STEVE SMITH BSc(Hons) C.Eng. MIETGreenham, Newbury, Berkshire, RG19 8FA,

United Kingdom. +44 - 7733 - 307413

Email: Steves1010@aol.com LinkedIn Profile: http://uk.linkedin.com/in/steves1010_____________________________________________________________________________

PROFILE

As a Senior Management Professional with some 30 years leadership experience gained across both SME’s and major technically focused multinationals, I have developed a specialisation in helping organizations to improve the way they work. Growth, rightsizing, culture change, infrastructure change, development of new products and services, standards compliance, employee engagement & motivation – these, and many other associated transformational challenges, can impact the efficiency and profile of an organization, impairing its ability to succeed in meeting its goals.

I have a proven track record of analysing complex scenarios and developing & deploying innovative solutions, tools & processes to restore effective ways of working. I have also accumulated a significant amount of experience in building and leading transformation projects, covering the planning, implementation and post phases of the change management cycle. I now wish to take this experience into new business environments offering fresh challenges.

KEY ACHIEVEMENTS

Establishment and leadership of Group Best Practices Forum within a major telecoms vendor with appointment as Group Innovations champion. Resulted in improved employee engagement, increased internal efficiencies, CMMI compliance and documented process improvements.

Created and deployed a tactical and strategic resource forecasting process and capability planning for a 200+ Design and Implementation division. This gave senior management a consistent and formal means to establish future resource demand trends and hence determine appropriate resource dimensioning levels.

Recovered a failing internal Business Unit which subsequently generated £2.5m p.a. turnover from a major national high street bank program.

Established Project Management as a new revenue service within a client company. This subsequently generated £0.3k turnover in first 6 months of operation.

Role as Product Manager for design and introduction of new design of terminal handset range for a multinational telecoms supplier. This subsequently became the new global design for introduction across international markets.

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EXPERIENCE

Ericsson August 2000 - Present Process Improvement Manager

o Evaluation, assessment and improvement of internal processes to complement senior management drive for cost reduction and improved operating efficiency.

o Benchmarking against, and subsequent local deployment of, global process framework for Managed Services delivery to multiple accounts.

o 6Sigma lead for local dead cells improvement program for major Managed Services client. Best Practice Manager

o Selected for this role to introduce new best practices focused towards accountability and measurability against financial and time-based performance targets. Champion for selection and introduction of new innovations.

o Introduction and deployment of tools and processes for the monitoring and measurement of success against individual, team and group targets. Established a Group KPI (Key Performance Indicator) and monthly performance monitoring process.

o Major contributor to achieving country operational alignment to Regional and Global Company policies and directives. This ensured alignment to CMMI (Capability Maturity Model Integration) principles and resulted in increased levels of autonomy for local operations.

o Instigated formal benchmarking of divisional performance against comparable internal and external business units. This led to identification and adoption of ‘Best in Breed’ practices.

Core Network Managero Commissioned to establish and run Core Networks Consultancy Group within newly

formed Network and Technology Consulting Division. Responsible for recruitment, line management, group leadership and development of business opportunities for a team of 30 Consultants. Initially also pro-active in establishing the division through divisional strategy formulation, marketing activities, portfolio creation, establishment of processes & procedures and building internal & external stakeholder relationships.

Project Managero Elected as Project Manager responsible for the roll out of Ericsson’s new standardised

Remote Access Solution (RAS) to all of Ericsson’s customers in the UK and Ireland. Responsible for all customer liaison, solution design, timescales, budget, delivery, documentation and handovers. Management of a team of Subject Matter Experts to address integration, security and customer support & handover issues. The ongoing success of this project formed a key component within the Market Unit to achieve local support accreditation within Ericsson.

Technical Architect Team Leadero Leadership of a team of 12 Core Network specialists assigned to deliver mobile core

network solutions to key mobile operators. Responsible for line management, team dimensioning, project management activities, quality monitoring, budgetary controls and customer liaison.

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Equant December 1999 – August 2000 Business Support Executive

o Responsible for account relationship management and restoration of business from troubled accounts (£10m - £100m spend). Involved in multiple bid management activities.

