Below is an updated index of Storwize V7000 technical sales related resources that are currently available.  Forward this information to your IBM and Business Partner contacts who may not be on the technical notifications distribution lists.  Be sure to save this information for ongoing reference.  There are lots of links here that you will refer back to regularly. You can replace your older versions of this information with this updated reference guide.  Please contact Lisa Dorr if you would like to see any specific additions to this resource index.(Please remove the last section of this note - IBM Internal Only Technical Training - before forwarding to Partners.)

IBM AND BUSINESS PARTNER RESOURCES

IMPORTANT LINKS Get on the Storwize V7000 Technical Distribution List

This distribution list is used to send you direct e-mail notifications for Storwize V7000 technical training events, technical sales resources and other key technical sales related information.  If you received this note directly (not forwarded from someone else), you are already on this distribution.  Please feel free to forward this note to other Storwize V7000 technical team members who may find this information useful.

Click here to send an e-mail request to get on the Technical Notifications distr list

If you would like to be removed from the Storwize V7000 Technical Distribution List, click here to send an e-mail request to be removed

IBM Storwize V7000 Sales Kit Site Be sure to check out the Sales Kit site - Sales and solutions information and presentations, customer presentations, links to training calls, tools, competitive and architecting information and more. Constantly being updated, this is a site you MUST bookmark and visit often. Link to the IBM Storwize V7000 Sales Kit site

Bus Partners: http://www.ibm.com/partnerworld/wps/servlet/ContentHandler/ssstorwizev7000sk.skit

TECHNICAL TRAINING

IBM Storwize V7000   Deep Technical Sales Training Sessions Available For On Demand Replay

The four key IBM Storwize V7000 deep technical training sessions are now available on the IBM Video Education Portal for on demand replay.  These

sessions were delivered by the IBM Advanced Technical Skills Team Oct 8, 12, 13 and 14.  You can watch the video online with the Video Portal Video viewer which also provides on the fly transcripting, or you can download the recorded session in a variety of formats for off-line playing. The presentation power point files,  the transcript and even the power point presentation with embedded transcript are also all posted for each session to help you when re-presenting this information to your customers or when you are creating your own custom presentations using some of these materials.  Also check out the great navigation features - one click jump to any point in the presentation based on the search, power point slide indicator, and much more. Please let me know what you think of this new IBM video education delivery tool..              

Use the links below to access the Video Portal via the required IBM link, then click on 'IBM Storwize V7000' under 'Products' in the left hand portion of the screen.  

To access the IBM Video Education Portal site and/or sign up for a new User account, use the links below to the STG Online Learning Site Video Portal link page. Scroll down in the 'Information' tab at this link to click on the link to the vPortal. If you are a new Video Portal user, you will need to set up a new User account – it will not automatically recognize your PartnerWorld or IBM intranet user information. Note that you must bookmark the links below for the vPortal, you cannot book it directly as domain referral from an internal IBM site is used to validate your access.  

BP: http://www.ibm.com/services/weblectures/dlv/partnerworld/ltu25816

IBM Storwize V7000   Monthly Technical Sales Training Sessions

Approximately once a month a Storwize V7000 technical sales training session is offered on a variety of topics that are of interest to the IBM and Business Partner Technical Sales field teams. You will receive an invitation to these calls if you join the IBM Storwize V7000 Technical distribution list (see instructions in first section to join this distribution).  These training sessions are delivered by key IBM Storwize V7000 subject matter experts, and you have the opportunity to interactive with the experts panel with live Q/A on each of these calls.  All calls are recorded and made available for on demand replay on the IBM STG SmartZone.

Here is a listing of what has already been delivered and/or is on the schedule for delivery in 1Q

2011. Be sure to get on the technical notifications distr list if you would like to receive direct e-mail invitations to these calls. 2010 Nov 30                How to Prepare for Technical Delivery Assessments on Storwize V7000 Midrange Disk Products - Part 1 Dec 16                Everything You Need to Know About IBM Service / Services Offerings for the new Storwize V7000

2011 Jan 25                How to Perform Technical Delivery Assessments on Storwize V7000 Midrange Disk Products - Part 2 Direct links to call  information:   IBM Business Partners     Feb 15                Using Capacity Magic to Size Storwize V7000 Disk Systems Direct links to call information:   IBM Business Partners Mar 31                Performance Modeling the new IBM Storwize V7000 in Disk Magic Direct links to call information:   IBM Business Partners 

How to access training call replays posted on STG SmartZone:  Click on the link below and sign in with your IBM intranet or PartnerWorld ID.  Click on the 'Course Catalog' tab in the middle portion of the screen, then click on 'IBM Storwize V7000' to expand course offerings.

