Steve Dorfman, Driven to Excel for Mechanical Contractors Association of Metropolitan Washington
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"How to Keep Employees Motivated During Tough Economic Times" © Copyright Driven To Excel, Inc. :: Steve Dorfman
Transcript of Steve Dorfman, Driven to Excel for Mechanical Contractors Association of Metropolitan Washington
© Copyright Driven To Excel, Inc. :: Steve Dorfman
"How to Keep Employees Motivated
During Tough Economic
Times"
© Copyright Driven To Excel, Inc. :: Steve Dorfman
Sarah
© Copyright Driven To Excel, Inc. :: Steve Dorfman
Low pay + uninteresting work =
© Copyright Driven To Excel, Inc. :: Steve Dorfman
May 7, 2012
• Active / Engaged = Motivated• Effective Communication• 1/20th
• The 3 Emotional Hot Buttons• Your Employees’ 3 Drives (Motivators)
5
1/20th
“Get…me…a…HUMAN!”
“Okay, let me see if I got that…You said, You’re really fumin’ ” Is that correct?
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The “Human Factor”
• Video Games• Netflix• Internet, E-mail, Text Messaging• Social Media• Pay at the Pump• ATM / Online Banking• SELF Check-Out• In-Vehicle DVD Players / iPods
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Communication Today
“The more elaborate our means of communication, the less we communicate.”
-Joseph Priestley1733 - 1804
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Is money the best motivator?
Do “Best Companies” also pay the most?
22 / 27
Pay Rank “Best” Rank
“Getting beyond money”
Source: 6/09 McKinsey Global Survey of 1,047 executives/managers/employees from a range of sectors
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Daniel H. Pink, Drive
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Motivation Requires Engagement
What’s the difference between “Managing” and “Leading?”
• Management Compliance • Leadership Engagement
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Autonomy
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Autonomy
Feeling:• Self-directed• Control over their time• Control over what they do
Mastery
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Mastery
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• Making progress• Honing skills• Getting better• Feeling challenged• Growing / Learning
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Purpose
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Purpose
Doing things that:• Are interesting• Matter / Meaningful• Make a contribution• Have a connection to
something bigger than ourselves
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Stories (You or an employee)
Handouts
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“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” -Maya Angelou
Impact
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Acknowledging the:
3 Emotional
What can be done…
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Maggie’s Birthday
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The shift went sideways
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Member Since…
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Know someone like this?
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Retired?
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“The Organizer”
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Friends / Followers / Connections
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1 Minute = 60 Hours
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“La-la-la-la-la-la-la!”
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“As” & “Bs”
“A’s” follow Debra…
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Are You Present?
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Best Practices
How to have others feel:
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Active Listening
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Remember & Use Names
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“How do you mean?”
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E-mail Etiquette
Answer ALL Questions
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Write Down What People Say
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Share Impact
(Rob Donna)
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Under Promise &Over Deliver
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Share success stories
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Recognition (Recognize Progress)
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Get them involved (create = support)
Buy-In
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More Brainstorming
How else can we haveEmployees
feel smart, important & valued?
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Performance Standards
• Yes or No• Create them
*together*• Employees rate
themselves
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Shortcutting Appreciation (tx)
Appreciation vs. Compliment:
“I appreciate you for _______”(Try it on your neighbor)
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Thank You
Steve Dorfman202.556.3235