Memorex Telex September 1997 – December 1999 Senior Systems Engineer

o Responsible for network design solutions involving 3Com products.o Established an internal IBM Token Ring Subject Matter Expert forum and a 3Com

Designers forum. This led to a successful £0.5m+ bid for an IBM Token Ring customer infrastructure project, plus an internal company support structure for network designers working with 3Com products.

Lancare / Knowledge Group 1992 – 1997 Business Manager

o Recovered a failing internal Business Unit. This subsequently went on to generate £2.5m p.a. turnover from the Barclays National Programs account.

Strategic Account Managemento Management of national sales team delivering design consultancy and supporting

educational accounts. Team turnover subsequently doubled within 6 months. Achieved MicroSoft Solution Provider status and CHEST SELECT 3 approved reseller status for Lancare. This led to first year Microsoft sales in excess of £0.75k.

Case Communications 1987 - 1992 Technical Project Manager

o Responsible for design, configuration and implementation of LAN, Multiplexor and packet switch communications systems. Involved in multiple bid management activities.

o Appointed as Southern Regional Revenue and Critical Accounts Manager with responsibilities to maintain revenue targets and restore business from troubled accounts.

o Established Project Management as a new revenue service. This subsequently generated £0.3k turnover in first 6 months of operation.

British Telecom 1986 - 1987 National Account Management

o Responsible for supporting five high-spend national accounts to promote sales of MegaStream based services. Achieved through delivery of consultancy to customer Communications and Data Processing professionals at CIO level on voice, data and integrated networks.

Philips TMC Telecommunications 1982 - 1986 Product Manager

o Product Manager for design and introduction of new Slimline Terminal handset range for Philips Key Systems. This subsequently became the new global design for introduction across international markets.

o Produced two white papers on voice and data convergence.o Key participant in European collaboration on development of Philips Sopho-S voice key

system. This enabled cost savings through joint collaborative design serving multiple European markets.

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EDUCATION AND TRAINING HIGHLIGHTS

2011 Six Sigma green belt, formal training plus project completion and assessment.2010 ITIL Foundation, one week intensive plus exam.2009 Security and Risk Management, for business managers.2009 Leading the Business, seven day intensive covering expanding business horizons,

optimizing business performance and making it happen in the business.2008 Diversity training, supporting ethnic and cultural diversity within the workplace.2008 Managing Safety, HS&E in the workplace.2006 Ericsson Leadership Core Curriculum, 120 hours of leadership training in people and

performance management.2004 Innovations Intensive, SIA Group.2004 Structured Project Management, PROPS and PRINCE2 methodology, Cell Telecom.1998 3Com University Partnership training, Berlin.1996 Cisco Sales Expert.1991 Negotiating Skills, Mercuri International.1988 Project Management, Management and Skills Training UK.1987 Assertive Management, BT Management College.1986 Business Organisation and Practice, BT Management College.1986 Business Finance training, BT Management College.

Chartered Engineer of the Institution of Electrical Engineers, IEE.BSc. (Hons) in Electrical and Electronic Engineering, Portsmouth University.

Technical training in GSM & 3G Mobile Networks, Local Area Networks, Ethernet, IP, ATM, FR & X25 Protocols, Token Ring, Stat Mux and TDM.Product and sales training in Ericsson, Juniper, Cisco, IBM, 3Com, Xylan, Case, and BT.

KEY SKILLS

Strong communication and stakeholder management. Diplomatic and able to lead cross-functional teams. Ability to build a professional support network. Culture and process aware. IT Literate. Project and Line Management experience. Enterprising and highly self-motivated Strong determination and an eye for detail. Capable of working as part of a team or alone. Highly organized and target focussed. Enjoys new challenges and always learning. Perseverance, even in the face of uncertainty. Visionary and willing to challenge the status quo.

PERSONAL PROFILE

Married, 3 children. Country House restoration. Formed (& performed in) rock bands. Clean driving licence, valid (UK) passport and good health.

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