BP http://www.ibm.com/services/weblectures/dlv/smartzone/storagetech

IBM Storwize Rapid Application Storage Technical Training -Available for On Demand Replay

The Storwize Rapid Application Storage solution bundle announced on January 11, 2011. This bundled solution provides a comprehensive mid range disk solution bundle with TPC MRE, Flash Copy Manager, Storwize V7000, Implementation Services and warranty maintenance upgrades. This solution is designed to provide your customers with a storage solution that provides: Increased storage utilization, improved storage administrator productivity, increased application performance, and availability, and cut implementation time in half with little or no impact to storage administrator staff.

There is a complete listing of Storwize Rapid Application Storage technical training available for on demand replay on the STG SmartZone Training consists of specific training for the Storwize Rapid Application Storage bundle, and for the components of the bundle.

How to access Storwize RAS replays on STG SmartZone:  Click on the link below and sign in with your IBM intranet or PartnerWorld ID.  Click on the 'Course Catalog' tab in the middle portion of the screen, then click on 'IBM Storwize Rapid Application Storage' to expand course offerings.

BP http://www.ibm.com/services/weblectures/dlv/smartzone/storagetech

Storwize V7000 e-Learning modules, Flash Demos, product documentation and more on the Storwize V7000 Information Center site - public site Development provided e-learning and product documentation is posted on the IBM Storwize V7000 Information Center site - where it will be publicly available to IBM, Bus Partners and

Customers. There are some great resources here for you to use and learn from - including a GUI Tour flash demo  - check it out! http://publib.boulder.ibm.com/infocenter/storwize/ic/index.jsp

IBM Storwize V7000 IP Replication Solution   e-Learning Materials Available IBM Storwize V7000 represents a significant shift in IBM's go-to-market approach for midrange storage solutions. Instead of limiting our client conversations to "the box" and its ability to deliver high performance and scalable capacity, we are expanding our view to describe a comprehensive midrange storage solution optimized to meet client needs for efficient, application-integrated storage.

The IBM Storwize V7000 IP Replication solution has become a popular example of this new solution focus. The newest module in the e-learning series for Storwize V7000 explains the IP Replication solution, its capabilities for replicating AND recovering your customers data, and the high level steps required to deploy the solution.

The complete set of Storwize V7000 e-Learning materials are available at the links below.

For Business Partners: All four modules are posted on the following site: ftp://ftp.boulder.ibm.com/software/tivoli/enable/SW7K/Storewize7k.zip

Please contact Donneitta Morrison (dkmorris@us.ibm.com) if you have any problems accessing these offerings.

IBM Storwize V7000 Implementation Workshop - 3.5 day hands on System Administration course This new tuition based course is now available to IBM, Business Partners and Customers. Course description: Leverage SAN storage connectivity by integrating a layer of intelligence - the IBM Storwize V7000 - to facilitate storage application data access independence from storage management functions and requirements. Focus on planning and implementation tasks associated with integrating the IBM Storwize V7000 into the storage area network. Exploit both internal storage of the IBM Storwize V7000 as well as SAN attached external heterogenous storage to centralize storage provisioning to both Fibre Channel and iSCSI host servers from common storage pools. Improve storage utilization effectiveness via thin provisioning. Implement storage tiering and optimize solid state drives (SSD) usage with Easy Tier. Facilitate the coexistence and migration of data from non-virtualized to the virtualized environment.

Link to course information, schedule and registration site:   http://www.ibm.com/services/learning/ites.wss/us/en?pageType=course_description&courseCode=sse00

TECHNICAL DOCUMENTATION

IBM Redbooks - Implementing the IBM Storwize V7000

Continuing its commitment to developing and delivering industry-leading storage technologies, IBM® is introducing the IBM Storwize V7000, an innovative new storage offering that delivers essential storage efficiency technologies, and exceptional ease of use and performanceÑall integrated into a compact, modular design that's offered at a competitive, midrange price.

