dpsjiF

Straight Talk About TelecommunicationsConference Call: 866-740-1260 Access Code: 6339392

What are some voice communication options?

• Voice Over Internet Protocol (VoIP)• Plain Old Telephone Service (POTS)• In-house Private Branch Exchange

(PBX)• Hosted/Virtual PBX• Mobile Smartphones

Straight Talk About TelecommunicationsConference Call: 866-740-1260 Access Code: 6339392

How do they differ?

• Convenience• Level of tech expertise needed for

administration• Scalability• Cost• Range of 'bells and whistles'

Straight Talk About TelecommunicationsConference Call: 866-740-1260 Access Code: 6339392

What are the pros and cons?

http://www.flickr.com/photos/tomcochrane/3654279753/

Straight Talk About TelecommunicationsConference Call: 866-740-1260 Access Code: 6339392

What costs do we have to consider?

• Up front costs• Recurring subscription fees• Ongoing consultant fees

Straight Talk About TelecommunicationsConference Call: 866-740-1260 Access Code: 6339392

What’s the best way to go about shopping for a new phone system?

http://www.flickr.com/photos/33224129@N00/3403436760/

Straight Talk About TelecommunicationsConference Call: 866-740-1260 Access Code: 6339392

What kinds of systems should be used by different types of organizations?• Depends on how you use voice• How your organization is funded• Level of security needed• How your general technology needs

are met

Straight Talk About TelecommunicationsConference Call: 866-740-1260 Access Code: 6339392

How does the physical setup of an office factor into the choice of voice systems?• Multi-sites• Telecommuters

Straight Talk About TelecommunicationsConference Call: 866-740-1260 Access Code: 6339392

What network considerations are there when choosing a VoIP system?

http://www.flickr.com/photos/adrianblack/3347525101/

Straight Talk About TelecommunicationsConference Call: 866-740-1260 Access Code: 6339392

Are services like Skype, Jajah, or Google Voice adequate?

• Consumer vs. Enterprise• Reliability• Ongoing costs• Integrating mobile phones• Call quality

Straight Talk About TelecommunicationsConference Call: 866-740-1260 Access Code: 6339392

Resources

• How Telecommunications Is Changing Work for Nonprofits

• VoIP for Your Nonprofit• Unified Communications Options for

Nonprofits

talks!

Questions?

Submit your questions using the chat box.

Straight Talk About TelecommunicationsConference Call: 866-740-1260 Access Code: 6339392

The Event Continues…

• Continue the conversation in the new Telecommunications forum: http://bit.ly/dpsjiF

• All-day, asynchronous (not live) forums event

• Show up anytime and post

Straight Talk About TelecommunicationsConference Call: 866-740-1260 Access Code: 6339392

Got a question we didn’t get to?

• Post your questions to the forums event: http://bit.ly/dpsjiF

• Our hosts will be on hand throughout the day to answer your questions.

• Need help? Email: community@techsoup.org

Straight Talk About TelecommunicationsConference Call: 866-740-1260 Access Code: 6339392

Get the Most Out of TechSoup

• At TechSoup, you’ll find a range of technology services to help your nonprofit:

– Read helpful articles in our Learning Center– Request donated software, hardware, and

online services– Join our community forums to learn from

your colleagues– Browse upcoming events and conferences

Straight Talk About TelecommunicationsConference Call: 866-740-1260 Access Code: 6339392

Upcoming Webinars

• After the Crash: Tips on Data Recovery– Thursday, February 25, 11 a.m. Pacific

• Creating a Successful Computer Refurbishing Program – Thursday, March 4, 11 a.m. Pacific

Straight Talk About TelecommunicationsConference Call: 866-740-1260 Access Code: 6339392

Thank you to our Webinar Sponsor!

ReadyTalk offers dedicated product demos for TechSoup organizations 4 times per week.

For more information: pages.readytalk.com/techsoup.html

talks!

Thank you! Please complete the post event survey!

Kami Griffiths, kami@techsoup.org, 415-633-9392