IBM Storwize V7000 incorporates some of IBM's top technologies typically found only in enterprise-class storage systems, raising the standard for storage efficiency in midrange disk systems. This cutting-edge storage system extends the comprehensive storage portfolio from IBM and can help change the way organizations address the ongoing information explosion.

This book will introduce the features and functions of the Storwize V7000 by example.

Storwize V7000 ISV Sales Kit and Direct Links to Completed Documents

The Storwize V7000 ISV Sales Kit focuses on ISV solutions for the IBM Storwize V7000 disk system. It contains marketing assets as well as sales and technical enablement materials including presentations, white papers, analyst reports solutions briefs, and more.  Watch this space for additional papers on VMware, Oracle, Microsoft, etc.

Links to the Storwize V7000 ISV Sales Kit:                PartnerWorld

Here are the documents that are available as of January 28,2011 - listed with direct links for easy access. Note that new resources are added to this site regularly, so  if you do not see the specific topic you are looking for in the direct document links below, be sure to check on the Storwize ISV Sales Kit (links above) to see if the topic was posted after this 'point in time' list was generated.

TechDocs#         Document Title & Hotspot WP101842         Using VMware vSphere and IBM Storwize V7000 as a complete virtualization solution WP101838        Performance benefits of IBM Storwize V7000 with Easy Tier for Oracle 11g workload WP101837         IBM Storwize V7000 32,000 Mailbox Resiliency Exchange 2010 Storage Solution WP101760         Deploying IBM Storwize V7000 in VMware Environments WP101767         Using Symantec NetBackup and the IBM Storwize V7000 FlashCopy function / Concepts and best practices for backup and restore solution on Linux WP101832         IBM Storwize V7000 with IBM PowerVM Live Partition Mobility Configuration and best practices WP101771         IBM Storwize V7000 Practice guide: Backup and restore of native Oracle Database solutions using IBM Tivoli Flashcopy Manager Version 1.0 WP101772         Deploying Oracle 11g RAC Release 2 with IBM Storwize V7000 on Red Hat Enterprise Linux WP101768         Exchange 2010 High Availability and Disaster Recovery with IBM® Storwize® V7000 WP101769         Highly Available Virtual Machines with IBM® Storwize® V7000 and Microsoft Hyper-V™ WP101764         IBM® Storwize® V7000 with Tivoli FlashCopy Manager: Backup Solution for Exchange 2010 WP101763         IBM® Storwize® V7000 SQL Server NetBackup 7™ VSS Solution WP101762         IBM® Storwize® V7000 Exchange Server 2010 NetBackup 7™ VSS Solution WP101627         Quick-start guide to FlashCopy Manager for SAP with IBM® Storwize® V7000, IBM SAN Volume Controller or IBM DS8000® Storage System WP101765        Implementing disaster recovery solutions with IBM Storwize V7000 and VMware Site

Recovery Manager WP101844         IBM Easy Tier on DS8000, SVC and Storwize V7000 Deployment Considerations Guide January 2011        

Storwize V7000 e-Learning modules, Flash Demos, product documentation and more on the Storwize V7000 Information Center site - public site Development provided e-learning and product documentation is posted on the IBM Storwize V7000 Information Center site - where it will be publicly available to IBM, Bus Partners and Customers. There are some great resources here for you to use and learn from - including a GUI Tour flash demo  - check it out!

http://publib.boulder.ibm.com/infocenter/storwize/ic/index.jsp

SIZING TOOLS AND COMPETITIVE INFORMATION

TCONow for Storwize V7000 This easy-to-use tool can compare the TCO of IBM disk vs. the competition in minutes. It was designed by and for sellers to avoid

the need for finding time-consuming experts. TCOnow for Disk:   http://www.ibm.com/partnerworld/wps/servlet/ContentHandler/tstotcocomptool113005 TCOnow from CIOview:  http://www.cioview.com/products/instructions.html

Learning How To Use TCONow

Business Partners: Join the Lotus TCONow Quickr TeamRoom which provides additional information on all TCOnow modules. Use the following instructions to obtain access to the Community:

o Please register an IBM ID at My IBM Registration. o Please log into Quickr My Places using the IBM ID and password and determine your

UID as follows: Look near the top right corner of the My Places window for your name Place your mouse over your name and a small popup will display your UID in the

format "uid=_xxxxxxxx_WI/ou=persons/o=ibm.com" Copy down the UI exactly as it appears

o Please send your UID with a request to join the Lotus TCONow Quickr TeamRoom to Eckhard Siegfried at  e.siegfried@de.ibm.com

Capacity Magic for Storwize V7000 IBM Capacity Magic is an easy-to-use tool that runs on a PC, requires a minimum of input, and calculates the physical and effective capacity of the IBM System Storage Systems, including Storwize V7000.    

Links to Capacity Magic Tool: Business Partners:   http://www.ibm.com/partnerworld/wps/servlet/ContentHandler/capacitymagic 

Training available for sizing Storwize V7000 with Capacity Magic: o Capacity Magic primer can be downloaded from the tool links above.

o Tech Sales Training Call (will be recorded and made available for on demand replay)

Feb 15, 2011         Using Capacity Magic to Size Storwize V7000 Disk Systems Direct links to call information:  IBMers and IBM Business Partners

If you require assistance for capacity sizing Storwize V7000: Business Partners: Contact your local CTSS / FTSS (Channel / Field Technical Sales Support) representative for assistance

Disk Magic for Storwize V7000

The IBM Disk Magic performance modeling tool helps to estimate IBM disk subsystem performance, including IBM Storwize V7000.  Disk Magic will provide you with knowledge about how performance for specific workloads will change under various growth and hardware configuration scenarios.  The Disk performance modeling capability within IBM Disk Magic provides a quick, straight forward estimate of the likely performance of IBM disk subsystems.

Links to Disk Magic Tool:

Business Partners: http://www.ibm.com/partnerworld/wps/servlet/ContentHandler/SSD5D00689DF4

Training available for sizing Storwize V7000 with Capacity Magic:

o Overview/introduction to Disk Magic modeling - How to Get Started with Disk Magic'.   This is a general session, not specific to IBM Storwize V7000 - but a good place to start if you are new to using Disk Magic.    Here are the links:     Business Partner: https://www-304.ibm.com/services/weblectures/dlv/Gate.wss?handler=Component&sequence=7&customer=partnerworld&userid=LDORRAUSL001&offering=camp&itemCode=ltu32335&action=load&embed=popup

o Tech Sales Training Call (will be recorded and made available for on demand replay)

Mar 31, 2011         Performance Modeling the new IBM Storwize V7000 in Disk Magic

Direct links to call information:   IBM Business Partners 

If you require assistance with performance sizing for Storwize V7000: Business Partners: Contact your local CTSS / FTSS (Channel / Field Technical Sales Support) representative for assistance

Additional information on how to bring up Storwize V7000 in Disk Magic: First you must use the wizard and select the V7000.

Select Next and set the DSS=0

Select next until:

Now double-click on V7000

Now you are ready to select the internal disks.

Competitive Presentations

IBM System Storage Storwize V7000 competitive presentations IBM has just announced an exciting new storage system based on the most advanced and useful storage virtualization technology in the industry - the IBM Storwize V7000. Learn how it compares to similar products from EMC, HP, HDS, Dell, Compellent, Xiotech, and 3Par (now HP). Available here:   Business Partners

See also: Business Partners:  IBM PW System Storage Compete Kit / PW Competitive System Storage Collateral

Have a competitive question? Our Team is here to help !    http://compete.dk.ibm.com

DEMO SERVICES

Montpellier Product Introduction Demo Center provides WW Storwize V7000 Demo Services - FREE!

TO IBM PRE-SALE TEAMS AND IBM BUSINESS PARTNERS

TRAINING SESSIONS

IBM Storwize V7000 & IBM SVC 6.1

For both products, we have implemented several scenarios with dedicated hardware based on realistic customer environments.

IBM Storwize V7000 Demonstration - Contact The IBM Storwize V7000 infrastructure is dedicated to demonstrate the functionalities of this brand new product. We provide access to an infrastructure with a Storwize V7000 with 12 3"5 disks connected to a Windows 2003 server. You will be able to access this dedicated infrastructure through secure connection from anywhere. Moreover you can run your own scenario and your customer applications there, no worry about confidentiality, or mishandling since everything will be reset, the only limit is you own curiosity. One scenario is already created and accessible through a dedicated website, and few other ones are in the pipe. Through this web site, you can easily demonstrate IBM Storwize V7000 capabilities since it is accessible by Technical but also NON technical pre sales and sale teams. Training Session: IBM Storwize V7000 Training Session - December 03, 2010 - 14:00 CET

Video:

November 22, 2010

To see our live demonstration, you just have to go to this URL using your web browser and follow the steps: Business Parnerts https://apps.lotuslive.com/meetings/join?id=2455219

IBM SVC Integration Demonstration (Updated Scenarios) - Contact

The objective of this demonstration is to show, through a real scenario, the advantages of implementing SAN Volume Controller (SVC) in a heterogeneous production environment. It demonstrates how SVC is integrated smoothly and then how it increases production availability, optimizes storage assets and future investments using the latest functionality. This demonstration includes the following SVC features: Integration, Migrations, FlashCopy, Volume mirroring and Thin-provisioning functionality. Training Session: IBM SVC Training Session - December 01, 2010 - 14:00 CET

Video: To see our live demonstration, you just have to go to this URL using your web browser and follow the steps: Business Parnerts https://apps.lotuslive.com/meetings/join?id=3408058

VISIT OUR WEBSITE FOR DETAILED INFORMATION

Business Partners: To access our website, send a request to stodemo@fr.ibm.com

ABOUT OUR CENTER

The IBM Systems and Software Demonstration Center is dedicated to accelerating customers’ opportunities. The European center provides a wide range of remote demonstrations on realistic customer environments based on IBM System Storage, System p, System x, System z and System Software products.

For more information on our center, contact us by email:

 IBM System and Software Demonstration Center

 Products and Solutions Support Center (PSSC) - Montpellier France  Contact: stodemo@fr.ibm.com@fr.ibm.com

Regional Demo Facilities There are also  a number of regional demo facilities available around the world.  Please contact your local Sales or Technical Sales leaders for more information on what demo facilities are available in your region.

I have listed a couple of regional facilities that I am aware of here, but there are many more that I do not have specific information on.  If you have a demo facility that is not listed here, but that you would like to have listed in this resource, please forward the information to me.

Mainz European Storage Competency Center The described services & offerings are primarily intended for the EMEA region due to the European mission of the European Storage Competence Center. However, if there is demand in other regions the ESCC can offer support on a special request and cost recovery basis to other regions as well.

Description of Mainz ESCC Storwize V7000 offerings / services

Storwize V7000 goes live combining best of breed functions of SVC with storage midrange capabilities

Dear Business Partner Sales teams,

IBM Storwize V7000 is IBM’s next generation midrange storage solution. It consolidates the intelligence of SAN Volume Controller (SVC), the RAID algorithm of DS8000 and the well received GUI from XIV. Due to its virtualization capabilities and the very easy-to-use GUI, Storwize V7000 allows customers to integrate the new system very fast into an existing environment.

For this new storage solution the ESCC Mainz offers a great variety of skill transfer and enablement, services, workshops and programs to get you and your customer started NOW. A selection of available offerings, workshops and demos is described below and can be customized to meet your specific clients’ needs.

Whatever you plan with your customer - we'll join you with our end-to-end Storwize V7000 support competencies.

Sincerely,

Dr. Friedrich Gerken Manager ESCC PreSales and Service Delivery

friedrich. gerken@de.ibm.com Phone        +49 6131-84 5087 Mobile +49 171-860 6739

Along go-live: Customer Briefings, Online Demos and Sales Enablement Sessions successfully run

by the IBM Executive Briefing Center Mainz

With the day of the announcement the IBM Executive Briefing Center (EBC) Mainz has started a deep dialog with customers and business partners to explain the business value and demonstrate the outstanding ease of use, simplicity and convincing capabilities of IBM Storwize V7000.

More than 20 customer briefings – mostly complemented by live demos – were already run by the EBC, either at IBM or onsite at the customer site. Customers represented a wide variety of industries and regions  and included companies from the Medical, Industrial, Finance, Insurance and Midmarket Sector in Germany, Nordics and Sub-Sahara to name just a few.

The EBC is not only responsible for presentations and demos, but is even more facing many in-depth discussions with the customers about usability, positioning, integration in existing environments, price, warranty and other interesting but also demanding topics.

On top of that, the EBC is covering Storwize V7000 in the regular storage trainings and is offering specific classes upon request to enable our BP and IBM teams to sell Storwize V7000:

o IBM SSII Top Gun Class o IBM Storage Fundamentals Training  Advanced & Refresh o IBM Storwize V7000 Training: in-depth session for Business Partners o IBM Storwize V7000 and ProtecTIER Training: combined sessions  

All customers and Business Partners confirmed: with the new disk system IBM Storwize V7000 IBM is back on track to be very successful in the modular midrange disk system market.

Don’t hesitate to contact the Executive Briefing Center Mainz if you need any assistance in IBM Storwize V7000 briefings, live demonstrations and business enablement sessions. We are prepared to support you and your sales opportunities!

Contact :         Kai Thoms                         Ulla Vest                Gerd Franke (Teamlead)        

                    kai_thoms@de.ibm.com                vest@de.ibm.com        GFRANKE@de.ibm.com

Technical Enablement & 2nd level Presales support for Storwize V7000 – your Advanced Technical Skill (ATS) team is here to help

In order to prepare the European PreSales community and Business Partners for the release of Storwize V7000 the ATS team has successfully run a series of technical enablement events starting with the worldwide first T3 class in early September, via technical education days and a complete stream of sessions at the Systems Technical University Lyon in October up to an ATS Europe worldwide education call in November.

Based on our positive experiences from beta testing the new product and various technical demonstrations as well as the feedback from the worldwide field we help with your solution design and sizing as your 2nd level Presales support. also offer technical update sessions covering experiences, solutions and enhancements of the product itself as well as topics on special request.

You can find a lot of information, presentation material and useful discussions in our Storwize V7000 Presales Community run by ATS: IBM Storwize V7000 Presales Community

Contact :         Andreas Baer - ATS System Storage Europe                     andreas_baer@de.ibm.com        

Screenshot of IBM Storwize V7000 GUI – one view for a complete system  

Storwize V7000 is easy to install, configure and maintain –STG Lab Services in Mainz go beyond

Beside being a game changer in midrange storage solution Storwize V7000 is a game changer as well in its handling. It is made easy to install, easy to configure and easy to maintain. Storwize V7000 is designed and developed as customer setup box from unpacking to host assignment. All required steps are well documented and to a great extend even covered by a wizard, which make it easy to perform and helps customers to run the set up successfully. Our partners participating in the early adaptor program prove our design being on-the-spot!

Nevertheless, your clients might want to have IBM support for o implementation & integration into their complex SAN / Storage environment o migration & integration from competitor storage to Storwize V7000 o integration into application layer like IBM FCM or VMware SRM and other

Find a comprehensive view of the service description here offered by our IBM STG Lab services team here: http://escc.mainz.de.ibm.com/ESCC4U/EUSTO013 These services are available as standard services of today and can be adapted to your very special customer requirements.

Contact :         Peter Cronauer - Project Manager Business Development ESCC Client Services & Operations                     cronauer@de.ibm.com        

Our Postsales support levels are ready to support Storwize V7000

As described in the announcement the hardware warranty for the Storwize V7000 product is three years. Afterwards,maintenance contracts can be established as with our other products. The software maintenance is one year initially and independent from the hardware warranty.

To support our clients at General Availability more than 150 technicians and 24 specialists in MTS across Europe have been educated, Pan-IOT Product Field Engineering got prepared in several training sessions and worked different problem determination scenarios to get an in-depth knowledge of the product. We are well prepared to support you and your clients!

Excellent Customer Care - enabled by the IBM Storwize V7000 Solution Support Competence Center

The ESCC is happy to announce the new Solution Support Competence Center (SSCC) for IBM Storwize V7000. The SSCC integrates all pre- and post-sales support functions in one team and ensures that all support activities are aligned and delivered with an unrestricted customer focus.

Dedication to the customer, world class support and highest customer satisfaction are the guiding principles for all support teams involved, namely:

o Business Enablement Support (EBC) o Advanced Technical Skill (ATS) o STG Lab Services o Product Field Engineering (PFE) o Client Care o Service Planning o New Products Launch Field Support

Cross-functional team work is established and fostered through regular interlock meetings. Open communication and collaboration across all teams and flexible task ownerships are in line with the strong focus to solve any support issue.

The role and responsibilities of our well established and accepted support functions within the countries does not change. They remain the key contacts facing the customers, but will benefit from the SSCC as central focal point for all support activities provided by the ESCC.  

The EMEA Storwize V7000 SSCC is located in Mainz, Germany. If you are interested in more information please contact:

Christine Kiefer  (Christine.KIEFER@de.ibm.com)  Storwize V7000 SSCC EMEA Leader

In case you need help do not hesitate to contact our ESCC management team:

Ralf Blasek  (Blasek@de.ibm.com)                         for Sales Enablement

Dr Ines Mattern  (ines_mattern@de.ibm.com)     for Advanced Technical Support and STG Lab Services

Ralf Schröder (ralf.schroeder@de.ibm.com)         for Technical support MTS/PFE

Christian Henke (christian_henke@de.ibm.com)  for Client Care

   

Austin DemoCentral (NA)

The Austin DemoCentral facility in Austin, Texas, USA serves the NA region with remote accessible Storwize V7000 systems available for self service demos. Use the following instructions to schedule demo time on these systems.

Remote Demo Support for the IBM Storwize V7000 at IBM Austin DemoCentral, Texas, USA

DEMOworks provides an any time, any where ability to deliver live remote Storwize V7000 demonstrations. By providing customers with a live demonstration, a hands-on Proof of Technology (POT), or a custom Proof of Concept (POC) as a technical accelerator, IBMers improve their ability to close sales. Access to the demonstration environments is via a thin client interface. DEMOworks provides a number of remote access options including Microsoft Remote Desktop (RDP), VNC Enterprise, or browser (Web Applications) based access. The only requirement is a network connection (either Intranet or Internet based on the demonstration use case) that provides adequate bandwidth (DSL equivalent & above recommended) for the end user to experience the demonstration.

The Austin DemoCentral site has a Storwize V7000 system in the Storage Showcase environment which is remote connectable and has a scheduler to reserve demo time slots. The Storwize V7000 system has two DS6K's behind it and a couple of hosts with volumes mapped including an ESX server and thin provisioned mirrored volumes.  There is a plan to add a second Storwize V7000 system by the end of the year, as well as installation of TPC MRE.

To schedule time -   http://demoworks.democentral.ibm.com/demoworks/schedule.php?scheduleid=sc14a9c6c0a42b65 (Note that scheduling demo time is accessible only to IBM internal reps. Business Partners - please contact your local IBM Sales representative for assistance in setting up demo time).

THIS IS A SELF SERVICE WORLDWIDE DEMO ENVIRONMENT. IF YOU CREATE SOMETHING TO SHOW A PROCESS, PLEASE CLEAN UP AFTER YOUR DEMO IS FINISHED.  

**Contact Rick Higgens for more information on how to connect to and use this Demo System.     Rick Higgens   IBM Technical Marketing Specialist – Storage Software      Office (919) 224-1795  Mobile (919) 696-4227   higgens@us.ibm.com  

SOLUTIONS ASSURANCE INFORMATION

IBM Direct Sales - Important Storwize V7000 Mandatory Solutions Assurance Information Did you know that pre-sales and pre-installation Solutions Assurance Reviews (aka Technical Delivery Assessments) are required for ALL Storwize V7000 First in Customer Location sales? Use the information below to learn more about what is required and where you can find more information or assistance in completing TDAs for your Storwize V7000 sales.

What are Solution Assurance Reviews and Technical Delivery Assessments? Solution Assurance is a worldwide quality practice. The technical reviews are conducted on opportunities that have IBM hardware and/or software products in the proposed solution. In 2010, the process is still called Solution Assurance, but the reviews will be referred to as Technical and Delivery Assessments or TDAs. This is the same nomenclature used today by the GTS and GBS quality practices of Quality Assurance and Risk Management, respectively, for their technical reviews. Solution Assurance can propel your success three ways:

Improve your win rate Minimize problems with installation and implementation Increase your odds that your customer will be Very Satisfied

Be sure your proposed solution will work!

A pre-sale Technical and Delivery Assessment (TDA) is a technical inspection of a completed solution design. Technical Subject Matter Experts (SMEs) who were not involved in the solution design participate to determine:

Will it work? Is the implementation sound? Will it meet customer requirements and expectations?

In a pre-install TDA, SMEs also evaluate the customer's readiness to install, implement, and support the proposed solution.

Solutions Assurance Checklist   The IBM Advanced Technical Skills team has developed Solutions Assurance documentation to assist you in completing Storwize V7000 TDAs.  Here are the links to the Storwize Checklist (Document # SA949). Be sure to bookmark this link and always down load the latest version of the checklist for your TDAs as the documentation is continuously being updated and improved.

The process for scheduling an expert TDA varies by geography, so please choose the correct section below for your location.

North America

To request an expert Pre-Sale TDA, please complete the form at TechXpress by clicking here. Be sure to select the box to request a Pre-Sale Technical and Delivery Assessment (TDA). Alternatively, you may call 888-426-5525 in North America. Once your request has been processed by TechXpress, a Solution Assurance Quality Practitioner will contact you to plan for and schedule your Technical and Delivery Assessment.

For more information on self and peer reviews, please click here.

For expert Pre-Install TDAs (US Only), a review is automatically initiated by the order for those products on the Designated Product List.  Note that Storwize V7000 is on the Designated Product List.

IBM Business Partner Channel Sales - Important Storwize V7000 Mandatory Solutions Assurance Information Did you know that pre-sales and pre-installation Solutions Assurance Reviews (aka Technical Delivery Assessments) are required for ALL Storwize V7000 First in Customer Location sales? Use the information in this flash to learn more about what is required and where you can find more information or assistance in completing TDAs for your Storwize V7000 sales.

What are Solution Assurance Reviews and Technical Delivery Assessments? Solution Assurance is a worldwide quality practice. The technical reviews are conducted on opportunities that have IBM hardware and/or software products in the proposed solution. In 2010, the process is still called Solution Assurance, but the reviews will be referred to as Technical and Delivery Assessments or TDAs. This is the same nomenclature used today by the GTS and GBS quality practices of Quality Assurance and Risk Management, respectively, for their technical reviews. Solution Assurance can propel your success three ways:

Improve your win rate Minimize problems with installation and implementation Increase your odds that your customer will be Very Satisfied

Be sure your proposed solution will work!

A pre-sale Technical and Delivery Assessment (TDA) is a technical inspection of a completed solution design. Technical Subject Matter Experts (SMEs) who were not involved in the solution design participate to determine:

Will it work? Is the implementation sound? Will it meet customer requirements and expectations?

In a pre-install TDA, SMEs also evaluate the customer's readiness to install, implement, and support the proposed solution.

The PartnerWorld Solutions Assurance website will provide you with the tools, documentation, and guidance to help you get started and conduct your Technical and Delivery Assessments.  Link to the PW Solutions Assurance site -->  http://partners.boulder.ibm.com/src/assur30i.nsf/Web/SA

Solutions Assurance Checklist   The IBM Advanced Technical Skills team has developed Solutions Assurance documentation to assist you in completing Storwize V7000 TDAs.  Here are the links to the Storwize Checklist (Document # SA949). Be sure to bookmark this link and always down load the latest version of the checklist for your TDAs as the documentation is continuously being updated and improved.         Link to Storwize V7000 Solutions Assurance Checklist Document: http://partners.boulder.ibm.com/src/assur30i.nsf/WebIndex/SA949

Support and Assistance

Support for Solution Assurance varies from country to country. Support plans are currently being put in place as we extend and customize these tools and documentation for availability worldwide. Contact your local IBM representative or Distributor for information regarding Solution Assurance tools, documentation, and support for your specific country.

Refer to the following web site for the appropriate phone number for your geography to request Solution Assurance assistance for the platform (product) under consideration:       http://www-1.ibm.com/partnerworld/pwhome.nsf/weblook/cpw_index.html

PartnerWorld Contact Services (PWCS) will provide the following support: Answer questions about the Solution Assurance Road Maps Provide direction on tools and documentation to use Answer general questions on Solution Assurance

IBM INTERNAL ONLY TECHNICAL TRAINING AND EXPERTS COMMUNITY RESOURCES

Storwize V7000 Post Sales Technical Support Training   -   This training offering is the recorded Development provided technical training for the Mainz PFE (L2) team in late September.  This training focuses on post sales support technical training. Maintained by Katja Kratt

The L3/L2 skill transfer session Elearning is now available . You can can  access The L3/L2 skill transfer session by logging into the Elearning portal of the TECC home page .

      http://9.153.87.137/

     Login with your  Intranet Id .    Under TECC offering choose elearnig@TECC.    Choose Midrange Storage as course category.    Choose  Stowize V7000 L3/L2 transfer session    Enter enrollment key TECC-8597-7960-STWIZ

The Mainz ATS maintained IBM Storwize V7000 Presales Community This internal IBM community has resources geared to support the technical sales teams. See information below from Torsten Rothenwaldt of the IBM Mainz ATS team

Development Skills Transfer Training Development provided deep technical training -  to contact Karen Meyer to request access to the replay and presentation materials on the Oxford DST DB.